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10/02/2015 Agenda (09/04/15 Continuation) Port of the Islands Community Improvement Dist ct fJ Board of Supervisors J. Anthony Davis, Chairman Calvin Te By , 'strict Manager Norine Dillon,Vice Chairperson Daniel Cox,District Counsel Dale Lambert,Assistant Secretary Ronald Benson,District Engineer Theodore Bissell,Assistant Secretary Richard Ziko,Assistant Secretary q/'-f-'t5 Continued Meeting Agenda Friday, October 2,2015 — 10:00 a.m. 1. Call to Order and Roll Call 2. Public Comment on Agenda Items 3. Discussion of the Severn Trent Services Contract 4. Supervisors' Requests 5. Public Comment Period 6. Adjournment The next meeting is scheduled for Friday,October 16,2015 at 10:00 a.m. District Office: Meeting Location: Severn Trent Services,Inc. Orchid Cove Clubhouse 5911 Country Lakes Drive 25005 Peacock Lane Fort Myers,Florida 33905 Naples,Florida 34114 239-245-7118 http://pnicid.com/ 239-430-0806 October 1,2015: AMENDED AND RESTATED AGREEMENT FOR WATER AND WASTEWATER OPERATION AND MAINTENANCE Between SEVERN TRENT ENVIRONMENTAL SERVICES,INC. and PORT OF THE ISLANDS COMMUNITY IMPROVEMENT DISTRICT _October 2015 TABLE OF CONTENTS Article 1 DEFINITIONS 1 Article 2 PURPOSE 6 Article 3 REPRESENTATIONS AND WARRANTIES OF THE PARTIES 6 Section 3.1 Representations and Warranties of the District 6 Section 3.2 Representations and Warranties of the Operator 7 Section 3.3 Disclosure of Information 8 Article 4 SCOPE OF SERVICES AND OPERATOR'S RESPONSIBILITIES 8 Section 4.1 General 8 Section 4.2 Standard of Care 8 Section 4.3 Process Control 8 Section 4.4 Routine Maintenance of the Facilities and Equipment 9 Section 4.5 Repairs and Replacement 9 Section 4.6 Staffing 10 Section 4.7 Disposal of Process Residue 10 Section 4.8 Testing and Laboratory Analysis 10 Section 4.9 Odor and Noise Control 11 Section 4.10 Safety 11 Section 4.11 Communications 11 Section 4.12 Reports 11 Section 4.13 Emergency Response 12 Section 4.14 Accounting Records 13 Section 4.15 Inventory and Condition of Facilities Equipment 13 Section 4.16 Mosquito Control 13 Section 4.17 Manufacturers' Warranties 14 Section 4.18 Additional Services 14 Section 4.19 Meter Installation and Inspection Services 14 Section 4.20 Customer Service,Meter Reading and Utility Billing Services 14 Section 4.21 Chemicals 17 Section 4.22 Mosquito Control Chemicals 18 Section 4.23 Additional Field Services 18 Article 5 CAPITAL PROJECTS 19 Article 6 ENVIRONMENTAL COMPLIANCE 19 Section 6.1 Environmental Compliance Guarantee 19 Section 6.2 Fines and Penalties 19 Article 7 DISTRICT'S RESPONSIBILITIES 20 Section 7.1 District's and Operator's Representatives 20 Section 7.2 Permits 20 Section 7.3 Utilities 20 Section 7.4 Compliance with Laws 20 Section 7.5 License to Use the Facilities 20 Section 7.6 Notice of Litigation 20 Section 7.7 Access 21 Section 7.8 Combined Sewer Overflow and Infiltration and Inflow 20 Section 7.9 Approval or Disapproval of Proposed Extraordinary Costs 20 Section 7.10 General Authority 21 Article 8 COMPENSATION 21 Section 8.1 Annual Fee 21 Section 8.2 Other Costs and Expenses 21 Section 8.3 Change in Scope 22 Section 8.4 Taxes 23 Section 8.5 Accrual of Interest on Late Payments 23 Article 9 TERM AND TERMINATION 23 Section 9.1 Term 23 Section 9.2 Termination 23 Article 10 RISK MANAGEMENT 24 Section 10.1 Indemnification 24 Section 10.2 Operator's Insurance 24 Section 10.3 District Insurance 25 Section 10.4 Operator's Liability 25 Article 11 DISPUTE RESOLUTION 25 Section 11.1 Applicability 25 Section 11.2 Disputes 25 Section 11.3 Selection of Independent Engineer 26 Section 11.4 Replacement of the Independent Engineer 26 Section 11.5 Covenant to Continue Work 26 Article 12 MISCELLANEOUS 26 Section 12.1 Relationship 26 Section 12.2 Construction 26 Section 12.3 Entire Agreement;Amendments 27 Section 12.4 Waiver 27 Section 12.5 Assignment 27 Section 12.6 Force Majeure 27 Section 12.7 Governing Law and Venue 27 Section 12.8 Notices 27 Section 12.9 Severability 28 Section 12.10 Counterparts 28 Section 12.11 Modification of Agreement 28 Section 12.12 Survival 28 EXHIBITS Exhibit A Scope of Work—Operations Services Exhibit B Scope of Work—Utility Billing and Customer Service Exhibit C Scope of Work—Field Services Exhibit D District's Environmental Permits Exhibit E Meter Installation Fee Schedule Exhibit F Labor and Equipment Rates Exhibit G Mosquito Control Areas Exhibit H Description of Facilities Exhibit I Baseline Conditions Ili WASTEWATER OPERATION AND MAINTENANCE AGREEMENT THIS AMENDED AND RESTATED WATER AND WASTEWATER OPERATION AND MAINTENANCE AGREEMENT(hereinafter,the"Agreement")is made and entered into this day of 2015, by and between Port of the Islands CID, a municipal corporation organized under the laws of the State of Florida (hereinafter the "District"), and Severn Trent Environmental Services, Inc., a Texas corporation with its principal place of business at 16337 Park Row, Houston, Texas 77084 (hereinafter the"Operator"). WHEREAS, pursuant to a Water and Wastewater Operation and Maintenance Agreement(the "Original Agreement") between the parties dated as of July 2006, the District hired Operator to operate and maintain the District's Facilities(defined below);and WHEREAS,the parties duly amended the Original Agreement in August 2011;and WHEREAS,the parties now desire to enter into this Agreement which supersedes the Original Agreement and the prior amendment. NOW, THEREFORE, in consideration of the mutual agreements herein contained, and subject to the terms and conditions herein stated,the parties agree as follows: Article 1 DEFINITIONS "Abnormal or Biologically Toxic Material" is defined as any substance or combination of substances contained in the raw water or influent wastewater received or treated at any of the Facilities in sufficient concentrations or amounts so as to either: (i) interfere with the biological processes necessary for the removal of organic and chemical constituents from the water or wastewater in a manner required to meet Applicable Law including the discharge limits specified in the District's Environmental Permit(s);or (ii) cause the effluent wastewater discharged from the Facilities or the Process Residue to become hazardous waste as defined under RCRA and/or hazardous substances as defined under CERCLA. Abnormal or Biologically Toxic Materials may include, but are not limited to, concentrations of heavy metals,phenols,cyanides,pesticides,herbicides,priority pollutants as listed by USEPA,or any substance that violates the local or USEPA standards for finished water after the routine processing of the influent water or wastewater. "Adjustment Date"shall mean October 1 n of each and every year following the Commencement Date. "Affiliate"shall mean"related parties"to the Operator and District within the meaning of Section 144(a) (3)of the Internal Revenue Code. "Agreement"is defined in the Preamble to this Agreement. "Agreement Year" is defined as any consecutive twelve (12) month period during the term of the Agreement (including the renewal options) that begins on the Commencement Date and subsequently ends on each anniversary of that date. Page 1 "Annual Chemical Budget" is defined as the total of all Operator expenditures incurred in the performance of Operator's obligations under Section 4.21 in an amount up to a maximum of Twenty Thousand Dollars($20,000)for each Agreement Year,which is separate from the Base Compensation. "Annual Maintenance Expenditures" is defined as the total of all expenses incurred annually by the Operator in connection with the discharge of its maintenance responsibilities as provided by Section 4.4 of this Agreement;provided however that the Annual Maintenance Expenditures shall exclude Operator's direct labor expenses and related benefits for those individuals exclusively assigned by the Operator to the operations and maintenance of the Facilities and whose cost is included in the Base Compensation hereunder. The Annual Maintenance Expenditures shall specifically include, but shall not be limited to, all materials, supplies, parts, tools,outside subcontractors, specialized services, rental equipment and all of the Operator's overtime costs and related benefits, as well as the cost of Operator's personnel not exclusively assigned to the operation and maintenance of the Facilities at an agreed hourly billing rate. As stated in Section 4.5 hereunder, any individual expenditure for the repair and/or replacement of Facilities' equipment or structure, other than a Capital Improvement, whose unit cost (as to any single event or function) exceeds Two Thousand Dollars ($2,000) shall be subject to the District's prior approval. The cost of such approved expenditures shall be included in the Annual Maintenance Expenditures. "Annual Mosquito Control Chemical Budget"is defined as the total of all Operator expenditures incurred in the performance of Operator's obligations under Section 4.22 in an amount up to a maximum of Ten Thousand Dollars($8,000)for each Agreement Year,which is separate from the Base Compensation. "Annual Process Residue Budget" is defined as the