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10/06/2016 Agenda _66,4 Heritage Bay Community Development District 1 Board of Supervisors Edwin Hubbard,Chairman Ronald A.Grant,Vice Chairman Gregory Urbancic,District Counsel John May,Assistant Treasurer Jeffrey Satfield,District Engineer Dennis Gagne,Assistant Secretary Richard Brodeur,Assistant Secretary Regular Meeting Agenda October 6,2016—9:00 a.m. 1. Roll Call 2. Public Comments on Agenda Items 3. Approval of the Minutes of the August 4,2016 Regular Meeting 4. Severn Trent Management Services Update 5. Old Business A. Umbrella Association Discussion Update B. Go Daddy Email Migration Update C. Lakes and Pond Monitoring Program Update i. Bathymetric Analysis Update ii. Discussion Regarding Future Water Testing 6. New Business A. Lakes Review and Recommended Repairs—Preliminary Recommended Items to Pursue Spring 2017 7. Manager's Report A. Approval of Financials, Check Register and Invoices B. Engagement Letter with Grau&Associates FY 2016 Audit C. Field Manager's Report D. Discussion of HomeServe Program E. Follow up 8. Attorney's Report 9. Engineer's Report 10. Supervisors' Requests and Audience Comments 11. Adjournment The next meeting is scheduled for December 1,2016 at 9:00 a.m. AGREEMENT FOR PROFESSIONAL SERVICES BETWEEN @pTh CPH,INC. AND HERITAGE BAY CDD,LLC FOR HERITAGE BAY CDD WATER QUALITY MONITORING COLLIER COUNTY,FLORIDA AUGUST 11,2016 CPH, Inc., Environmental Services (CPH) has prepared a proposal of services and fees to provide certain environmental consultant services for the above referenced project. CPH, Inc. hereinafter known as CPH or CONSULTANT proposes to furnish Heritage Bay CCD, LLC, hereinafter known as the Client, the professional services described below for the fees stipulated herein. PROJECT DESCRIPTION CPH, Inc. has been requested to perform monitoring to collect limited water quality data within approximately 29 lakeslstormwater management ponds with the community development district boundary.The first monitoring event shall occur in January 2017 and the second monitoring event shall occur in July 2017. A report of results shall be prepared for both events and provided to the Client.As directed by the Client select lakes shall be monitored for Total Nitrogen,Total Phosphorus and chlorophyll a. SCOPE OF SERVICES 1.0 BASIC SERVICES CPH shall provide,or obtain from others,all labor,material and equipment to perform the following services: 1.1 Water Sampling A CPH shall sample salinity, conductivity, temperature, dissolved oxygen, pH for two (2) events within approximately 29 lakes within the development boundaries.Water sampling shall be located within the deep part of the lake within the photic zone and multiple samples shall be taken over the depth profile as appropriate. > The first sampling event shall occur in January 2017 and second sampling event shall occur in July 2017. > During water sampling, CPH scientists shall photograph lakes, document the aquatic vegetation observed and additional observation affecting water quality shall also be recorded and photographed. A CPH shall report any issues observed during the sampling events to the Client via email. ➢ CPH shall report the monitoring event results to the Client within two(2)weeks of the final sampling day.A location map of the sampling areas shall also be provided. The first report shall be prepared and submitted to the Client in February 2017 and the second report shall be prepared and submitted to the Client in August 2017. 1.2 Additional Sampling ➢ CPH shall sample for chlorophyll a,Total Nitrogen and Total Phosphorus on a per lake basis,as directed by the Client. A The Client shall notify CPH of the lakes to be sampled and the parameters to be sampled (chlorophyll a, Total Nitrogen and Total Phosphorus)for the January 2017 event by December 15,2016. 1 Heritage Bay CDD-Water Quality Sampling August 11,2016 Page 2 of 4 ➢ The Client shall notify CPH of the lakes to be sampled and the parameters to be sampled (chlorophyll a, Total Nitrogen and Total Phosphorus)for the July 2017 event by June 15,2017. ➢ CPH shall coordinate with the analytical laboratory to obtain sampling materials for collection of chlorophyll a, TN and TP as needed. Once samples area collected CPH shall deliver samples to the laboratory for analysis. ➢ CPH shall sample for chlorophyll a, TN and TP as instructed by the Client for two (2) events within approximately 29 lakes within the development boundaries. CPH will only sample for chlorophyll a,TN and TP in lakes identified by the Client.Water sampling shall be located within the deep part of the lake within the photic zone and multiple samples shall be taken over the depth profile as appropriate. ➢ The results of the chlorophyll a,TN and TP shall be reported within the deliverable associated with Task 1.1 ➢ Additional sampling will require additional field time from the scientist collecting the sampling. ➢ FDEP Standard Operating Procedures (SOP) shall be followed with all sample collection, handling and laboratory analysis. 1.3 Additional Services Provide other professional and technical services not specifically identified in Section 1.1 above. 2.0 COST AND COMPENSATION 2.1 Basic Services Services under Basic Services,Task 1.1 (January 2017 Event)above shall be provided as a Fixed Fee of$5,642 for one sampling event to monitor approximately 29 water bodies including report preparation. This cost shall not be exceeded without Client authorization. Invoices for Basic Services will be submitted monthly based on percent complete. Services under Basic Services,Task 1.1 (July 2017 Event)above shall be provided as a Fixed Fee of$5,642 for one sampling event to monitor approximately 29 water bodies including report preparation. This cost shall not be exceeded without Client authorization. Invoices for Basic Services will be submitted monthly based on percent complete. Services under Basic Services, Task 1.2 above shall be provided on as a Fixed Fee of$1,500 for additional field sample collection,handling and transport for the January 2017 Event.This cost shall not be exceeded without Client authorization.Invoices for Basic Services will be submitted monthly based on percent complete. Services under Basic Services, Task 1.2 above shall be provided on as a Fixed Fee of$1,500 for additional field sample collection, handling and transport for the July 2017 Event. This cost shall not be exceeded without Client authorization.Invoices for Basic Services will be submitted monthly based on percent complete. Services under Basic Services,Task 1.2 above shall be provided on a per sample basis for chlorophyll a,TN and TP. The per sample cost is as follows: 1)Total Nitrogen -$48.00, 2)Total Phosphorus-$20.00 and 3) chlorophyll a- $57.00.The Client shall be invoiced the cost per sample. 2.2 Additional Services Invoices for Additional Services will be provided on an hourly plus expense reimbursement basis. Invoices for Additional Services will be submitted monthly. ' I Heritage Bay CDD-Water Quality Sampling August 11,2016 Page 3 of 4 3.0 RESPONSIBILITIES OF OTHERS > The Client shall guarantee access to and make provisions for CPH to enter public or private lands as required by CPH to perform their work under this Agreement. > It is understood that CPH, Inc.will perform services under the sole direction of the Client or his designated representative. In the performance of these services, CPH will coordinate its efforts with those of other project team members and consultants as required. The Client shall provide CPH with all project related information available including the existing land plan, property legal description, title work, boundary and topographic surveys, geotechnical investigation reports, etc. CPH will rely upon the accuracy and completeness of all Client furnished information in connection with the performance of services under this agreement. 4.0 SERVICES NOT INCLUDED The following services are not anticipated and,therefore,not included in this Agreement at this time: > Environmental studies and coordination of environmental issues with the regulatory agencies. > Wetlands Permitting > Gopher Tortoise Permitting and Relocation > Sand Skink Consultation and Studies > Specific Wildlife Assessments and Permitting > Review of an alternative product in lieu of the product called for on the plans and specifications > Services resulting from changes made by client following the completion of specific project tasks that require re-work by CPH • Special meetings with agencies, other consultants or Client not normally required to perform the work described in the Scope of Services, except those meetings specifically identified in the above Scope of Work > Phase II and remediation > Any other issues not specifically described in this proposal Should work be required in any of these areas, or areas not previously described, CPH will prepare a proposal or amendment, at the CLIENT's request, that contains the Scope of Services,fee,and schedule required to complete the additional work item. 5.0 AUTHORIZATION Should the agreement be acceptable, please sign,retain a copy for your records,and return a copy to CPH as our notice to proceed. We look forward to working with you on this endeavor. Should you have any questions, please call me at(407)399-0840. Heritage Bay CDD-Water Quality Sampling August 11,2016 Page 4 of 4 CPH,INC AUTHORIZATION 1 By: Z Amy E. Daly,L-ED AP Title: Vice President/Director of Environmental Services Date: August 11,2016 CLIENT AUTHORIZATION HERITAGE BAY CDD, LLC agrees with the Scope of Services, Compensation, and Standard Provisions Exhibit A (attached hereto and acknowledged as being received). Together they constitute the entire Agreement between CPH,INC.and HERITAGE BAY CDD,LLC. The fees for Basic Services proposed herein are estimated at$14,284 plus the cost per Water Quality sample of TN, TP and chlorophyll a. it is understood that fees for the subject project, including but not limited to, application fees, impact fees, utility connection fees, review fees, etc., will be paid directly by the CLIENT. Payment for services rendered will be due within forty-five(45)days of invoicing. Should the CLIENT choose to not complete the project at any phase of the project, CPH will be due any fees for services up to the time the CLIENT informs CPH in writing to stop work. Payment for services up to the time of the CLIENT'S notice will be due within thirty(30) days of the final invoice. Invoice payments must be kept current for services to continue. CPH reserves the right to terminate or suspend work when invoices become ninety (90)days past due. In event that the work is suspended or terminated as a result of non-payment, CLIENT agrees that CPH will not be responsible for CLIENT'S failure to meet project deadlines imposed by governments,lenders,or other third parties.Neither is CPH responsible for other adverse consequences as a result of termination or suspension of work for nonpayment of the invoices. This proposal is void if not executed and returned to the CONSULTANT within 60 days of the CONSULTANTS execution of the proposal. By: HERITAGE BAY