Agenda 09/26/2017 Item #16D2709/26/2017
EXECUTIVE SUMMARY
Recommendation to approve the submittal of Collier Area Transit's Title VI Program to the
Federal Transit Administration (FTA).
OBJECTIVE: To make certain that transit services made available are equitably distributed, and
provides equal access and mobility to any person, without regard to race, color, or national origin.
CONSIDERATIONS: The Collier County Board of County Commissioners (Board) has received
Federal financial assistance from the FTA, and as a condition of receiving this assistance, the Board must
comply with Title 49 of the Code of Federal Regulations (C.F.R.), part 43. The Board is required to have
a Title VI Program in accordance with the regulations of the U.S. Department of Transportation, as
provided in Title 49 of the C.F.R. The Title VI Program ensures equal access to any person without
regard to race, color, or national origin, provides procedures for investigating complaints, and informs the
public of their rights under Title VI. This program is updated every three years and was last submitted in
2014. Updates are required to comply with statutes and FTA requirements. Updates to the 2017 Title VI
plan include updated maps and new bus routes and bus stop amenities since the last Title VI submission
in 2014.
This update was due earlier this year however, FTA granted an extension and required the Title VI plan
update to be submitted by the end of the County's fiscal year (September 30, 2017). A copy of Resolution
2014-57 that adopts the Transit Title VI Program and authorizes the Transit Manager to sign all
documents required in connection with the program is attached to this summary for the Board's reference.
With the approval of the attached plan update, the Transit Title VI Plan will be valid through 2020.
FISCAL IMPACT: There is no fiscal impact.
GROWTH MANAGEMENT IMPACT: There is no growth management impact.
LEGAL CONSIDERATIONS: This item is approved for form and legality and requires a majority vote.
-JAB
RECOMMENDATION: To approve and authorize the submittal of Collier Area Transit’s Title VI
Program to the Federal Transit Administration (FTA).
Prepared by: Joshua Thomas, Grants Support Specialist, Public Transit & Neighborhood Enhancement
Division
ATTACHMENT(S)
1. [Linked] Title VI Program 2017 Update_Final (PDF)
2. Signed Resolution 2014-057 (PDF)
16.D.27
Packet Pg. 1983
09/26/2017
COLLIER COUNTY
Board of County Commissioners
Item Number: 16.D.27
Doc ID: 3744
Item Summary: Recommendation to approve the submittal of Collier Area Transit's Title VI
Program to the Federal Transit Administration (FTA).
Meeting Date: 09/26/2017
Prepared by:
Title: Grants Support Specialist – Grants
Name: Joshua Thomas
09/06/2017 3:01 PM
Submitted by:
Title: Division Director - Pub Tran & Nbrhd Enh – Public Transit & Neighborhood Enhancement
Name: Michelle Arnold
09/06/2017 3:01 PM
Approved By:
Review:
Public Transit & Neighborhood Enhancement Michelle Arnold Additional Reviewer Completed 09/06/2017 5:22 PM
Public Transit & Neighborhood Enhancement Matthew Liveringhouse Additional Reviewer Completed 09/06/2017 6:36 PM
Public Services Department Todd Henry Additional Reviewer Skipped 09/07/2017 8:03 AM
Operations & Veteran Services Sean Callahan Additional Reviewer Completed 09/15/2017 11:13 AM
Public Services Department Joshua Hammond Level 1 Division Reviewer Completed 09/15/2017 2:16 PM
Public Services Department Sean Callahan Level 2 Division Administrator Review Completed 09/18/2017 7:14 AM
County Attorney's Office Jennifer Belpedio Level 2 Attorney of Record Review Completed 09/18/2017 9:16 AM
Grants Kimberly Lingar Level 2 Grants Review Completed 09/18/2017 9:21 AM
Office of Management and Budget Valerie Fleming Level 3 OMB Gatekeeper Review Completed 09/18/2017 10:57 AM
County Attorney's Office Jeffrey A. Klatzkow Level 3 County Attorney's Office Review Completed 09/18/2017 12:49 PM
Grants Therese Stanley Additional Reviewer Completed 09/19/2017 9:31 AM
County Manager's Office Nick Casalanguida Level 4 County Manager Review Completed 09/19/2017 1:32 PM
Board of County Commissioners MaryJo Brock Meeting Pending 09/26/2017 9:00 AM
16.D.27
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RESOLUTION No. 2014 57
RESOLUTION NO. 2014 - 5 ADOPTING THE
COLLIER AREA TRANSIT TITLE VI PROGRAM
WHEREAS, the Board of County Commissioners of Collier County, Florida (the
Board") receives Federal financial assistance from the Federal Transit Administration (FTA),
and as a condition of receiving this assistance, the Board must comply with Title 49 of the Code
of Federal Regulations (CFR), part 53.
NOW, THEREFORE BE IT RESOLVED BY THE BOARD OF COUNTY
COMMISSIONERS OF COLLIER COUNTY, FLORIDA THAT:
1. That it is the policy of the Board to ensure that transit services are equitably distributed
and provide equal access and mobility to any person, without regard to race, color or
national origin.
2. That the policies and procedures set forth in the County's Title VI Program presented on
the below-referenced is approved.
3. That the Public Transit Manager is authorized to sign any and all assurances,
certifications and other documents that may be required in connection with the Program
or subsequent Programs.
4. That the Public Transit Manager is authorized to make necessary modifications to the
Title VI Program to ensure compliance with 49 C.F.R., part 53.
This Resolution adopted this day ofV-\<_r Ae,_2014 after motion, second and
majority vote in favor of passage.
ATTEST BOARD OF COUNTY COMMSSIONERS
DWIGHT E. BROCK,CLERK COLLIER COUNTY, FLORIDA
I3 Bye ' D`___
Deputy Cie rlc eet aS to Char an s Commissioner Tom } ginning, Chairman
signature only. U
Approved as to form and legality:
By: .. ,
Scott R. Teach
Deputy County Attorney
I)
16.D.27.b
Packet Pg. 1985 Attachment: Signed Resolution 2014-057 (3744 : 2017 Title VI Program Update)
Collier County Board of County Commissioners
Collier Area Transit (CAT)
Title VI Program
2017 - 2020
Collier Area Transit Title VI Program Update – 2017-2020 Page 1
Table of Contents
Introduction 3
Background 4
Title VI Program Policy Statement 6
Major Accomplishments Since 2014 Submittal 8
General Reporting Requirements 8
Pending Applications for Financial Assistance to FTA and Agencies Other than the FTA 9
FTA Civil Rights Assurance, DOT Title VI Assurance 9
Program Specific Requirements 10
Title VI Notice to the Public 10
Title VI Complaint Procedures 11
List of Transit-Related Title VI Investigations, Complaints or Lawsuits 12
Public Participation Plan 13
Limited English Proficiency 14
Membership Non-Elected Committees 28
Title VI Equity Analysis for New Facility Construction 30
Title VI Plan Approval 32
Requirements of Transit Providers 32
System Wide Service Standards and Policies 32
Other Areas of Title VI Considerations 39
Assessment of Compliance 39
List of Tables
Table 1: CAT Budget Fiscal Years 2013-2017 4
Table 2: CAT Active Federal Grant Assistance 9
Table 3: Percent of Limited English Proficiency Persons by Census Tract 17
Table 4: Summary of Limited English Proficiency Persons within the CAT Service Area 19
Table 5: Percentage of Limited English Proficiency Students within Collier County Public Schools 20
Table 6: Service Changes Since the Last Title VI Update through June 2017 27
Table 7: Racial Composition of Bodies that Provide Input to Decision-Making Bodies 28
Table 8: Vehicle Load Standards 33
Table 9: CAT Service Levels by Routes 34
Table 10: On Time Performance 35
Table 11: CAT Minority Routes 36
List of Maps
Map 1: Limited English Proficiency 16
Map 2: Bus Stop Amenity Locations for Low Income & Minority Populations Areas 38
Collier Area Transit Title VI Program Update – 2017-2020 Page 2
Map 3: Minority Census Tracts and CAT Fixed Route & ADA Service Areas 41
Map 4: Low-Income Census Tracts and CAT Fixed Route & ADA Service Areas 42
List of Figures
Figure 1: Distribution of Limited English Proficiency Persons within the CAT Service Area 20
Figure 2: Recent Improvements to the CAT Operations Facility 30
Appendix
A: Title VI Complaint Form 43
B: Certifications and Assurances 45
C: Sub-Recipient Monitoring Form 46
D: CAT Route Fare or Service Change Policy 48
E: Transit Development Plan Capacity Analysis 52
F: Transit Development Plan Peer Review 54
G: Community Agencies 66
H: Transit Manager Resolution 68
Collier Area Transit Title VI Program Update – 2017-2020 Page 3
Introduction
Collier Area Transit, (d.b.a. “CAT”) began its fixed route service in February 2001, offering service in Collier
County, to include the cities of Naples, Marco Island and the Immokalee area. Collier Area Transit (CAT)
operates under the supervision of the Collier County Department of Alternative Transportation Modes
(ATM) for the Collier County Public Services Division. CAT provides public transit service including fixed-
route bus, express bus, Americans with Disabilities (ADA) and Transportation Disadvantaged (TD)
paratransit service. CAT coordinates through the State of Florida Commission for the Transportation
Disadvantage with the transportation vendor providing public transportation services to Medicaid
individuals.
CAT is submitting this report to the Federal Transit Administration, (FTA), providing a program to ensure
that transit services made available is equitably distributed, and provides equal access and mobility to any
person, without regard to race, color, or national origin. This program is updated every three (3) years
and received approval by FTA through April 4, 2014.
This program update for 2017-2020 has been prepared pursuant to Title VI of the Civil Rights Act of 1964;
Title 49, Chapter 53, Section 5332 of the United States Code; and the FTA Circular 4702.1B, “Title VI
Requirements and Guidelines for Federal Transit Administration Recipients,” (October 1, 2012).
Additionally, this update summarizes the CAT transit service provisions since the last program was
approved. This update will provide compliance with all parameters of the FTA Title VI Program Checklist
for all applicable requirements of Transit Providers.
The objectives of this Title VI Program include the following:
1. Ensure that federally-assisted benefits and related services are made available and are equitably
distributed.
2. Ensure that the level and quality of federally-assisted services are sufficient to provide equal
access and mobility to all persons.
3. Ensure adequate opportunities for all to participate in the planning and decision-making
processes.
4. Ensure that placement of transit services and facilities are equitable.
5. Ensure that corrective and remedial actions are taken for all applications and receipts of federal
assistance to prevent discriminatory treatment of any beneficiary.
6. Provide procedures for investigating Title VI complaints.
7. Take responsible steps for ensuring that meaningful access to programs and activities is
provided for persons with Limited English Proficiency.
8. Inform the public of their rights under Title VI.
Collier Area Transit Title VI Program Update – 2017-2020 Page 4
Background
Collier County, like most jurisdictions, has been drastically impacted by the downward housing market
and the economy over the past several years. It has been a challenge to continue to provide public
transportation services in an area that due to the economic downturn, the budget for CAT has decreased
or remained stagnant over the recent years. The challenge is that with a reduction in disposable income
the public is looking for more affordable options like public transportation. Consequently, after an initial
reduction in ridership with the initial reduction in jobs, ridership on the CAT system has increased to
record levels over the last 2 years.
The demand for service coupled with budget constraints has prompted service restructuring and
adjustments for efficiency purposes. The greater number of service adjustments occurred in January 2011,
and are described in more detail later in this document. Table 1 presents the CAT budget over the past
five years. Despite these budgetary changes, CAT continues to provide public transit service aimed at
serving the maximum number of persons in the most efficient and equitable manner.
Table 1: CAT Budget
Fiscal Years 2013 - 2017
Fiscal Year FY 2013 FY 2014 FY 2015 FY 2016 FY 2017
Fixed Route Budget $5,865,900 $5,734,300 $6,181,900 $6,642,500 $5,727,700
Paratransit Budget $3,491,800 $3,542,300 $3,451,700 $3,916,200 $4,222,800
Total $9,357,700 $9,276,600 $9,633,600 $10,558,700 $9,950,500
Percent Change 4% -1% 4% 9% -6%
Over the past three years, CAT has participated in a number of compliance reviews with the Collier
Metropolitan Planning Organization (MPO), FDOT, and the FTA with regard to ensuring federal and state
guidelines are adhered to in transportation planning and service delivery.
Over the past three years, CAT completed one Major and two (2) Minor Transit Development Plan (TDP)
Updates, which have allowed ample opportunity for public input into the planning, service delivery, and
capital investment program process. These planning resources have also provided CAT with significant
data on its customers and the surrounding area that can be used for identification of service area
populations and any necessary equity analysis prior to proceeding with decision-making activities. From
the TDP on-board survey, CAT was able to identify its typical rider and determine its customers’ qualitative
and quantitative opinions of the service provided and focus areas for future service and capital purchases.
The TDP also provides an in-depth analysis of how CAT performs in comparison with peer agencies. Many
aspects of the TDP will be utilized to support compliance with Title VI guidelines and the full documents
can be found on the CAT website at http://www.goCATbus.com.