total of all Operator expenditures incurred in the performance of Operator's obligations under Section 4.7 in an amount up to a maximum of Fifteen Thousand Dollars($12,000)for each Agreement Year,which is separate from the Base Compensation. "Annual Repair and Maintenance Budget"is defined as the total of all Annual Maintenance Expenditures in an amount up to a maximum of Fifteen Thousand Dollars($20,000)for each Agreement Year,which is separate from the Base Compensation. "Annual Instrumentation/Technology Budget"is defined as the total of all Operator expenditures incurred in the performance of Operator's obligations under Section 4.22 in an amount up to a maximum of Ten Thousand Dollars($15,000)for each Agreement Year,which is separate from the Base Compensation. "Applicable Law"is defined as those laws, rules,regulations,codes,administrative and judicial orders, directives,guidelines,judgments,rulings,interpretations or similar requirements or actions of any federal, state, local government, agency, executive or administrative body of any of the foregoing, including CERCLA and RCRA, in each case which pertain to the(a)parties' respective responsibilities wider this Agreement; (b) operation or maintenance of the Facilities;(c)health and welfare of individuals working at or visiting the Facilities; and (d) the collection, delivery, treatment and disposal of the District's wastewater, Process Residue and/or related wastes. This definition specifically includes the terms, conditions,requirements or schedules of any administrative or judicial settlement or enforcement related, in any way, to the Facilities,to the collection,delivery,pretreatment or treatment of the District's water and wastewater;to the handling,transportation,treatment and disposal of Process Residue;and to each of the District's environmental permits issued for the Facilities. "Authorized Representative"is defined in Section 7.1 of this Agreement. "Base Compensation"shall mean the Operator's base monthly fee for its performance of the Services. Page 2 "Baseline Conditions"shall mean the hydraulic influent flow of wastewater received and/or processed at the Facilities and the maximum wastewater influent loading limits contained in such influent wastewater set out in Exhibit I. The Baseline Conditions shall be reset and adjusted on each and every Adjustment Date to reflect the actual influent hydraulic flows and loadings processed at the Facilities during the Agreement Year just ended. "Capital Improvement(s)" shall mean changes, modifications, additions or upgrades to the Facilities constructed or implemented by the District or with the District's prior approval. "CERCLA" is defined as the federal Comprehensive Environmental Response Compensation and Liability Act,as same may be amended from time to time,42 USC §9601 et seq. "Change of Law"is defined as the occurrence of any of the events listed in(i)through(iv)below,which results or can reasonably be expected to result in(a) the need to make a Capital Improvement at or to the Facilities in order for the Operator to operate the Facilities in accordance with this Agreement and Applicable Law; or (b) an increase or decrease to the cost of managing, operating or maintaining the Facilities in accordance with this Agreement and Applicable Law;or(c)a material and adverse effect on the scope of the Operator's liabilities or obligations under this Agreement: (I) there is passed or promulgated any federal, state or other local law, statute, ordinance, rule or regulation different from those existing on the date this Agreement is executed;or (ii) there is passed or promulgated any amendment to, or change in, federal, state or other local law, statute, ordinance, rule or regulation (including any applicable sales tax regulation)following the date of this Agreement;or (iii) following the execution of this Agreement, there comes into existence an order or judgment of any federal,state or local court,administrative agency or other governmental body containing interpretations of any Applicable Law relating to the operation or maintenance of the Facilities or the health and safety of the Operator's employees that is inconsistent with generally accepted interpretations in effect on the date this Agreement is executed;or (iv) after the effective date of this Agreement, any change occurs which affects the issuance or renewal,or causes a suspension,termination,interruption,revocation,denial or failure of renewal (for reasons other than Operator fault or failure by the Operator to comply with the terms of this Agreement)of any official permit,license or necessary approval by the USEPA, the Occupational Safety and Health Administration or the State Environmental Agency. "Chemical Reimbursement Amount"is defined in Section 4.21(b). "Chemical Shortfall Amount"is defined in Section 4.21(b). "Commencement Dale"shall mean the date designated by the parties hereunder for the commencement of their respective obligations. The parties agree the Commencement Date shall be October 1,2015. "District"is defined in the Preamble to this Agreement. "District's Environmental Permit(s)" or "Environmental Permit(s)" shall refer to the District's Discharge Permits and all other permits and licenses issued to the District and required for the supply of Page 3 finished water from the Facilities. Copies of all Environmental Permits are attached as Exhibit D to this Agreement. "District's Discharge Permit(s)" and/or "Discharge Permit(s)" shall refer to all permits and licenses issued to District and required for the discharge of wastewater from the Facilities.Copies of all Discharge Permits are attached as Exhibit D to this Agreement. "Environmental Compliance Guarantee"is defined in Section 6.1. "Facilities" or "District's Facilities" is defined as the water treatment facilities, wastewater treatment plant and all associated facilities,as described in Exhibit H. "Force Majeure" is defined as any act, event or condition to the extent it adversely impacts the cost of performance of, or adversely affects the ability of, either party to perform any obligation under this Agreement(except for payment obligations)if such act,event or condition,in light of any circumstances which should have been known or reasonably believed to have existed at the time, is beyond the reasonable control and is not a result of the willful or negligent act,error,omission or failure to exercise reasonable diligence on the part of the party relying thereon;provided,however,that the contesting party in good faith or failure in good faith to contest such action or inaction shall not be construed as a willful or negligent act,error,omission or lack of reasonable diligence of either party. (a) Inclusions subject to the foregoing, such acts, events or conditions may include,but shall not be limited to,the following: (i) an act of God, landslide,earthquake, fire,explosion, flood,hurricane,tornado,sabotage, or similar occurrence, acts of a public enemy, terrorism, extortion, war, blockade, insurrection,riot or civil disturbance; (ii) the failure of any appropriate governmental agency or private utility to provide and maintain utilities; (iii) any failure of title to the Facilities or any placement or enforcement of any lien,charge or encumbrance on the Facilities or on any improvements thereon not consented to in writing by,or arising out of any action or agreement entered into by, either party to the Agreement; (iv) the inability of the Operator and its subcontractors to gain and maintain access to all areas of the Facilities and/or adjoining the Facilities where the Operator is required to provide services or perform any work hereunder; (v) the preemption,confiscation,diversion,destruction or other interference by,on behalf or with authority of a governmental body in connection with a declared or asserted public emergency or any condemnation or other taking by eminent domain or similar action, in the possession of property, equipment or materials located at the Facilities, or in the performance of the Services to be performed by Operator hereunder; (vi) strikes, work stoppages or labor disputes affecting the Operator and any subcontractor (excluding material suppliers)of the Operator; (vii) with respect to the Operator, the presence at the Facilities of(i) subsurface structures, materials or conditions having historical, geological, archeological, religious or similar Page 4 significance; (ii) any habitat of an endangered or protected species; or(iii) functioning subsurface structures used by utilities on,underneath,near or adjacent to the Facilities; (viii) with respect to the Operator, (i) the presence anywhere in, on or under the Facilities on the Commencement Date of underground storage tanks; (ii) the presence of hazardous materials or regulated substances in environmental media anywhere in, on or under the Facilities as of the Commencement Date; (iii)the off-site migration of pollutants and/or off-site contamination, including any migration of pollutants that is not caused by the negligence of the Operator;or(iv)contamination of the Facilities from groundwater,soil or