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Backup Documents 09/09/2014 Item #16F1(B) ORIGINAL DOCUMENTS CHECKLIST & ROUTING SLIP TO ACCOMPANY ALL ORIGINAL DOCUMENfS 1 THE BOARD OF COUNTY COMMISSIONERS OFFICFUGTU 61 Print on pink paper. Attach to original document. The completed routing slip and original documents are to be forwarded to the Coun Attorney ffice at the time the item is placed on the agenda. All completed routing slips and original documents must be received in the County Attorney Office no later than Monday preceding the Board meeting. **NEW** ROUTING SLIP Complete routing lines#1 through#2 as appropriate for additional signatures,dates,and/or information needed. If the document is already complete with the exception of the Chairman's signature,draw a line through routing lines#1 through#2,complete the checklist,and forward to the County Attorney Office. Route to Addressee(s) (List in routing order) Office Initials Date 1. Jennifer A. Belpedio, ACA _ County Attorney Office ' CU -7‘f d 3 19" 2. BCC Office Board of County �`(�� -12AVA Commissioners c\.\\ `at 3. Minutes and Records Clerk of Court's Office C�Cis 11 l� 3 2ir 1 PRIMARY CONTACT INFORMATION i Normally the primary contact is the person who created/prepared the Executive Summary. Primary contact information is needed in the event one of the addressees above,may need to contact staff for additional or missing information. Name of Primary Staff Priscilla Doria,H VS Phone Number 239-252-5312 Contact/ Department Agenda Date Item was July 22,2014 s Agenda Item Number ) .D 1 Approved by the BCC q\c\\,-.\ -cec Lc c.\crc , kto-5-1 Type of Document First Amendment Centro Campesino Number of Original 2 Attached Farmworker Center Inc. Documents Attached PO number or account number if document is c. to be recorded INSTRUCTIONS & CHECKLIST Initial the Yes column or mark"N/A" in the Not Applicable column,whichever is Yes N/A(Not appropriate. (Initial) Alicable) 1. Does the document require the chairman's original signature? ``1lff''° �1�/ 2. Does the document need to be sent to another agency for additional signatures? If yes, provide the Contact Information(Name; Agency; Address; Phone)on an attached sheet. (A_ 3. Original document has been signed/initialed for legal sufficiency. (All documents to be signed by the Chairman,with the exception of most letters,must be reviewed and signed by the Office of the County Attorney. f•Q 4. All handwritten strike-through and revisions have been initialed by the County Attorney's 1/ Office and all other parties except the BCC Chairman and the Clerk to the Board N (.4 5. The Chairman's signature line date has been entered as the date of BCC approval of the document or the final negotiated contract date whichever is applicable. 6. "Sign here"tabs are placed on the appropriate pages indicating where the Chairman's 1� signature and initials are required. 7. In most cases(some contracts are an exception),the original document and this routing slip should be provided to the County Attorney Office at the time the item is input into SIRE. ok " Some documents are time sensitive and require forwarding to Tallahassee within a certain time frame or the BCC's actions are nullified. Be aware of your deadlines! 8. � �Q °� \ The document was approved by the BCC on 7 as J/ 1 and all changes made �0 during the meeting have been incorporated in t e attached document. The County Attorney's Office has reviewed the changes,if applicable. 9. Initials of attorney verifying that the attached document is the version approved by the BCC,all changes directed by the BCC have been made,and the document is ready for th c Chairman's signature. I:Forms/County Forms/BCC Forms/Original Documents Routing Slip WWS Original 9.03.04,Revised 1.26.05,Revised 2.24.05;Revised 11/30/12 16E1 MEMORANDUM Date: September 18, 2014 To: Priscilla Doria, Grants Coordinator Housing, Human & Veteran Services From: Ann Jennejohn, Deputy Clerk Minutes & Records Department Re: Amendment #1 to the SHIP Subrecipient Agreement between Collier County and Centro Campesino-Farmworker Center, Inc. Attached is an original copy of the agreement amendment referenced above, approved July 22, 2014 In Absentia of the Board of County Commissioners and subsequently ratified (Item #16F1B) during their meeting held September 9, 2014. The second original agreement amendment has been held in our department for the Board's Official Record. If you have questions, please feel free to call me at 252-8406. Thank you Attachment 16F 1 ( 65) Grant- SHIP FY 2011-2012 SHIP FY 2012-2013 SHIP FY 2013-2014 Activity: - Owner-Occupied Rehabilitation Program Subrecipient: - Centro