The public transit services in Collier County, provided by CAT, are governed by the Collier County Board of
County Commissioners. The commissioners are elected in accordance with the State of Florida District
Designations as follows:
Collier Area Transit Title VI Program Update – 2017-2020 Page 5
• District 1 – Donna Fiala
• District 2 – Andy Solis
• District 3 – Burt Saunders
• District 4 – Penny Taylor
• District 5 – William L. McDaniel Jr.
The Collier County Board of County Commissioners is the official decision-making body for Collier County
and, because they are elected by the general public, CAT has no ability to ensure that there is adequate
representation of minorities on this body.
Collier Area Transit Title VI Program Update – 2017-2020 Page 6
Title VI Program Policy Statement
CAT operates under the Public Transit & Neighborhood Enhancement (PTNE) Division which is one of eight
(8) Divisions within the Public Services Department of Collier County Government. CAT is the provider of
public transportation; whose purpose is to deliver quality public transportation services to the general
public. CAT’s employees who have extensive daily contact with the public, recognize its responsibility to
the community it serves and is committed to a policy of non-discrimination. Governed by the Collier
County Board of County Commissioners and serving the cities of Naples, Marco Island, Everglades City,
the Immokalee community, and other areas of unincorporated Collier County, CAT complies with Title VI
of the Civil Rights Act. It is CAT’s policy to ensure non-discriminatory transportation practices throughout
Collier County.
Title VI of the Civil Rights Act of 1964 prohibits discrimination on the basis of race, color, or national origin
in programs and activities receiving Federal financial assistance. Specifically, Title VI provides that "no
person in the United States shall, on the grounds of race, color, or national origin, be excluded from
participation in, be denied the benefits of, or be subjected to discrimination under any program or activity
receiving federal financial assistance.
The Environmental Justice (EJ) component of the Title VI requirements guarantees fair treatment for all
people regardless of race and income. The requirements under EJ include CAT identifying and addressing,
as appropriate, any potential disproportionate and/or adverse impact of its programs, policies, and
activities on minority and low-income populations. In addition to EJ considerations in the administration
of public transit, CAT will undertake reasonable steps to ensure that Limited English Proficiency (LEP)
persons have meaningful access to programs, services, and information.
The three fundamental Environmental Justice concepts are to:
1. Avoid, minimize, or mitigate disproportionately high and adverse human health or environmental
effects, including social and economic effects, on minority and low-income populations.
2. Ensure the full and fair participation by all potentially affected communities in the transportation
decision-making process.
3. Prevent a denial, reduction, or significant delay in the receipt of benefits by minority and low-
income populations.
The Public Transit Manager has been designated as the CAT Civil Rights Officer responsible for civil rights
compliance and monitoring to ensure the nondiscriminatory provision of transit services and programs.
In addition to the Transit Manager, the PTNE Director and all Transit agency staff share in the responsibility
of making CAT’s Title VI program a success. Title VI compliance is given the utmost importance by CAT and
its governing board.
To request a copy of the agency’s Title VI Program, contact the Public Transit & Neighborhood
Enhancement (PTNE) Division at the phone number, e-mail, or physical address provided below or access
it on the CAT website at http://www.goCATbus.com. Any person who believes that they have been denied
a benefit, excluded from participation in, or discriminated against under Title VI has the right to file a
Collier Area Transit Title VI Program Update – 2017-2020 Page 7
formal complaint in writing to the Public Transit Manager, responsible for civil rights compliance and
monitoring to ensure non-discriminatory provision of transit services and programs. File your formal
complaint in writing, via e-mail, or by phone using the following contacts:
By Mail: Public Transit & Neighborhood Enhancement Division
3299 East Tamiami Trail, Suite 103
Naples, FL 34112
By Phone: CAT - (239) 252-5832
Online: http://www.colliergov.net/index.aspx?recordid=70&page=3178
Please be sure to include your name, address, and how to contact you (physical address, phone number,
and/or e-mail address, etc.). Complaints are documented in the County’s database, logged and tracked
for investigation. Once the investigation is completed, the customer is notified of the outcome of the
investigation.
The Title VI Policy statement is disseminated to all staff and is available on CAT’s website. The Title VI
Notice can be found in this Plan; posted at each transfer Station and on each bus. Implementation of the
Title VI Program is considered a legal obligation accepted as part of the financial assistance agreement
entered into with the U.S. Department of Transportation’s Federal Transit Administration.
Individuals and organizations also have the right to file a complaint with the Federal Transit
Administration’s Office of Civil Rights by obtaining the complaint form from:
http://www.fta.dot.gov/civilrights/title6/civil_rights_5104.html
_____________________________________________________ ____________________
Matthew Liveringhouse Date
Transit Manager
Collier Area Transit Title VI Program Update – 2017-2020 Page 8
Major Accomplishments since the 2014 Title VI Submittal
Collier Area Transit has made the following improvements to the system to better the operations and
services provided to its passengers in accordance with FTA regulations since the last Tittle VI submittal:
• The Passenger Transfer Station located at 8300 Radio Road has been enhanced with the
construction of ADA accessible passenger restrooms and an elevator to the administrations
building.
• The Radio Road Transfer Station has also been upgraded with the installation of sawtooth bus
bays and overhead canopy for the passengers’ protection. The operations facility was improved
with the construction of a fuel island and bus wash building as well as modifications to an existing
maintenance building to better accommodate buses.
• Bus Shelter Construction - Five Courthouse Style bus shelters and 1 of the newly designed bus
shelter were installed within Collier County. CAT hired an engineering company to design 12
additional shelters throughout Collier County. The shelter infrastructure was purchased and
construction is scheduled to commence in August 2017.
• ADA Bus Stop Improvements - CAT obtained grant funding for the design and construction of bus
stop improvements to meet ADA accessibility standards. 50 stop were designed using the grant
and 35 stops are currently under construction.
• Bus Pull outs - 4 Bus Pull out were constructed as part of a Florida Department of Transportation
project along US 41 and Collier Boulevard.
• New Shelter Design - an engineer was hired to assist in the redesign of the existing bus shelter to
provide more protection for our passengers from the elements. The goal was to develop a final
design that is cost effective, low maintenance, addresses the needs of the riders and fits within
the character of the community.
• Later Service - In January 2015 Service Extension in the evening with an additional trip added to
each route. Service hours were added to Routes 11, 13 and 15.
• New transit route - A new Route 27 was implemented extending our service area on Collier
Boulevard from Golden Gate Boulevard to Immokalee Road, and west of Immokalee Rd from
Collier Boulevard to Airport Pulling Road. Route 28 was implemented to travel along Oilwell Rd
and Everglades Blvd to better serve the Golden Gate Estates Area. The requested was made
through a petition from residents in the area. As a result of this new service, ADA complementary
paratransit service was expanded within 3/4 mile of the new route.
General Reporting Requirements
Pending Applications for Financial Assistance to FTA and Agencies Other than the FTA
As of May 31, 2017, CAT had the following pending grant applications:
FTA
• 1032-2017-1 2017-18 5307 Flex Funds Bus Shelters
Collier Area Transit Title VI Program Update – 2017-2020 Page 9
• 1032-2017-2 FTA 5307 Formula Funds FY17
• 1032-2017-3 FY 17 Section 5339 Urban Funds
Agencies Other than FTA
• FDOT – USC 5311 Non-urbanized Area Formula Grant
• FDOT – Passenger Amenities Grant (Service Development Grant)
• FDOT – USC 5310 Transportation for Elderly Persons and Persons
CAT utilizes the active grants listed in Table 2 to support public transit services in Collier County. Some
of these grants cover multiple fiscal years.
Table 2: CAT Active Federal Grant Assistance
Grant Number Available Funding Program
FL-03-0264-01 $ 2,179 FTA Section 5309 FY 03
FL-90-X766-00 $ 2,982,115 FTA Section 5307 FY 11
FL-95-X062-00 $ 336,872 FTA XU Funding FY 12 – FHWA
AQR01 $ 272,797 FTA Section 5311 FY 13
AQQ16 $ 888,278 FDOT State Block Grant FY 13
FL-95-X076-00 $1,186,348 FHWA XU Funding FY 13
FL-90-X816-00 $2,857,524 FTA Section 5307 FY 13
FL-34-0019-00 $365,428 FTA Section 5339 FY 14
FL-95-X086-00 $287,124 CMS Flex Funds FY 14
FL-95-X085-00 $294,000 CMS Flex Funds FY 15
FL-90-X853-00 $2,888,127 FTA Section 5307 FY 14
FL-34-0036-00 $347,686 FTA Section 5339 FY 15
FL-2016-056-00 $2,848,065 FTA Section 5307 FY 15
FL-2017-035-11 $2,743,559 FTA Section 5307 FY 16
FL-2017-044-00 $497,000 FHWA ITS XU Flex Funds FY 15
FL-2017-017-00 $299,327 FTA Section 5339 Urban Funds FY 16
FL-2017-055-00 $80,000 Flex Funds FY 16
FTA Civil Rights Assurance, DOT Title VI Assurance
CAT submitted the Fiscal Year 2017 Certifications and Assurances in FTA’s Transit Award Management
System (TrAMS). A copy of the signed Certifications and Assurances is provided in Appendix A, including
the 01 Assurance required for each applicant, which incorporates the following sections:
D. Non-Discrimination Assurance
E. Assurance of Non-Discrimination on the basis of disability
The Certifications and Assurances were electronically signed and submitted on February 9, 2017. CAT has
a process in place that staff follows to prepare for the annual execution of the FTA Annual Certifications
and Assurances. Transit staff prepares a request to the County Attorney’s Office for review and approval.
Upon review, the Public Service Department Head is notified of the County Attorney’s approval and the
Collier Area Transit Title VI Program Update – 2017-2020 Page 10
Department Head executes the document. The Collier County Board of County Commissioners has
delegated the Public Services Department Head with the obligation to review and execute the
Certifications and Assurances. Upon review and acceptance, the County Attorney, and the Public Service
Department Head complete the requirements for execution of the Certifications and Assurances.
Program Specific Requirements
The following information addresses Title VI general reporting requirements as described in FTA Circular
4702.1B.
Title VI Notice to the Public
A Title VI Notice to the Public must be displayed to inform a recipient’s customer of their rights under Title
VI. At a minimum, recipients must post the notice on the agency’s website and in public areas of the
agency’s office(s), including the reception desk, meeting room, etc.
The following Title VI Notice to the Public is posted in the Collier Area Transit’s administrative offices, on
the buses, website, and terminals.
Collier Area Transit Title VI Program Update – 2017-2020 Page 11
Title VI Complaint Procedures
As a recipient of federal financial assistance, Collier Area Transit (CAT) has the following Title VI complaint
procedures in place.
Filing a Discrimination Complaint
Collier County has provided procedures for filing complaints alleging discrimination on the basis of race,
color, or national origin. Information on how to file a complaint is provided through the County Manager’s
Office of Equal Employment Opportunity, on CAT’s website, and appears routinely on publications,
interior bus cards, schedules, and on other materials available at public facilities. The information is also
posted at the CAT administrative facility, at the Transfer terminals, and at other public facilities frequented
by transit users such as libraries and community health centers.
Any person who believes that he or she, individually or as a member of any specific class of persons, has
been subjected to discrimination on the basis of race, color, or national origin may file a written complaint
with the FTA or the Secretary of Transportation. Persons are encouraged to first notify Collier County and
file a complaint through the local office.
Any person who believes that he, or she, or any specific class of persons, has been subjected to
discrimination or retaliation prohibited by the Title VI of the Civil Rights Act of 1964, as amended, and
related statutes, under CAT’s program of transit service delivery or related services or programs is
encouraged to file a report with Collier County’s Office of Equal Employment Opportunity at:
Collier County Office of Equal Employment Opportunity
Public Transit and Neighborhood Enhancement Division
3299 East Tamiami Trail, Suite 103, Naples, Florida, 34112
Telephone (239) 252-5840, fax (239) 252-6610
www.goCATbus.com
CAT encourages the filing of a complaint in writing and includes a name, addresses, and other information
so that the individual may be contacted regarding the matter. A copy of the Title VI Complaint Form is
provided to document all pertinent information regarding the complaint.
All complaints received within 180 days of the incident are processed and investigated by CAT. A
preliminary review to determine jurisdiction is conducted and if within CAT’s authority and investigation
is conducted. The complainant will receive an acknowledgement letter informing her/him whether the
complaint will be investigated by CAT or the OEO.
CAT has 30 days to investigate the complaint. If more information is needed to resolve the case, CAT may
contact the complainant. The complainant has 30 business days from the date of the letter to send
requested information to the investigator assigned to the case. If the investigator is not contacted by the
complainant or does not receive the additional information within 30 business days, CAT can
administratively close the case. A case can also be administratively closed if the complainant no longer
wishes to pursue their case.
Collier Area Transit Title VI Program Update – 2017-2020 Page 12
After the investigator reviews the complaint, she/he will issue one of two letters to the complainant: a
closure letter or a letter of finding (LOF). A closure letter summarizes the allegations and states that there
was not a Title VI violation and that the case will be closed. An LOF summaries that the allegations and
the interviews regarding the alleged incident, and explains whether any disciplinary action, additional
training of the staff member, or if any other action will occur. If the complainant wishes to appeal the
decision, she/he has 30 days after the date of the letter or the LOF to do so.