CDD,LLC Print Name: Title: Date: EXHIBIT A Standard Provisions to Agreement Agreement between Heritage Bay Community Development District, LLC (hereinafter referred to as "OWNER/CLIENT")and CPH, Inc. (hereinafter referred to as "CPH")for professional services which may include engineering, surveying, architecture, landscape architecture, environmental, forestry, planning, transportation/traffic,etc.dated August 11,2016. Standard of Care CPH will endeavor to provide services in a manner consistent with the level of care and skill ordinarily exercised by other professionals under similar circumstances practicing in the same or similar locality. The standard of care shall be exclusively judged at the time services are rendered and not according to later standards. CPH makes no express or implied warranty with regard to its services. Compensation,Out of Pocket and Subcontract Expenses "Compensation" as used in the Agreement includes those costs which are connected with the conditions of employment and pay of the employees and include salaries of those employees directly engaged in the performance of the requested services and employer contributions for social security, workers compensation, unemployment and payroll taxes, medical and insurance benefits, retirement benefits, holiday and sick leave pay and other allowed benefits. "Out of Pocket Expenses"as used in the Agreement include such items as travel and subsistence, printing and reproduction, telephone/communications charges, freight, postage, computer and similar costs. "Subcontract Expenses" as used in this Agreement include subcontracts for special consultants such as licensed land surveyors, soils borings and geotechnical and geohydrological services, laboratory services,environmental scientist services and other professional scientific or technical service organizations. Invoice payments are due upon receipt of the invoice and must be kept current for services to continue. Payment should be mailed to CPH, Inc. at 500 West Fulton Street,Sanford, FL 32771. If the OWNER/CLIENT fails to pay any invoice due within 45 days of the date of the invoice, CPH may, without waiving any other claim or right against OWNER/CLIENT,suspend services under this agreement until CPH has been paid in full all amounts due CPH and/or any of its consultants and subconsultants. OWNER/CLIENT shall pay CPH interest at 12% per annum on all invoices that remain unpaid for more than 45 days. Additional Services "Additional Services"of CPH are services which are not considered normal or customary basic services,except to the extent provided in the basic Agreement, and may include such items as preparation of grant or funding applications and supporting documents; additional services or costs resulting from significant changes in the scope or extent of the project or its design or project delays; providing renderings or models for the OWNER/CLIENT's use; preparing documents for alternate bids; furnishing the services of special consultants; resident project representation or resident inspection; services resulting from the award of additional separate contracts;special field surveys; reproducible Record Drawings or original Drawings; providing "as-built"drawings; additional services during construction; serving as a consultant or witness for the OWNER/CLIENT during any litigation, public hearing, etc.; and services normally furnished by the OWNER/CLIENT; or other services not otherwise specifically provided for in the Agreement. Additional services are not included in the basic payment provisions of the Agreement except to the extent specifically provided herein. Opinions of Cost Since CPH has no control over the cost of labor, materials, equipment or services furnished by others,or over the CONTRACTOR(s)' methods of determining prices, or over competitive bidding or market conditions,our opinions of probable project cost and construction cost are made on the basis of our experience and qualifications and represent our best judgment as an experienced and qualified professional, familiar with the construction industry; Exhibit A Page 1 of 5 CPH,Inc.-FL Rev 6/2013 Owner/Client Initials CPH is an Equal Opportunity/Affirmative Action Employer but CPH cannot and does not guarantee that proposals, bids,or actual project costs or construction costs will not vary from opinions of probable cost prepared by us. Use of Documents All documents including Drawings and Specifications prepared by CPH pursuant to this Agreement belong to CPH and are instruments of our service in respect to the project. They are not intended or represented to be suitable for reuse by the OWNER/CLIENT on another project or any extension of this project,or for use by others on this project, any extension, or any other project. Rights to use of the documents by Owner/Client shall terminate in the event that Owner/Client fails to pay Invoices as outlined herein. Underground Utilities and Structures The locations of all existing utilities shown on the drawings prepared by CPH will be based on surveys of at-grade or above grade physical culture (such as valve boxes, hydrants, utility poles, permanent markers)and surveying to pick up temporary utility locate markings provided by the utility. CPH assumes no responsibility for the accuracy of utilities shown by temporary markings provided by the utility or the locations of utilities based on other non-physical features (such as plans prepared by others including mark-ups of locations provided by the utility). The below grade vertical and horizontal locations of utilities will not be required to be surveyed by CPH, and consequently, CPH assumes no responsibility for the location of below grade utilities. The OWNER/CLIENT agrees to release CPH from any liability to OWNER/CLIENT for the failure to locate any existing utility where its physical location could not have reasonably been known based on the above. Termination The obligation to provide further services under this Agreement, may be terminated by either party upon fifteen (15) days' written notice in the event of substantial failure by the other party to perform in accordance with the terms of the Agreement through no fault of the terminating party. If the Agreement is terminated during prosecution of the services and prior to the completion of services, CPH shall be compensated by the OWNER/CLIENT for all services performed under this Agreement to the date of termination. In addition,CPH will be paid for all reasonable expenses resulting from such termination. Construction Administration Where construction administration is provided as a part of the basic services as outlined in the Agreement, CPH shall not be required to make exhaustive or continuous on-site inspections, but shall make periodic observations as may be outlined in more detail in the basic Agreement. CPH shall not be responsible for the means, methods, techniques, procedures of construction, or schedules selected by the CONTRACTOR or the safety precautions and programs incident to the work of the CONTRACTOR. CPH will periodically visit the site at intervals outlined in the Agreement to become generally familiar with the progress of the work to keep the Owner advised of the work. CPH will observe the work of the CONTRACTOR to endeavor to determine if the work is in general conformance with the project documents. CPH shall not be responsible for the failure of the CONTRACTOR to perform the construction work in accordance with the Documents. CPH shall provide the OWNER/CLIENT with written notice of any uncorrected defects or deficiencies coming to its attention in the course of the periodic visits above-mentioned. During such visits and on the basis of its on-site observations, CPH may recommend to the OWNER that the CONTRACTOR's work be disapproved or rejected as failing to conform to the Documents.CPH shall not have the right or duty to stop the CONTRACTOR's work. Professional Services Provided by Others Surveying, soils, planning, architecture, landscape architecture, legal, accounting, construction inspection and other services may be provided by the OWNER/CLIENT or others on this project and the results furnished to CPH. It is agreed that CPH may rely upon the results of those services by others in performing its work without verification of same. CPH assumes no responsibility for the accuracy or technical adequacy of such professional services provided by others. Exhibit A Page 2 of 5 CPH,Inc.-FL Rev 6/2013 Owner/Client Initials CPH is an Equal Opportunity/Affirmative Action Employer CPH's Approval for Payment Approval of a CONTRACTOR's application for payment is an expression of opinion by CPH and shall at no time be considered as legal obligation on the part of CPH. Neither shall same be considered as an acceptance of any work or materials furnished. CPH's approval for payment is an expression of opinion by CPH that to the best of our knowledge, information and belief, the quality of the work included for payment is in general accordance with the Contract Documents (subject to an evaluation of the work as a functioning improvement upon substantial completion and to the results of any subsequent tests or inspection made). By approving an application for payment, CPH will not be deemed to have represented that we have made any examination of how or for what purpose any CONTRACTOR has used the money paid on any of the CONTRACTOR's work or that title to any of the CONTRACTOR's work, materials or equipment has passed to the OWNER/CLIENT, free and clear of any liens,claims,security interests or encumbrances. Checking of Shop Drawings Checking of shop drawings is only for general conformance with the design concept of the project and general compliance with the information given in the Contract Documents. Any action shown is subject to the requirements of the Plans and Specifications. It is the CONTRACTOR's responsibility and not that of the CPH,for dimensions which shall be confirmed and correlated at the job site; fabrication processes and techniques of construction;coordination of his work with that of all other trades and the satisfactory performance of his work. Pre-existing Contaminants CPH shall not be considered a generator, transporter, or disposer of materials affected by regulated contaminants. Because involvement with OWNER/CLIENT's contaminated substances can expose CPH to severe risks, OWNER/CLIENT shall, to the fullest extent permitted by law, waive any claim against CPH, and indemnify, defend, and hold CPH harmless from any claim or liability for injury or loss allegedly arising from CPH's involvement with OWNER/CLIENT's contaminated substances. OWNER/CLIENT shall also compensate CPH for any time spent or expense incurred by CPH in defense of any such claim. Such compensation shall be based on CPH's prevailing fee schedule and expense reimbursement policy. Site Safety Responsibilities CPH's site responsibilities are limited solely to the activities of CPH and CPH's employees on the site. These responsibilities shall not be inferred by any party to mean that CPH has responsibility for site safety for any reason. Safety in, on, or about the site is