Campesino- Farmworker Center, Inc. DUNS # - 173849191 CSFA# - 52.901 FIRST AMENDMENT TO AGREEMENT BETWEEN COLLIER COUNTY AND CENTRO CAMPESINO-FARMWORKER CENTER, INC. THIS AGREEMENT is made and entered into this ' day of -- •\cr-- , 2014, by and between Collier County, a political subdivision of the State of Florida, ("COUNTY" or "Grantee") having its principal address as 3339 E. Tamiami Trail, Suite 211, Naples FL 34112, and "Centro Campesino-Farmworker Center, Inc." a private not-for-profit corporation existing under the laws of the State of Florida, having its principal office at 35801 SW 186th Avenue, Florida City, Florida 33034-5508 WHEREAS, on June 24, 2013, the County entered into an Agreement with Subrecipient to administer the State Housing Initiatives Partnership Program (SHIP) Owner Occupied Rehabilitation Program. WHEREAS, the Parties desire to amend the Agreement to amend the Budget Narrative (Exhibit B) of the agreement to increase Fiscal Year 2011-2012 funding by $100,000 and reduce Fiscal Year 2012-2013 funding by $100,000. WHEREAS, Fiscal Year 2011-2012 funding project delivery will increase to $10,000 and rehab funds will increase by $90,000 and Fiscal Year 2012-2013 funding project delivery will decrease by $10,000 and rehab funds will decrease by $90,000. NOW, THEREFORE, in consideration of the mutual promises and covenants herein contained, it is agreed by the Parties as follows: Words l eugh are deleted; Words Underlined are added Amendment#1 SHIP- Owner Occupied Rehabilitation Centro Campesino Farmworker Center, Inc, Page l of 3 bJ 16F1 (s) EXHIBIT B BUDGET NARRATIVE OWNER OCCUPIED REHABILITATION PROGRAM The total SHIP allocation to SUBRECIPIENT for the Owner-Occupied Rehabilitation Program shall be $856,000.00. Sources for these funds are as follows: Fiscal Year Project Delivery Rehab Fund Total Expenditure Deadline 2011-2012 $15,000* $135,000 $150,000 12/31/2014 $25,000* $225,000 $250,000** 2012-2013 $22,600* $203,400 $226,000 4/30/2015 $12,600* $113,400 $126,000 2013-2014 $48,000* $432,000 $480,000 7/31/2015 Total Funds $85,600 $770,400 $856,000 *maximum project deliver **COUNTY and SUBRECIPIENT acknowledge that this additional$100,000 being spent timely is dependent upon timely submission of income-eligible applicants in July and August from COUNTY to SUBRECIPIENT * * * **Remainder of page intentionally left blank. Signature page to follow.** Amendment#1 SHIP- Owner Occupied Rehabilitation Centro Campesino Farmworker Center, Inc, Page 2 of 3 16F1 CO ATTEST: BOARD OF COUNTY COMMISSIONERS OF DWIGHT E. BROCK, CLERK COLLIER COUNTY, FLORIDA ezClerk • • HENNING, CH• ' AN A est as tO C�►aI •R signature only Dated: .640-ember 1 g,2014 (SEAL) Centro Campesino-Farmworker Center, Inc., By: £ME 11 & - Subrecipient Signature t),e A. milk Subrecipient Name it/i �vPa o 2 Title Approved in absentia per Resolution 2000-149 on July 2014 BY: • PfAI'd0 Leo Ochs, Jr. , ou, ty Manager Approved as to form and legality: %0i3..k..c-e-ck Jennif'e'r A. Belpedio Assistant County Attorney Op This Amendment has been approved on °k-c ' day of cxnbc-Nr", 2014. Agenda Item # Amendment#1 SHIP- Owner Occupied Rehabilitation Centro Campesino Farmworker Center, Inc, Page 3 of 3 %b 6/24/2014 ' EXECUTIVE SUMMARY 16 F 1 013 Recommendation to approve a State Housing Initiative Partnership Subrecipient Agreement with Centro Campesino Farmworker Center, Inc. for the administration of an Owner-Occupied Rehabilitation Program for a total contract award of$856,000 and to accept a six-month extension of the expenditure deadline for SHIP Fiscal Year 2011/2012 program funds granted by the Florida Housing Finance Corporation. OBJECTIVE: To continue to promote affordable housing strategies for low- to moderate-income persons through the State Housing Initiatives Partnership Program. CONSIDERATIONS: On July 7, 1992, the Florida legislature enacted the William E. Sadowski Affordable Housing Act to provide additional funding to local communities to promote and advance affordable housing initiatives. Funds are generated through documentary stamp tax on real estate transactions. Under the State Housing Initiatives Partnership(SHIP)program, Collier County and the City of Naples receive funds from the State of Florida through the Florida Housing Finance Corporation to undertake eligible activities. SHIP Subrecipient Agreement: Staff was directed by the Board in mid 2013 to establish an owner-occupied rehabilitation program utilizing an outside vendor. On May 14, 2013, the Board approved an amendment to the FY2011-2013 Local Housing Assistance Plan (LHAP) to include owner-occupied rehabilitation with a sponsor-driven approach in the plan (Agenda