A person may also file a complaint directly with the Federal Transit Administration, at FTA Office of Civil
Rights, Attention: Title VI Program Coordinator, East Building, 5th Floor – TCR, 1200 New Jersey Ave., SE,
Washington, DC 20590.
Title VI Complaint Form
The CAT Title VI complaint form and associated procedures are available in English and Spanish in
Appendix A of this plan as well as on the CAT website. If the information is needed in other languages
spoken by LEP populations CAT will accommodate that request.
List of Transit-Related Title VI Investigations, Complaints or Lawsuits
Members of the public and staff who believe that they have been discriminated against based on race,
color, national origin, age, gender, or disability are afforded the opportunity to have their concern
documented. The public has the option to convey their concern via direct phone communication with a
customer service representative, face to face during regular business hours, via the internet in the form
of an email, or written correspondence. Complaints are documented and tracked for investigation. Once
the investigation is completed, the customer is notified of the outcome of the investigation. If the
customer is not satisfied with the outcome of the investigation, they are then referred to the Public Transit
Director for escalation. Internal files have been reviewed to determine whether there were and
complaints filed or concluded between submittal of the last Title VI Plan in March 2014 through May 2017
that raised to the level of a Title VI complaint.
There were no external complaints or internal complaints filed by management during this time period.
During this period the County changed vendors to operate the transit system. The vendors took over
operations on March 26, 2016. There have been no complaints registered to the vendors hired to operate
the transit system, MV Contract Transportation, Inc. or Medical Transportation Management (MTM), Inc.
Had there been any complaints received they would have been given the highest priority and thoroughly
investigated to ensure that any substantiated complaint is addressed and that appropriate follow-up
actions are taken to correct discriminatory actions and prevent future discriminatory policies, practices,
and environments.
Collier Area Transit Title VI Program Update – 2017-2020 Page 13
Public Participation Plan
The following section includes information about CAT’s Public Participation plan, including information
about outreach methods to engage minority and limited English proficient populations (LEP), as well as a
summary of outreach efforts made since the last Title VI Program submission
Public Involvement
CAT’s public involvement process is two-fold in that the CAT has its own Public Participation Plan (PPP)
but the agency also participated in the Collier MPO public involvement activities to ensure that a wider
range of opportunities are available for all persons to provide feedback on public transit service. The CAT
process has been designed to obtain a wide range of input from the community of both users and non-
users. The CAT PPP can be reviewed in its entirety on the CAT website at www.goCATbus.com and
additional details on the public involvement activities are found in the Limited English Proficiency section
of this Plan.
Through participation with the community, CAT can gather public input on a daily basis. As part of the
public involvement, the general public is provided an opportunity to comment on CAT’s services and
capital investments through the Public Transit Ad Hoc Advisory Committee, the MPO Committees and
MPO Board Meetings. They also are provided an additional opportunity when those same items viewed
through the MPO process are taken to the Collier County Board of County Commissioners.
CAT recognizes that in compliance with Title VI, public involvement activities must focus on low-income
and minority populations and thereby ensures access to the transportation planning process for low-
income and minority populations through its public involvement process.
As part of CAT’s public outreach process all meeting notices, press releases, and public service
announcements are translated into other languages as requested or needed based on documentation of
previous requests. CAT staff refreshes the printed materials monthly or as needed and monitors the
frequency of requests for other than English materials. In addition, whenever possible, CAT utilizes
pictographs to display information and instructions. Bus cards and printed schedules are also utilized to
convey information on CAT’s Title VI requirements.
Future service planning efforts often include the dissemination of customer demographic and opinion
surveys to collect information about who is using the service and how the service could be improved for
those persons. CAT disseminates on-board surveys in English and Spanish to ensure that Spanish speaking
customers have meaningful access to provide input in the planning process. This process also reaches out
to obtain input from low-income and minority persons who may not attend a formal public meeting.
As a result of the public outreach process implemented by CAT, portions of the Golden Gate Estates and
other low-income and minority areas in the eastern most portion of the county have been identified by
the public as areas in need of transportation options. CAT, through its upcoming Transit Development
Plan (TDP) will be defining ways to efficiently provide transportation service to these areas.
Collier Area Transit Title VI Program Update – 2017-2020 Page 14
Limited English Proficiency
Executive Order 13166, Improving Access to Services for Persons with Limited English Proficiency (LEP),
was signed by President Clinton in August 2000. The Executive Order directs each federal agency to
examine the services it provides and develop and implement a system by which LEP persons can
meaningfully access those services. Failure to ensure opportunities for LEP persons to effectively
participate in or benefit from federally-assisted programs may constitute national origin discrimination.
As a public transportation provider receiving federal funding from the U.S. Department of Transportation
(DOT), CAT has a responsibility, under Title VI of the Civil Rights Act of 1964, to take reasonable steps to
ensure that LEP persons have meaningful access to benefits, services, information, and other important
programs and activities provided by CAT. LEP persons include individuals who have a limited ability to
read, write, speak, or understand English. Many LEP persons rely on public transit services to achieve
greater mobility and access to employment. Creating a positive environment for LEP persons may help to
retain existing riders and attract new riders who otherwise would be excluded based on language barriers.
The DOT developed LEP guidance to assist public transit agencies in determining the best ways to comply
with the statutory and regulatory LEP obligations. Transit agencies should conduct an LEP needs
assessment based on the four-factor framework.
Four-Factor Framework
The four-factor framework includes four steps that assist transit agencies in developing a cost-effective
mix of language assistance measures. The factors that should be considered during the LEP needs
assessment include:
1. The number and proportion of LEP persons served or encountered in the eligible service
population;
2. The frequency with which LEP persons come into contact with the agency’s programs,
activities, and services;
3. The importance of the programs, activities, and services to LEP persons; and
4. The cost and resources available.
Collier Area Transit (CAT) Service Area
CAT provides approximately 1 million Fixed Route trips each year within the Collier County area. CAT is
continually providing information to LEP residents of the community. Over 15 percent of the population
residing in the CAT service area who are five years of age or older speak a language other than English.
Due to the number of persons speaking a language other than English, CAT has translated the system
maps into Spanish and provides instructive information to the public on its website in Spanish and Creole.
The County website also has a device that allows viewers to translate the information on the website into
Spanish, Creole, French and German. In addition, CAT provides printed information in Spanish at all
stations and public locations disseminating CAT information.
CAT has developed this LEP Plan to document the steps being taken to provide assistance for LEP persons
seeking meaningful access to CAT programs and to identify any additional LEP needs that are not being
met through the existing information dissemination processes.
Collier Area Transit Title VI Program Update – 2017-2020 Page 15
The number and proportion of LEP persons within the CAT service area was assessed using a mix of data
sources, including the 2010 Census and the 2012 American Community Survey (ACS) 5 year estimates. The
ACS data were reviewed to determine the number of people who speak English “very well” and “less than
very well” for each Census tract within the CAT service area. Collier County Public Schools (CCPS)
enrollment data were also assessed to determine the percentage of LEP children who may encounter CAT
services. In addition, community organizations that serve LEP persons can provide input that confirms the
data collected from other sources.
The geographic boundaries of the CAT service area and the existing routes that have been modified based
on recent recommendations from the CAT staff are presented in Maps 1. All Census tracts with an LEP
population percentage above the Collier County average (16%) are depicted in yellow.
Collier Area Transit Title VI Program Update – 2017-2020 Page 16
Map # 1: Limited English Proficiency
Collier Area Transit Title VI Program Update – 2017-2020 Page 17
Table 3 presents the total population and LEP populations for all Census tracts within the CAT service area.
In addition, Table 3 details the number of persons in each of the four major language categories who
speak English “less than very well.” These four major language categories include Spanish, Indo-European,
Asian-Pacific Island, and all other populations.
Table 3: Percent of Limited English Proficiency Persons by Census Tract
Census
Tract
Total
Spanish
Population
Total Indo-
European LEP
Population
Total Asian and
Island Pacific
LEP Population
Total Other
Language
LEP
Population
Total
Population 5
Years and
Over
Total LEP
Population 5
Years and
Over
LEP
Percentage
of Total
Population
5 Years and
Over
101 17 0 0 0 979 17 2%
101 0 13 0 0 700 13 2%
101 17 13 0 0 1679 30 2%
102 102 0 0 0 1726 102 6%
200 23 40 0 0 2004 63 3%
301 54 23 7 0 2935 84 3%
302 9 14 0 12 1362 35 3%
401 0 19 0 42 2823 61 2%
402 0 0 0 0 1562 0 0%
500 19 7 3 0 1598 29 2%
600 0 15 0 0 1626 15 1%
700 74 149 0 0 925 223 24%
10102 75 13 0 14 4250 102 2%
10105 165 261 0 0 3847 426 11%
10106 47 142 9 0 4056 198 5%
10107 28 39 55 0 3940 122 3%
10108 22 12 0 0 2075 34 2%
10109 5 126 64 0 2224 195 9%
10110 790 181 0 0 4851 971 20%
10205 27 6 30 0 2639 63 2%
10208 0 61 0 0 3216 61 2%
10209 13 18 0 0 1744 31 2%
10210 79 75 0 0 3721 154 4%
10211 75 27 0 0 1660 102 6%
10212 205 230 0 0 5508 435 8%
10213 51 14 0 0 4112 65 2%
10215 5 32 0 0 2633 37 1%
10300 949 298 25 0 4254 1272 30%
10401 273 14 0 0 3534 287 8%
10405 558 267 398 0 9599 1223 13%
Collier Area Transit Title VI Program Update – 2017-2020 Page 18
Census
Tract
Total
Spanish
Population
Total Indo-
European LEP
Population
Total Asian and
Island Pacific
LEP Population
Total Other
Language
LEP
Population
Total
Population 5
Years and
Over
Total LEP
Population 5
Years and
Over
LEP
Percentage
of Total
Population
5 Years and
Over
10408 214 11 15 0 2793 240 9%
10410 3083 340 0 0 7325 3423 47%
10411 1511 209 0 0 6164 1720 28%
10412 1749 51 0 0 8751 1800 21%
10413 1890 0 0 0 7405 1890 26%
10414 989 18 14 0 7775 1021 13%
10415 700 259 135 0 12744 1094 9%
14016 138 24 36 24 5651 222 4%
10417 192 331 0 0 4611 523 11%
10418 92 9 0 0 4518 101 2%
10419 1309 78 0 0 3131 1387 44%
10420 3614 176 46 0 6768 3836 57%
10505 1052 198 41 46 6404 1337 21%
10506 569 41 0 0 5696 610 11%
10507 482 99 49 0 3634 630 17%
10508 448 165 0 0 3522 613 17%
10509 0 105 0 0 4606 105 2%
10510 36 0 14 0 3421 50 1%
10601 474 233 24 0 2777 731 26%
10602 138 416 0 0 3305 554 17%
10604 245 61 7 0 3268 313 10%
10605 44 151 0 0 3353 195 6%
10606 65 30 0 0 2053 95 5%
10701 893 0 0 0 3994 893 22%
10702 618 319 0 0 3649 937 26%
10801 33 101 0 0 3703 134 4%
10802 2319 749 0 0 9653 3068 32%
10803 279 67 0 0 4110 346 8%
10902 280 0 37 0 3188 317 10%
10903 147 16 0 0 5101 163 3%
10904 388 13 0 0 2271 401 18%
10905 6 6 0 0 2367 12 1%
11001 0 224 0 0 1834 224 12%
11002 82 0 0 0 1650 82 5%
11102 786 102 0 0 7367 888 12%
11103 492 117 0 0 2039 609 30%
11105 362 24 0 0 2653 386 15%
Collier Area Transit Title VI Program Update – 2017-2020 Page 19
Census
Tract
Total
Spanish
Population
Total Indo-
European LEP
Population
Total Asian
and Island
Pacific LEP
Population
Total Other
Language
LEP
Population
Total
Population
5 Years and
Over
Total LEP
Population
5 Years and
Over
LEP
Percentage
of Total
Population
5 Years and
Over
11106 312 104 0 0 2163 416 19%
11201 80 76 0 0 6656 156 2%
11202 2970 272 32 0 16336 3274 20%
11204 1481 279 0 0 2786 1760 63%
11205 694 376 0 4 2018 1074 53%
11301 1776 36 0 0 4924 1812 37%
11302 1631 395 0 0 4599 2026 44%
11400 1478 529 0 0 3763 2007 53%
Table 4 presents a summary of the total number and percentage of LEP persons for all census tracts
located within the CAT service area. The LEP population accounts for approximately 16 percent of the
total population. Figure 1 illustrates the distribution of all populations within the CAT geographic
boundaries.
Table 4: Summary of Limited English Proficiency
Persons within the CAT Service Area
Total
Popul ati on 5
Years and
Over
Total LEP
Spanish
Popul ation
Total LEP Indo-
Europe an
Popul ation
Total LEP Asi an-
Paci fic Isl and
Popul ation
Total LEP All
Other
Popul ation
Total LEP
Popul ation
320,087 39,806 8,906 1,041 142 49,895
100% 13% 3% 0.3% .05% 16%
Collier Area Transit Title VI Program Update – 2017-2020 Page 20
Figure 1: Distribution of Limited English Proficiency Persons within the CAT Service Area
CAT Servi ce A rea Population Dis tribution
The School District of Collier County enrollment data were assessed to determine the percentage of LEP
children who may encounter CAT services. According to the latest statistics provided by Collier County
Public Schools, English is not the first language for nearly 15 percent of the students with more than 6,500
students enrolled in the English Language Learners (ELL) program. Collectively, these students speak 80
different heritage languages and hail from 114 different countries of origin.