the sole and exclusive responsibility of the Contractor alone. The Contractor's methods of work performance, superintendence of the contractor's employees and subcontractors, and sequencing of construction are also the sole and exclusive responsibility of the Contractor alone. OWNER/CLIENT warrants that:1) these responsibilities will be made clear in OWNER/CLIENT's agreement with the Contractor; 2)OWNER/CLIENT's agreement with the Contractor shall require the Contractor, to the extent of Contractor's negligence, to indemnify, defend, and hold OWNER/CLIENT and CPH harmless up to a limit of $1,000,000 from any fine, penalty, claim, or liability for injury or loss arising from OWNER/CLIENT'S or CPH's alleged failure to exercise site safety responsibility;and 3)OWNER/CLIENT's agreement with the Contractor shall require the Contractor to make OWNER/CLIENT and CPH additional insureds under the Contractor's general liability insurance policy, which insurance protection shall be primary protection for OWNER/CLIENT and CPH, and shall hold OWNER/CLIENT and CPH harmless from claims, losses, and defense cost arising from the negligence of contractor or subcontractor on any tier up to a limit of $1,000,000. Given the foregoing, OWNER/CLIENT also shall, to the fullest extent permitted by law, waive any claim against CPH, and indemnify, defend,and hold CPH harmless up to a limit of$1,000,000 from any claim or liability for injury or loss arising from CPH's alleged failure to exercise site safety responsibility. OWNER/CLIENT also shall compensate CPH for any time spent and attorney fees and expenses incurred by CPH in defense of any such claim. Such compensation shall be based upon CPH's prevailing fee schedule and expense reimbursement policy. (The term "any claim" above referenced shall include, but not limited to, any claim for breach of contract, tort, or statute alleging negligence, errors, omissions, strict liability, statutory liability, breach of warranty, negligent misrepresentation, or other acts giving rise to liability.) Exhibit A Page 3 of 5 CPH,Inc.-FL Rev 6/2013 Owner/Client Initials CPH is an Equal Opportunity/Affirmative Action Employer Governing Law,Venue,Jurisdiction This instrument is to be interpreted and construed according to the laws of the State of Florida. It is agreed between the parties to this contract that any litigation, lawsuit or court action of any character arising from this agreement shall be filed and/or defended in Seminole County, Florida. All parties under this contract hereby voluntarily submit to the exclusive jurisdiction of the Florida Courts and the exclusive venue in Seminole County, Florida and do hereby waive any objections to either personal or subject matter jurisdiction of the Florida Courts or to said venue. Attorney Fees and Costs In connection with any dispute arising out of this Contract,each party shall be responsible for their own attorney's fees and costs incurred for services rendered in connection with such dispute, including appellate proceedings and post judgment proceedings. Waiver of Consequential Damages OWNER/CLIENT and CPH mutually agree to waive all claims for consequential damages against each other an each other's respective officers, directors, and employees from any and all claims arising out of the project, including, but not limited to, loss of use, lost profits, and delay damages, against each other, arising from disputes,claims,or other matters relating to this Agreement. Delay In Performance Neither the OWNER/CLIENT nor CPH shall be considered in default of this Agreement for delays in performance caused by circumstances beyond the reasonable control of the nonperforming party. Such circumstances shall include, but are not limited to, abnormal weather conditions, floods, earthquakes, fire, epidemics; war, riots, and other civil disturbances; strikes, lockouts, work slowdowns, and other labor disturbances; sabotage; judicial restraint; and delay in or inability to procure permits, licenses, and authorizations from any local, state or federal agency;for any supplies, materials,accesses,or services required to be provided by either the OWNER/CLIENT or CPH under this Agreement. A reasonable extension of time for delay in performance caused by any such circumstances shall be granted. Should such circumstances occur the non-performing party shall within a reasonable time of being prevented from performing give written notice to the other party describing the circumstances preventing continued performance and efforts being made to resume performance under this Agreement. Project Development,Approvals and Scheduling CPH will, in the course of its work, attempt to generally identify issues that would adversely affect the development of the site for use as proposed by the Owner/Developer. However, CPH cannot control the regulatory process, actions of others, or unforeseen conditions and does not guarantee that the project can be developed for use as proposed, nor does CPH guarantee the timing of or ultimate regulatory approval of the site for development as proposed. The local, state, and federal entities and authorities("Authorities")having jurisdiction over the project may or may not approve the proposed use of the project. Additionally, it is uncertain how long those Authorities will take to consider and to take action on the applications for the proposed use of the project. Said decisions and approvals are subject to the decision making process of those Authorities. Therefore, CPH cannot represent or guarantee that said Authorities will approve, in whole or in part,the requested use of the project or that the decision making process will be timely for the project's use, or that the Authorities will grant variances applicable to the project. Therefore, the OWNER/CLIENT bears the risk of non-approval of the proposed use and the timing thereof. The OWNER/CLIENT needs to consider the ramifications to it if the project is not approved or only approved in part. Exhibit A Page 4 of 5 CPH,Inc:FL Rev 6/2013 Owner/Client Initials CPH is an Equal Opportunity/Affirmative Action Employer Limitation of Liability: Site Check Studies OWNER/CLIENT acknowledges that CPH's Site Check Studies pursuant to this Agreement are general in nature and are performed before design is started or completed. OWNER/CLIENT acknowledges the recommendation of CPH that the OWNER/CLIENT should not close on the subject property unless and until all applicable agency approvals are obtained and the permitting process is completed. If OWNER/CLIENT elects to close on the subject property prior to that time, OWNER/CLIENT accepts all risks and liability arising from closing prior to obtaining all applicable agency approvals and completion of the permitting process and releases CPH and CPH's officers,directors,and employees from all claims thereof. In order to allocate the relative risks and benefits of the project between the parties, the OWNER/CLIENT agrees to limit the liability of CPH and CPH's officers,directors, and employees for any and all claims arising from CPH's or CPH's officers', directors', and employees' professional acts, negligence, errors, omissions, breach of this contract, or indemnity relating to CPH's Site Check Studies under this contract such that the total aggregate liability of CPH and CPH's officers, directors, and employees to the OWNER/CLIENT shall not exceed the fee for the Site Check Study paid by OWNER/CLIENT to CPH under this Agreement or$10,000,whichever is greater. Design And Other Professional Services OWNER/CLIENT acknowledges that CPH's services pursuant to this Agreement are to assist the client and are for the scope of services as outlined in the attached contract. In order to allocate the relative risks and benefits of the proiect between the parties, the OWNER/CLIENT agrees to limit the liability of CPH and CPH's officers, directors, and employees for any and all claims arising from CPH's or CPH's officers', directors', and employees' professional acts, negligence, errors, omissions, breach of this contract, or indemnity, such that the total aggregate liability of CPH and CPH's officers,directors, and employees to the OWNER/CLIENT shall not exceed the fee paid by OWNER/CLIENT to CPH under this Agreement or$50,000,whichever is greater. PURSUANT TO FLORIDA STATUTE 558.0035, DESIGN PROFESSIONALS; CONTRACTUAL LIMITATION ON LIABILITY - AN INDIVIDUAL EMPLOYEE OR AGENT MAY NOT BE HELD INDIVIDUALLY LIABLE FOR NEGLIGENCE Construction Defects on Florida Projects ANY CLAIMS FOR CONSTRUCTION DEFECTS ARE SUBJECT TO THE NOTICE AND CURE PROVISIONS OF CHAPTER 558, FLORIDA STATUTES Exhibit A Page 5 of 5 CPH,Inc.-FL Rev 6/2013 Owner/Client Initials CPH is an Equal Opportunity/Affirmative Action Employer W -J Q zCn 0 I- 0 Z s � Z4{ s` • ` • • /6,.:15.--" -----417 l ///////' _ 1 , \ \•V'(`\\ 1 6 & /////// / X \ c \ \ /'>///// ( / \\\ A\\ \* ilii j\) d \� \\\\\` lllllll / I \1 \ \\ `\ • . 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Will treat the algae on next visit. Lake 6 Noticed grasses and weeds growing on shoreline. Grasses will be treated on next visit and weeds will be hand pulled by ground crew on next visit. Lake 7 Observed Hydrilla and algae. Will treat with 90-day Fluridone treatment and Copper on next visit. Lake 8 Observed Hydrilla growth. Will treat with 90-day treatment of Fluridone on next visit. Also noticed burned Sedge from last visit. Spotted a medium sized gator in lake. Lake 9 Observed pondweed and algae. Will treat with chemical and copper next visit. Lake 10 Observed pondweed and Red Ludwigia submersed. Will treat with chemical on next visit. Lake 11 Lots of unwanted growth in on and in lake 11 including: algae, pondweed, Hydrilla, red ludwigla, grasses and weeds in rock beds. Will spend extra time to correct these issues on next visits. Rock bed weeds and grasses will be sprayed by ground crew. Growth in lake will be treated with chemical. Lake 13 Observed Hydrilla growth and weeds in the littorials. Hydrilla will be treated with 90- day Fluridone treatment and weeds will be sprayed and pulled by ground crew. Spotted two deer near lake. Lake and Wetland Management,Inc.Orlando-Tampa (239)313-6947 Office • (239)313-6950 Fax • westcoast@lakeandwetland.com • www.lakeandwetland.com Lake 14 Have treated this lake for pondweed on recent visits and notice reduced growth of pondweed. Will continue to get best results. Also noticed grasses and vines on edge of lake and in littorals which the ground crew will treat. Lake 15 Observed water lilies and Hydrilla in lake. The water lilies will be pulled out by hand and Hydrilla treated with the Flurindone 90-day treatment. Also noticed weeds and vines in littorals which will be treated and pulled by ground crew. Lake 17 Observed Hydrilla. Will treat with Fluridone 90-day treatment. Lake 18 Observed Hydrilla and water lilies. Will treat with Fluridone 90-day treatment and hand pull water lilies. Lake 19 Observed pondweed and dying pondweed from recent treatment. Dying pondweed is creating algae growth which will be treated with copper on next visit. Lake 20 Observed pondweed and grasses. Will treat with chemical and groundcrew will spray grasses. Spotted medium sized gator in lake. Lake 21 Observed water lilies and grasses. Water lilies will be hand pulled and grasses will be sprayed. Lake 23 Observed Thalia growth. Will be hand cut by ground crew on next visit. Lake 24 Observed algae, small amount of liles, columba and red ludwigia. Will treat with chemical and hand pull lilies. Lake 29 Observed water lilies. Will use boat to get to them to hand pull. Lake 30a and 30b Observed pondweed and grasses. Noticed some Cattail. Will treat lake with chemical and hand pull cattails and continue to treat rocks for any new weed growth. Overall, there are large amounts of Hydrilla that will be targeted In the month of October as well as pondweed. The treatment for these submersed plants will cause an increase in amount of algae on lake within the first week of application which we will take care of on follow up visits. Our ground crew will visit all lakes to take care of water lilies, weeds, vines and grasses. Because of high water levels, there are multiple lakes with grasses growing along lake edges. Next visits are scheduled for the first week of October. Lake and Wetland Management,Inc.Orlando-Tampa (239)313-6947 Office • (239)313-6950 Fax • westcoast@lakeandwetland.com • www.lakeandwetland.com gg N C cv Cu ANI - . N s t ' Cu ,. ' a) r� ,. 