item 16D8). The SHIP LHAP identifies eligible strategies and serves as a guideline for the use of all SHIP funds. Rehabilitation of owner-occupied properties has been shown to preserve neighborhoods and assist in reducing declines in property values that result from deterioration. In response to these needs, and the Board's desire for a rehabilitation program, staff prepared an amendment, with technical assistance from the state, to the SHIP 2013-2016 LHAP and submitted it to the Florida Housing Finance Corporation (FHFC) for review and approval to add owner-occupied rehabilitation to the County and City of Naples SHIP strategies. This was approved by the FHFC and then by the Board on the April 8, 2014(Agenda item 16D1). In parallel, staff advertised a request for application cycle on January 21, 2014 with a 30-day submittal period to secure a non-profit organization to implement the Owner-Occupied Rehabilitation program. Housing, Human and Veteran Services (HHVS) received one application in response, from Centro Campesino Farmworker Center, Inc. On March 19, 2014, a review panel interviewed the applicant and recommended award to Centro Campesino Farmworker Center,Inc. Centro Campesino has operated over 42 years as a non-profit community development corporation providing services to South and Central Florida residents of low-to-moderate income. Centro Campesino has administered similar rehabilitation programs using SHIP funding in other counties, including Hendry and Desoto. Other Federal and State programs Centro has administered include Weatherization and Low Income Home Energy Assistance Programs. Centro's Director of Construction Services holds a Florida General Contractors license and has 29 years of experience in homebuilding and construction management. Their Inspector of Testing & Quality Control works directly with clients, ascertaining their eligibility and needs and assisting them throughout the construction process. The Subrecipient Agreement provides for an Owner-Occupied Rehabilitation program to be administered by Centro Campesino Farmworker Center, Inc. and is designed to assist income-eligible homeowners that own and occupy their home by providing necessary repairs to correct code violations or make emergency 6/24/2014 ió & i (6) repairs that will impact their health, safety and welfare. The subrecipient will carry out the housing rehabilitation contract management and inspection of the Owner-Occupied Rehabilitation Program and shall perform technical and administrative work involving the repair and renovation of residential properties in the program. HHVS will have a properly procured independent professional review all inspections, quotations, etc. to ensure best value and only necessary repairs are made. Staff has met with the Finance Department staff to explain the program's planned operations and controls. The subrecipient will establish a contractual relationship with the homeowner and with the competitively selected contractor to ensure all parties are aware of the program requirements and the tasks and deliverables required. Staff looked at other counties that administer rehabilitation programs specifically, Hillsborough County, which currently administers a rehabilitation program through a subrecipient agreement. Hillsborough County does require a contract between their subrecipient and the homeowner and the county and the homeowner, but no direct agreement between the contractor and the homeowner or the subrecipient and contractor. It has been determined by staff that the most appropriate subcontractual arrangement is that which Centro Campesino will establish, thus mitigating and reducing exposure and risk to Collier County. There will be an agreement between Collier County and the homeowner through a promissory note and mortgage loan that will define the terms of the mortgage and promissory note and will be recorded in the public records prior to any work commencing on the homeowner's unit. A modification will be done at the completion of the rehabilitation of the unit to reflect the actual rehabilitation cost expended. The proposed subrecipient agreement allows for funding from three fiscal years as follows: Fiscal Y ear'' Maximum Project D ivei y*.!r 'Rehab Fund 'Total 2011-2012 $15,000 $135,000 $150,000 2012-2013 $22,600 $203,400 $226,000 2013-2014 $48,000 $432,000 $480,000 Total Funds $8500. $770,400 $856,000 *Funds paid directly to the Subrecipient to administer the program. SHIP expenditure extension acceptance: Collier County was allocated a total of$430,987.00 from State Fiscal Year 2011-2012 funding and has generated $356,021.51 of program income and carry-forward