More than 52 percent of the students live in non-English homes, where English is not the first language
and sometimes is not even spoken. The percentage increases to more than 55 percent in grades Pre-K
through 3, where learning to read is so critical. These students and their parents may rely on public transit
for transportation to school and other activities. The table below presents the percentage of LEP students
enrolled at the School District of Collier County. Also shown, is the distribution of diversity for the student
population.
Table 5: Percentage of Limited English Proficiency Students
within Collier County Public Schools
Total CCPS Student
Population
Total LEP Student
Population
Percentage of LEP
Students
47,000 6,600 14%
Collier Area Transit Title VI Program Update – 2017-2020 Page 21
Diversity of Student
Population
Hispanic 47%
White 36%
Black 12%
Mixed 3%
Asian 1%
Indian 1%
Hawaiian/Pacific Islander 0%
The information shown above is updated daily from the Collier County Public Schools Data Warehouse.
The number of CCPS Limited English Proficiency students very closely mirrors that of the overall
population in Collier County over the age of five.
Language Assistance Measures
The frequency with which LEP persons could or have come into contact with CAT programs, activities,
and services can be measured based on the analysis presented in the previous section. The more
frequent the contact with LEP persons, the greater the need to provide language enhanced services. The
following measures were implemented by CAT to provide assistance to LEP persons and to document and
measure the frequency of contact with LEP individuals.
Implemented Measures
CAT Website – Collier County’s website had previously included the capability to translate information on
the website into Spanish. As of October 2013, the Collier County website was enhanced to allow the text
to be translated to German, French, and Creole by clicking on the preferred language. In addition, the
website provides customers with general information about CAT, including fares and passes,
announcements, ADA and TD services, and “How to Ride.”
CAT Transfer Stations – Paper materials provided at CAT Transfer stations, including “How to Ride” guides,
fares, and schedules are available in both English and Spanish versions. CAT documents the number of
printed materials requested in languages other than English to determine the frequency of LEP persons
using the system.
In addition to schedules and route maps, rider alerts and notices posted at the stations are translated to
Spanish and placed next to the English versions in visible locations.
Printed Materials – Spanish translations of the “How to Ride” guide and other notices and information
are provided at all locations where bus passes are sold, including libraries and other public places that
post CAT information. CAT staff refreshes the printed materials monthly or as needed and monitors the
frequency of requests for other than English materials. In addition, whenever possible, CAT utilizes
pictographs to display information and instructions.
Announcements – Safety and security announcements are provided in both English and Spanish. Radio
announcements, including public service messages, rider alerts, and ads promoting transit are broadcast
on both English and Spanish stations. CAT staff continues to monitor the need to provide safety and
Collier Area Transit Title VI Program Update – 2017-2020 Page 22
security announcements in other languages and opportunities to provide public announcements on radio
stations of other languages.
Press and Public Relations – All meeting notices, press releases, and public service announcements are
translated into other languages as requested or needed based on documentation of previous requests.
On-board Surveys – Future service planning efforts often include the dissemination of customer
demographic and opinion surveys to collect information about who is using the service and how the
service could be improved for those persons. CAT disseminates on-board surveys in both English and
Spanish to ensure that Spanish-speaking customers have meaningful access to provide input in the
planning process. During the 2012 CAT COA process, a total of 2,500 on-board surveys were distributed
English, Spanish and Creole. Every passenger over the age of 15 received a survey. A total of 1,033
completed surveys were analyzed, which equaled a response rate of 41 percent, which exceeded the
projected response rate of 25 percent.
CAT also completes periodic surveys to explore the need for providing surveys in languages other than
English and Spanish. CAT staff is made available to assist with completing surveys and taking public
comment.
Planning Meetings – According to the Collier MPO LEP Plan, the MPO advertises the availability of Spanish
interpreter services, free of charge, at least seven (7) days prior to MPO Board and Committee meetings,
workshops, forums, or events that will be noticed on the MPO website, in meeting notices (packets), and
using the following additional tools as appropriate:
• Signage
• Public outreach materials
• Community-based organizations
• Local newspapers
• Collier County Library System
CAT representatives are members of many of the MPO Committees, including the Technical Advisory
Committee, the Congestion Management System/ Intelligent Transportation Systems (CMS/ITS), the Local
Coordinating Board, and the Pathways Advisory Committee. Therefore, Spanish interpreter services are
available at many of the meetings where CAT staff may participate in the transportation planning process.
Customer Service – CAT drivers complete the driver training program as new employees and participate
in refresher training courses annually. As part of the training, drivers are reminded of the importance of
conveying information to passengers, particularly assisting passengers with using the transit system,
especially those with language or other barriers. CAT also makes every effort to ensure that its customer
service telephone lines are staffed with persons who speak other languages. All CAT personnel complete
customer service training with periodic refreshers to underscore the importance of providing assistance
to persons with language and other barriers.
Collier Area Transit Title VI Program Update – 2017-2020 Page 23
Community Outreach – CAT makes available persons who can serve as translators at all community
outreach meetings. CAT strives to ensure the competency of interpreters and translation services per the
DOT LEP guidance.
Additional Language Assistance
CAT recognizes that based on the LEP population shown as part of the Census and CCPS analysis, special
effort is necessary to communicate important transit information to some of its riders in languages other
than English. In order to meet this need, CAT will continue to conduct the activities listed previously and
enhance its LEP outreach by taking the additional steps listed below.
Community Outreach – Community organizations that serve LEP persons within the CAT service area
Census tracts where the LEP populations are greater than the county average have the ability to confirm
the statistical analysis completed using the Census data. During various transit planning processes,
community organizations will be asked to provide information pertaining to the population(s) that they
serve. The questions will focus on the number of people served, the languages spoken, age, gender,
education levels, expectations for public services, public transportation inquiries, most frequently
traveled destinations, locations that are difficult to access, transit needs, and travel patterns. The key
concerns mentioned by the community organizations will be reviewed by CAT in an effort to improve the
provision of service to LEP persons. A listing of community agencies in Collier County is presented in
Appendix F.
CAT will also present outreach materials to schools in an effort to provide transit service information to
LEP students and their parents who may rely on public transportation to access school and other activities.
Staff Training and Development – CAT will continue to train staff on the importance of assisting LEP
persons with obtaining information and accessing the transit system. Staff will be provided with LEP
policies and procedures. In addition, all CAT staff will complete customer service training and be provided
guidance on working effectively with in-person and telephone interpreters.
Signage – CAT will continue to post signs to communicate language services available at initial customer
contact points. As additional resources permit, CAT will enhance the availability of outreach documents,
brochures, booklets, and recruitment materials in multiple languages.
Planning – CAT will participate in annual updates to the County’s evacuation and disaster preparedness
plans to ensure that the plans include the needs of all community members and especially those in
minority populations.
LEP Resources
Based on the current resources available, CAT is providing the most cost-effective means of delivering
competent and accurate language services within its service area. CAT will continue to monitor the need
for additional language assistance, including the need for greater dissemination of information in the
existing languages provided and/or translation to new languages. If additional services are needed, CAT
Collier Area Transit Title VI Program Update – 2017-2020 Page 24
will determine which additional language assistance measures are cost-effective and feasible for
implementation based on the current and projected financial resources.
CAT will continue to monitor the costs associated with the existing language assistance measures and the
costs associated with implementing enhanced language assistance measures, including an estimate of the
number of staff and the percentage of staff time necessary to provide the current and proposed LEP
resources.
Project Level Public Involvement and Outreach Activities Since Last Title VI Plan Submission
Transit Development Plan (TDP)
CAT, as part of the process for planning services and determining its capital program, develops a Transit
Development Plan (TDP). The TDP is a requirement of the FDOT. Statute requires Florida transit agencies
to complete a major update every five years and in the interim years provide annual progress reports on
any changes and accomplishments in implementing the Plan. The TDP is a requirement to receive block
grant operating assistance from the FDOT. Since the last Title VI update CAT completed its Major TDP
Update in September 2015 for fiscal years 2016-2025. As part of the TDP process, CAT develops a 10-year
operating and capital financial plan, which is inclusive of its Program of Projects (POP). Through the TDP
public involvement process, the community has an opportunity to provide feedback on existing and future
planning projects, transit services, and capital investments and the POP. Depending on the type of public
involvement activity, direct invitations are sent, notices are placed in a newspaper of general circulation,
flyers are placed on vehicles and at public facilities, and information is provided on the CAT and/or MPO
websites. The most recent TDP Major Update included an extensive public involvement process. The 2016-
2025 TDP Update public involvement activities were as follows:
• Public Transit Advisory Review Committee Meetings - A project committee of stakeholders from
throughout the community were invited to guide the TDP process and review documentation.
• Stakeholders Interviews - To assess the attitudes of key local officials and community leaders
regarding the transit system, a series of stakeholder interviews were conducted during the TDP
development process. The interview purpose was to assess political and community leaders’
views on transit’s current and future role in the community, transit funding, and other issues
relevant to the transit plan. Stakeholder interviews were conducted with representatives from
the Collier County Board of County Commissioners, the Collier County Planning Commission, City
of Everglades City, City of Naples, NCH Healthcare System, Greater Naples Chamber of Commerce,
Healthcare of Southwest Florida, and Lighthouse of Collier.
• Visioning Public Workshop - A visioning public workshop was held on September 10, 2014. The
beginning of the meeting was open house style. Attendees were able to view the maps and ask
questions. The meeting began with an interactive polling exercise that asked attendees to share
their opinions on the existing transit service and the needed improvements for the future.
Following the needs and opportunities exercise, attendees were asked to participate in an
interactive exercise assigning funding to needs. As part of the exercise, attendees were told that
CAT hypothetically received a dedicated funding source that generated an additional 2 million
dollars in revenue that could be spent on new projects. The attendees were asked to consider the
Collier Area Transit Title VI Program Update – 2017-2020 Page 25
most important needs within the county and allocate the funds after reaching consensus as a
group.
• Agency Representative Discussion - An agency discussion group was held on January 14, 2015 at
the Collier County Government Center. Representatives were present from the Immokalee CRA,
Collier County Public School District, Collier County Tourist Department, Council for Hispanic
Business Professionals, Bayshore Gateway Triangle CRA, National Association for the
Advancement of Colored People (NAACP), the Florida Department of Health, Ave Maria
University, the Collier Metropolitan Planning Organization (MPO), and Collier Area Transit (CAT)
staff. The meeting began with a short presentation on the TDP process. Next, attendees were
asked to participate in a discussion focusing on six key areas: impressions of CAT, the role of CAT,
barriers to transportation, proposed improvements, funding, and marketing and advertising.
• Transit User Discussion - In lieu of a formal discussion group meeting with transit users of the CAT
system, staff was present at the CAT Intermodal Transfer Station on January 15, 2015, to discuss
the existing service and potential future improvements with riders. Passengers were offered a
chance to enter for a free 30-day bus pass in exchange for their input. In addition to discussion on
the CAT service, transit users were also asked to provide input relating to features they would like
to see included in the programming of an application for smart phones, any feedback on the new
Route 27, and the new advertising radio and television commercials, as well as any additional
feedback on the system. A total of approximately 40 people participated in discussions with staff.
• Visioning survey (online and on-board the transit vehicles) – A visioning survey was administered
both online and on CAT fixed-route buses in August 2014 to collect input on current transit
services, demographics, potential future improvements, and reasons that people do and do not
use the CAT transit system. In addition, the survey included a series of questions specifically for
employers to obtain information on the transportation needs of Collier County employees and
employer willingness to support the future expansion of transit services. 19 percent of those
surveys completed was in Spanish.
• Transit Survey - A short survey was administered at each of these workshops to collect participant
opinions on specific transportation- and transit-related issues, as well as basic demographic
information and attitudinal information regarding the importance of specific aspects of CAT
service.
• On-Board Survey - On-Board surveys were conducted during the month of February 2010. The
surveys were translated into both Spanish and Creole language versions for distribution to Spanish
and Creole-speaking patrons who were not able to complete the English version. A total of 1,504
CAT bus riders responded to the survey. For analysis purposes, the 23 questions on the survey
were divided into three major categories. Analysis categories include travel characteristics, rider
demographics, and customer service and satisfaction.
• Collier MPO and Committees - The TDP methodologies and document are taken to the MPO for
feedback and approval. All MPO Board and Committee meetings are open to the public.
• Collier County Board of County Commissioners - Prior to submittal to the FDOT, the CAT governing
board must adopt the TDP. The meeting for adoption of the TDP is a regular County Commission
meeting noticed in accordance with the Florida Sunshine Law and open to the general public.
Collier Area Transit Title VI Program Update – 2017-2020 Page 26
CAT recognizes that its operators have the majority of contact with customers who provide them with
input on the system; therefore, during the update to the TDP, CAT also gathered public input through
operators. Bus operators are a valuable source of information as they reflect the eyes and ears on the
road for CAT’s daily operation. Operator insight into public opinion and need can also supplement
information that cannot be collected through other means. Information can include safety and security
issues, an understanding of travel characteristics on specific routes, and representation of needs for those
who may not be willing to participate in other public outreach activities. To gather feedback from
operators the operators were interviewed.
