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Agenda 02/09/2016 Item #10A 2/9/2016 10.A. EXECUTIVE SUMMARY Recommendation to direct the County Manager to develop and compile the results of a vendor satisfaction survey.This proposed survey seeks perspectives and insights from its procurement vendors regarding procurement and payment processes and to evaluate responses for potential systematic improvements in procurement,communications and payment processes. The intent of the survey is to identify process betterment opportunities, to improve customer service,and encourage vendor participation in and satisfaction with Collier County procurement needs and opportunities. OBJECTIVE: Recommend to direct County Manager to develop a customer service survey seeking perspectives and insights from its vendors regarding procurement and payment processes and to evaluate responses for systematic improvements with the intent of identifying process betterment opportunities and to improve customer service, and encourage vendor participation in and satisfaction with Collier County procurement needs and opportunities. CONSIDERATIONS: Procurement and payment processes has been the subject of several items on the BCC Agenda in recent history, which has in some cases impacted vendors getting promptly paid. This item seeks to survey our vendor base to seek feedback to the process and performance and identify challenges with vendors,procurement staff, and Clerk finance staff. FISCAL IMPACT: Improvement in procurement participation and processes. LEGAL CONSIDERATIONS:None GROWTH MANAGEMENT IMPACT: None RECOMMENDATION: Recommendation to direct County Manager to develop and compile results of a vendor customer service survey. This proposed survey seeks perspectives and insights from its procurement vendors regarding procurement and payment processes and to evaluate responses for systematic improvements. The intent of the survey is to identify process betterment opportunities, to improve customer service, and encourage vendor participation in and satisfaction with Collier County procurement needs and opportunities. PREPARED BY: Commissioner Tim Nance,District 5 AGENDA DATE: February 09,2016 Packet Page-149- 2/9/2016 10.A. COLLIER COUNTY Board of County Commissioners Item Number: 10.10.A. Item Summary: Recommendation to direct the County Manager to develop and compile the results of a vendor satisfaction survey. This proposed survey seeks perspectives and insights from its procurement vendors regarding procurement and payment processes and to evaluate responses for potential systematic improvements in procurement, communications and payment processes. The intent of the survey is to identify process betterment opportunities,to improve customer service, and encourage vendor participation in and satisfaction with Collier County procurement needs and opportunities. (Commissioner Nance) Meeting Date: 2/9/2016 Prepared By Name: BrockMaryJo Title: Executive Secretary to County Manager, County Managers Office 2/3/2016 3:49:37 PM Submitted by Title: Executive Secretary to County Manager, County Managers Office Name:BrockMaryJo 2/3/2016 3:49:38 PM Approved By Name: OchsLeo Title: County Manager,County Managers Office Date: 2/3/2016 4:36:58 PM Packet Page -150- Proposed Agenda Changes Board of County Commissioners Meeting February 9,2016 Add On Item 10B: Recommendation to consider North Collier Fire Control and Rescue District's response to the County's settlement proposal regarding the provision of Advanced Life Support(ALS) Services in the District. (Commissioner's Fiala's request) Move Item 16A6 to Item 11D: Recommendation to approve and enter into a License Agreement with Naples Community Hospital,Inc.(NCH)for the purpose of the installation of two ground signs within County road right-of-way. (Commissioner Henning's request) Withdraw Item 16A9: Recommendation to approve a Hold Harmless and Indemnity Agreement,and Payment Bond in the amount of$343,991.09 in lieu of the required Final Waiver of Liens from the Utility Contractor for the preliminarily acceptance of the water and sewer facilities associated with Tamiami Crossings Shopping Center,PL20160000023. (Staff's request) Move Item 16D4 to Item 11E: Recommendation to approve a substantial amendment and subrecipient agreement presented by the Division of Community and Human Services for a project previously approved in the FY 2015-16 Action Plan for the Community Development Block Grant Program. This item has no new fiscal impact. (Commissioner