for a total of$787,008.51. The funds are used to implement SHIP program strategies outlined in the 2010-2013 LHAP. Terms of the grant include a requirement to expend seventy-five percent of the funds on rehabilitation projects and a requirement to expend all funds within a three-year timeframe. Purchase Assistance to first-time homebuyers has been the primary initiative of the County's SHIP program. The County experienced some difficulty in meeting the total rehabilitation set-aside requirement because there has been little new construction recently for those homebuyers also qualifying for the purchase assistance program, and therefore was in risk of not expending FY11/12 funds by the required deadline of June 30, 2014. In light of this, staff submitted a formal request to FHFC to extend the expenditure deadline for Collier County's FY 11/12 SHIP funding from June 30, 2014 to December 31, 2014. This six-month extension will allow staff time to enter into a subrecipient agreement with an outside organization to administer a residential rehabilitation program. The new outsourced rehabilitation program will assist the County in meeting the rehabilitation set-aside requirement, of which approximately $150,000 remains to be spent by 6/24/2014 the deadline. On April 10, 2014, FHFC approved the County's request. Such approval is ck-� o thi " J item. FHFC does not require the Board Chairman to sign a document for the extension to take effect. Rehabilitation Ordinance Revisions: Ordinance 94-39; as amended, governs the County's Rehabilitation program. Staff will be bringing forth a request to modify this ordinance, in particular,to recognize an arms-length implementation approach. The Ordinance modification will be the final step to fully implementing the new Owner-Occupied Rehabilitation program. FISCAL IMPACT: Funds are available within SHIP Grant Fund 791, Project 33198, 33222, and 33258. The proposed action does not have an impact on the General Fund due to a recent notification of state funding which will provide future administration throughout County FY15. LEGAL CONSIDERATIONS: Rule 67-37.005(6)(i), Florida Administrative Code, allows the expenditure deadline to be extended with good cause, a determination that has already been made by Florida Housing Finance Corporation's Review Committee. This item has been approved for form and legality and requires a majority vote for Board approval. -JAB GROWTH MANAGEMENT IMPACT: Acceptance of these funds will allow the County to expand affordable housing opportunities for its citizens and further the goals of the Housing Element of the Collier County Growth Management Plan. RECOMMENDATION: That the Board of County Commissioners approves and authorizes the Chairman to sign a State Housing Initiative Partnership Subrecipient Agreement with Centro Campesino Farmworker Center, Inc. and to accept a six-month extension of the expenditure deadline for State Housing Initiatives Partnership program Fiscal Year 2011/2012 funds granted by the Florida Housing Finance Corporation. Prepared By: Priscilla Doria,Grant Coordinator, Housing, Human&Veteran Services Attachments: 1. SHIP Extension Approval 2. CCFC Agreement 3. Collier County Rehab Standards 4. SHIP Solicitation(Due to the size of the solicitation, a web link has been provided for viewing at http://www.col1iergov.net/ftp/AgendaJune24/PubServices/16D112111 SHIPOORPSol icitati on.pdf A hard copy is also available at the County Manager's Office) 5. Application(Due to the size of the solicitation, a web link has been provided for viewing at http://www.coll iergov.net/ftp/Agenda3une24/PubServices/16D 112111 CCFCAPPLICATION.pdf A hard copy is also available at the County Manager's Office) 16F1 ( CENTRO CAMPESINO FARMWORKER CENTER, INC. !c f co y°Cent �� Edutallon K ,y[�o{ Lin E�OnOPM'ODtoUnity w•I■ 1. www.centrocarnpesino.org February 19,2014 INYI0110 MOWS Headquarters Ms. Kimberley Grant, Director P.O. Box 343449 Florida City, FL 33034 Collier County Housing Human and Veteran Services Dept 3339 E.Tamiami Trail,Suite 211 (305) 245-7738 Naples,FL 34112 (305) 247-2619 fax Dear Ms.Grant and Members of the RRC: i have read the Collier County Housing,Human and Veteran Services(HHVS)application Board of Directors to implement a SHIP Owner-Occupied Rehabilitation Program. On behalf of Centro Joseph Segor, Esq. Campesino Farmworker Center, Inc. (CCFC),as the duly authorized signatory for CCFC, I President agree to and accept the terms,specific limitations and conditions expressed therein. In Members addition,I have read,rely upon,acknowledge and accept the County's Disclosure and Disclaimer,which is attached hereto and is fully