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VI 3 VI •3 3 ` % . 3 z • t t 3 $ s m E CA on 1 a -, a ° m W o i 3 � 3 5 W 2. b Cl s N Cl3c 3 m v 0 a 1 -,,tvvv,Mv ,1,1t41 N N r� wy+i ^t 2: CO E ,s,, E II f A-44-Apt ** N Q , d C a e a e r a C \ C I C N G q W — 2E o` c` c $ 2 d -- , .o a a E 3 a e V s m m m m _____.1 i I C C A Y a C C C 0 3 • E W . . 2 43 i g E em 2 3 u z u, ; 1 _`2 'oa. o 3 t jQ Z = Z W W T c a a Z m g i 3 3 3 3 Y x s R 2 w 2 m 3 1 i ' 2 2 3 3 2 2 2 2 2 4' I : Heritage Bay Community Development District Financial Report August 31, 2016 Prepared by SEVERN TRENT SERVICES HERITAGE BAY Community Development District Table of Contents FINANCIAL STATEMENTS Balance Sheet-All Funds Page 1 Statement of Revenues,Expenditures and Changes in Fund Balance General Fund Pages 2-3 Debt Service Fund Page 4 SUPPORTING SCHEDULES Trend Report Pages 5-6 Non-Ad Valorem Special Assessments Page 7 Cash and Investment Report Page 8 Bank Reconciliation Page 9 Check Register and Invoices Pages 10-13 Heritage Bay Community Development District Financial Statements (Unaudited) August 31, 2016 HERITAGE BAY Community Development District Governmental Funds Balance Sheet August 31,2016 SERIES 2014 DEBT GENERAL SERVICE ACCOUNT DESCRIPTION FUND FUND TOTAL ASSETS Cash-Checking Account $ 136,660 $ - $ 136,660 Due From Other Funds - 323 323 Investments: Money Market Account 124,368 - 124,368 Deferred Cost - 12 12 Reserve Fund - 597,000 597,000 Revenue Fund - 507,118 507,118 TOTAL ASSETS $ 261,028 $ 1,104,453 $ 1,365,481 LIABILITIES Accounts Payable $ 4,527 $ - $ 4,527 Accrued Expenses 20,447 5,166 25,613 Due To Other Funds 323 - 323 TOTAL LIABILITIES 25,297 5,166 30,463 FUND BALANCES Restricted for: Debt Service - 1,099,287 1,099,287 Assigned to: Operating Reserves 60,124 - 60,124 Reserves-Erosion Control 14,687 - 14,687 Unassigned: 160,920 - 160,920 TOTAL FUND BALANCES $ 235,731 $ 1,099,287 $ 1,335,018 TOTAL LIABILITIES&FUND BALANCES $ 261,028 $ 1,104,453 $ 1,365,481 Report Date:9/19/2016 Page 1 HERITAGE BAY Community Development District General Fund Statement of Revenues,Expenditures and Changes in Fund Balances For the Period Ending August 31, 2016 ANNUAL ADOPTED YEAR TO DATE YEAR TO DATE VARIANCE($) AUG-16 ACCOUNT DESCRIPTION BUDGET BUDGET ACTUAL FAV(UNFAV) ACTUAL REVENUES Interest-Investments $ 500 $ 458 $ 398 $ (60) $ 42 Special Assmnts-Tax Collector 250,000 250,000 250,000 - - Special Assmnts-Wall Project 62,500 62,500 62,500 - - Special Assmnts-Reserves 31,250 31,250 31,250 - - Special Assmnts-Discounts (13,750) (13,750) (12,759) 991 - Other Miscellaneous Revenues - - 14,765 14,765 - TOTAL REVENUES 330,500 330,458 346,154 15,696 42 EXPENDITURES Administration P/R-Board of Supervisors 8,000 7,000 6,800 200 1,000 FICA Taxes 612 536 520 16 77 ProfServ-Engineering 14,000 12,850 3,244 9,606 • - ProfServ-Legal Services 5,000 4,584 2,828 1,756 - ProfServ-Mgmt Consulting Sery 39,394 36,111 36,111 - 3,283 ProfServ-Property Appraiser 5,156 5,156 - 5,156 - ProfServ-Special Assessment 5,150 5,150 5,150 - - ProfSery-Web Site Maintenance 750 738 448 290 33 Auditing Services 3,600 3,600 3,600 - - Postage and Freight 1,300 1,191 596 595 39 Insurance-General Liability 13,000 13,000 14,348 (1,348) - Printing and Binding 1,000 916 892 24 174 Legal Advertising 1,200 1,200 3,364 (2,164) 883 Misc-Bank Charges 750 682 83 599 - Misc-Assessmnt Collection Cost 6,876 6,876 6,644 232 - Office Supplies 550 504 33 471 - Annual District Filing Fee 175 175 175 - - Total Administration 106,513 100,269 84,836 15,433 5,489 Report Date:9/19/2016 Page 2 HERITAGE BAY Community Development District General Fund Statement of Revenues, Expenditures and Changes in Fund Balances For the Period Ending August 31, 2016 ANNUAL ADOPTED YEAR TO DATE YEAR TO DATE VARIANCE($) AUG-16 ACCOUNT DESCRIPTION BUDGET BUDGET ACTUAL FAV(UNFAV) ACTUAL Field ProfServ-Field Management 12,360 11,330 11,330 - 1,030 R&M-Contingency 2,000 1,834 - 1,834 - Wall Improvements 218,500 200,290 282,085 (81,795) - Total Field 232,860 213,454 293,415 (79,961) 1,030 Lakes and Ponds Contracts-Lake and Wetland 60,744 55,682 60,943 (5,261) 6,816 R&M-Aquascaping 5,000 4,584 2,600 1,984 - R&M-Lake Erosion 35,000 32,084 7,694 24,390 - R&M-Contingency 5,000 4,584 - 4,584 - Impr-Miscellaneous 2,000 1,834 - 1,834 - Reserve-Lakes 31,250 31,250 - 31,250 - Total Lakes and Ponds 138,994 130,018 71,237 58,781 6,816 Debt Service Operating Loan Repayment 33,333 29,167 - 29,167 - Interest Expense-Note 6,670 5,888 2,667 3,221 861 Total Debt Service 40,003 35,055 2,667 32,388 861 TOTAL EXPENDITURES 518,370 478,796 452,155 26,641 14,196 Excess(deficiency)of revenues Over(under)expenditures (187,870) (148,338) (106,001) 42,337 (14,154) OTHER FINANCING SOURCES(USES) Loan/Note Proceeds - - 246,462 246,462 - Contribution to(Use of)Fund Balance (187,870) - - - - TOTAL FINANCING SOURCES(USES) (187,870) - 246,462 246,462 - Net change in fund balance $ (187,870) $ (148,338) $ 140,461 $ 288,799 $ (14,154) FUND BAL,BEGINNING(OCT 1,2015) 95,270 95,270 95,270 FUND BALANCE,ENDING $ (92,600) $ (53,068) $ 235,731 Report Date:9/19/2016 Page 3 HERITAGE BAY Community Development District Series 2014 Debt Service Fund Statement of Revenues, Expenditures and Changes in Fund Balances For the Period Ending August 31, 2016 ANNUAL ADOPTED YEAR TO DATE YEAR TO DATE VARIANCE($) AUG-16 ACCOUNT DESCRIPTION BUDGET BUDGET ACTUAL FAV(UNFAV) ACTUAL REVENUES Interest-Investments $ - $ - $ 73 $ 73 $ 6 SpecialAssmnts-TaxCollector 1,308,564 1,308,564 1,308,564 - - Special Assmnts-Discounts (52,343) (52,343) (47,707) 4,636 - TOTAL REVENUES 1,256,221 1,256,221 1,260,930 4,709 6 EXPENDITURES Administration ProfServ-Arbitrage Rebate 600 600 - 600 - ProfServ-Property Appraiser 19,628 - - - - ProfServ-Trustee Fees 6,815 6,815 5,166 1,649 5,166 Misc-Assessmnt Collection Cost 26,171 26,171 25,194 977 - Total Administration 53,214 33,586 30,360 3,226 5,166 Debt Service Principal Debt Retirement 545,000 545,000 545,000 - - Interest Expense 654,360 654,360 654,360 - - Total Debt Service 1,199,360 1,199,360 1,199,360 - - TOTAL EXPENDITURES 1,252,574 1,232,946 1,229,720 3,226 5,166 Excess(deficiency)of revenues Over(under)expenditures 3,647 23,275 31,210 7,935 (5,160) OTHER FINANCING SOURCES(USES) • Other NonOperating Uses - - (15,930) (15,930) - Contribution to(Use of)Fund Balance 3,647 - - - - TOTAL FINANCING SOURCES(USES) 3,647 - (15,930) (15,930) - Net change in fund balance $ 3,647 $ 23,275 $ 15,280 $ (7,995) $ (5,160) FUND BAL,BEGINNING(OCT 1,2015) 1,084,007 1,084,007 1,084,007 FUND BALANCE,ENDING $ 1,087,654 $ 1,107,282 $ 1,099,287 Report Date:9/19/2016 Page 4 Heritage Bay Community Development District Supporting Schedules August 31, 2016 • b _ Z 28888, eoc mm � � xA . . . oW2 ' 3 � $ m § � a3 N .n o 0 0 a 0 o rn RR7 0 $ a3 t 48828-2M s828-2M CO 0 84A4M22ro8 '844M23 `�S � 4 822 p� .- CCQ. 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F.:* ►I $ �o B 0 LL, a) a aca C _ o _ ^ N CI 10 C a) E In p a1 I m w U) .,I a W.1 u S us co N • a o . m1 ea Tv'O C (r) )' o v a E V a g 6 ,B N _ O`) CO a M go . g • 1 z a� s ? ; Dg 2 A - € W cl oG Ulilili ' 8 §. a i T.Q 8 1 v 111111111 S $ � Jgoi n W O F- 2 0 HERITAGE BAY Community Development District Non-Ad Valorem Special Assessments-Collier County Tax Collector (Monthly Collection Distributions) For the Fiscal Year Ending September 30,2016 ALLOCATION BY FUND Discount I Gross Debt Date Net Amount (Penalties) Collection Amount Tax Wall Reserve Service Received Received Amount Costs Received Collector Project Assmnts Fund Assessments Levied $ 1,652,314 $ 250,000 $ 62,500 $ 31,250 $ 1,308,564 Allocation% 100% 15% 4% 2% 79% 10/27/15 $ 16,299 $ 928 $ 333 $ 17,560 $ 2,634 $ 702 $ 351 $ 13,872 11/16/15 238,010 10,120 4,857 252,987 37,948 10,119 5,060 199,860 11/30/15 661,971 28,089 13,510 703,570 105,536 28,143 14,071 555,820 12/14/15 397,892 16,684 8,120 422,696 63,404 16,908 8,454 333,930 12/31/15 86,083 2,788 1,757 90,628 13,594 3,625 1,813 71,596 01/29/16 61,832 1,618 1,262 64,712 9,707 2,588 1,294 51,122 02/29/16 34,171 487 697 35,356 5,619 414 207 29,116 03/31/16 44,690 83 912 45,686 9,594 - - 36,092 04/29/16 9,288 (40) 190 9,437 1,965 - - 7,473 06/01/16 4,304 (291) 88 4,102 - - - 4,102 06/08/16 5,469 - 112 5,581 - - - 5,581 TOTAL $ 1,560,011 $ 60,466 $ 31,837 $ 1,652,314 $ 250,000 $ 62,500 $ 31,250 $ 1,308,564 %COLLECTED 100.0% 100.0% 100.0% 100.0% 100.0% TOTAL OUTSTANDING $ - $ 0 $ 0 $ 0 $ 0 Report Date:9/19/2016 Page 7 HERITAGE BAY Community Development District Cash and Investment Balances August 31,2016 ACCOUNT NAME BANK NAME MATURITY YIELD BALANCE GENERAL FUND Operating Checking VNB N/A 0.00% $ 136,660 Money Market Account Stonegate Bank N/A 0.40% 124,368 Subtotal General Fund 261,028 DEBT SERVICE FUND Series 2014 Deferred Cost Fund US Bank N/A 0.00% 12 Series 2014 Reserve Fund US Bank N/A 0.00% 597,000 Series 2014 Revenue Fund US Bank N/A 0.00% 507,118 Subtotal Debt Service 1,104,130 (1) Total $ 1,365,158 Note 1 Invested in First American Obligation Fund Report Date;9/19/2016 Page 8 Heritage Bay CDD Bank Reconciliation Bank Account No. 9727 CNL Bank-GF Statement No. 08-16 Statement Date 8/31/2016 G/L Balance(LCY) 136,660.23 Statement Balance 136,692.65 G/L Balance 136,660.23 Outstanding Deposits 0.00 Positive Adjustments 0.00 — - Subtotal 136 692.65 Subtotal 136.660.23 Outstanding Checks 32.42 Negative Adjustments 0.00 Differences 0.00 ................. Ending GIL Balance 136,660.23 Ending Balance 136,66023 Difference 0.00 Posting Document Document Cleared Date Type No. Description Amount Amount Difference Outstanding Checks 8/24/2016 Payment 3091 FEDEX 32.42 0.00 32.42 Total Outstanding Checks 32.42 32.42 Page 9 0 r n C0 0 O O 0 0 ) CO N N CV co 0 O0 O O O0 O 0 n V ') O O 1` h N- h t\ 1• 1. N. O^ C CO J O co Ch co co fie to co h co M W co CO ' CO co CO 0 CO co CO 0 N co 0 Q ^ CD m _ V CA '» '9 °s CO tq 'H 69 t9 69 CA t9 n Y V) t9 4) 0) b4 to 01 U m t a 0 NmmmM F ° L "'. 