airborne hazardous materials or regulated substances migrating from sources outside the Facilities to the extent not caused by the Operator's negligence; (ix) with respect to the Operator,damage to the Facilities caused by third parties not related to or under the control of the Operator including, but not limited to, other contractors and subcontractors for the District; (x) the failure of any subcontractor or supplier to furnish services, materials, chemicals or equipment on the dates agreed to, but only if such failure is the result of an event that would constitute Force Majeure if it affected the Operator directly, and the Operator is not able after exercising all reasonable efforts to timely obtain substitutes;and (xi) the breach of this Agreement by one of the parties to the extent it adversely impacts the non-breaching party's cost of performance under this Agreement or adversely affects the ability of the non-breaching party to perform any obligation under this Agreement, (b) Exclusions. None of the following acts, events or conditions shall constitute an event of Force Majeure: (i) general economic conditions, interest or inflation rate fluctuations, commodity prices or changes in process,currency or exchange rate fluctuations; (ii) changes in the financial condition of the District,the Operator or any of their Affiliates or subcontractors; (iii) union work rules which increase the Operator's operating cost for the Facilities; (iv) any impact of prevailing wage laws on the Operator's costs; provided however such requirements or demands may constitute a Change of Law entitling the Operator to additional compensation; (v) the consequence of Operator error, including any errors of Operator Affiliates or subcontractors;and/or (vi) litigation against the District and/or Operator. "Indemnified Party"is defined in Section 10.1. "Indemnifying Party"is defined in Section 10.1. "Independent Engineer" refers to a nationally recognized independent consulting engineering firm experienced in the design and/or the operation of water and/or wastewater treatment systems as selected in accordance with the procedures set forth in Article 11 herein. Page 5 "Mosquito Control Chemical Reimbursement Amount"is defined in Section 4.22(b). "Mosquito Control Chemical Shortfall Amount"is defined in Section 4.22(b). "Non-Processible Water or Wastewater" is defined as wastewater (i) which contains Abnormal or Biologically Toxic Materials;(ii)which is otherwise detrimental to the operation and performance of the Facilities;or(iii)which exceeds the design capabilities of the Facilities as defined by the Operations and Maintenance Manual for the Facilities or as provided in submissions made to regulatory agencies in connection with the construction and/or the permitting of the Facilities. "Operator"is defined in the Preamble to this Agreement. "Original Agreement"is defined in the Preamble to this Agreement. "Process Residue" is defined as grit, screenings and wastewater sludge generated by or through the operation of the Facilities. "Process Residue Reimbursement Amount"is defined in Section 4.7(c). "Process Residue Shortfall Amount"is defined in Section 4.7(c). "RCRA" is defined as the Resource Conservation Recovery Act, as same may be amended from time to time,42 USC§8921 et seq. "Repair and Maintenance Reimbursement Amount"is defined in Section 4.5(a). "Repair and Maintenance Shortfall Amount"is defined in Section 4.5(a). "Services"is defined in Section 4.1. "Sewer Use Ordinance" is defined as the District's ordinance, order, regulation or policy which establishes the requirements for persons discharging wastewater to District's sewer system,as same may be amended from time to time. "Shutdown" is defined as the cessation or substantial interruption of normal operations at the Facilities due to the failure of operating equipment or interruption of the processes of the Facilities for reasons other than the negligence of the Operator or its employees,agents or subcontractors. "State"is defined as the State within which geographical boundaries the District is located. "USEPA"refers to the United States Environmental Protection Agency. "Utility Billing Services"is defined in Section 4.20(b). Article 2 PURPOSE Commencing on the Commencement Date and during the term of this Agreement, the District agrees to engage the Operator as an independent contractor to operate and maintain the Facilities, and Operator agrees to operate and maintain the Facilities in accordance with the terms and conditions of this Agreement, Applicable Law and all permits, licenses, manufacturer's protocols and specifications applicable to the operation and maintenance of the Facilities. Each party hereto agrees it will cooperate in good faith with the other and its agents, employees, representatives, officers, contractors and subcontractors to facilitate the performance of the mutual obligations set forth in this Agreement. Page 6 Article 3 REPRESENTATIONS AND WARRANTIES OF THE PARTIES Section 3.1 Representations and Warranties of the District District hereby represents and warrants that,as of the date hereof: (a) It is a municipal corporation of the state duly organized, validly existing and in good standing under the laws of the State,with all legal right,power and authority to enter into this Agreement, to own and operate its properties,to carry on its business as now conducted and as proposed to be conducted,and to enter into and perform its obligations under this Agreement. (b) This Agreement, District's execution and delivery of this Agreement and District's performance of its obligations hereunder, have been duly and validly authorized. This Agreement has been validly executed and delivered by District and constitutes a legal,valid and binding obligation of District,enforceable in accordance with its terms. (c) District's execution, delivery and performance of this Agreement will not conflict with or result in any violation of, or constitute a default or a condition which upon notice or lapse of time, or both, would constitute a default under any judgment, order, writ, injunction, decree, rule, regulation, permit, license, note, agreement, mortgage, deed, contract or other instruments that apply to,or which bind District or any of its assets and properties. (d) There are no actions, suits, proceedings or governmental investigations pending, or, to its best knowledge, threatened against it or its assets or properties, and no judgments, decrees, orders, rulings, writs or injunctions outstanding against it or its assets or properties, that would in any case have a material adverse effect upon District's ability to execute this Agreement or otherwise to consummate and perform its respective obligations hereunder. (e) The District and its representatives are fully familiar with this Agreement and the obligations set forth herein, including all the exhibits and schedules attached to this Agreement, if any, and District is fully capable of performing and complying with the same. Section 3.2 Representations and Warranties of the Operator Operator hereby represents and warrants to the District that,as of the date hereof: (a) It is a corporation duly organized, validly existing and in good standing under the laws of the State of Florida, and qualified to conduct business in the State with full corporate power and authority to enter into this Agreement,to carry on its business as now conducted and as proposed to be conducted,and to enter into and perform this Agreement. (b) This Agreement, Operator's execution and delivery of this Agreement and Operator's performance of its obligations hereunder, have been duly and validly authorized by Operator by all necessary corporate action. This Agreement has been validly executed and delivered by Operator and constitutes a legal, valid and binding obligation of Operator, enforceable in accordance with its terms. (c) The execution,delivery and performance of this Agreement will not conflict with,or result in any violation of, or constitute a default or a condition which upon notice of lapse of time or both, would constitute a default, under the organizational documents of Operator nor under any judgment, order, writ, injunction, decree, rule, regulation, permit, license, note, agreement, Page 7 mortgage,deed,contract or other instruments that apply to, or which bind Operator or any of its assets or properties. (d) There are no actions, suits, proceedings or governmental investigations pending, or, to its best knowledge, threatened against it or its assets or properties, and no judgments, decrees, orders, rulings, writs or injunctions outstanding against it or its assets or properties, that would in any case have a material adverse effect upon Operator's ability to execute this Agreement or otherwise to consummate and perform its respective obligations hereunder. (e) The Operator is fully familiar with this Agreement and the obligations set forth herein,including all exhibits and schedules attached to this Agreement, if any, and Operator is capable of performing and complying with same. Section 3.3 Disclosure of Information The District