Fiala's request) Continue Item 16F5 to the February 23,2016 BCC Meeting: Recommendation to award ITB 15-6522- Tourist Fulfillment Services to Phase V of Florida,LLC.and make a finding that this item promotes tourism. (Staff's request) Move Item 17A to Item 9B: This item requires that ex parte disclosure be provided by Commission members. Should a hearing be held on this item,all participants are required to be sworn in. Recommendation to(1)approve Ordinance No.2004-41,as amended,the Collier County Land Development Code,which established the comprehensive zoning regulations for the unincorporated area of Collier County, Florida by amending the appropriate zoning atlas map or maps by changing the zoning classification of the herein described real property from the Agricultural(A)zoning district and the Residential Planned Unit Development(RPUD)zoning district to a Residential Planned Unit Development(RPUD)zoning district for a 106.67±acre parcel to be known as the Rockedge RPUD to allow up to 266 dwelling units on property located near the northeast corner of the intersection of Sabal Palm Road and Collier Boulevard in Section 23, Township 50 South,Range 26 East,Collier County,Florida; providing for repeal of Ordinance No.06-31,the former Rockedge Residential Planned Unit Development; and providing an effective date [Petition PUDRPL20150002246].and(2)terminate agreement authorizing Affordable Housing Density Bonus and Imposing Covenants and Restrictions on Real Property. (Commissioner Henning's request) Time Certain Items Item 9A to be heard at 9:30 a.m.,immediately followed by Item 9B 2/9/2016 9:19 AM Ann P. Jennejohn From: Brock, Mary Jo Sent: Monday, February 08, 2016 4:06 PM To: Minutes and Records Subject: FW:Add On Item 10B Attachments: Add On Item 10B.pdf Mary-Jo Brock - Executive Assistant to Leo E.Ochs,Jr. - County Manager's Office maryjobrock@colliergov.net 239.252.8364 From: BrockMaryJo Sent: Monday, February 08, 2016 4:05 PM To: DLCOMM; KlatzkowJeff; CasalanguidaNick; NeetVirginia; Patricia L. Morgan; Orly Stolts; Lori Freiburg; PriceLen; KopkaWalter; BrownleeMichael; FlanaganJim; HayesKaren; SmithCamden; SwiftAisling; WillerSpectorLee Cc: OchsLeo; BrockMaryJo Subject: Add On Item 10B Good afternoon, Please see Commissioner Fiala's add on Item 10B to be included on tomorrow's BCC agenda. Thank you, MJ Mary-Jo Brock - Executive Assistant to Leo E. Ochs,Jr. - County Manager's Office maryjobrock©a colliergov.net 239.252.8364 Tn Under Florida Law,e-mail addresses are public records.If you do not want your e-mail address released in response to a public records request,do not send electronic mail to this entity.Instead,contact this office by telephone or in writing. 1 Add On Item 1013 February 9,2016 EXECUTIVE SUMMARY Recommendation to consider North Collier Fire Control and Rescue District's response to the County's settlement proposal regarding the provision of Advanced Life Support(ALS) Services in the District. OBJECTIVE: To consider the proposal made by the North Collier Fire Control and Rescue District for the continued provision of ALS services in the District as outlined in the enclosed correspondence dated February 5,2016. CONSIDERATIONS: On January 27, 2016,at the direction of the Board,the County Manager sent a correspondence to North Collier Fire Control and Rescue District Chairman, Norman Feder, communicating the County Commission's decision to extend the District's existing Certificate of Public Convenience and Necessity (COPCN) until midnight on February 25, 2016 as well as its terms for issuance of a new District-wide COPCN for a period of one year. On February 5,2016,Chairman Feder, sent a correspondence to the County Commission Chair responding to the Board's offer. I am placing this time sensitive item on the agenda for further County Commission deliberation and action. FISCAL IIVIPACT: To be determined by future Board action. GROWTH MANAGEMENT IMPACT: None LEGAL CONSIDERATIONS: None RECOMMENDATION: To consider the District's proposal. PREPARED BY: Donna Fiala,BCC Chair Office of the County Manager Leo E. Ochs, Jr. 3299 Tamiami Trail East,Suite 202•Naples Florida 34112-5746•(239)252-8383•FAX:(239)252-4010 January 27, 2016 Mr.Norman Feder, Chairman North Collier Fire Control and Rescue District 1885 Veterans Park Drive Naples, FL 34109 Via: E-mail and U.S. Mail: nfeder@northcollierfire.com,ostolts@northcollierfire.com Dear Chairman Feder: I have been directed to notify you of the following actions taken by unanimous vote of the Board of County Commissioners at their January 26, 2016 Commission meeting: 1. The Board of County Commissioners(Board) has granted an extension to the enclosed Certificate of Public Convenience and Necessity and Permit issued by the Board to the North Collier Fire Control and Rescue District(District) dated December 9, 2014. This extension shall expire on February 25,2016 at 12:00 midnight. The County's authorized representative shall notify the appropriate State Agency of the Board's action in writing by close of business today. 