The first year of the TDP financial plan is used as the agency’s POP (Program of Projects). The POP is also
provided to the Collier MPO for use in the development of the Transportation Improvement Plan (TIP).
Through the Collier MPO’s TIP process, the POP is available for additional public comment. CAT publishes
the POP at the time of grant application.
Fare Increases and Service Changes
The Collier County Board of County Commissioners, in its efforts to ensure Title VI Compliance, established
local guidelines for service changes and fare increases as part of the Transit Development Plan. Major
service changes require a public hearing announcement in a newspaper of general circulation (the Naples
Daily News) and Board of County Commissioners approval. Determination as to whether or not a
modification constitutes a major change is determined on a case-by-case basis, with the exception of total
elimination of a specific route service which is automatically considered a major service reduction. The
CAT Route Fare or Service Change Policy is provided in Appendix C of this plan.
In 2018 CAT plans on conducting a fare analysis to evaluate the fare structure for the system and
determine whether a fare change would be warranted. The study will be completed to meet the FTA Title
VI requirement.
In accordance with FTA Circular 4702.1B, minority and low-income populations will be examined to
determine whether any disproportionate impacts would occur with a potential fare changes. In addition,
if a disproportionate impact is identified, justification on how an alternate action would result in an even
greater impact to these populations or actions to mitigate the potential impacts will be identified.
Service Changes
CAT completes minor service changes on a regular basis related to running time adjustments to improve
the efficiency and effectiveness of service. Ridership and stop-level automatic passenger counter (APC)
data along with supervisor and operator input are utilized when making these minor service changes.
Prior to a service change, CAT posts notices on-board its vehicles to notify customers of the impending
change. Customers are always able to comment on services and proposed changes using the CAT
customer service or by through the County website by clicking on the link “Contact Us” and send their
comments by email to AltTransModes@colliergov.net. All comments are tracked and responded to, if
warranted.
Collier Area Transit Title VI Program Update – 2017-2020 Page 27
Table 6: Service Changes Since the Last Title VI Update (December 2013 – June 2017)
Route Type of Change
January 2015
Route 11 This route was changed to offer later evening service by adding one trip to the route.
Route now runs until 8:50 p.m.
Route 12 Minor change to this route by eliminating stops on Piper Boulevard on the outbound
trip. Passengers will be encouraged to ride Route 27 as it provides service along
Piper Boulevard. Modification was implemented to increase on time performance
and overall reliability.
Route 13 This route was changed to offer later evening service by adding one trip to the route.
Route now runs until 7:50 p.m.
Route 15 This route was changed to offer later evening service by adding one trip to the route.
Route now runs until 8:28 p.m.
Route 16 Sunday service on this route was eliminated. The route continues its regular service
Monday through Saturday. Passengers are encouraged to ride Route 15 as it
services the same area on Sunday.
Route 20 The route was changed to offer additional Sunday service to include trips at
7:30 a.m. and 4:30 p.m.
Route 21 This route was changed to reduce revenue hours with modifications to routing to
reduce redundancies in service and increase efficiency. Staff analyzed the route
information and determined that the reduction in service is during the most
unproductive time on the existing route and therefore, the modifications continued
to provide efficient service to the greatest number of passengers. Trips begin at
Super Wal-Mart at 8:15 a.m.; 1:30 p.m.; 2:50 p.m. and 4:05 p.m.
Route 22 Stops at Agri Boulevard & Seeding Boulevard on the outbound trip were eliminated.
The route was further modified to offer Sunday service between the hours of 7:00
a.m. and 6:55 p.m., beginning and ending at Farm Workers Way and consisting of the
same schedule as Monday through Saturday.
Route 23 Stops at Agri Boulevard & Seeding Boulevard on the outbound trip were eliminated.
Route 25 A stop at Super Wal-Mart on the outbound trip was eliminated to increase on time
performance and overall reliability.
Route 26 This route was enhanced to offer additional Sunday service to include a trip at 3:00
p.m.
Route 27 This route was enhanced to offer additional Sunday service to include a trip at 3:00
p.m.
Major service changes, which represent modification to a route or a route’s ridership without elimination
of the route, are reviewed through CAT’s internal meeting process, where managers, the Department
Director, and the Mobility Manager (serving as the secondary Title VI contact) review the impact of the
potential route modifications. These types of service changes occur when a route is deemed to be a
consistent low performer with regard to ridership, farebox recovery, and latent demand from the service
area of the route (evaluated using APC data) or when the agency’s budget has been cut requiring service
reductions. For these route changes, the public has an opportunity to comment consistent with the
adopted CAT PPP.
Collier Area Transit Title VI Program Update – 2017-2020 Page 28
Service elimination is the final type of service change that might have an adverse impact to Title VI
populations. Extensive analysis and public input is required for the elimination of a route. To ensure
compliance with Title VI requirements, public meetings are to be conducted in locations that are
convenient and accessible for minority and LEP communities. Coordination with community- and faith-
based organizations, educational institutions, and other organizations to implement public engagement
strategies that reach out specifically to members of affected minority and/or LEP communities. Multiple
means of communication will be offered to the public and notices of such communication efforts will be
consistent with the adopted CAT PPP.
Service increases may be implemented with approval of the Division Director with final decision to
implement any major service changes (as defined Appendix D of this report) made by the Collier County
Board of County Commissioners.
Membership of Non-Elected Committees
CAT utilizes an appointed Public Transit Advisory Committee (PTAC) as well as the Collier MPO and its
committees to assist in decision-making. The MPO has a Technical Advisory Committee (TAC), a Citizen’s
Advisory Committee (CAC) and the Local Coordinating Board (LCB) who are consulted for transit decisions.
The racial composition of the committees is provided below in Table 7.
Minority Representation on Decision-Making Bodies
CAT will continue to utilize the Collier Public Transit Ad-Hoc Advisory Committee (PTAC) and if applicable,
supplement with the Collier MPO process for decision-making and will encourage diversity on these
committees.
Table 7: Racial Composition of Bodies that Provide Input to Decision-Making Bodies
PTAC Racial Composition TAC Racial Composition CAC Racial Composition LCB Racial Composition
White Male - 4 White Male - 7 White Male - 6 White Male - 4
White Female - 0 White Female - 1 White Female - 2 White Female - 8
Black Male - 1 Black Male - 0 Black Male - 1 Black Male - 0
Black Female - 0 Black Female - 1 Black Female - 0 Black Female - 1
Hispanic Male - 0 Hispanic Male - 0 Hispanic Male - 1 Hispanic Male - 2
Hispanic Female - 0 Hispanic Female - 0 Hispanic Female - 0 Hispanic Female - 0
Other Male - 0 Other Male - 0 Other Male - 0 Other Male - 0
Other Female - 0 Other Female - 0 Other Female - 0 Other Female - 0
Vacancy - 2 Vacancy - 2 Vacancy - 3 Vacancy - 2
Description of the Agency’s Criteria for Selecting Transit Providers to Participate in any FTA Grant
Program
The Collier County Public Transit & Neighborhood Enhancement (PTNE) Division is responsible for planning,
operating, and managing CAT public transportation services through a contract operator. CAT utilized the
Collier County procurement process to ensure that the procurement process is fair and open to all
providers. CAT transit services have always been contracted since its inception in 2001 and have not
Collier Area Transit Title VI Program Update – 2017-2020 Page 29
affected the level of service for the system. If any changes in the contracted provision of service results
in a change to the level of service provided, an analysis of such change on Title VI populations will be
conducted and submitted to FTA as an addendum to this plan. If any adverse impact is found through the
analysis, appropriate and swift action will be taken to remedy or mitigate the impact. In addition, the CAT
Disadvantaged Business Enterprise Program is incorporated into the procurement to allow disadvantaged
businesses an opportunity to provide service. There have been no Transit providers that receives grant
funding through CAT however in the event that occurs CAT requires Transit providers to complete CAT’s
customer service and ADA training course and agree to the same FTA Certifications and Assurances as
CAT. Having the Certifications and Assurances as well as the sub-recipient monitoring allows CAT to ensure
that contract transit providers are delivering service in an equitable and non-discriminatory manner. Final
approval of any selected transit provider is completed by the Collier County Board of County
Commissioners at County Commission meetings, which are advertised and open to the public.
Process for Ensuring that all Sub-recipients are Complying with the General Reporting Requirements of
this Circular
As previously stated, CAT will complete sub-recipient training and monitoring to ensure that sub-
recipients are complying with all Certifications and Assurances, including those regarding
nondiscrimination.
The monitoring would be randomly scheduled for all sub-recipients to ensure compliance.
A Description of the Procedures the Agency uses to Pass-through FTA Financial Assistance in a Non-
Discriminatory Manner
The following procedure has been established to be utilized when FTA funds are pass-through to sub-
recipients. CAT utilizes an independent selection committee comprised of various racial backgrounds to
assist in the decision making regarding FTA financial assistance. CAT will confirm that the agency is valid
to operate in the state and is registered with the Central Contractor Registration (CCR). Applications for
assistance from CAT are then provided to the independent selection committee for review and comment.
The selection committee is provided a form for rating contractors and guidance on each rating category.
The selection committee is not allowed to discuss the applications until the advertised selection
committee meeting, which is open to the public. For all uses of FTA financial assistance the Collier County
procurement process and federal purchasing guidelines are utilized. Whenever, there is a conflict
between the Collier County Procurement Policy and the Federal Procurement Guidelines and FTA funding
is being utilized the Federal Procurement Guidelines are utilized throughout the purchasing process.
Collier County provides vendor of all procurement opportunities to allow open and non-discriminatory
access on its website. The full procurement policies for Collier County can be found on their website at:
http://www.colliergov.net/index.aspx?page=762
Collier Area Transit Title VI Program Update – 2017-2020 Page 30
Title VI Equity Analysis for New Facility Construction
Construction Projects
CAT Operations and Transfer Station – 8300 Radio Road
The existing CAT administration facility is located on the south side of Radio Road, east of Santa Barbara
Boulevard within the Gallman Olds Dealership Planned Unit Development (PUD). The CAT Operations
Facilities have utilized Federal Funding for renovations but the location of the facility was purchased by
Collier County with local funding in 2006. On March 23, 2010, Collier County was granted a conditional
use which allowed CAT to utilize the site as a secondary transfer center. Collier County resolution 2010-
70 authorizing the conditional use is attached for reference. Collier County commissioned an
environmental assessment for the future development of the site which evaluated the impacts and
feasibility of developing the site. The assessment also addressed EJ and Title VI compliance, including
analysis of potential impacts on minority communities and minority-owned businesses. CAT held public
hearings and issued a public notice. All public comments were considered and included in the
environmental document submitted to the FTA on October 10, 2011. FTA reviewed the document and
submitted and issued a final declaration of Categorical Exclusion Concurrence on March 16, 2012.
The 8300 Radio Road passenger transfer facility also houses the administrative and operational services
for the Transit system. The facility functions as a transfer point for public transportation services,
including local bus, express bus, and the potential for alternative transportation modes for passengers.
Recent transfer site improvements include sawtooth bus bays with sheltered boarding platforms that
allows four buses to stage at one time. Other recent improvements include constructing a secure ticketing
area, accessible public restrooms, a secure farebox drop location, and an elevator to provide access to the
second floor. A permanent bus washing facility and fueling island were added to the site which required
the reconfiguration of the bus circulation and the addition of an egress driveway.
Figure 2: Recent Improvement to CAT Operations Facility
Collier Area Transit Title VI Program Update – 2017-2020 Page 31
CAT Intermodal Transfer Facility
CAT was operating its main transfer facility in a parking lot located adjacent to the Collier County Museum
on the Collier County Government Center property. The transfer site was temporary while the County
constructs a permanent transfer facility nearby on the government campus.
CAT was awarded two grants to design and build a permanent multimodal passenger transfer station at
the Collier County Government Center adjacent to US 41 (Tamiami Trail). The Florida Department of
Transportation (FDOT) has partnered with Collier County by providing an Intermodal Hub Capacity Grant
in the amount of $1.3 million and a Transportation Regional Incentive Program (TRIP) grant in the amount
of $1.4 million. Construction of the permanent Intermodal Transfer Facility was completed in July 2013.
The facility was creatively built as a component of the existing parking garage and provides a place for
passengers to come out of the elements. The facility consists of six bus bays, air-conditioned and exterior
covered waiting areas, restrooms, customer service area, and ATM machine, and real-time route and
scheduling information. The Intermodal station was constructed in an area with a proportionately high
concentration of low income populations and households with no vehicles.
There have been no new facilities
completed in the past three years utilizing
federal funding. No new construction of
facilities is planned at this time. All new
facility construction will comply with Title
VI requirements in the future and staff will
hire engineers to oversees engineering and
construction projects for compliance with
Title VI and Environmental Justice
regulations are met. Bus shelters are the
only active federally funded construction
projects that are ongoing.
CAT is committed to monitoring the effects
of its projects on minority and low-income
communities, and will continue to document compliance. Monitoring of future projects will include:
• The potential impact on minority communities and minority-owned businesses during and after
construction.
• The potential of negative environmental impacts, such as noise, air, or water pollution.
• A detailed list of minority-owned businesses and households that will be affected by the
construction project.