and the Operator each represent and warrant to the other that each has disclosed,and will in the future disclose,any and all information it now has,or may have in the future,relating to the Facilities which may be relevant to the other in performing its duties and obligations. Such information shall include, but shall not be limited to, the appropriate sections of any vulnerability or security assessment performed(including any vulnerability assessments performed in accordance with 42 USCS §300i-2 or any other similar statute), environmental audits, prior permit violations and/or dealings with regulatory agencies. Article 4 SCOPE OF SERVICES AND OPERATOR'S RESPONSIBILITIES Section 4.1 General Subject to the terms and conditions provided herein,the Operator shall provide labor,tools,utilities and materials, including an on-site routine stock of chemicals (including mosquito control chemicals) necessary for the operation and maintenance of the Facilities, to the extent specifically set forth in this Article 4 (hereinafter the "Services"), and for fuel for any monthly testing of emergency generators, lubricants for routine and preventative maintenance, laboratory and safety supplies, office supplies, computer supplies, and duly insured and properly maintained Operator vehicles. The Services include: (a)treatment of wastewater influent delivered to the Facilities;(b)routine preventative maintenance of the Facilities;(c)repair and replacement of the Facilities' equipment; (d)laboratory testing and analysis;(e) operation of the water supply well field and operation of the drinking water treatment facility; (f) preparation and prompt delivery of all applicable and required filings, including discharge reports, to District and to regulatory agencies as prescribed by Applicable Law; and(g)development of operations procedural manual within ninety(90)days of the Commencement Date. Section 4.2 Standard of Care The Services provided under this Agreement are of a professional nature and shall be performed in accordance with the degree of skill and care ordinarily exercised by members of Operator's profession in the geographic region of the Facilities. Section 4.3 Process Control (a) The Operator shall operate and maintain the Facilities and all equipment and processes contained therein in accordance with relevant operation and maintenance manuals for the Facilities, Applicable Law and the Environmental Permits. Page 8 (b) Operator will utilize a computer process control program to record all relevant process measurements,run process calculations and generate monthly process control report. The process control report will be submitted to the District as part of Operator's reporting requirement in Section 4.12(a)below. (c) During any District-approved construction or other modification of the Facilities,the District and the Operator will work together to maintain Operator's access to the Facilities and to minimize disruption and outages to the Facilities'existing equipment and components. The District and the Operator will jointly develop a plan of action which will address protection to the Facilities' equipment and processes during any such construction and/or other rehabilitation period while providing for the continued operation of the Facilities to the extent reasonably possible. Section 4.4 Routine Maintenance of the Facilities and Equipment (a) Subject to the limitations set forth in Sections 4.5 and 8.2 below, the Operator shall (i) perform routine preventative maintenance in accordance with manufacturers' specifications and approved operating and maintenance procedures developed for equipment and processes of the Facilities; (ii)repair and/or replace equipment, including repair and replacement of District owned signage; (iii)clean and lubricate equipment;(iv)make equipment inspections and needed adjustments;(v) perform predictive maintenance as appropriate; (vi) perform building and grounds janitorial services for the Facilities and cleaning of all equipment and vehicles;(vii)perform plumbing and electrical maintenance; (viii) maintain vehicles and light duty service trucks necessary for daily operations; and (ix) maintain all of the Facilities' instrumentation, including instrumentation provided to the Operator by the District pursuant to this Agreement. Operator shall schedule and track all preventative and corrective maintenance and perform spare parts inventory control in accordance with standard industry practice. (b) Operator will utilize the current Computer Maintenance Management System (CMMS) for all maintenance and inventory of Facility equipment. This CMMSshall generate work orders on a routine basis for all routine and preventative maintenance activities,as well as monitor inventory levels. Completed work orders will be entered into the program and a monthly report will be generated showing all activity. The program will be able to track and report the history of service and repair of all major pieces of equipment. This maintenance and inventory summary report will be submitted as part of the Operator's reporting requirement in Section 4.12(a)below. Section 4.5 Repairs and Replacement (a) The Operator shall be responsible for all Annual Maintenance Expenditures not to exceed the Annual Repair and Maintenance Budget(which Annual Repair and Maintenance Budget shall be separate from the Base Compensation). (1) The District shall also pay Operator an amount, if any, (the "Repair and Maintenance Shortfall Amount") equal to all Annual Maintenance Expenditures in excess of the Annual Repair and Maintenance Budget. Operator will bill the District for the Repair and Maintenance Shortfall Amount on a monthly basis and the District will pay each such invoice within thirty(30)days of receipt. (ii) Operator shall reimburse the District an amount, if any, (the "Repair and Maintenance Reimbursement Amount") equal to all unexpended amounts remaining in the Annual Repair and Maintenance Budget within a period of thirty (30) days following each Adjustment Date. Page 9 (b) The Operator shall not incur any single maintenance related expenditure whose unit cost exceeds Two Thousand Dollars($2,000) without the prior written approval of the District, except in the case of emergencies threatening the immediate shutdown of, or the substantial reduction in the operational capacity of any of the Facilities, or the life, health or property of the District and/or the Operator, their employees and/or agents or others (for purposes of this Section 4.5 only, all such emergencies shall be referred to collectively and individually as an "Emergency"). When the Operator determines a condition constitutes an Emergency,the Operator may begin taking the necessary abatement action, including all necessary equipment repairs, immediately without the District's prior approval. Any cost incurred during the Emergency shall be included in the Annual Maintenance Expenditures,subject to the District's subsequent review and approval. Any such cost unnecessarily incurred in an Emergency shall be borne by the Operator without reimbursement by the District,but only to the extent it is subsequently determined the Operator's actions in incurring such cost were not consistent with good and prudent industry practice given the information available to the Operator at the time the decision to incur such cost was made. Section 4.6 Staffing (a) The Operator shall provide qualified and, where required,certified staffing for the operation and maintenance of the Facilities in accordance with the District's Environmental Permits. (b) Operator's staffing shall include, but not be limited to an Operator, Operator Trainee and a Part Time Operator to conduct the process control, testing and routine and preventative maintenance for the daily operation of the Facility, as well as direct management supervision of the base efforts of the project by the Project Manager(12 hrs/week). (c) The Operator shall provide an appropriate level of training for its personnel. (d) The Operator shall comply with the requirements and policies of the District regarding minority hiring,but only to the extent same is in compliance with Applicable Law. Section 4.7 Disposal of Process Residue (a) As the agent for the District,the Operator shall dispose of Process Residue. (b) The Operator shall dispose of Process Residue either at an approved landfill or at an approved land application site designated and made available by the District. Title and ownership of Process Residue shall remain with the District notwithstanding such services by the Operator. (c) Operator shall pay the costs of transportation and disposal of Process Residue up to the Annual Process Residue Budget. (i) The District shall also pay Operator an amount, if any, (the "Process Residue Shortfall Amount")equal to all annual Process Residue expenses in excess of the Annual Process Residue Budget. Operator will bill the District for the Process Residue Shortfall Amount on a monthly basis and the District will pay each such invoice within thirty(30) days of receipt. (ii) Operator shall reimburse the District an amount, if any, (the "Process Residue Reimbursement Amount") equal to all unexpended amounts remaining in the Annual Process Residue Budget within a period of thirty (30) days following each Adjustment Date. Page 10 Section 4.8 Testing and Laboratory Analysis Operator shall perform or contract with a laboratory certified by the State to perform all sampling and laboratory analysis required by the District's Environmental Permits. Laboratory procedures and analysis shall conform to the then current edition of Standard Methods for the Examination of Water and Wastewater,or shall be in accordance with testing requirements of the District's Environmental Permits. Section 4.9 Odor and Noise Control (a) Operator shall operate the Facilities within the limits and capabilities of the Facilities' equipment to effectively control odor and noise and ensure there is no avoidable disruption of adjacent neighborhoods. (b) Odor complaints received by the Operator shall be reported to the District within twenty-four(24) hours and contain the name, address, phone number, date and time, Operator contact person, nature of odor, probable origin of the odor and the action the Operator will implement or has implemented to remedy and/or mitigate said odor. Section 4.10 Safety (a) The Operator shall implement a proper safety program prior to beginning its Services under this Agreement. Such safety program shall comply with Applicable Laws and Operator agrees it will adhere to all portions of that safety program; provided however that under all circumstances, Operator should not assume any obligation or incur any liability for any injury,death or damage caused by(i)unsafe site conditions not created by the Operator or by any of its agents,employees and subcontractors,(ii)work being performed by other parties not related to the Operator,(iii)the negligence of District, and/or(iv)the negligence of any third party not related to the Operator. The Operator will coordinate with all subcontractors, prior to commencement of work, to ensure Operator safety program rules are reviewed and implemented while on site. (b) The District shall ensure its other contractors adhere to Operator's safety program by including it in the scope of future contracts and/or purchase orders. Section 4.11 Communications (a) To keep the District informed about the status of the Facilities,the Operator shall, within thirty (30) working days of the Commencement Date, develop an informational communications program, subject to District's approval,which shall be comprised of a written monthly report to District on the operational status and maintenance of the Facilities. (b) Operator may interface with regulatory agencies without District's consent in matters related to compliance with the District's permits,including the Environmental Permits,and/or with respect to matters required under the Operator's staff certification and licensing requirements and/or as otherwise necessary to comply with Applicable Law,including communication during emergency situations. Operator shall, as soon as practicable and in reasonable detail, inform the District of the subject matter of such communications with regulatory agencies. All other communications with regulatory agencies,the media or community groups may occur only upon District's request or with District's prior approval. Page 1 I Section 4.12 Reports (a) Operator shall maintain computerized and other necessary records of operations, maintenance, repair and improvement activities at the Facilities and shall prepare and submit to the District a monthly report, delivered to the District not later than ten (10) days following the end of each month, including a narrative and itemized summary of operations, maintenance, repair and replacement activities (including the draw-down against the Annual Repair and Maintenance Budget, Annual Chemical Budget, Annual Mosquito Control Chemical Budget, Annual Instrumentation/Technology Budget and Annual Process Residue Budget)and data required for monthly reporting to local, state and federal agencies. The monthly report shall also include the following items: (i) copies of waste and sludge manifests; (ii) insurance claims that are filed or pending; (iii) copies of all reports and correspondence made by the Operator to local, state and federal regulatory agencies on behalf of the District;(iv)the process control reporting described in Section 4.3(a)above;and(v)the CMMS reporting described in Section 4.4(b)above. (b) The Operator shall collect the data for all permit monitoring and operating reports required by Applicable Law or by this Agreement and shall deliver the required monitoring and operating reports to the District Manager and District Engineer and to the appropriate regulatory agencies having competent jurisdiction over same. If required pursuant to Applicable Law, the Operator shall attest as to the accuracy and completeness of the data collected for each report.The District, however, shall at all times be responsible for maintaining all required permits for the ownership and operation of the Facilities. (c) All Facilities' records and data, including but not limited to operation reports, laboratory reports and monitoring documentation,but excluding Operator's budgetary and financial information,are the property of the District and cannot be destroyed by Operator without written consent of the District. All site-specific operating procedure guidelines, preventative maintenance and safety programs and plant evaluation reports will, upon termination of this Agreement, become and remain the property of the District. Section 4.13 Emergency Response (a) Operator shall provide emergency response when required. Emergencies include situations in which, absent Operator's action, there is a risk of: (i) the Facilities' noncompliance with Applicable Law;(ii)failure of the Facilities to operate;(iii)circumstances affecting the safety of persons or property; (iv) adverse impact of hurricanes, floods and other extreme weather conditions and natural or man-made disasters; and (v) the occurrence of an event of Force Majeure or Shutdown. (b) Operator shall provide said emergency response as promptly as possible, but, absent extraordinary circumstances, within ninety(90) minutes of being notified of the existence of the emergency and the need to respond thereto. (c) All costs incurred by the Operator in responding to emergencies shall be borne by the District, except where specifically provided otherwise,and where such emergency,production stoppage or failure of the Facilities to operate is a direct result of Operator's failure to operate and maintain the Facilities in accordance with the terms of this Agreement. (d) In the event of sudden damage or destruction of any portion of the Facilities,or in the event of an emergency which in the reasonable judgment of the Operator is likely to result in material loss or damage to any portion of the Facilities, or constitute a threat to human health or safety, the Operator may suspend operations of those portions of the Facilities which are reasonably Page 12 determined to be affected by the emergency and may make such emergency repairs as are necessary to mitigate or reduce such loss, damage or threat. The Operator shall provide prompt notice to the District of any such damage, destruction or threat and of any emergency repairs that have or will be taken. The District and the Operator shall cooperate in good faith in pursuing reasonable measures to mitigate any threats to human health or safety,or the environment. (e) Within thirty (30) days of the Commencement Date, the Operator shall develop an emergency response plan which shall designate emergency team members and identify the standard operating procedures to be followed. In the event of an evacuation,the Operator will report to the District's designated emergency management location, or other site to be specified by the District's authorized representative. Section 4.14 Accounting Records Operator shall maintain up-to-date financial and accounting records as they apply to the Annual Maintenance Expenditures and the expenditures counted against the Annual Chemical Budget, Annual Mosquito Control Chemical Budget and the Annual Process Residue Budget. The records must be kept in accordance with the Operator's standard accounting practices and made available to the District within thirty(30)working days of District's written request. Section 4.15 Inventory and Condition of Facilities Equipment (a) Within ninety(90)days of the Commencement Date,Operator shall submit a written inventory of all hand tools, consumables and expendable supplies and spare parts at each of the Facilities. Within ninety (90) days of the Commencement Date, the Operator shall also submit a written inventory of any and all Process Residue contained at the Facilities. The District shall have twenty (20) days to verify and accept Operator's written inventories submitted pursuant to this section. (b) At the termination of this Agreement, the Operator shall provide the District with inventory in quantity and/or value equal to or greater than the initial