2. As part of settlement discussions, the Board of County Commissioners voted to offer the North Collier Fire Control and Rescue District a district wide Certificate of Public Convenience and Necessity(COPCN)for a period of one year conditioned upon the District's acceptance of the following terms: a. The District shall appoint the Collier County Medical Director to serve as the District's Medical Director and shall utilize the protocols and standards issued by the Collier County Medical Director to govern the provision of advanced life support services authorized by its COPCN and licensed by the State. b. The District shall operate under the paramedic credentialing standards issued by the Collier County Medical Director. c. The District shall adhere to the paramedic credentialing and recertification ride- time requirements established by the Collier County Medical Director. d. The District shall adhere to the quality assurance program requirements established by the Collier County Medical Director. e. The District shall adhere to the patient care reporting system requirements established by the Collier County Medical Director. We understand that you will likely want to schedule meetings with your Board and staff to discuss this matter further. Our staff and I will be available for additional discussions if requested. Sincerely, Leo E. Ochs,Jr. County Manager CC: County Commissioners Jeff Klatzkow, County Attorney Chief Orly Stolts,North Collier Fire Control Len Price,Administrative Services Department Head Dan E. Summers,Director,Emergency Services Bureau Chief Walter Kopka,Collier County EMS 16E 8 COLLIER COUNTY FLORIDA Renewal of Class"3"COCPN This Permit is Effective January 1,2015 and Expires December 31,2015 Name of Service: North Collier Fire Control and Rescue District Name of Owner: North Collier Fire Control and Rescue District Principle Address of Service: 1885 Veterans Park Drive, Naples, FL 34109 Business Telephone:239-597-3222 Description of Service: Non-Transport Advanced Life Support Number of Ambulances: 18 Ground Units available See Application for Description of Vehicles This permit, as provided by Ordinance No. 2004-12, as amended, shall allow the above named Non- transport ALS Service to operate within the North Naples Service Delivery response boundary and pursuant to the Collier County Fire Chiefs Local Mutual Aid Agreement until the expiration date hereon, except that this permit may be revoked by the Board of County Commissioners of Collier County at any time the service named herein shall fail to comply with any local, state or federal laws or regulation applicable to North Collier Fire Control and Rescue District. 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' . : • is',..."-,:i ttv i f fri41.1 .1, 1, ..... \ , :-.. ,, • ). - .N.:. ,..,,. ,,.. : ,‘,...,,,,,, ti• i" ----1 ,,,,,, ,,,,,..1:::''IP, ----,- ,—.7„---,--,"-'-• rC:.::;:-:: ----:r4r4t.t',I,Y§1,.-to~':','-'—:::—,:o:ttat'' „>- „-:-",,,.;V.,;" Y'L'''' , ,'' ‘▪ "„1.41i {t4., ..„.' - .4" - :•"ifi..„.■;> ,',, s ,• ,A ,tt•-- ,,,,, - .. .., ,-,----- "\ " ,-- — (**.' NORTH COWER FIRE CONTROL AND RESCUE DISTRICT BOARD OF FIRE COMMISSIONERS Norman E. Feder,Chairman • Christopher 1.Crossan,Vice Chairman • Margaret Hanson,Secretary-Treasurer James Burke • Ramon E.Chao •Richard Hoffman • 1,Christopher Lombardo • John 0.McGowan RECEIVCD (Via Hand Delivery&U.S. Mall) Office of the Councy z,iizt;er February 5, 2016 FEB os 2Q1 Ac Donna Fiala Chairman Board of County Commissioners Collier County 3299 Tamiami Trail East,Suite 303 Naples, FL 34112 Dear Chairman Fiala: On behalf of the North Collier Fire Control and Rescue District (District), please consider this notification that the District's Board of Fire Commissioners unanimously approved the Board of County Commissioners' (BOCC) offer of a one year certificate of public convenience and necessity (COPCN) to provide advanced life support (ALS) non-transport services within the entirety of the District's boundaries and accepts the County's