• The potential for significant changes or impacts on minority communities such as increased traffic,
reductions in the amount of available parking, and other impacts as warranted.
• The applicability of relocation programs and/or other measures adopted to mitigate any identified
adverse social, economic, or environmental effects of the proposed construction project.
Collier Area Transit Title VI Program Update – 2017-2020 Page 32
Title VI Plan Approval
The Title VI Program Update has been approved by the Transit Manager who is responsible for ensuring
that CAT policies are developed and followed accordingly. The Transit Manager has been granted the
authority by the governing body, to sign any and all assurances, certifications and other documents that
may be required in connection with the Title VI Program. The Transit Manager is also granted authority
to make necessary modifications to the Title VI Program to ensure compliance with 49 C.F.R., part 53. The
resolution granting such authority is provided in Appendix H of this document.
Requirements of Transit Providers
Chapter IV of FTA Circular 4702.1B provides program specific guidance for recipients that provide public
transportation that that operate fixed route and demand response service. Additionally, the circular
provides specific requirements for transit providers that operate 50 or more fixed-route vehicles in peak
service and are located in a geographic area with a population of 200,000 or greater. CAT meets the
requirements for a transit provider that operates with fewer than 50 fixed route therefore only the
system-wide standards and policies are required.
System-wide Service Standards and Policies
Service standards and policies have been set for each mode of service operated by CAT, including local
fixed-route bus, express bus service (service between Immokalee and Marco Island), trolley service
(service along Gulfshore Drive for the Vanderbilt Beach area), and CAT Connect paratransit demand
response service. Quantitative standards for vehicle loads, vehicle headways, on-time performance, and
service availability are listed below. These standards are the desired targets for CAT and any deviation
from the standard will be reviewed in accordance with the monitoring program to ensure adequate and
equitable system performance.
Vehicle Load
Vehicle load is defined as the ratio of passengers to the total number of seats on a vehicle with a standard
established for peak and off-peak times.
Routes which are experiencing capacity issues for three consecutive trips, at least two days per week may
be candidates for increased frequency or a larger vehicle with additional seating capacity.
Collier Area Transit Title VI Program Update – 2017-2020 Page 33
Table 8: Vehicle Load Standards
Vehicle
Type/Service
Seating
Capacity
Standing
Capacity
Maximum
Vehicle
Load – Off-
Peak
Maximum
Vehicle
Load –
Peak
Maximum
Load Factor
– Off-Peak
Maximum
Load Factor
- Peak
Low-Floor 40’
Bus (Fixed-
Route)
38 41 79 79 2.08 2.08
Low-Floor 40’
Bus (Express-
Route)
38 41 79 79 2.08 2.08
Low Floor 35’
Bus (Fixed-
Route and
Trolley)
32 44 76 76 2.38 2.38
Low Floor 30’
Bus 28 17 45 45 1.61 1.61
Low Floor 24’
Bus (Paratransit) 12 0 12 12 1.00 1.00
Low Floor 23’
Bus (Paratransit) 14 0 14 14 1.00 1.00
Vehicle Headways
Vehicle headway is the amount of time between two vehicles traveling in the same direct ion on a given
line or combination of lines. A shorter headway corresponds to more frequent service. Vehicle headways
are measured in minutes (e.g., every 15 minutes); service frequency is measured in vehicles per hour (e.g.,
4 buses per hour). Headways and frequency of service are general indications of the level of service
provided along a route. Vehicle headway is one component of the amount of travel time expended by a
passenger to reach his/her destination.
Local bus service should be scheduled with headways of not more than 60 minutes during the peak
periods and 90 minutes during off-peak. The current CAT service span is shown in Table 9 below.
Collier Area Transit Title VI Program Update – 2017-2020 Page 34
Table 9: CAT Service Levels by Routes
Route Route Description/Geographic
Location
Monday - Saturday Sunday
Service Span Frequency Service Span Frequency
Route 11 US 41 to Creekside Park of Commerce 6:00 AM-7:20 PM 90 minutes 7:30 AM-5:50 PM 90 minutes
Route 12 Airport Rd. to Creekside Park of Commerce 6:00 AM-7:19 PM 90 minutes 7:30 AM-5:49 PM 90 minutes
Route 13 NCH & Coastland Mall 6:00 AM-6:46 PM 60 minutes 7:00 AM-5:46 PM 60 minutes
Route 14 Bayshore Dr. & Coastland Mall 6:30 AM-6:19 PM 60 minutes No service N/A
Route 15 Golden Gate City via Santa Barbara Blvd. 5:35 AM-6:51 PM 90 minutes 6:51 AM-5:21 PM 90 minutes
Route 16 Golden Gate City via Golden Gate Pkwy 4:35 AM-5:49 PM 90 minutes 7:19 AM-5:49 PM 90 minutes
Route 17 Rattlesnake & Florida Southwestern College 6:00 AM-6:57 PM 90 minutes 7:30 AM-5:45 PM 90 minutes
Route 18 US 41 & Naples Manor 6:30 AM-6:15 PM 90 minutes No service N/A
Route 19 Golden Gate Estates to Immokalee City 3:45 AM-8:08 PM 60 minutes 7:15 AM & 5:00 PM 2 runs
Route 20 Pine Ridge Road to Goodlette-Frank Rd. 6:00 AM-5:44 PM 90 minutes 9:00 AM-2:44 PM 90+ minutes
Route 21 Marco Circulator* 7:40 AM-4:55 PM 90 minutes 7:40 AM-4:55 PM 90 minutes
Route 22 Immokalee Circulator* 7:00 AM-6:55 PM 90 minutes No service N/A
Route 23 Immokalee Circulator* 7:30 AM-7:25 PM 90 minutes No service N/A
Route 24 US 41 East to Charlee Estates 7:00 AM-6:44 PM 90 minutes 8:30 AM-5:14 PM 90 minutes
Route 25 Golden Gate Pkwy & Goodlette-Frank Rd. 6:00 AM-5:52 PM 90 minutes 12:00 AM-4:22 PM 180 minutes
Route 26 Pine Ridge Rd. to Clam Pass Beach 9:00 AM-4:20 PM 90 minutes 9:00 AM-4:20 PM 90 minutes
Route 27 CR 951 & Immokalee Rd to Creekside POC 6:00 AM-7:50 PM 90 minutes 7:30 AM-6:22 PM 90 minutes
Route 28 Golden Gate Estates to Immokalee City via
Everglades Blvd.
3:40 AM-7:35 PM 3 runs 5:00 PM-7:35 PM 90+minutes
Seasonal Route(s)
Route 29 Vanderbilt Beach & Gulfshore Drive Beach
Trolley
9:00 AM-3:00 PM 60 minutes 9:00 AM-3:00 PM 60 minutes
Express Route(s)
Route
121
Immokalee to Marco Island (Express) 5:25 AM-6:45 PM 2 runs 5:25 AM-6:45 PM 2 runs
On-Time Performance
On-time performance is a measure of runs completed as scheduled. Fixed Route trips are measured by
both its early departure and late arrival. Certain trips provided on the paratransit demand response
service also are evaluated based on the early arrival time (work and medical trips cannot be dropped off
earlier than 30-minutes of the scheduled time).
The on-time performance standard for all bus modes operated by CAT is measured by the arrival time not
exceeding 5 minutes later that the schedule time. The goal for CAT is to achieve 95 percent on-time
performance for all bus transit. Routes performing with an on-time performance of less than 95 percent,
which is not the direct impact of weather, traffic incidents, detours, and/or events over a consistent period
of two or more weeks, will be reviewed to determine if schedule modifications are necessary to meet the
on-time performance standard. The paratransit mode on-time performance goal is 90 percent within the
Collier Area Transit Title VI Program Update – 2017-2020 Page 35
allotted drop-off window of 60-minutes from the scheduled drop-off time. Additionally, certain trips may
not be dropped-off earlier than 30 minutes from the scheduled drop-off time. Table 10 provides the
quantitative on-time performance standards.
Table 10: On-Time Performance
Mode
On-Time
Performance
Measure (Percent)
On-Time
Performance
Measure (Time)
Local Bus 95 % Up to 5 minutes late
Express Bus 95% Up to 5 minutes late
Trolley Bus 95% Up to 5 minutes late
Paratransit Bus 90% 0 minutes late
Service Availability
Service availability is a general measure of the distribution of routes within a service area. The basis
of providing public transportation is to ensure access to those who need the service and attract choice
riders. In an effort to reach the maximum number of users, within the available budget, CAT provides
service from approximately 5:00 a.m. to 8:00 p.m., Monday through Saturday and 7:00 a.m. until 6:30
p.m. on Sundays. CAT determines service availability based on financial resources, public input,
performance of existing routes, transit orientation index (population and employment density, income,
age, and zero-car households), safety guidelines, and development patterns. CAT minority routes are
shown in Table 11, and are those routes that have at least 1/3 of their revenue miles in a minority census
block group. CAT service is available as shown in Table 9. Routes are concentrated in the urban area to
allow the highest level of access to community resources, with additional routes providing linkages to
suburban and rural areas.
Paratransit service for ADA customers is provided within ¾-mile of a fixed-route bus line. The current
service including the ¾-mile ADA paratransit service buffer is displayed in Map 2.
Collier Area Transit Title VI Program Update – 2017-2020 Page 36
Table 11: CAT Minority Routes
Route
Total Route
Miles (Round
Trip)
Total Route
Miles (one-
Way)
Route Miles
within
Minority Block
Group (Round
Trip)
Route Miles
within
Minority Block
Group (One-
Way)
Percent Route
within
Minority Block
Group
11 25.0 12.5 6.8 3.4 27.2
12 24.6 12.3 9 4.5 36.6
13 26.8 13.4 18.4 9.2 68.7
14 27.0 13.5 16.8 8.4 62.2
15 48.6 24.3 36.8 18.4 75.7
16 48.6 24.3 29.8 14.9 61.3
17 43.0 21.5 30.8 15.4 71.6
18 42.4 21.2 30.4 15.2 71.7
19 168.2 84.1 61.4 30.7 36.5
20 24.2 12.1 7.2 3.6 29.8
21 56.0 28 13.6 6.8 24.3
22 42.6 21.3 42.6 21.3 100
23 42.4 21.2 42.4 21.2 100
24 24.0 12 17.6 8.8 73.3
25 28.6 14.3 10.2 5.1 35.6
26 23.4 11.7 7.2 3.6 30.8
27 61.6 30.8 27.4 13.7 44.4
28 169.0 84.5 58.2 29.1 34.4
121 A 138.6 69.3 57.8 28.9 41.7
121 B 129.4 64.7 51.8 25.9 40.0
All of CAT routes serve a minority census block group, while approximately 45 percent of the service
provided has the majority (50 percent or more) of the service within minority census block groups.
Based on the urbanized area characteristics service could be extended to major commercial/ employment
uses based on overall square footage and/or number of employees/patrons, including the following
thresholds.
• Individual businesses of 200 or more employees
• Shopping centers of more than 1,000 square feet of leased retail space
• Medical facilities with more than 100 beds
• Academic institutions with an enrollment of 1,000 full time students
• Government agencies that attract substantial daily patrons
The bus stop spacing standards for the network will be implemented based on population density along
the route and based on roadway speed as listed below.
• An average of 4 bus stops per mile where roadway speeds are 35 miles per hour or lower.
• An average of 2 bus stops per mile where roadway speeds are 45 miles per hour or higher.
Collier Area Transit Title VI Program Update – 2017-2020 Page 37
The roadway speed impacts customer safety when accessing stops and also the safety of vehicles when
the bus is entering and exiting the travel lane to pick up and drop off customers. Stops will also be placed
closest to signalized intersections, as appropriate on higher speed roadways.
Service policies
Transit Amenities for Each Mode
CAT currently provides fixed-route service throughout the urban area, one express route, and paratransit
service. Paratransit service does not provide shelter and stop amenities since it is a door-to-door
reservation based service and stops may be made throughout the ADA and Transportation Disadvantages
(TD) paratransit service area. The bus service stops and shelters are provided throughout the service area
to give the greatest level of access to the majority of system users. CAT currently has 605 bus stops
throughout their service area. Shelter placement is largely based on funding available, accessible land,
and passenger boardings and alightings. CAT provides amenities related to service along each route based
on the following:
• Fixed-route bus stops are provided based on the number of passengers boarding and alighting at
stops; availability of right of way, and provision of ADA access. Stops are placed approximately
every two blocks on lower speed roadways and in more population dense areas and every ¼-mile
along higher speed roadways. Shelters are placed at locations in the same manner as bus stops,
but geared toward stops with higher patronage as identified through the use of automatic
passenger counter (APC) data.
• Express bus stops and shelters are located at the origin, midpoint, and destination of the express
bus route.
Map #2 identifies the current bus stop locations for CAT bus and express bus, along with the locations of
the CAT transfer centers.
Vehicle Assignment for Each Mode
Vehicles are randomly assigned on a daily basis. The only caveat to random vehicle assignment is a
determination based on vehicle size to ensure that the vehicles can handle the passenger capacity and
navigate the operating environment. Within the size category vehicles still receive random assignment.