inventory, reasonable wear and tear excepted. The Operator shall be permitted to leave only an amount of Process Residue at the Facilities less than or equal to the amount of Process Residue listed in the inventory prepared by the Operator and accepted by the District pursuant to Section 4.15(a)above. (c) Within ninety (90)days of the Commencement Date and at least once during every Agreement Year thereafter,the Operator shall prepare and submit an assessment report on the conditions of the Facilities and process equipment. The assessment report shall include a list of repair or replacement projects and recommended Capital Improvements necessary to ensure the operation of the Facilities will conform to Applicable Law together with the projected costs associated with same. (d) Within ninety (90) days of the Commencement Date, Operator shall institute and maintain an asset management system which will consist of an up-to-date asset list of all major equipment and assets in the Facilities and a report of the condition of such equipment and assets. Section 4.16 Mosquito Control (a) The Operator shall be responsible for the periodic spraying of mosquito control chemical fogging agent within the District areas described in Exhibit G to this Agreement utilizing the current application equipment of the District. Page 13 (b) The application rate for the spraying of insecticides shall comply with Applicable Law. (c) The Base Compensation will include the labor necessary for a maximum of sixty (60) applications annually. Any Operator costs for additional applications beyond these base amounts will be charged to the District in accordance with Section 8.2. The chemical costs for such spraying, including the chemical Anvil or similar type insecticide, will be counted toward the Annual Mosquito Control Chemical Budget. (d) Application of insecticide will be based on recommended guidelines for "landing rate count", "mosquito trap counts" and other recognized indicators as referenced in Florida Statute Section 388.011(1). (e) Operator shall provide a mosquito spraying schedule to the District on a monthly basis. (f) If the District requires an enhanced program for mosquito mitigation beyond the spraying program identified in this Section, the Operator will solicit proposals from qualified contractors and will provide such proposals to the District for consideration. The District shall enter into an Agreement with such chosen contractor and Operator will make recommendations to the District regarding approval of the contractor's invoices. Section 4.17 Manufacturers'Warranties The Operator shall be responsible for maintaining all new equipment purchased by the District in accordance with manufacturers' warranties after the Commencement Date. In addition,the Operator shall assist the District in enforcing the warranties and guarantees, if any, for existing equipment used in connection with the operation of the Facilities. Under no circumstances shall the Operator's obligations hereunder include any express or implied warranties with respect to all Facilities equipment. Section 4.18 Additional Services Operator shall provide to the District, upon the request of the District and the availability of resources, such additional services as may from time to time be needed at the discretion of the District. In the event additional services are required by the District, Operator shall obtain quotes from qualified local contractors for such services. In the event the quoted cost for these services is greater than those proposed by in accordance with the attached Schedule of Rates for Services included in Exhibit F,or local contractors cannot meet the District's required schedule, District Manager may authorize the work to be performed by Operator and so notify the Board. Section 4.19 Meter Installation and Inspection Services (a) All meters and installation materials shall meet American Water Works Association Standards and be in compliance with applicable District, county or state codes. All installation and inspection fees shall be collected from the District's customers in advance,in accordance with the District's Current Rate Order. (b) It is the practice of the Operator to maintain permanent records of meter services installed,which includes a plat or map, as available, which shows the location of each meter installed and each sewer inspection performed. This allows Operator to accurately account for meter services installed,inspections performed and taps installed-for each customer of the District. Page 14 (c) Because of the extreme variability of work load, meter installation is not part of the base fee for Utility Operations. Meters will be installed in accordance with the fee schedule outlined in Exhibit E. Section 4.20 Customer Service, Meter Reading and Utility Billing Services (a) Operator shall provide monthly water meter readings in accordance with the District's billing requirements using hand held meter reading devices supplied and maintained by Severn Trent Environmental Services (STES). Questionable readings shall be re-read within one(1) business day of any notice of a questionable reading to the original reading. Such meter reading costs are included in the Base Compensation. (b) Operator shall undertake and perform all billing services required to timely and regularly process customer water and wastewater utility bills ("Utility Billing Services") in the manner set forth below in accordance with the District's tariffs or in such other manner reasonably agreed to by the parties. Such Utility Billing Services include,but are not limited to,the following: (i) Operator shall mail its customer bills on a monthly basis;such mailing to include a laser printed bill,return mailing,return envelope and first class U.S.Postage. Except as set out in Section 4.20(bxx)below, the cost of first class postage for customer bills shall be at the expense of the Operator. (ii) Operator will establish a local telephone number which will be manned by the Operator for forty (40)hours per week during any normal business hours(Monday through Friday between 8:00 a.m.and 5:00 p,m.)as directed in writing by the District,with the exception of all District-observed holidays for customer inquiries relating to customer accounts Operator shall respond in a timely manner to all customer inquiries including,by way of example arid not limitation,bill inquiries and inquiries pertaining to service initiation and termination,and reports of water main breaks,low water pressure,water quality concerns and wastewater discharge. Any customer calls received during off hours will be answered by an electronic voice activated answering machine. (iii) As directed by the District, the Operator will respond to overdue accounts (i.e., those accounts not paid within ninety(90)days of the invoice date),but the burden and cost of collections will be borne by the District unless otherwise agreed upon. (iv) Operator shall provide aging information to the District to assist with the District's determination of when a lien should be applied to an account. (v) Operator shall provide maintenance, storage and history of customer accounts on Operator's own system, including miscellaneous changes to customer master records and input records of customer meter readings. (vi) Operator shall open customer return envelopes and provide manual input of customer payments from remittance advices into Operator CIS/Billing system. (vii) All receipts will be combined daily for deposit to the District's designated bank account. These moneys will be deposited within twenty four(24)hours of receipt except for legal holidays,weekends,and due to Force Majeure. Page 15 (viii) Operator shall return remittance advices,deposit slips and related notices to the District. (ix) Where directed by the District, Operator shall discontinue water service and reconnect based on delinquent account or change in customer status. The District shall defend and indemnify Operator from customer claims related to improper discontinuation of water services,except to the extent that such claims arise due to the negligence of Operator. (x) District shall compensate/reimburse Operator for all postage expenses incurred by the Operator as a result of any increases in the applicable postal rate set by the United States Postal Service above the postal rates set by the United States Postal Service in effect as of the commencement of this Agreement. (xi) If Operator is required to issue bills to more than seven hundred (700) customers per month,District shall compensate/reimburse Operator at a rate of One($1)Dollar per bill for each and every additional customer, exclusive of any reimbursement for an increase in postal rates provided in Section 4.20(b)(x)above. (c) When requested the Operator shall prepare the following reports for the District: (I) "Daily Transaction Journal" — a documentation of all monetary and non-monetary transactions which have been posted to each individual customer's account (available daily or as transactions occur); (ii) "Account Balance Report" — a report indicating each customer's current and past due