conditions associated with the issuance of the COPCN, with such conditions elaborated within an interlocal agreement (I/A)to be executed by the parties. As many of the BOCC's conditions were general statements, the District is proposing to further refine as follows: County Requirement a.: The District shall appoint the Collier County Medical Director serve as the District's Medical Director and shall utilize the protocols and standards issued by the Collier County Medical Director to govern the provision of advanced life support services authorized by its COPCN and licensed by the State. The District proposes to execute a contract with the Collier County's Medical Director to serve as the District's Medical Director. This allows the District to meet statutory requirements as well address liability issues. The contract with the County's Medical Director will include specific provisions that are also included within the I/A with County, including credentialing and recredentialing standards, training requirements, ride time, and a provision that designates the District's current Medical Director as the District's Deputy Medical Director, who will be directly responsible for District's ALS program. The District would appoint a liaison to interface between the Collier County's Medical Director and District Deputy Medical Director. 1885 Veterans Park Drive Naples,FL 34109•(239)597-3222• Fax(239)597-7082• www.northcollierfire.com Chairman Fiala February 5,2016 Page 2 of 4 Since 2011, the District has used the Countywide Common Medical Protocols developed by the Collier County Medical Director. The District agrees to continue to utilize such protocols. The District proposes that the District's Deputy Medical Director will be responsible for determining the range of ALS services within the Countywide Common Medical Protocols that may be provided by the District's paramedics. County Requirement b.: The District shall operate under the paramedic credentialing standards issued by the Collier County Medical Director. The District shall adhere to the paramedic recredentialing and recertification ride-time requirements issued by the Collier County Medical Director. The District proposes that the credentialing and recredentialing standards be specified in the I/A. The District proposes to use its Deputy Medical Director to credential and recredential District's paramedics and EMTs per the standards agreed to with the Collier County Medical Director. As Collier County does not have recredentialing standards for ALS non-transport paramedics, the District's recredentialing standards are proposed to be used for its paramedics and EMTs. They have served the District well over the past 5 years. However, as the District's Medical Director,the Collier County Medical Director must agree to the standards. In addition, any changes would need to be agreed to by Collier County, the District and the Collier County Medical Director prior to the execution of the I/A and contract with the Collier County Medical Director as the standards must be included within such agreements. Finally, as the District's paramedics and EMTs were just recredentialed, the District proposes that all existing credentialed District paramedics remain credentialed. If they are required to go through the process again, a substantial amount of District resources and money will be spent. The District proposes that its current ride time requirement that provides that a District paramedic will ride on the ambulance if the District paramedic initiates ALS services or if requested by Collier County Emergency Medical Services (CCEMS) due to patient needs continues. CCEMS will continue to determine whether the patient needs demand the assistance from the District in the ambulance. This option is cost effective and ensures that there is no reduction in the level of service that is currently being provided. County Requirement d.: The District shall adhere to the quality assurance program requirements established by the Collier County Medical Director. The District proposes an internal and external Quality Assurance/Quality Improvement Committee (QA/QIC) program. The internal QA/OJC program consists of the County's Medical Director, District's Deputy Medical Director and District staff. The external QA/QIC program would consist of a Countywide Quality Assurance/Improvement Program that consists of County Medical Director, District's Medical Director or associates, at least one individual from each ALS service provider, hospitals and other