incorporated into this letter. Anjenys Conzalez-Eilert CASA-USA Wilfrid Pressa By signing below, I acknowledge that I have read and understand the Certifications Radio RCH. Inc. attached hereto and, if awarded SHIP funds,as applicable,Centro Campesino Farmworker Center, Inc.will be able to comply fully with the provisions of all additional Fernando Pro Farm Worker Advocate applicable federal,state and local requirements,including procurement and financial Marco Tejada management.I understand that The County reserves the right to verify that I am SunTrust Bank authorized to bind Centro Campesino Farmworker Center,Inc.to this application and to subsequent agreements with Collier County should an award be given to CCFC for the provision of Owner-Occupied Rehabiliation Services. I understand that the County may require documentation verifying such authority. I am submitting with this application,a Senior Staff notarized resolution signed by the President of Centro Campesino Farmworker Center, Inc.,(CCFC),authorizing me as signatory representative. Diane Cantor Executive Director Please contact me at:305-245-7738,ext.228 should you have any further questions. I Maria tampa Comptroller will immediate) address them. CCFC appreciates the opportunity to apply for the grant and welcomes the opportunity to come before any committee you designate to respond Dianna Daley Assistant Director to questions and provide information about our ability to satisfy the terms of our obligations and provide high quality home rehabilitation to those we are honored to Rennatta Delgado Assistant Director serve. Jorge Barrios Director of Construction Services $�cerely, Diane M.Cantor Executive Director Programs Affordable Housing Job Skills Training Weatherization & Rehab Youth Services 16F1CS) COLLIER COUNTY HOUSING,HUMAN&VETERAN SERVICES GRANT APPLICATION APPLICANT INFORMATION Organization Name: Centro Campesino Farmworker Center Inc. Organization Mailing Address: PO Box 343449 Florida City FL 33034 Physical Address if different: 35801 SW 186 Ave Florida City FL 33034 Phone: 305 245 7738 Extension 228 Contact Person/Title: Diane Cantor Contact Email Address: dcantor@c cfcfl.org Federal Tax ID#: 59-1460598 DUNS#: 173849191 AGENCY ORGANIZATION INFORMATION 1. Is your organization a for-profit or non-profit organization?If the organization is a non-profit do you have a 501(c)(3)status? Yes[ No❑ Years in Operation: 42 2.Is your organization or agency faith based? Yes❑ No If yes,all faith-based organizations must complete and attach Acknowledgement of Religious Organization Requirements and must identify national or state affiliation and provide your mission statement. 3. Agency has written personnel,fiscal/procurement&implemented policy?* *Housing,Human&Veteran Services will review item 3 upon award. Yes No❑ 4.Agency has a written administrative operating procedures manual? Yes[ No❑ *Housing,Human&Veteran Services will review item 4 upon award. 5.Agency has a written conflict of interest policy and has attached it to this application. Yes[ No❑ 15 16F1 (9 ') Summary Information: Owner-Occupied Rehabilitation Proposal 1. Proposed Program Design; Centro Campesino Farmworker Center's(CCFC)will offer an easy access opportunity for eligible Collier County homeowners to obtain fast,reliable rehabilitation of key systems in their homes. Relying on referrals of applicants already approved by Collier County,CCFC Intake staff(Mayra Rodriguez, Operations Manager and Chris Barraza,Manager,Testing&Quality Assurance)will contact homeowners by phone and in-person. Both are bilingual English/Spanish,and as needed,CCFC will use volunteers and other agency staff to provide translation in Kreyol. Jorge Barrios,CCFC's director of construction,who is himself a licensed Ft.general contractor,assisted by Mr.Barraza,will do an on site inspection in which he will determine the rehabilitation needs for the home. This form will be signed by the homeowner to verify that agreement has been reached concerning the deficiencies of the home which can be addressed by the program. Next,a Write-up defining the scope of services for the home, will be widely circulated to area contractors along with all directions on the opportunity to bid. Following a fair and clear selection process,CCFC will award the contracts for each job. CCFC will monitor each subcontractor's progress throughout the project,and prior to payment of final invoices to the subcontractor(s),CCFC will conduct a detailed inspection and submit a completion form stipulating the homeowner's sign-off,CCFC's approval of the work and that all necessary permits have been pulled and have received final satisfaction from applicable building departments. CCFC will maintain files on each unit completed which will include a complete list of all applicable warranties,subcontractor's contact information and record of expenditures. 