balance; (iii) "Alpha-Cross Reference" —a report listed in alphabetic order by customer's last name with a cross-reference index to the customer's account number; (iv) "Aged Trial Balance" — a report listing each customer's account with total balance, current,30,60,90 and 120 day balances(available once per month); (v) "Delete Report"—a report listing all accounts which should be deleted from the District's file(available once per month); (vi) "Past Due Report"—a report indicating all delinquent accounts which have a balance that is not current; (vii) "Meter Aging Report" — a report which lists every account that had a meter installed between a selected range of dates; (viii) "Consumption History Report"—a report listing meter usage for up to 24 months past by rate classification and meter size; (ix) "Monthly Billing Register"— a report indicating each customer account billed with all pertinent information contained on the customer bill;and (x) "Monthly Activity Report"—a report indicating a summary of all billings, adjustments and payments recorded during a particular calendar month. Specifically, a Monthly Activity report shall indicate: (A) billing rate by class service; Page 16 (B) charges/adjustments by rate class; (C) total payments received;and (D) total bills printed. (d) Upon request by the District, Operator shall provide the following additional billing services. The rates contained in this Section 4.20(d)are subject to adjustment by the Operator. (i) Special Customer Notices. Prepare and/or print special notices or "bill inserts" with a charge quoted for each notice. Stuff"bill insert"with bills at a charge of$0.05 per insert page. (ii) Mailing Labels. Print mailing labels from District's database at a charge$0.10 per label. (iii) Rate Analysis Report. Prepare a report using historical usage information to analyze periods of 1 through 36 months past and consolidates totals by rate class and meter size at a charge of$0.05 per customer record($250.minimum charge). (iv) Proposed Rate Billing Register. Produce a billing register with proposed rates instead of current rates at a charge of$0.05 per customer record ($250 minimum charge). This report is generated at time of normal billing,thus providing the District with side-by-side registers. (v) Rate Change Provide changes to rates and charges applicable to customer billing as requested by District at a charge of$100 per hour($150 minimum charge). (vi) Customer Message. Adding or changing a special "customer message"on the customer bill form as requested by District at a charge of$25 per each addition or change. (vii) Customer Website/Billing Option. Establish and maintain a system whereby customers will be able to: (a) log on with ID and security password,then access their own account to verify their address; (b)view three(3)years of usage in both usage tables and usage graphs; (c) see their two (2) year transaction history including billings, payments and adjustments;and(d)make payment on their accounts via a secure website. (viii) E-Billing Options. Establish and maintain a system whereby, upon customer request, a customer may receive an email when their utility bill is ready to view, and be provided with a link to the website described in Section 4.20(d)(viii)above where they can log on and view and print their current bill. Section 4.21 Chemicals (a) With regard to the on-site routine stock of chemicals referenced in Section 4.1 above, such chemicals shall include: (i) ammonium sulfate, sodium hypochlorite,antiscalent, calcite, sodium hypochlorite and membrane cleaning chemicals for the water treatment operations and; (ii) sodium hypochlorite, citric acid, pH adjustment with caustic soda and oxalic acid for the wastewater treatment operations. (b) Operator shall pay the cost for all chemicals up to the Annual Chemical Budget. Page 17 (I) The District shall also pay Operator an amount, if any, (the "Chemical Shortfall Amount") equal to all annual chemical purchasing costs in excess of the Annual Chemical Budget. Operator will bill the District for the Process Residue Shortfall Amount on a monthly basis and the District will pay each such invoice within thirty(30) days of receipt. (ii) Operator shall reimburse the District an amount, if any, (the "Chemical Reimbursement Amount") equal to all unexpended amounts remaining in the Annual Chemical Budget within a period of thirty(30)days following each Adjustment Date. Section 4.22 Mosquito Control Chemicals (a) With regard to the on-site routine stock of mosquito control chemicals referenced in Section 4.1 above, such chemicals shall include: ULV, Biomist and Anvil for the mosquito control operations. (b) Operator shall pay the cost for all mosquito control chemicals up to the Annual Mosquito Control Chemical Budget. (i) The District shall also pay Operator an amount, if any,(the"Mosquito Control Chemical Shortfall Amount")equal to all annual chemical purchasing costs in excess of the Annual Chemical Budget. Operator will bill the District for the Mosquito Control Chemical Shortfall Amount on a monthly basis and the District will pay each such invoice within thirty(30)days of receipt. (ii) Operator shall reimburse the District an amount,if any,(the"Mosquito Control Chemical Reimbursement Amount") equal to all unexpended amounts remaining in the Annual Mosquito Control Chemical Budget within a period of thirty (30) days following each Adjustment Date. Section 4.23 Additional Field Services (a) Operator will provide weekly inspections of community owned enhancements including streets, landscaping, landscaping irrigation systems, entranceway lighting systems including lights and control timers,fencing,and street signage and provide a monthly report to the District. (b) The Operator will coordinate and provide written reports to the Lee County Electric Cooperative (LCEC) identifying street lights in need of repairs. The Operator will coordinate with and oversee the District's roadway repair contractors. Contractor work will be reviewed by the Operator and the Operator will make recommendations to the District regarding approval of the contractors' invoices. All roadway repair contractor payments shall be the responsibility of the District. (c) The Operator shall provide labor, tools and materials for the maintenance of vegetation around the District storm water inlet and outlet pipes, including trimming of grasses and removal of excessive vegetation impacting the storm inlet and outlet structures. If required, the Operator shall use the District backhoe. Page 18 (d) The Operator shall review, coordinate and inspect the landscape contractor work and performance. The Operator will review the landscape contractors completed work and will make recommendations regarding approval of landscape contractor invoices to the District. All landscape contractor costs shall be paid by the District. (e) The Operator shall oversee the storm water aquatic maintenance contractor and will make recommendations regarding approval of the contractor invoices to the District. All costs for such contractors will be paid by the District. Article 5 CAPITAL PROJECTS [THIS ARTICLE INTENTIONALLY LEFT BLANK] Article 6 ENVIRONMENTAL COMPLIANCE Section 6.1 Environmental Compliance Guarantee The Operator hereby guarantees (the "Environmental Compliance Guarantee") the operation of the Facilities will comply with the all provisions of Applicable Law, including the District's Environmental Permits,subject to the following conditions: (a) The receipt at the Facilities of influent which contains Non-Processible Water or Wastewater; and/or (b) An event of Force Majeure or Shutdown;and/or (c) District's failure or refusal to approve or fund necessary Capital Improvements, maintenance, repair and/or replacement activities in excess of the single expenditure repair and maintenance approval limit or the Annual Repair and Maintenance Budget;and/or (d) District's failure or refusal to approve operational/process changes necessary in order to allow the Operator to continue to comply with Applicable Law. In the event the Operator is excused from meeting the provisions of the Environmental Compliance Guarantee for any of the reasons set forth in this Section above, the Operator shall provide the best treatment reasonably possible within the constraints of the Facilities' design, condition and physical limitations and shall resume normal operations within a reasonable time. Section 6.2 Fines and Penalties In the event wastewater discharge violations occur following the Commencement Date and such violations constitute a breach of Operator's Environmental Compliance Guarantee,the Operator shall be responsible for fines,penalties or damages or the admission of Operator fault for violations which may be imposed by Applicable Law. Prior to settlement or payment of any such fines,penalties or damages,the Operator reserves the right to contest government or private actions, suits or proceedings for violations through administrative procedures or otherwise. Page 19 Article 7 DISTRICT'S RESPONSIBILITIES Section 7.1 District's and Operator's Representatives On or before the Commencement