LAB Minutes 02/17/2016 Naples, Florida, February 17, 2016
LET IT BE KNOWN that the LIBRARY ADVISORY BOARD met on this date in regular session at
10:00 a.m. in the Headquarters Library with the following members present:
CHAIR: Doris J. Lewis — District 4 t\
VICE-CHAIR: Loretta Murray — District 1 �. `
Carla Grieve — District 2
Connie Bettinger-Hennink— District 3 k +p�
Marjorie H. Gagnon — District 5
ALSO PRESENT: Val Kocin, Library Director EN
Tanya Williams, Assistant Library Director
Karen Tibbetts, Administrative Assistant
Bobbi Skaggs, Board Member, Friends of the Library
Ellen Taylor, Naples resident, Library volunteer
APPROVAL OF MINUTES
Mrs. Lewis asked for additions or corrections to the minutes of January 20, 2016. No corrections were
noted. Ms. Bettinger-Hennink moved to approve the minutes. Mrs. Murray seconded and the motion
was carried unanimously.
REPORT OF OFFICERS — None
COMMUNICATIONS
a —Written
• Mrs. Grieve reported that the Collier Citizen is looking for new and noteworthy events at the
Library. Please let her know if you have any information that she can write about.
b — Personal — None
PUBLIC COMMENTS
• Ellen Taylor, a current Library volunteer and FOL member, is interested in helping the Library
in any way she can.
• She currently works with disabled residents at Goodlette Arms, a senior low income housing
apartment complex subsidized by HUD. There are approximately 250 units at Goodlette Arms.
• She is interested in enhancing Library services to the disabled.
• Mrs. Kocin suggested for her to visit the upcoming book sale in order to create an in-house
library at Goodlette Arms. The last day of the book sale will feature book bundles for reduced
pricing.
UNFINISHED BUSINESS
Employee of the Month — February
• Ms. Bettinger-Hennink nominated Maria Mendieta from the South Regional Library for the
February employee of the month. Mrs. Murray seconded the nomination and the motion
passed unanimously.
NEW BUSINESS
1) Season!
• Mrs. Kocin acknowledged all the time and energy spent by Library staff to acclimate new
customers to the Library system.
• Recently, the entire County experienced a system outage which affected computers and
telephones. However, Library staff was able to accommodate patrons.
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• Commissioner Penny Taylor visited NR and gave kudos to staff for continuing to provide
quality customer service despite the outage.
• Mrs. Kocin's evening book discussion was well attended, and participants provided great
one-on-one feedback on the Library.
• Mrs. Kocin and Mrs. Murray recently attended a Town Hall meeting, and another is
scheduled at Marco Island.
• The Library is looking to expand its partnering with area businesses.
GENERAL CONSIDERATIONS
Customer Convenience, Customer Surveys
• The County is beginning a Quality Assurance/Quality Control (QA/QC) with customer service.
• The Library will be creating surveys for patrons to provide their feedback on the Library and its
services.
• New survey questions will be distributed every couple of weeks on different colored paper.
• Patrons continue to provide comments online, which are reviewed to see if there are any
trends to address.
ASSISTANT DIRECTOR'S REPORT
1) Current Statistics
• Ms. Williams provided handouts of statistics for the first four months of FY2016.
• New statistics that are being calculated include:
o WiFi Usage, which is captured 24/7
o Electronic Resource: NewsBank (online newspaper database)
o Electronic Resource: EBSCO (free service with Novelist subscription)
• OverDrive usage continues to increase
• Ms. Williams will research with the State Library to determine how to capture true
electronic statistics.
DIRECTOR'S REPORT
1) Performance Enhancements: Computer Migration Update
• Mrs. Kocin reported that Jared Del-Re is the Applications Analyst, and comes from the
County IT Dept.
• He has been an essential part of provided support to all branches
• He will be working on getting HDMI on the projectors to provide better resolution for
presentations
• Laptop bars will be created to make it more convenient for patrons to charge and use their
electronic devices at the Library.
2) Focus on Facilities
• Bill Wilkins has been meeting with Facilities on Wednesdays as they visit each Library
location to determine what improvements need to be made.
• A list will be compiled to prioritize the work.
3) Staffing Update
• Mrs. Kocin reported that the Mail-a-Book position is being reviewed to replace Rand Bass
who retired.
• Ms. Williams is reviewing the MAB program to update the brochure and policies to make it
more user friendly and more efficient.
REPORT OF THE FRIENDS
• Mrs. Skaggs represented the Friends of the Library and stated that she has been on the LEAP
program with Rosemary LaBarge.
• The FOL will be providing funds for year-round LEAP students. They are considering to hire a
roving student that can help at different Library locations.
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• Ms. Tibbetts provided a list of the FOL board members that are liaisons at each of the Library
branches. They can be contacted through the FOL office.
• Each liaison identified $2000 for enhancements for each branch.
• Carpeting and painting estimates were larger than expected, so those improvements will be
handled by Facilities.
• The Bagels and Book Club Breakfast scheduled for February 10 was cancelled due to an
unexpected injury suffered by the author.
• Ms. Williams recently attended a Nick Linn Series luncheon which was phenomenal at an
awesome venue.
Ms. Bettinger-Hennink inquired about the Volunteer Appreciation schedule, and Ms. Williams will
check with Joanne Wannemacher.
ADJOURNMENT
There being no further business to come before the Library Advisory Board, Ms. Gagnon moved to
adjourn, Ms. Bettinger-Hennink seconded and the motion was carried unanimously. The meeting was
adjourned at 10:40 a.m.
The next Library Advisory Board meeting will be held on Wednesday, March 16 at the Headquarters
Library.
Approved by:
c)(
Doris J. Lewis, CCair, Library Advisory Advisor Board
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