2. Objectives,Benchmarks,milestones: If funded,CCFC will have$770,440 to expend on owner-occupied rehabilitations. Based on an average expenditure of$24,000 per unit—some will reach the$30,000 maximum and others will be less)the organization plans to complete approximately 32 units. SCHEDULE OF ACTIVITIES CCFC proposes to complete the scope of work from the dwelling inspection to the final report submission within a seven month term.The table below demonstrates each milestone, the individual team members' work responsibilities with each individual estimated time to complete the task, and the estimated project start and finish dates which clearly indicate that we will meet our goals. SHIP-COLLIER COUNTY Estimated Time Apr- May- Jun- Jul- Aug- Sep- Oct- Team Member's Work ID of Completion 14 14 14 14 14 14 14 Responsibilities Milestones Dwelling Jorge Barrios&Chris 1 Inspection Barraza Scope of Jorge Barrios&Chris 2 Work/Write Ups _ Barraza 3 Pull out Bids Diane Cantor&Jorge Barrios 4 Contracts I� Diane Cantor 16F1 ( )( 6 Estimated Time Apr- May- Jun- Aug- Sep- Oct- Team Member's Work ID of Completion 14 14 14 I' 14 14 14 - Responsibilities 5 Obtain Permit I Sub Contractor 6 Job Completion Sub-Contractor 7 Invoicing Jorge Barrios Jorge Barrios, Chris Barraza &City or County 8 Final Inspection Inspector Final Report 9 ' Submission All CCFC Team 3. Forms: Since CCFC will be provided by Collier County with families which have been deemed eligible for service,CCFC has not provided an intake application. Should this be needed,we will gladly supply one. Attached please find the Inspector's Evaluation Form,which details the work which in the inspector's professional opinion should be completed on the home and which is signed by the homeowner. Attached also is an Invitation to Bid form along with the Bid Analysis Form which CCFC uses to evaluate its decisions. 4.Coordination of Agency Resources: CCFC plans to accomplish the rehabilitation of Collier County homes by using a combination of field staff,CCFC office staff, updates on a designated part of our website and telephone communication(via direct cell phone contact with our field staff and to our Operations Manager. CCFC staff are located(30-40 minutes)from most Collier County addresses and based on our partnership with Collier County Housing Authority and Coalition of FL Farmworker Organizations(COFFO)can arrange to utilize offices at these locations in Collier County should that be beneficial to clients. Since intake has already been accomplished,CCFC is planning to expend most of its staff resources at the residences of clients. Past experience has shown CCFC that acting as a nonprofit organization with 501-C-3 status,we can a)assure that all work is performed to the highest standard and is in agreement with the scope of work b)respond to client concerns and assure that subcontractors are addressing all issues and communicating effectively and c)due to our 501-C-3 status can sometimes receive donations of goods or services which help expand the impact of our projects to reach more families by stretching all grant dollars as far as they can possibly reach. S. Location of Activity: Collier County,FL,wherever eligible families reside. 6. Consistency of CCFC's proposed activities with Collier County's Local Housing Assistance Plan with respect to Owner-Occupied Rehabilitation Program: CCFC's activities are designed to comply with the particulars of the County RFP which address the Local Housing Assistance Plan(LHAP).Specifically,CCFC will"address the housing needs of very low,low and moderate income households"and will"preserve affordable housing". CCFC will abide by the replacement standards indicated in the LHAP for all appliances,equipment and systems,both regarding quality and longevity,and will assure that following LHAP and our own internal purchasing and procurement standards,that the greatest value is achieved for the Collier County recipients served by our activities. We further stipulate that we support and will abide by the nondiscrimination standards expressed in the LHAP.7. 