Collier Area Transit Title VI Program Update – 2017-2020 Page 38
Map # 2: Bus Stop Amenities Locations for Low Income and Minority Population Areas
Collier Area Transit Title VI Program Update – 2017-2020 Page 39
Other Areas of Title VI Considerations
Transit Security
CAT makes every effort to ensure that its vehicles and facilities are safe for the general public and staff.
As a department of Collier County, CAT works with the Collier County’s Security Personnel on campaigns
and efforts that increase the safety and security of the transit system. Other transit security efforts
completed by CAT include regular training sessions with the Collier County Emergency Management Staff
in coordination with local Fire and Law Enforcement Departments on Tabletop sessions, and the
installation of cameras on buses. CAT also maintains a preventative maintenance schedule in accordance
with FTA guidelines to ensure the safe performance of vehicles.
Assessment of Compliance
Monitoring
As stated earlier in this Plan, CAT conducts several efforts to monitor the quality of the service it provides.
Regular monitoring efforts including service review and amenities placement, are conducted by CAT.
Quarterly monitoring efforts to review service for Title VI compliance include, but are not limited to,
various planning studies such as the TDP and COA. As part of the monitoring activities, CAT also reviews
travel patterns and journey to work characteristics of the County population. CAT utilizes staff input and
public feedback to monitor performance as well as conduct a review of statistical data reported to the
National Transit Database. As part of its monitoring, CAT also reviews the performance of peer agencies
to ensure that it is on par with the performance of similarly-sized or adjacent area transit systems. The
peer review is included as Appendix E.
As part of CAT’s monitoring process, the following procedures and guidelines are carried out to monitor
compliance with Title VI. Periodic compliance assessments are undertaken to determine whether transit
service provided by CAT to minority communities and minority users is consistent with the objectives of
this Plan. The assessments will identify possible areas of noncompliance and implement corrective actions
to include the following:
• Establish procedures for developing and maintaining standards for compliance with Title VI.
• Establish internal guidelines for making determinations of compliance with Title VI as part of the
local decision-making processes and continue project management and contract administration
responsibilities.
• Establish internal guidelines for making determinations.
• Evaluate system-wide service changes and proposed improvements at the planning and
programming stages to determine whether the overall benefits and costs of such changes or
improvements are distributed equitably and are not discriminatory.
• Conduct compliance assessments of transit services and benefits to assure compliance with the
spirit and intent of Title VI.
• Take action on findings and recommendations made by review officials to remedy such findings.
Information Dissemination
Collier Area Transit Title VI Program Update – 2017-2020 Page 40
CAT will continue to provide information to minority communities and the general public using its website,
public notices, meetings, workshops, hearings, presentations, and posting information on vehicles.
Additional public information dissemination to minority and low-income populations is covered in the LEP
section of this Plan. CAT staff will also continue to participate at various community events throughout
Collier County to disseminate information.
Customer Service Surveys
CAT from time to time will conduct customer surveys to assess its performance and gather information
on market demands. Customer survey information can be a useful tool in assessing performance and
guiding future direction.
Incorporating Corrective Action
Upon identification of the need for corrective action by the FTA, CAT will commence corrective actions to
remedy identified deficiencies and incorporate the corrective actions into the Transportation
Improvement Plan to assure compliance with Title VI.
Procedures
CAT will maintain procedures identified in this Plan to assure continued compliance with Title VI. These
procedures will allow for comparing the level and quality of transit services against overall system
averages. These procedures will document both the Level of Service Methodology and the Quality of
Service Methodology used.
Public Information
In compliance with the requirement of the U.S. Department of Justice, the Department of Transportation,
and the FTA, the following information will be disseminated and made available to the public upon
request.
1. This plan and its requirements will be made available to the public upon request and will be
available for review from the CAT website or in the CAT offices during regular business hours.
2. CAT will maintain records and submit compliance reports and assessments as required and
make available such information to the general public upon request.
Collier Area Transit Title VI Program Update – 2017-2020 Page 41
Map # 3: Minority Census Tract and CAT Fixed Route and ADA (3/4 Mile) Service Area
Collier Area Transit Title VI Program Update – 2017-2020 Page 42
Map # 4: Low Income Census Tract and CAT Fixed Route and ADA (3/4 Mile) Service Area
Collier Area Transit Title VI Program Update – 2017-2020 Page 43
Appendix A
Title VI Complaint Form
Section I:
Name:
Address:
Telephone (Home/Cell): Telephone (Work):
Email Address:
Large Print Audio Tape
TDD Other
Section II:
Are you filing this complaint on your own behalf? Yes* No
If you answered “yes” to this question, go to Section III.
If not, please supply the name and relationship of the
person for whom you are complaining:
Name:
Relationship:
Please explain why you have filed for a third party:
Please confirm that you have obtained the permission to file this complaint
on behalf of the aggrieved party. Yes No
Section III:
I believe the discrimination I experienced was based on (check all that apply):
Race Color National Origin
Date of Alleged Discrimination (Month, Day, Year):
Explain as clearly as possible what happened and why you believe you were discriminated against.
Describe all persons who were involved. Include the name and contact information of the person(s)
who discriminated against you (if known) as well as names and contact information of any witnesses.
If more space is needed, please use the back of this form.
Section IV:
Have you previously filed a Title VI complaint with this agency? Yes No
Section V:
Have you filed this complaint with any other Federal, State, or local agency, or with any Federal or
State court?
Yes No
If yes, check all that apply:
Federal Agency: ________________________ State Agency: _______________________
Federal Court: _________________________ State Court: ________________________
Local Agency: __________________________ Equal Opportunity Commission
Collier Area Transit Title VI Program Update – 2017-2020 Page 44
Section VI:
Name of Agency complaint is against:
Contact person:
Title: Telephone:
Email: Other:
You may attach any written materials or other information that you think is relevant to your
complaint.
Signature and date required below:
__________________________________________________ __________________________
Signature Date
Please submit this form in person at the address below, or mail this form to:
Collier Area Transit Title VI Program Update – 2017-2020 Page 45
Appendix B
Certifications and Assurances
Collier Area Transit Title VI Program Update – 2017-2020 Page 46
Appendix C
Sub-recipient Monitoring Form
Sub-recipient Monitoring Form
Agency Name: _____________________________________________
Date: _____________________________________________________
Funding: (Place an “✓” next to the appropriate grant source and type of funding.)
Capital _____________ Operating_____________ Both_____________
1. Verify Sub-recipient has registered with the SAM (System for Award Management) to determine
whether sub-recipients were registered before the award?
a. Registered ______________
b. Not Registered___________ date by which registration will be completed _______________. Access
site at https://www.sam.gov/portal/public/SAM/
2. Is Sub-recipient aware of the following:
a. CFDA title and number Yes_______ No_______
b. Award name and number Yes_______ No_______
c. The name of the Federal awarding agency Yes_______ No_______
d. Requirements imposed by laws, regulations Yes_______ No_______
e. Provisions of grant agreements Yes_______ No_______
3. Can Sub-recipient show proof of matching funds? Yes_______ No_______
4. Does Sub-recipient have documentation that shows how the grant award was utilized?
a. Copies of expenses Yes_______ No_______
b. Copies of payment (may need to show electronic transfers to document payment from CAT)
Yes_______ No_______
c. If not available date that documentation can be produced_____________
5. Does sub-recipient have a completed audit? Yes_______ No_______
a. Are there audit findings? Yes_______ No_______
Collier Area Transit Title VI Program Update – 2017-2020 Page 47
b. If yes, have findings been addressed? Yes_______ No_______
6. If Sub-recipient has a vehicle, verify the following:
a. Sub-recipient has manifest or system to separately track grant related trips?
Yes_________ No________
b. Sub-recipient has preventative maintenance policy? Yes_______ No_______
c. Sub-recipient has valid vehicle insurance? Yes_______ No_______
d. Sub-recipient has accident reporting policy? Yes_______ No_______
7. How does Sub-recipient notify the public or customers about the vehicle, program, or resource?
_________________________________________________________
8. Is a follow-up visit needed to verify compliance with above required items?
Yes_________ No___________
Agency Signature: ___________________________________ Print Name: ______________________
Signature of Monitor: ________________________________ Print Name: ______________________
Collier Area Transit Title VI Program Update – 2017-2020 Page 48
Appendix D
Collier Area Transit
Route Fare or Service Change Policy
In accordance with the Federal Transit Administration (FTA) Circular 4702.1A Title VI of the Civil Rights
Act of 1964, Transit providers within service areas containing more than 200,000 residents to evaluate
service and fare changes and their corresponding impacts to ensure transit service is planned operated
and distributed in an equitable manner without regard to race, color or national origin. The required
policies fall in the following three categories:
• Major Service Change Policy
• Disparate Impact Policy
• Disproportionate Burden Policy
Major Service Change Policy
The FTA requires that funding recipients prepare and submit service and fare equity analyses for public
comment in consideration of proposed major service or fare changes. The purpose of this policy is to
establish thresholds that define a “major service change”, and the definition of an adverse impact created
by a “major service change”.
As contained within this policy, a major service change is defined as meeting one of the following criteria:
1. Proposed service expansions and reductions including all routing and timetable changes
remaining in effect after 12 months that exceed 25 percent of the current configurations.
2. Total elimination of service on a specific route.
3. All proposed fare changes, excluding ride free promotional events and temporary fare reductions,
that in effect after 6 months.
If a proposed major service change falls within one of the three categories above, CAT will conduct a Title
VI service and/or fare equity analysis for review and consideration by the Board of County Commissioners
and the public prior to implementing changes.
An adverse effect is defined as a major geographical or time-based reduction in service which may include,
but is not limited to, span of service changes, frequency changes, route segment elimination, re-routing,
or route elimination. CAT shall consider the degree of adverse effects in the form of an equity analysis
when planning major service changes.
The following types of service changes are exempt:
• Minor route alignment, frequency, span, or time point adjustments;
Collier Area Transit Title VI Program Update – 2017-2020 Page 49
• Routing or bus stop changes due to temporary road detours caused by construction,
maintenance, closures, emergencies, labor disruptions or strikes, fuel shortages, or safety
concerns;
• Any temporary service addition, change, or discontinuation of a route with less than twelve
months of operation;
• Changes on special service routes serving sporting events, special events, or service contracted
through other cities or agencies;
• Any service change that does not meet the definition of a major service change described above.
Disparate Impact Policy
The purpose of this policy is to establish a threshold which identifies when adverse effects of a major
service or fare change are borne disproportionately by minority populations. For the purpose of this
policy, a minority population is defined as any readily identifiable group of minority persons who live in
geographical proximity, and if circumstances warrant, geographically dispersed/transient populations
(such as migrant workers or Native Americans) who will be similarly affected by a proposed program,
policy, or activity.
A “disparate impact” is defined as occurring when an adverse effect of a major service or fare change on
minority populations is at least 20 percent greater than the adverse effect on the average minority
population of CAT’s service area. In order to identify a potential impact, CAT will follow the process
illustrated within the flow chart below.
Should a proposed major service change result in a disparate impact, CAT will consider modifying the
proposed change to avoid, minimize, or mitigate the disparate impact of the change. The modified
proposed change due to potential disparate impacts will then be reanalyzed in order to determine
whether the modifications actually removed the potential disparate impacts of the changes.
If the CAT chooses not to alter the proposed changes, they may implement the service or fare change if
there is substantial legitimate justification for the change and it can be shown that there are no
alternatives that would have less impact on the minority population and would still accomplish program
goals.
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Title VI Service and Fare Equity Analysis Process
to Identify Potential Disparate Impacts
Potential Disparate
Impacts?
No Yes
Analysis Complete
Take Action to avoid,
minimize, mitigate.
(Revise Proposal)
Reanalyze changes for
potential Disparate
Impact
Does the agency have a substantial legitimate
justification for the action or policy? Has the agency
analyzed alternatives and determined that the
selected action or policy is the least discriminatory
alternative?
Analysis Complete
No to one or both
questions.
Analysis Complete
No Yes
Potential Disparate
Impacts?
Consider revising
proposal due to
possible Title VI
violation.
Yes
Collier Area Transit Title VI Program Update – 2017-2020 Page 51
Disproportionate Burden Policy
The purpose of this policy is to establish a threshold which identifies when adverse effects of a major
service or fare change are borne disproportionately by low-income populations. For purposes of this
policy, low-income population is defined as any readily identifiable group or households who are at or
below 150 percent of the U.S. Department of Health and Human Services Poverty Guidelines listed below.
Source: Department of Health and Human Services, Office of the Secretary, Annual Update of the
HHS Poverty Guidelines
A “disproportionate burden” is defined as occurring when the low-income population adversely affected
by a major service or fare change is 20 percent more than the average low-income population of CAT’s
service area.
Similar to the approach in identifying a potential disparate impact, should a proposed major service or
fare change result in a disproportionate burden, CAT will consider modifying the proposed change to
avoid, minimize, or mitigate the disproportionate burden of the change. The modified proposed change
due to a potential disproportionate burden will then be reanalyzed in order to determine whether the
modifications actually removed the potential disproportionate burden of the changes.
If the CAT chooses not to alter the proposed changes, they may implement the service or fare change if
there is substantial legitimate justification for the change and it can be shown that there are no
alternatives that would have less impact on the low-income population and would still accomplish
program goals.