14 "itc in a •E co v CO . O n9n9o ' O ? O .O o O Ou ina inctiF. u . f- Mo I- O N i_C') Y N- O CO dY CD Y N )C Y JC JS YU U U U O U N O O O W 4 O U O U UV aas as U C J U 0v-) O. cr O. U cr U O. U U U U U V W t 8 a) c CD co C E m a ) c E Z C C ma, C N .`o)Z t o 0 .0) OE c Q)d uO) ' wu_i'r ¢ rn a Nt_ i ' 0 ., a @a uc 01 mQ •+ 0 ( n< V 'I: o o ` C 4.9 a ao_0aaoQ a r) 0 d c O c to W a) c > U ep z 0 0` ❑ c g c m m c d) /E� a. x a u) m o 'Eo Yppn pp Ca Q. 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O- W w N Q K Y r m ,_ O C cO e- o OZru ✓ N M o o O U W V a 4 tt =N c ° No2 U LL 0 a p Invoice RECEIVED 500 West Fulton Stree Sanford,Florida 3277: By Sally Shalkey at 3.06 pm,7/16/16 Phone;407.322.684; Calvin Teague June 24,2018 Heritage Bay Community Development District Project No: S28902 5911 County Lakes Road Invoice No: 97810R Ft.Myers,FL 33905 Meetings&Miscetaneous Services at 10154 Heritage Bay Blvd.Naples,FL-Collier County Professional Services through May 8,2016 Professional Personnel Hours Rate Amount Sr.Project Manager 9.00 150,00 1,350.00 Project Coordinator 2.00 90.00 180.00 Clerical II .50 60,00 30.00 Principal Environmental Scientist .25 160.00 40.00 11.75 1,600.00 Total Labor 1,600.00 Unit Billing Black&White 8.5X11 1.35 2016 Mileage 27.00 Black&White 11X17 3.40 Total Units 31.75 31.75 Total this Invoice $1,631.75 Services provided this period include: Attended and prepared for meetings,put together contract proposals and met with Ed Hubbard and Justin Faircloth at Tee 5 to inspect spring near tee box.Coordination regarding Lake Management and WO.Onsite meeting to review control structure offset and weeping. Board of Supervisors meeting attendance. CPH,Inc. C/ f� Code to:Administrative—ProfServ-Engineering(#001-531013-510501-5000) 0 9 OITEC JUN 3 U `3 2016 li: S](`rE�; __- w w w . c p h c o r p . c o m Page 12 Unbilled Detail As of 6/5/2018 Thursday,June 23,2016 4:23:09 PM Billing Employee/ Hours! Billing Billing Labor Status Date Reference Description Units Rate Amount Category Project Number:S28902 Severn/Heritage Bay CDO:Meeting&Misc Phase Number:XXP Expenses Units: B 5/5/2016 000000000230 J.Lockhart Board of Supervisors Meeting 50.00 .540 27.000 B:4 50.0 16Mileage C4)0.54 B 5/9/2016 000000000237 Ft Myers B:0 17.011X17B&1N,a0.20 17.00 .200 3.400 B 4/24/2016 000000000704 Sanford 8:05 27.0 8 5X11 B&W(d 0.05 27.00 .050 1.350 Total for 94.00 31.750 Total Billable Units 94.00 31,750 Total Units 94.00 31.750 Total for XXP 94.00 31.750 Page 13 au& Associates (210061)N994-orth9299 Military•(800)Trail•299Suite728 350 Boca Raton,Florida 33431 fr5 Fax (561)994-5823 CERTIFIED PUBLIC ACCOUNTANTS www.graucpa.com August 15,2016 To Board of Supervisors Heritage Bay Community Development District 210 N.University Drive,Suite 702 Coral Springs,FL 33071 We are pleased to confirm our understanding of the services we are to provide Heritage Bay Community Development District, Collier County, Florida ("the District")for the fiscal year ended September 30, 2016.We will audit the financial statements of the governmental activities and each major fund, including the related notes to the financial statements, which collectively comprise the basic financial statements of Heritage Bay Community Development District as of and for the fiscal year ended September 30, 2016. In addition, we will examine the District's compliance with the requirements of Section 218.415 Florida Statutes.This letter serves to renew our agreement and establish the terms and fee for the 2016 audit. Accounting standards generally accepted in the United States of America provide for certain required supplementary information (RSI), such as management's discussion and analysis (MD&A), to supplement the District's basic financial statements. Such information, although not a part of the basic financial statements, is required by the Governmental Accounting Standards Board who considers it to be an essential part of financial reporting for placing the basic financial statements in an appropriate operational, economic, or historical context. As part of our engagement, we will apply certain limited procedures to the District's RSI in accordance with auditing standards generally accepted in the United States of America.These limited procedures will consist of inquiries of management regarding the methods of preparing the information and comparing the information for consistency with management's responses to our inquiries, the basic financial statements, and other knowledge we obtained during our audit of the basic financial statements.We will not express an opinion or provide any assurance on the information because the limited procedures do not provide us with sufficient evidence to express an opinion or provide any assurance. The following RS!is required by generally accepted accounting principles and will be subjected to certain limited procedures, but will not be audited: 1) Management's Discussion and Analysis. 2) Budgetary comparison schedule Audit Objectives The objective of our audit is the expression of opinions as to whether your financial statements are fairly presented, in all material respects, in conformity with U.S. generally accepted accounting principles and to report on the fairness of the supplementary information referred to in the second paragraph when considered in relation to the financial statements as a whole. Our audit will be conducted in accordance with auditing standards generally accepted in the United States of America and the standards for financial audits contained In Government Auditing Standards, issued by the Comptroller General of the United States, and will include tests of the accounting records of the District and other procedures we consider necessary to enable us to express such opinions. We will issue a written report upon completion of our audit of the District's financial statements.We cannot provide assurance that an unmodified opinion will be expressed. Circumstances may arise in which it is necessary for us to modify our opinion or add emphasis-of-matter or other-matter paragraphs.If our opinion on the financial statements is other than unmodified, we will discuss the reasons with you in advance. If, for any reason, we are unable to complete the audit or are unable to form or have not formed an opinion, we may decline to express an opinion or issue a report,or may withdraw from this engagement. We will also provide a report (that does not include an opinion) on internal control related to the financial statements and compliance with the provisions of laws,regulations,contracts,and grant agreements, noncompliance with which could have a material effect on the financial statements as required by Government Auditing Standards.The report on internal control and on compliance and other matters will include a paragraph that states(1)that the purpose of the report is solely to describe the scope of testing of internal control and compliance, and the results of that testing, and not to provide an opinion on the effectiveness of the District's internal control on compliance,and(2)that the report is an integral part of an audit performed in accordance with Government Auditing Standards in considering the District's internal control and compliance. The paragraph will also state that the report is not suitable for any other purpose. If during our audit we become aware that the District is subject to an audit requirement that is not encompassed in the terms of this engagement, we will communicate to management and those charged with governance that an audit in accordance with U.S.generally accepted auditing standards and the standards for financial audits contained in Government Auditing Standards may not satisfy the relevant legal, regulatory,or contractual requirements. Heritage Bay Community Development District 2 Examination Objective The objective of our examination is the expression of an opinion as to whether the District is in compliance with Florida Statute 218.415 in accordance with Rule 10.556(10)of the Auditor General of the State of Florida. Our examination will be conducted in accordance with attestation standards established by the American Institute of Certified Public Accountants and will include tests of your records and other procedures we consider necessary to enable us to express such an opinion. We will issue a written report upon completion of our examination of the District's compliance. The report will include a statement that the report is intended solely for the information and use of management, those charged with governance, and the Florida Auditor General, and is not intended to be and should not be used by anyone other than these specified parties.We cannot provide assurance that an unmodified opinion will be expressed. Circumstances may arise in which it is necessary for us to modify our opinion or add emphasis-of-matter or other-matter paragraphs. If our opinion on the District's compliance is other than unmodified,we will discuss the reasons with you in advance. If,for any reason,we are unable to complete the examination or are unable to form or have not formed an opinion, we may decline to express an opinion or issue a report, or may withdraw from this engagement. Management Responsibilities Management is responsible for the financial statements and all accompanying information as well as all representations contained therein. Further,management is responsible for compliance with Florida Statute 218.415 and will provide us with the information required for the examination. The accuracy and completeness of such information is also management's responsibility. As part of the audit,we will assist with preparation of your financial statements and related notes in conformity with U.S. generally accepted accounting principles based on information provided by you. These nonaudit services do not constitute an audit under Government Auditing Standards and such services will not be conducted in accordance with Government Auditing Standards.You agree to assume all management responsibilities relating to the financial statements and related notes and any other nonaudit services we provide. You will be required to acknowledge in the management representation letter our assistance with preparation of the financial statements and related notes and that you have reviewed and approved the financial statements and related notes prior to their issuance and have accepted responsibility for them. In addition, you will be required to make certain representations regarding compliance with Florida Statute 218.415 in the management representation letter. Further, you agree to oversee the nonaudit services by designating an individual, preferably from senior management, who possesses suitable skill, knowledge, or experience; evaluate the adequacy and results of those services;and accept responsibility for them. Management is responsible for establishing and maintaining effective internal controls, including evaluating and monitoring ongoing activities, to help ensure that appropriate goals and objectives are met;following laws and