appropriate parties. This is similar to the District's current EMS Council as the District feels that it's extremely important that all parties 1885 Veterans Park Drive Naples,FL 34109•(239)597-3222• Fax(239)597-7082• www.northcollierfire.com . ^ ~ ^ Chairman Fiala poorvctrv5,zoz6 Page av/4 are involved to ensure and improve the continuum of care. To satisfy federal non-disclosure requirements, a business affiliation agreement would be executed by the parties. County Requirement e.: The District shall adhere to the patient care reporting system requirements established b'�the Collier County Medical Director. In order to ensure the continuum of care for patients,the District will provide to CCEMS a one- , user login account to a view only Patient Care report dashboard to be used for quality assurance and performance benchmarking purposes. Collier County EMS will provide a one- user login account to view only Patient Care report dashboard to be used for Quality Assurance and performance benchmarking. Any concerns raised by either the District, CCEMS or the Collier County Medical Director must go through the QA/0[ process. To satisfy federal non- disclosure requirements, a business affiliation agreement would be executed by the parties. Although the BOCC did not include a training requirement, the District proposes that the I/A include such a requirement. The District representative(s) will attend the Collier County quarterly EMS training in-services and then subsequently train the Districts paramedics/EMTs. In addition, the District will continue to provide monthly medical training and Collier County paramedics can attend at no cost unless it is specialty training in which the District charges other outside parties to attend. The Collier County Medical Director will approve all North } | � Collier medical training. } � In developing the BOCC conditions, the Board of Fire Commissioners weighed patient safety, statutory requirements, financial costs, impacts to workload and potential impacts to the ` � collective bargaining agreement with the District's union. Please know that the District was limited in some of its options as all efforts are being made to avoid having to open the District's collective bargaining agreement. If there is an impact to the collective bargaining agreement, there could be substantial delay as the District addresses the issues with its union. We can all agree that any unnecessary delay should be avoided. Due to the expiration of the District's COPCN in less than 3 weeks, the Board of Fire Commissioners respectfully requests that the 8Q[C approve an extension of the District's current COPCN through March 31, 2016. Progress is being made to timely resolve this dispute. A one month extension to the current COPCN's expiration date will allow the I/A to be negotiated and approved by both governing bodies as well as a contract negotiated between the District and the Collier County Medical Director. This request is not an attempt to delay the process; rather, the extension is needed to ensure sufficient time to finalize the agreement. The District also respectfully requests that the BOCC agree to extend any chapter 164, Florida Statutes, requirements while we negotiate the settlement of this issue. The statute allows for extension of dates if both parties agree in writing. As it is not financially prudent to go through mediation at this time, the Board of Fire Commissioners has approved staff to agree to such extensions. 1385 Veterans Park Drive Naples,FL 34109 is(239)597-3222• Fax(239)597-7082 is www.northcollierfire.com Chairman Fiala February 5,2016 Page 4 of 4 For the first time in months, I feel as though we may be able to successfully resolve this issue without litigation. With your Board's action to offer a settlement and our unanimous action to accept the offer and work towards clarification language for the development of the required I/A and contracts, I hope that you agree that we have made considerable progress. We must continue to put our citizens' lives first. I look forward to working with you. Please do not hesitate to contact me if you have any questions. Sinc- y, /41,„ N rman E. Feder hairman North Collier Fire Control and Rescue District Board of Fire Commissioners cc: North Collier Fire Board of Fire Commissioners Collier County Board of Commissioners County Manager Leo Ochs County Attorney Jeff Klatzkow District Counsel Laura Donaldson 1885 Veterans Park Drive Naples,FL 34109•(239)597-3222• Fax(239)597-7082• www.northcollierfire.com