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Appendix E
Transit Development Plan (TDP) Capacity Analysis
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Fixed-Route Capacity Analysis Summary
Based on the estimated capacity analysis, CAT was using approximately 18 percent of its possible capacity
in 2016. This shows that the existing bus service has substantial capacity remaining. Routes with the least
amount of excess capacity include Routes 12, 11, 14, 15, and 13. Routes with the largest amount of excess
capacity include Routes 26, 27, 20, 28, 21, and 121. Excess capacities for these routes are 93 percent and
91 percent. It should be noted that the NTD reported average trip length is used to determine excess
capacity and Route 121,19, and 28 operate as routes from Immokalee to Marco Island and Naples;
therefore, these routes travel a greater distance than 7.4 miles per trip. When calculating excess capacity
using a greater average trip length, the excess capacity would be much less on Routes 19, 28, and 121.
Excess capacity is not necessarily a weakness in the system. The ridership-to-capacity ratio should be
monitored over time as part of future major updates to the TDP. In addition, route-by-route average trip
length estimates are needed in order to provide a more accurate reflection of unused capacity along fixed-
routes.
Demand Response Service Capacity Analysis Summary
Based on the estimated capacity analysis, CAT is using approximately 23 percent of the possible
capacity. This shows that demand response service has substantial capacity remaining. Excess capacity is
not necessarily a weakness in the system, given the nature of the requested trips. Expecting full
paratransit vans is unrealistic since the service operates on the basis of advanced trip reservations, and
multiloading is often difficult to accommodate given the often diverse nature of origins and destinations
for each patron.
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Appendix F
Transit Development Plan (TDP) Peer Review
Peer Review Analysis
A peer review analysis was conducted for CAT to compare its performance at a given point in time with
other transit systems having similar characteristics. The review was conducted using validated NTD data
available from the Florida Transit Information System (FTIS) for a set of peer systems selected for the CAT
fixed-route transit service. Performance indicators and effectiveness and efficiency measures are
provided throughout this section in tabular and graphical formats to illustrate the performance of CAT
relative to the peer group. For each selected indicator and measure, the tables provide CAT’s value, the
minimum value among the peer group, the maximum value among the peer group, the mean of the peer
group, and the percent that CAT’s values are away from the mean.
Peer System Selection Methodology
The peer selection was conducted using the most recent 2012 NTD data available from the FTIS database.
The peers were identified through two assessments of variables and input from CAT staff. The first peer
selection process used the Transit Cooperative Research Program (TCRP) methodology an objective
assessment of the following variables.
• Population density
• Total vehicle miles operated
• Total operating budget
• Whether the agency is located in a state capital
• Percent of college students in the service area
• Population growth rate (2000-2011)
• Percent of population with income below the poverty level
• Percent demand response service (number of vehicles operated in maximum service)
• Percent purchased service
The second peer selection process used to identify the potential peer group first selected transit systems
within the southeastern portion of the United States. The systems meeting this criterion then were
analyzed based on the remaining criteria.
• Geography (southeastern U.S.)
• Service area population
• Service area population density
• Passenger trips
• Operating expense
• Revenue Hours
• Revenue miles
• Average speed
• Vehicles operated in maximum service
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A potential peer received 1 point for each measure when its value was within ±10 percent of CAT’s
performance value. In addition, 0.5 points were given for each measure that fell within ±20 percent of
CAT’s value. Table 17 presents the final listing of transit systems that were selected for the peer review
analysis using a combination of the two methodologies previously described and discussions with CAT
staff. After selecting the peer systems, the peer review analysis was conducted using 2012 NTD data, the
most recent validated NTD data available for all of the peer systems. The peer review is summarized in
the remainder of this section.
Performance Indicators
Selected performance indicators for the peer review are presented in this section. Categories of
performance indicators include service area population, population density, ridership, revenue and
vehicle miles, revenues hours, operating expense, fuel consumption, and the number of vehicles operated
in maximum service. Table 18 and Figures 35 through 42 present the performance indicators for CAT’s
peer review analysis.
Collier Area Transit Title VI Program Update – 2017-2020 Page 57
The following is a summary of the peer review analysis performance indicators, based on the information
previously presented. Service area population for Collier County is 20 percent more than the peer group
mean; the service area population density is 83 percent less than the peer group mean. Based on the size
of Collier County and the existing development patterns, the service area population density will continue
to be a challenge when compared to other transit systems.
The passenger trips for CAT are nearly 10 percent below the peer group mean of 1,340,041. CAT provided
1,207,866 passenger trips in 2012. Providing fewer passenger trips than the peer systems is considered a
challenge; however, with CAT’s population density being much lower than the peer group systems, CAT’s
passenger trips may be considered a strength, with CAT’s performance measuring only 10 percent below
the peer group average. The revenue miles for CAT are slightly below the peer group mean by nearly 2
percent. This measure is considered to be neutral based on the percentage and indicating that CAT is
providing comparable service in comparison to the peer group systems. The revenue hours of service for
CAT are 18 percent below the peer group mean. While the revenue miles are comparable to the peer
groups, the hours of service for CAT are below the
average. Operating expense for CAT is 9 percent below the peer group mean. In comparison to the peer
group systems, CAT is providing equivalent revenue miles of service, but operating with lower operating
expenses. This measure would be considered a strength for the CAT system in comparison to its peers.
The number of vehicles operated in maximum service for Collier County is 28 percent below the peer
group mean. CAT is operating fewer vehicles than the peer groups; however, the systems revenue miles
of service are comparable and the passenger trips are only 10 percent below the peer group. This measure
Collier Area Transit Title VI Program Update – 2017-2020 Page 58
may indicate that the CAT system is operating efficiently with the resources available; however, CAT may
be presented with a challenge to increase the number of vehicles and revenue hours of service in an effort
to provide levels of service equivalent to its peers. The fuel consumption for CAT is 17 percent below the
peer group mean. This measure is consistent with CAT operating fewer vehicles in maximum service.
Collier Area Transit Title VI Program Update – 2017-2020 Page 59
Effectiveness Measures
Categories of effectiveness measures include service supply, measured by vehicle miles per capita; service
consumption, measured by passenger trips per revenue mile; and quality of service, measured by
weekday span of service. Table 19 and Figures 43 through 46 present the effectiveness measures for CAT’s
peer review analysis. The following is a summary of the effectiveness measures for the peer review
analysis.
Passenger trips per revenue mile for CAT are nearly 9 percent below the peer group mean of 1.1 passenger
trips per revenue mile. This measure indicates that CAT is providing fewer passenger trips than its peers
in comparison to the amount of transit service provided. This measure is consistent with the passenger
trips measure presented in the previous section.
Collier Area Transit Title VI Program Update – 2017-2020 Page 60
CAT’s passenger trips per revenue hour in 2012 were 17.9, nearly 10 percent above the peer group mean.
This measure is a strength for CAT in comparison to its peers. While CAT provides less revenue hours than
its peers, the system is providing more passenger trips during its hours of service.
Passenger trips per capita for CAT were 3.7 in 2012, which is nearly 58 percent below the peer group
mean. This measure is a challenge for CAT, indicating that fewer persons in the service area are using the
system in comparison to other peer group areas. The size of the county, population density, and
development patterns may all be contributors to CAT’s performance along with the existing hours of
service and/or frequencies.
Weekday span for CAT is nearly 8 percent above the peer group mean of 15 hours. While CAT provides
fewer revenue hours than the peer groups, its weekday span of service is above the peer group average
by nearly 8 percent.
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Efficiency Measures
Categories for efficiency measures include cost efficiency and operating ratios. Table 20 and Figures 47
through 53 present the efficiency measures for CAT’s peer review analysis. The following is a summary of
efficiency measures for peer review. Operating expense per capita for CAT is 57 percent below the peer
group mean. This measure is considered a strength for CAT, with a significantly lower number of passenger
trips per capita than the peer groups, CAT’s operating expense in comparison to the service area
population may indicate that the CAT service is efficiently providing trips to those persons in the service
area that do use the transit system. Operating expense per passenger trip for CAT is nearly 1 percent
below the peer group mean. This measure is considered neutral, with the operating expense per
passenger trip consistent with the peer group mean. Operating expense per revenue mile is 8 percent
below the mean while operating expense per revenue hour is 10 percent above the mean. In comparison
to the peers, CAT is providing equivalent revenue miles at a lower operating cost; however, CAT provides
fewer revenue hours than the peer system resulting in an operating expense per revenue hours that is
above the peer group mean. Farebox recovery for CAT is 20 percent below the peer group mean.
While farebox recovery is showing that CAT is 20 percent below the peer group average when reviewing
the amount of passenger fares collected in comparison to the system’s operating expense, one of the peer
group systems collects contract revenue for the provision of transit service and the additional revenue
increases its farebox recovery ratio. If the system were removed from the analysis, CAT’s farebox recovery
ratio would measure 4 percent above the peer group mean. This measure indicates the benefit of
partnership for the provision of transit service based on the farebox recovery that the peer system was
able to achieve through its contract revenue.
The average fare for CAT is nearly 19 percent below the peer group mean. This measure is also the result
of contract revenue received by one of the peer group systems through partnerships for transit resulting
in higher fare collection. While the average fare measure appears to be a challenge for the CAT system, if
the peer with the additional revenue was removed from the analysis, the distance of CAT’s average fare
from the peer group would be neutral.
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Summary Results of Peer Review Analysis
Table 21 provides a summary of the peer review analysis for the CAT’s transit system. The summary
includes the percent that CAT is away from the peer group mean for each performance measure.
Table 21: CAT’s Peer Review Analysis Summary (2012)
Performance Indicators/Measures Percent from Mean
Indicators
Service Area Population 20%
Service Area Population Density -83.3%
Passenger Trips -9.9%
Revenue Miles -1.5%
Revenue Hours -18.0%
Vehicle Miles -1.4%
Vehicles Operated in Maximum Service -28.4%
Total Operating Expense -8.8%
Service Compensation
Passenger Trip per Revenue Mile -8.6%
Passenger Trip per Revenue Hour 9.6%
Passenger Trip per Capita -57.9%
Quality of Service
Weekday Spann of Service (hours) 7.5%
Cost Efficiency
Operating Expense per Capita -57.4%
Operating Expense per Passenger Trip -0.8%
Operating Expense per Revenue Mile -8.3%
Operating Expense per Revenue Hour 10.2%
Operating Ratio
Farebox Recovery Ratio -20.0%
Vehicle Utilization
Revenue Miles per Vehicle Mile 0.4
Fare
Average Fare -18.9%
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Appendix G
List of Community Agencies
Leadership Council, LCA
Mayflower Congregational Church,
2900 County Barn Road,
Naples, Florida
www.collierseniorresources.org
Healthy Communities Program Consultant
Florida Department of Health in Collier County
Deborah Chesna
Phone: (239) 252-2594
Fax: (239) 774-5653
www.healthycollier.org
Jewish Family and Community Services (JFCS)
Dr. Jaclynn Faffer, President/CEO
5025 Castello Drive, Suite 101
Naples FL 34103
Phone: 239-325-4444
Fax: 239-330-7947
www.jfcsswfl.org
Catholic Charities, Diocese of Venice, Inc.
P.O. Box 2116
Venice, Florida 34284
www.catholiccharitiesdov.org
Refugee Coalition
Department of Children and Families
Hiram A. Ruiz, Director, Refugee Services
401 NW 2nd Ave., Suite N-812
Miami, Fl 33128
Office: (786) 257-5189
Cell: (305) 763-9040
hiram_ruiz@dcf.state.fl.us
Collier 211
Phone: 211 (IN FL) or (239)-263-4211
www.collier211.org
Lighthouse of Collier, Inc.
2685 Horseshoe Drive South, Suite 211
Naples, FL 34104
Phone: 239-430-3934
Fax: 239-430-9213
www.lighthouseofcollier.org
Neighborhood Health Clinic
121 Goodlette Road North
Naples, FL 34102
Phone: 239-261-6600
Fax: 239-261-6582
Email: info@neighborhoodhealthclinic.org
www.neighborhoodhealthclinic.org
Senior Friendship Center Health Clinic
2171 Pine Ridge Rd Suite F
Naples, FL 34109
Phone: 239.566.7425
Fax 239.593.3430
www.friendshipcenters.org/Locations/Collier.aspx
Physician Led Access Network (PLAN) of Collier
County
2500 Tamiami Trail North, Suite 212
Naples FL 34103
Phone: (239) 776-3016
FAX: (239) 435-1297
E-mail: info@plancc.org
www.plancc.org
United Way of Collier County
9015 Strada Stell Ct. #204
Naples, FL 34109
Phone: (239) 261-7112
Fax: (239) 261-3955
www.unitedwayofcolliercounty.org
Harry Chapin Food Bank
2221 Corporation Blvd
Naples, FL 34109
Phone: (239) 334-7007
fighthunger@harrychapinfoodbank.org
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United Cerebral Palsy (UCP) of Southwest FL
(Sunrise Community)
4277 Exchange Ave
Naples, FL 34104
Phone: (239) 643-5338 ext 101
FAX: (239) 643-4937
E-Mail: Naples@sunrisegroup.org
Care Club of Collier, Inc.
1800 Santa Barbara Blvd
Naples, FL 34116
Phone: (239) 353-1994
FAX: (239) 455-8507
E-Mail: careclub1@aol.com
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Appendix H
Transit Manager Resolution
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