regulations;and ensuring that management is reliable and financial information is reliable and properly reported. Management is also responsible for implementing systems designed to achieve compliance with applicable laws, regulations, contracts, and grant agreements. You are also responsible for the selection and application of accounting principles,for the preparation and fair presentation of the financial statements and all accompanying information in conformity with U.S. generally accepted accounting principles, and for compliance with applicable laws and regulations and the provisions of contracts and grant agreements. Management is also responsible for making all financial records and related information available to us and for the accuracy and completeness of that information.You are also responsible for providing us with(1)access to all information of which you are aware that is relevant to the preparation and fair presentation of the financial statements, (2)additional information that we may request for the purpose of the audit, and (3) unrestricted access to persons within the government from whom we determine it necessary to obtain audit evidence. Your responsibilities include adjusting the financial statements to correct material misstatements and for confirming to us in the written representation letter that the effects of any uncorrected misstatements aggregated by us during the current engagement and pertaining to the latest period presented are immaterial, both individually and in the aggregate, to the financial statements taken as a whole.As part of our engagement, we may propose standard adjusting, or correcting journal entries to your financial statements. You are responsible for reviewing the entries and understanding the nature of the proposed entries and the impact they have on the financial statements. You are responsible for the design and implementation of programs and controls to prevent and detect fraud,and for informing us about all known or suspected fraud affecting the government involving (1) management, (2) employees who have significant roles in internal control, and (3) others where the fraud could have a material effect on the financial statements. Your responsibilities include informing us of your knowledge of any allegations of fraud or suspected fraud affecting the government received in communications from employees,former employees, grantors, regulators,or others. In addition,you are responsible for identifying and ensuring that the government complies with applicable laws, regulations, contracts, agreements, and grants and for taking timely and appropriate steps to remedy fraud and noncompliance with provisions of laws,regulations,contracts or grant agreements,or abuse that we report. Management is responsible for establishing and maintaining a process for tracking the status of audit findings and recommendations. Management is also responsible for identifying and providing report copies of previous financial audits, attestation engagements, performance audits or other studies related to the objectives discussed in the Audit Objectives section of this letter. This responsibility includes relaying to us corrective actions taken to address significant findings and recommendations resulting from those audits, attestation engagements, performance audits, or other studies. You are also responsible for providing management's views on our current findings, conclusions, and recommendations, as well as your planned corrective actions,for the report,and for the timing and format for providing that information. Heritage Bay Community Development District 3 With regard to using the auditor's report,you understand that you must obtain our prior written consent to reproduce or use our report in bond offering official statements or other documents. With regard to the electronic dissemination of audited financial statements, including financial statements published electronically on your website,you understand that electronic sites are a means to distribute information and,therefore,we are not required to read the information contained in these sites or to consider the consistency of other information in the electronic site with the original document. Audit Procedures—General An audit includes examining, on a test basis, evidence supporting the amounts and disclosures in the financial statements; therefore, our audit will involve judgment about the number of transactions to be examined and the areas to be tested. An audit also includes evaluating the appropriateness of accounting policies used and the reasonableness of significant accounting estimates made by management,as well as evaluating the overall presentation of the financial statements.We will plan and perform the audit to obtain reasonable rather than absolute assurance about whether the financial statements are free of material misstatement,whether from (1)errors,(2)fraudulent financial reporting, (3) misappropriation of assets,or(4) violations of laws or governmental regulations that are attributable to the government or to acts by management or employees acting on behalf of the government.Because the determination of abuse is subjective, Government Auditing Standards do not expect auditors to provide reasonable assurance of detecting abuse. Because of the inherent limitations of an audit, combined with the inherent limitations of internal control, and because we will not perform a detailed examination of all transactions, there is a risk that material misstatements may exist and not be detected by us,even though the audit is properly planned and performed in accordance with U.S.generally accepted auditing standards and Government Auditing Standards. In addition, an audit is not designed to detect immaterial misstatements or violations of laws or governmental regulations that do not have a direct and material effect on the financial statements. Our responsibility as auditors is limited to the period covered by our audit and does not extend to later periods for which we are not engaged as auditors. Our procedures will Include tests of documentary evidence supporting the transactions recorded in the accounts, and may include tests of the physical existence of inventories, and direct confirmation of receivables and certain other assets and liabilities by correspondence with selected individuals, funding sources, creditors, and financial institutions. We will request written representations from your attorneys as part of the engagement, and they may bill you for responding to this inquiry.At the conclusion of our audit,we will require certain written representations from you about your responsibilities for the financial statements; compliance with laws, regulations, contracts, and grant agreements; and other responsibilities required by generally accepted auditing standards. Audit Procedures—Internal Control Our audit will include obtaining an understanding of the government and its environment,including internal control,sufficient to assess the risks of material misstatement of the financial statements and to design the nature, timing, and extent of further audit procedures.Tests of controls may be performed to test the effectiveness of certain controls that we consider relevant to preventing and detecting errors and fraud that are material to the financial statements and to preventing and detecting misstatements resulting from illegal acts and other noncompliance matters that have a direct and material effect on the financial statements. Our tests, if performed, will be less in scope than would be necessary to render an opinion on internal control and, accordingly,no opinion will be expressed in our report on internal control issued pursuant to Government Auditing Standards. An audit is not designed to provide assurance on internal control or to identify significant deficiencies or material weaknesses. However, during the audit, we will communicate to management and those charged with governance internal control related matters that are required to be communicated under AICPA professional standards and Govemment Auditing Standards. Audit Procedures—Compliance As part of obtaining reasonable assurance about whether the financial statements are free of material misstatement, we will perform tests of the District's compliance with the provisions of applicable laws, regulations,contracts,agreements,and grants. However, the objective of our audit will not be to provide an opinion on overall compliance and we will not express such an opinion in our report on compliance issued pursuant to Government Auditing Standards. Engagement Administration,Fees,and Other We understand that your employees will prepare all cash or other confirmations we request and will locate any documents selected by us for testing. The audit documentation for this engagement is the property of Grau & Associates and constitutes confidential information. However, subject to applicable laws and regulations, audit documentation and appropriate individuals will be made available upon request and in a timely manner to a cognizant or oversight agency or its designee,a federal agency providing direct or indirect funding, or the U.S. Government Accountability Office for purposes of a quality review of the audit,to resolve audit findings, or to carry out oversight responsibilities.We will notify you of any such request. If requested, access to such audit documentation will be provided under the supervision of Grau &Associates personnel. Furthermore, upon request, we may provide copies of selected audit documentation to the aforementioned parties. These parties may intend, or decide, to distribute the copies or information contained therein to others, including other governmental agencies. Notwithstanding the foregoing, the parties acknowledge that various documents reviewed or produced during the conduct of the audit may be Heritage Bay Community Development District 4 public records under Florida law.The District agrees to notify Grau&Associates of any public record request it receives that involves audit documentation. Our fee for these services will not exceed$3,800 for the September 30,2016 audit, unless there is a change in activity by the District which results in additional audit work or if additional Bonds are issued. The audit documentation for this engagement will be retained for a minimum of five years after the report release date. If we are aware that a federal awarding agency or auditee is contesting an audit finding,we will contact the party(ies)contesting the audit finding for guidance prior to destroying the audit documentation. Our invoices for these fees will be rendered each month as work progresses and are payable on presentation. Invoices will be submitted in sufficient detail to demonstrate compliance with the terms of this agreement.In accordance with our firm policies, work may be suspended if your account becomes 60 days or more overdue and may not be resumed until your account is paid in full. If we elect to terminate our services for nonpayment, our engagement will be deemed to have been completed upon written notification of termination,even if we have not completed our report.You will be obligated to compensate us for all time expended and to reimburse us for all out-of-pocket costs through the date of termination. The above fee is based on anticipated cooperation from your personnel and the assumption that unexpected circumstances will not be encountered during the audit. If significant additional time is necessary,we will discuss it with you and arrive at a new fee estimate. This agreement may be renewed each year subject to the mutual agreement by both parties to all terms and fees.The fee for each annual renewal will be agreed upon separately. We will provide you with a copy of our most recent external peer review report and any letter of comment,and any subsequent peer review reports and letters of comment received during the period of the contract. Our 2013 peer review report accompanies this letter. We appreciate the opportunity to be of service to Heritage Bay Community Development District and believe this letter accurately summarizes the significant terms of our engagement. If you have any questions, please let us know. If you agree with the terms of our engagement as described in this letter,please sign the enclosed copy and return it to us. Very truly yours, Grau&Associates Racquel McIntosh RESPONSE: This letter correctly sets forth the understanding of Heritage Bay Community Development District. By �� //�� Title: 6- 1gm,n Date: i e3 C> i t Heritage Bay Community Development Distric 5 / % , 10 I c u) G �2 � kk .6 k4 RI w2 ] 7 }� § f \ % c � , ! 