8. Tracking Program Expenditures: CCFC regularly reports on and follows the requirements of numerous funding sources,governmental,corporate and foundations. We will follow whatever requirements are defined for us when we are notified of the award. As a standard procedure,CCFC segregates funds for specific programs and purposes and carefully monitors that each project's scope of services drives the expenditure of funds. No subcontractor can expend funds for any purpose not defined in the approved scope of services or confirmed by an approved change order,in the case of unforeseen conditions. Fiscal reports are generated monthly,and we are accustomed to providing funders with monthly reports. All invoices are reconciled with contracts and must be approved by the field supervisor as well as in our Fiscal Dept. 16F1 (0 9. Monthly Report: On a monthly basis,CCFC will provide Collier County with a report providing a narrative description of each approved project and its progress towards completion,photographs to provide evidence of "before"and"after"and work in process,and the request for reimbursement will detail all expenditures which have been made in accordance with the County's requirements. The report will also indicate any explanation of deviations from the approved schedule should weather conditions,personal circumstances related to the lives of homeowners,etc.,should make this necessary. 10. Person(s)responsible for providing monthly and annual reports: Jorge Barrios,Director of Construction will be the primary contact for monthly reports. Diane Cantor,Executive Director and Mayra Rodriguez,Operations Manager,will work with him to prepare and provide the annual report to the HHVS of Collier County. These three individuals will be available to make in person presentations and to respond to questions at meetings of the Collier County Housing, Human and Veterans Services Dept or to attend training should this be a requirement upon notification of an award. 11. Resolution of Client Conflicts: CCFC is committed to quickly resolving client/customer concerns before they reach the attention of our funders/partners. We do so by sending our field staff to the client's location and,when necessary,bringing in the subcontractor,so that there can be respectful,immediate resolution of the problem. We consider ourselves to be our clients'advocates and have assumed responsibility for assuring that they receive all work to which they are entitled, and that it is delivered in a respectful manner and is of excellent quality. Because we are very accessible to our clients{they have our cell phone numbersl),we experience very few unresolved issues. In addition,many subcontractors have worked with our agency on numerous projects and so value the opportunity for work and the relationship with CCFC,that they would not wish client dissatisfaction to prevent them from further consideration. They are aware that CCFC will suspend or terminate subcontractors from our approved list if their work results in more than an occasional complaint. CCFC will always notify our funding source/partner in the event of an issue which we cannot resolve or which we deem is not due to an omission by CCFC or a subcontractor. On occasion,we have encountered homeowners who want CCFC to complete work on their homes which is not allowed by particular grant guidelines and who try to claim that they are entitled to such services or that a subcontractor"promised"to provide these additional services. In such instances,we inform the County agency,and always respond respectfully to the client. Because we place so much emphasis on a properly prepared and signed scope of services,we rarely encounter any difficulty. In any internal response,we first refer the client to our Manager,Testing&Quality Assurance. If they are still dissatisfied they may speak with or meet with the Director of Construction Services and/or the Executive Director. This rarely occurs;the executive director most often receives thank you calls and notes of appreciation. 12. Warranty Process: CCFC provides each homeowner with written information explaining warranties which apply. We urge homeowners to carefully inspect repairs,new installations and renovations during the warranty period so that reports can be made before warranties expire. Our subcontractors warrant labor for 90 days. On carpentry,our subcontractors warrant work for one year,materials and labor. On HVAC,subcontractors warrant labor for 90 days,and parts and systems all come with manufacturers'warranties which vary according to the products. Most appliances come with 1 year warranties. CCFC is available to homeowners we serve should they have questions or concerns. We often relay instructions over the phone which can help someone reset a circuit rather than scheduling a costly post-warranty period service call. We are committed to customer satisfaction and believe that it is our responsibility to educate our clients on how to use new systems and appliances so that they may derive maximum benefit.