2 \ 13 k A V k / { L. & k u \ t - s =c 1 ( ~• « \ / at8 • Q < @ o c c fes. U 2 ƒ � \ <0. 1 Pali k U 0 \ 0 § t / u © § o z 9 u) 0 0 , , z m Ca % f } ja \ 0 § 4.1 « az � .� L. t 2 2 •44 \ k t % S ) \ 2 ii. lc m z .cfI « a ■ % .c \ \ E. � ) Q. ( § % a ® 6 E 2 ,c 7 § 7 a ) k k § f 2 G $ Agenda Page 54 Heritage Bay CDD Severn Trent Services Field Management Report Site Inspection -8/23/16 & 9/21/16 1. Lake Management:The water levels remain elevated due to the heavy rains and all control structures are flowing. Lake and Wetland Management have been working over the last two months to address issues previously pointed out and evidence of their efforts can be seen throughout the property. Grass growth is present in a few areas and algae was visible on multiple lakes.The stucco project on the exposed concrete walls of the three bridge quadrants have been repaired. The new stucco and paint appear to blend in appropriately with the surrounding walls.Additional lake maintenance information is found below; all lake issues are low density unless otherwise noted. { mibiki3? C °F ..M �° ,�'' .� .. yap.a ' 0. � I. � J A 4 ...:,....!-:-. ff: 0 l S 4Yr "i 1y y a. Algae on Lakes: 8/23-3,4, 6,7, 11, 14, 15, 17, 19, 20,25,27, &29. Medium density on lake 20. 9/21—1, 2, 3,4,9, 11, 15, 17, 18, 19, 26, &27. High Density on lake 19. Lake 19-9/21 1 b. Littorals: Agenda Page 55 I. Thalia was observed on lakes: 9/21—6&10. Heavy cutting was observed on the southeast bank of lake 6, however,small patches remain on the opposite north side of this area.Thalia also remained in the southwest corner of lake 10.These areas should be actively sprayed out per the Board's direction for Thalia growth. Lake 6 Lake 10 °;1;,;,i4-'t$,. _ `< z r `fir y€_ d ;_ K q e ISI a - k 3w f fv fstl,, , , c. Rocks: i. Evidence of treatment for weed growth was observed on the rocks on the western most control structure, however,they still need to be sprayed.The lilies should be sprayed out as well. ,' , . " 4 i ye+'IV-:-4. ".`- --'-', 1‘,..„'"P,:r -i ,,,14:.. '4-7,d . Ait'l II, a N Y �,gq ' ?' Y etti.:.:.% • ''''44::'. ':11/414-kli � w ii. Heavy weed growth was observed on the interconnect for lake 30A from lake 27 on 8/23, however, it was later observed sprayed out on 9/21. *fic ' n ' � riir . , '''- � : ,, ,� `� 's 44V :1" #fir 'x mss.`,,'= ` �''''' a ,, •S? . -',.4.,_. 'mar " r 4 , �." ` . - '',yA"'- i'<,','-',-`,..4,-,-- „pir-vAfew4,` d ,v-- e ' .. �,:ys e.' , '., 'z w 1,„.. ,,,,1.4. :;,-..„,„,,,vtar,,..4..*.04.,,ea4= ..„,,,,,:,..„...•;:ti..... .:,;:;..„,,:c.r.„-,,,..,04.44,,,,,te,,),b,,v,. ,,-,..., , , -., •,,, . n- �. f °w n�:A.i fu" ",ii%',ipi , 21'4" -, 2 iii. The weeds in the northwest corner of lake 23 should be spray i,age 56 rkM a a • ? w w �.1 l !t. r s+ Yt �h@ f`'_. iv. The weeds were observed on both inspections on the bridge quadrants.This area needs to be a focus for regular treatment to keep the weeds from$. becoming established. '. . AW4,41.4.'A-, _ �.-sec 'f e e : 'S ' ' .i g ."?.k a 49- �Rmy • . a��e p„. rtl d . , E• � � " d. Weeds: i. Alligator Weed in Lakes: 4. ii. Brazilian Pepper: Aa small tree was observed on the north west bank of lake 24 near the interconnect from lake 21. rW y'")°� . - ',' o-1` � r 4, ` Ta � � � y• �• f" y .+ �` firs... ti IV' 3 iii. Cattails in Lakes: 8/23 30A in the cove and on the south Page 57 9/21—No issues observed ' . . it t '-- EER` 3 #:$- b r °E �-- i > a z'« :1,...":;,:-.1.44';:4,t,: 71,:;:;:: �� £,a�, , c-017:11:-;-i,,:2-i- t"- !--` ce te�` iv. Climbing Hemp Vine in Lakes: 9/21- 17, 20, 21, 30A. Care needs to be used on the cove area of lake 30A to keep the vines from overtaking the growing canna.Just a few minutes of effort produces immediate positive results. Before g ,,,.,-.2-.:7;,',,...-,.`,.'-,;,'.."...',', After kt s a t y1 � w�'.k�h 3 After.,...„—„fs s , �vF vii 1,4),,,•1 ,.,,,,: - ,vt.c:-_::ii,,,,i-,-7., „ -th, tOt wy,��"F�-,,,t-:-. a s 3 44 r;�� cc 7 . ' i i, <( �*7 ,,,,,,,,-,,,':--:„,t-,--� ,,e: a,, 1; ; t ',..,,r ---444100 # 3a lr Av a4�t,-,J;p:.,m,te- t 1 v. Dollar Weed in Lakes: No issues observed. vi. Hydrilla in Lakes: 8/23—5 &7. 9/21—5, 8, 9, 13, 17, 18, 22, &28.The presence is small on the majority of the lakes, however, medium density was observed on �+v Lake 1 3lake 13. q 'Lake 8 k , a €. g rte, ,u- 4.7,,,'".9-;) ,,'' )., g ! .. 4fc r. `wV '* �� J •,.,..i,-,:- 4 �" ” � - t. 4, ,.., ,as �Gl i:Y.::::: ,fiWFti • ,,44?:-4Ss' teieZAV, ::.1-' ''':.:TA,77,..:,,,,,;€'-it5;14.-.,*,:,:i4-;;c:''''''''.- ' 41wItt vii. Illinois Pond Weed in Lakes: 8/23—5, 10, 12, 14, 19, 20,25, 26, 30A, &308. High Density observed on lakes 19, 20, 30A,&30B. 4 9/21-10, 12, 19,20, 25, 26, 27, 30A, &308. High DensityAgenda Page 58 observed on Iakes 10, 19, &20. Lake 19 needs to be addressed as balls are beginning to get hung up in the plant material. Overall, it seems that the lake vendor is trying very hard to control this plant, but faces much difficulty with such a long time period of high water combined with the "4,44 strong amount of flow in the lakes. � � t �, ' off' L'S a� -•. c �#'w,;.. r�.. ~.� , i abs..' viii. Palms on lake banks:There is an established palm on the north bank of lake 4 that should be left alone. It seems to show evidence of being sprayed. pl 1 . a $ lot:�'d 4 �} ` s G '' ix. Red Ludwig in lakes: 8/23—1,7, 8, 10, 15,& 16. Medium density on lake 10. 9/21-1, 2, 3,4,8, &10. High density on lake1 &10. x. Sedges on lakes: No issues observed. 5 xi. Spatterdock/Lily pads in lakes:1191/421p—10, 15, 17, 18,21, 8Q /taa Page 59 Medium density on lakes 21.Aads should be sprayed out at this time to keep them from spreadingLake 21 rapidly in the lakes. Lake 15 Air Al,' -0Ft ,, , 1 k l ' , ,., .14,4„: I r. , ,-,a,.4, ',:..... .v. ' ..f_,,.-:'• . tt,, t tit + a '°Z � t„..,/,,, ,;',;,,,71.>,;,,. .ii:. ‘ :: `,.,:: ,A,„7,...t,„iilfro,''';',1'1.4',..i'' ,,, 0 ,.,.,„ 1 4,4 tt s''''4,*"4.ia tlitki< 4, .,4,.., hs--.4.-- ,,r1.k., ,., 1;,-,. ,,., ,, i. V ' 'g tA 1 '''''''4";:iWr'4%.1,*:1"tt. A4 , 4ttks � ` ,,7 s4,4 • '44.'....,. ... `�". ig -�. ' f < .�.:�'*5,. ,,, ,, „,, ,,......... ..,9.,.. t,ti.444-.t.,,-..., -0-:,_.,,art, ., -44-6A--42i.,, 14 ''Si � x �;�, d� xii. Torpedo Grass in Lakes: 8/23—3,7, 10, 11, 14, 17,&26. High density observed on lakes 1L0i&11. 9/21—2,4, 11, 17, 19, 20, 21, 24,26, 28, &308. Medium density on lake 17, 20, &308. Lake 30B Y i r x rz � � r 3 e. Fish/Aquatic Life:8/23—One dead armadillo was observed in lake 19. An armored catfish was observed digging in the bank on the southeast corner of lake 27. F ;" �. , '° a ,. Y 4 4`,";',. 3` eth ' ^,� .arc' ,;4-4'..,'4 0- -, - •• , ,,,-';'...... `x"'11 s al� , x Tyy o - . t ,,•33,, N4 t 3 4 _.?? , , i t x d^ '44. T P L�,a '°f ✓ ?'3 a (( keit.aa f. Trash in Lakes: Minimal trash observed, no need for a clean-up. g. Bulkheads: No issues observed. h. Clippings in Lakes: No issues observed. 6 Agenda Page 60 2. Dissolved Oxygen(D.O.)Tests: CPH to do quarterly testing in FY 2017. 3. Lake Bank Erosion: a. The washout on the northeast bank of lake 19 next to the first tee continues to worsen.The area is on the golf course side of the lake and the approximate cost to fix this area is$500 $800. Extending the curbing on the side of the cart path and providing several gaps within this curbing is recommended to disperse the water over a greater area. ynal '� Y '.�' a - b.4 " 6-6- - _x SII z rvt A6. rit3 b. The washout continues on the northwest bank of lake 24.The same remedy as described on lake 19 is recommended, installing a flume similar to those on lake 22 may also be beneficial. .2,-..,,,,--„ -ii,,, , , ,,,,,, , , ,,,,,,,,,,,,, , ' '�� x y�;qa" , Py .X.r p, c. The bank between lake 29 and lake 30A is heavily saturated. It is recommended that CPH take a look at this bank to make sure it is sound and there are no issues. Lake 30A has recently dropped about 6"or so and the area may just be wet, but it is best to make sure everything is holding firm in this location. 0 , 7 4. Storm Drainage System: Agenda Page 61 a. Control Structures: i. Basin 1: Control Structure L3L10 was flowing.Control Structure LSL6 was flowing. ii. Basin 2: Control Structure L12L20 was flowing. iii. Basin 3: Control Structure L25L30 was flowing. Control Structure L27L30 was flowing. iv. Basins 4&5:Control Structure L28L30 was flowing. Control Structure L29L30 was flowing. v. Basin 6: Control Structure L30000O2 was flowing. Note new safety railing installed. Control Structure L3000003 was flowing. +77.7.¢ k ire-.4. &$x: .v. sx -',11',-, **, .1 ,V, � p t' 'p" a+ * ixa`�t .+ .fig" ,-+ ..• 4%1 , j 's ? 4 t� 4 ':','''''''7. "-!4',', a.4'''',e.:*T''6.f.''''''' ' '4'4 Y' '.s''' .5,,....r':,, 4 t C,./ V 4 t i fi t . " a -kv _� ,5 , -.ate✓ irs'"y`� ,x, 7� ' v e�=4§� .'fit' "1mi. s'Yi i ae,,,s b. Drains: No issues observed. c. Roadway Catch Basins: No issues observed. i d. Catch Basins: No issues observed. e. Inter-Connect/Drain Pipes: No issues observed. f. Illicit Discharges: No issues observed. g. Lake Drainage Pipes:A large pipe was found floating in the littoral zone on the west bank of lake 20. 8 t E +: Agenda Page 62 Z,04 �� , /,R1 'VI - -6,..' . littlivkiV-i' III/ fe ..,41--z,rw ,iy-1,,,/,‘,..,4i,1•„rtiff: st , ,,,?- -\ ' ,-,,,,N iir'‘'Fil 3i 4'- X ' I,' 1 5. Fish/Wildlife Observations: One dead armadillo in lake 19. No other issues observed. 1 ® Bass ® Bream Catfish ❑Gambusia 1 ® Egrets ® Herons I I Coots n Gallinules ®Anhinga ❑Cormorant ® Osprey ®Ibis 1 ❑Woodstork n Otter ®Alligators n Snakes ®Turtles ❑Other Species: Armored Catfish,Armadillo,Tilapia 6. Residential Complaints/Concerns: No issues observed. 7. Non-CDD Issues: No issues observed. I i 9 8. Follow up items: Agenda Page 63 Heritage Bay CDD Follow Up Tasks Summary Follow Up Task Reported On Assigned Action Completed Erosion on lakes 1,2,4,5,6,10,12,14,17,19,20,22,23,24,27,29,30A,308 11/25/2014 Monitoring Floating Pipes lakes 2,5,7,8,9,10,11,13,14,17,18,19,21,24,26 9/25/2014 Repair broken pipe on lake 3 5/27/2015 Golf Course Water Level Too High Repair pipe on lake 5 5/27/2015 Golf Course Completed Remove trash on the bank of lake 2 7/15/2015 Golf Course Completed Remove silt fence in tract U 7/15/2015 LaMorada Vendor Completed Field Manager Tasks Inspect video of interconnect recordings 9/25/2014 Completed Write letter to The Quarry requesting removal of Brizillia n Pepper Quarry Community 10/17/2014 Completed Trees Associaiton Lake Bank Review On Going Littora I Planting Reviews On Going Erosion Restoration Site Visit Completed Southwest Contact Southwest Development regarding lake 27 repair 7/15/2015 Completed Development CDD Contractor Tasks Remove palms on the lake banks and thalia in the lakes 1/7/2016 Lake&Wetlands In Progress Treat a lgae on lake 28 2/17/2016 Lake&Wetlands Completed Spray out grasses on lakes 5&30A 6/15/2016 Lake&Wetlands Completed Address grass/weed&algae issues 7/19/2016 Lake&Wetlands Completed Address grass/weed&algae issues 9/21/2016 Lake&Wetlands 10 Original Message Subject: Severn Trent Services Partnering with HomeServe USA From: "Larry Byrne" <SevernTrentServices©homeserveusa.com> Date: Mon, September 26, 2016 3:10 pm To: <ehubbard((heritactebavcdd.com> SEVERN TRENT SERVICES Dear Edwin, We have some exciting news to share with Heritage Bay CDD and its residents. In an effort to provide your homeowners with relief from the worry and inconvenience of expensive repairs to water and wastewater systems around the home, Severn Trent has recently formed a partnership with HomeServe, the premiere provider of emergency home repair services in the U.S., with over 400 utility partners, 2.7 million customers and over 4 million service plans. The goal of this partnership is to educate your homeowners. As you know, aging infrastructures throughout the country are causing more service disruptions every year and homeowners are becoming increasingly frustrated with the high cost and hassle of unforeseen repairs to their service lines, especially when many homeowners first learn of their financial responsibilities when they call their utility during an emergency. Fortunately, HomeServe's program protects homeowners by delivering high-quality, affordably-priced plans that offer comprehensive coverage and the fewest exclusions in the industry. In an effort to continue delivering best-in-class service to your residents, Severn Trent has negotiated a full suite of plans at very affordable rates for your homeowners. Participation is completely voluntary. • Water Service Line - Multiple calls and $7,000 in coverage for$5.99 per month • Sewer Service Line - Multiple calls and $7,000 in coverage for$9.99 per month HomeServe, rated A+ by the Better Business Bureau, delivers a superb customer experience that consistently results in 98%+ customer satisfaction. This service includes: • A"WOW" customer service philosophy that empowers contact center representatives to have real conversations with customers • Rigorously-selected and vetted local contractors in each utility's service area, overseen by Regional Operations Managers to ensure all work is performed to HomeServe's high standards and in compliance with local codes. • Live operators 24 hours a day, 365 days a year to answer claims calls • A one-year guarantee on all repairs including parts and workmanship • Industry-leading quality control measures to ensure an exceptional customer experience We are excited to introduce this program to your homeowners in the fall through direct mail. If you have any questions or concerns about this program offering, or wish to exclude your district please feel free to contact your CDD Severn Trent District Manager by 10/3. Thank you for your continued support and we are very much looking forward to offering your residents this valuable service. Sincerely, Bob Koncar, General Manager, Management Services Severn Trent Services, Florida Email Marketing by This message was sent to ehubbard@heritagebaycdd.com from: t Costa a r rr-<» HERITAGE BAY CDD • Service Delivery Plan District Management Services: • Justin Faircloth has been promoted and will work with Bob Koncar to provide district management services. Both Justin and Bob will attend meetings and make sure that follow up items are completed. ➢ Justin has two years of experience with Severn Trent and over ten years of experience in public/private organizations developing teams and systems. He is a licensed Community Association Manager. ➢ Bob Koncar has eleven years of experience with Severn Trent as a district manager and general manager and has 25 plus years of service as a city county manager. He has a graduate degree in public administration. ➢ Heritage Bay will have two experienced district managers to provide services to the district. Field Services: • Field services will be provided by Justin with assistance from Molly Meadows on an as needed basis. Molly has a varied background in field services and environmental management. She has a bachelor's degree in environmental studies and maintains a Project Management Professions certification. In addition,she is a licensed Community Association Manager. • Field inspections will be conducted as per the scope of services. Field reports will be developed once a month and submitted to the Board. • Follow up on maintenance and field initiatives will be conducted on a project by project basis and on an as-needed basis. Administrative Services: • Administrative services will be provided by Lisa McGann in our Fort Myers office. Calls from Board members and residents are answered out of our Fort Myers office unless additional support is required from our Coral Springs team. Records Management Services: • District records are handled out of the Fort Myers office and the Coral Springs office. The records management team provides meeting minutes, agenda package support, and public records follow up. Finance Services • Accounting, Accounts Payable, and Payroll services are handled from our Coral Springs office. This includes all budgeting and auditing activities. Assessment Services: • Assessment services are handled from our Coral Springs office. All resident questions and follow up on specific assessment questions can be made through our toll free number. Personnel Providing Service to the District: • Two experienced district managers will provide district manager services at Heritage Bay. • Seven personnel will provide the financial services including:accounting, budgeting, accounts payable and accounts receivable, and assessment services. • Records management has three personnel assigned to the district. • Two additional personnel are assigned to the district from the Fort Myers office. • There are a total of fourteen professionals that are and will provide service to the district on a continued basis. HERITAGE BAY CDD Severn Trent - Service Features Access: Severn Trent offers full access to all of our services either through the Fort Myers office or directly to personnel in our Coral Springs office. Board members are free to contact any of our personnel in any of our departments. Full contact information is provided to the Board for all personnel. Continuity of Service: Since all of the personnel that have been providing service to the district over the years will remain in place,there will be continuity of service delivery despite the absence of the previous district manager.The addition of Bob Koncar on the district management team brings the senior most district manager into direct service to the district. Resources: Severn Trent will continue to bring its considerable resources to bear on behalf of the district: A The largest and most skilled professional team in the business; A A fully customized and compliant software system that meets all federal and state financial requirements. Our system provides customized financials designed to meet individual Board needs. A The highest level of insurance coverage in the industry at no additional cost to the district. A The ability to bring in outside resources to meet any district need or requirement. Continued High Level of Service: ➢ Continued, exceptional high level of financial services with the same personnel that have been providing the services to the district for many years.The district has not had any adverse audit findings over the years. A Meeting notes will continue to be provided after every meeting. Y Field inspection reports will continue to be provided once month, with color pictures and follow up on identified issues addressed. Value Added Services: ➢ As a consideration for continuing your contract with Severn Trent, a one-month credit of the monthly management fee will be issued once the Board makes a decision to stay with Severn Trent. > Severn Trent will be providing the district with a new and more efficient accounts payable system.This system is called the AvidXchange system. It will allow any and all Board members to view all invoices for the district. This system is being offered at no additional cost to the district. ➢ Severn Trent offers the district a new supervisor orientation after every election at no cost to the district. > Severn Trent offers the district a goals and objectives process at no cost to the district. This process allows the Board to establish three to five goals they wish to achieve over the next calendar year. Once approved by the Board Severn Trent will develop an annual work plan to achieve the goals identified by the Board. Severn Trent will then move forward with the implementation of the work plan,thus accomplishing the Board's goals. > Severn Trent offers an emergency data security system at no extra cost to the district. This system backs ups all of the districts electronic files on three different servers in three different states in the country.This system allows us to provide continued service to the district in the event of a local emergency and provides a highly secure system for the district's data. ➢ Severn Trent is the only firm with its own safety team and human resource team. Severn Trent puts a great deal of emphasis on safety for its employees and its operation.The safe provision of service to the district and its residents is a value added service at no additional cost to the district. Severn Trent has its own in house human resource personnel which means that human resources issues that could negatively impact the district and our service delivery can be avoided through the proper training and management of its employees. II a a i2 rsv= a If 1 .kV I y SperIr lA (j ' u ' _ ' $"'Spa bl t 014-010* I e.: P„,,-",'W-,-.4'...'„i :moi 8 r eE �.�. v K.. ,' r (r S \ _ say �.n:. Pae '-.'" z ?A It.itt:t4.4'.,:lirlit! 1, xi 5r ya W : A x`'� 1.1 } 111 a 1 .1 - -.'''.--4,"MA- - 4,S004 .‹.$1.!::.1t 2 LLi �6j 4 �Z 4Y'6 . �„ t f Y� 4 2 s* S 1 � I V- r 4, � r ..'t:litil L.4.::!,t.1::'4.1: I. c 3 1 IAI a , ' ` . .......� _Y gf 1.-t041 �1 l' t 4.2 Lb"