Date, the District and the Operator shall each designate authorized representatives(each an"Authorized Representative")to administer this Agreement. Either party to this Agreement shall provide written notice to the other party of any change to the Authorized Representatives no less than fifteen(15)days prior to said change. Section 7.2 Permits The District Engineer shall be responsible for obtaining and maintaining all state, federal and local permits and licenses required for ownership, operation and maintenance of the Facilities, including without limitation, the District's Environmental Permits. District shall also be responsible for the payment of all regulatory and governmental fees associated with ownership and operation of the Facilities and the District's equipment used in connection with the operation and maintenance of the Facilities. The Operator shall provide reasonable assistance to the District in obtaining and maintaining all required state, federal and local permits and licenses associated with the ownership, operation and maintenance of the Facilities. Section 7.3 Utilities (a) The District shall assume all responsibility and cost for arranging for the delivery of utility services to the Facilities, including water and electricity services, and shall be responsible for maintaining water service to the Facilities at its sole cost and expense. (b) The District shall assume all costs related to the consumption of electric power and telephone usage at the Facilities. Section 7.4 Compliance with Laws The District will comply with Applicable Law pertaining to the management, ownership, operation, maintenance, repair and replacement of the Facilities to the extent the responsibility of complying with those laws is not specifically assumed by the Operator under the terms of this Agreement. The Operator shall not be responsible for District's failure to comply with any provision of Applicable Law that is not otherwise specifically assumed by the Operator hereunder. Section 7.5 License to Use the Facilities The District hereby grants the Operator, without charge, a license during the term of this Agreement for the Operator's use of the Facilities, including all equipment, structures, facilities and vehicles under District's ownership and which have been assigned by District to the Facilities. Section 7.6 Notice of Litigation In the event the District receives notice of or undertakes the defense or the prosecution of any action, claim, suit, administrative or arbitration proceeding or investigation in connection with the ownership, operation and/or maintenance of the Facilities and/or this Agreement,the District shall give the Operator prompt notice of such proceedings and shall inform the Operator in advance of all hearings regarding such action, claim, suit, proceeding or investigation. In the event the Operator receives notice of any action, claim, suit, administrative or arbitration proceeding or investigation in connection with the Page 20 II ownership,operation and/or maintenance of the Facilities and/or this Agreement,the Operator shall give District prompt notice of such proceedings. Section 7.7 Access The District shall have full and unrestricted access to any and all parts of the Facilities at any and all times to review the performance of the Operator and inspect the Facilities during normal business hours. If notice is not provided prior to any such visit or inspection, such visit or inspection must be announced immediately upon the arrival of the visiting and/or inspection party at the Facilities. In connection with such visits and inspections,the District agrees on behalf of itself,and further agrees to require its agents, licensees or invitees,to comply with all reasonable safety rules and regulations adopted by the Operator and/or promulgated by any governmental authority that regulates work place safety. Section 7.8 Combined Sewer Overflow and Infiltration and Inflow (a) This section intentionally left blank. Section 7.9 Approval or Disapproval of Proposed Extraordinary Costs In the event the Operator provides written notice to the District at least ten(10)days prior to the Board meeting,in accordance with Section 4.5(b)that it proposes to incur an expenditure requiring the District's approval,the District shall provide Operator with approval or disapproval of the proposed action no later than the next regularly scheduled Board meeting following receipt of such notice. Section 7.10 General Authority The District shall perform all duties and discharge all responsibilities and obligations relating to the operation and maintenance of the Facilities not expressly assumed by the Operator pursuant to the terms of this Agreement. Article 8 COMPENSATION Section 8.1 Annual Fee For the period of October 1, 2015 through September 30, 2018, the District shall pay the Operator as such: During the 1"Year, beginning October 1, 2015, in the amount of Four Hundred Thirty-Five Thousand, Twenty-Two and 84/100 Dollars ($435,022.84), in monthly installments of Thrity-Six Thousand, Two Hundred Fifty-One and 82/100 Dollars($36,251.82);During the 2"d Year,beginning October 1,2016, in the amount of Four Hundred Forty-Two Thousand, Two Hundred Twenty-Two and 52/100 Dollars ($442,222.52), in monthly installments of Thirty-Six Thousand, Eight Hundred Fifty-One and 75/100 Dollars ($36,851.75); During the 3" Year, beginning October 1, 2017, in the amount of Four Hundred Forty-Five Thousand, Eight Hundred Ninety-Four and 66/100, in monthly installments of Thirty-Seven Thousand, One Hundred Fifty-Seven and 86/100 Dollars($37,157.86) ., in advance, on the first day of each and every month for the duration of the Agreement,as broken down below: Page 21 Annual Fee Component Annual Amount Monthly Component Base Compensation— 15f Year $ 360,022.08 $ 30,001.84 Base Compensation—2"d Year $ 367,222.52 $ 30,601.87 Base Compensatoin—3rd Year $ 370,894.66 $ 30,907.88 Annual Repair and Maintenance Budget $ 20,000.00 $ 1,666.66 Annual Chemical Budget $ 20,000.00 $ 1,666.66 Annual Mosquito Chemical Budget $ 8,000.00 $ 666.66 Annual Process Residue Budget $ 12,000.00 $ 1,000.00 Annual Instrumentation/Tech Budget $ 15,000.00 $ 1,250.00 Total Annual Fee—1"Year $ 435,022.08 $ 36,251.82 Total Annual Fee—2"d Year $ 442,222.52 $ 36,851.75 Total Annual Fee—3'Year $ 445,894.66 $ 37,157.86 Section 8.2 Other Costs and Expenses Unless specifically provided otherwise in this Agreement, the Operator will not be required to bear the costs of the following: (a) Expenses resulting from a change in the Scope of Services or physical change(s)to the Facilities; including any increased staffing requirements at the Water and Wastewater facilities beyond the current required staffing levels; (b) Expenses resulting from a Change of Law; (c) All repairs necessitated by the occurrence of a disabling event qualifying under the definition of Force Majeure or Shutdown hereunder; (d) Special,additional or extraordinary expenses incurred by the Operator in providing an emergency response following the occurrence of a disabling event qualifying under the definition of Force Majeure or Shutdown hereunder; (e) Water or sewage use fees associated with and/or equated to domestic water usage and/or wastewater discharge including all sewer service charges and volume charges levied under the Sewer Use Ordinance; (f) Expenses related to municipal or private surveillance and alarm monitoring by third party vendors; (g) Fire protection; (h) Professional engineering fees; Page 22 (i) Expenses resulting from hydraulic or organic loads exceeding the Baseline Conditions. All calculations to determine whether or not the Baseline Conditions have been exceeded shall be made annually as of each Adjustment Date; (j) Expenses incurred from the treatment of Non-Processible Wastewater, including without limitation,any penalties and fines which may be assessed as a result therefrom; (k) All costs attributable to the consumption of utilities,as provided in Section 7.3; (1) Capital Improvements,unless agreed to otherwise by the parties; (m) Taxes as provided in Section 8.4 below; (n) All expenses necessitated by the repair and/or replacement of equipment or structure damages by parties unrelated to and not under the supervision of the Operator; (o) All expenses necessitated by additional mosquito sprayings beyond those amounts specified in Section 4.16(c); (p) All expenses associated with the currently required monitoring and testing of the wetlands at the Facilities. This requirement may be reduced or eliminated by the state;and (q) Any cost for each and every other obligation assumed by the District pursuant to this Agreement, but not specifically delineated in this Section 8.2. The District shall directly pay and/or reimburse and/or compensate the Operator for all expenses incurred or paid by the Operator for those items listed in (a) through (q) above within thirty (30) days of Operator's submission of Operator's invoices. For the listed items specified above, the District shall reimburse or compensate the Operator only for authorized costs incurred by the Operator. All costs or expenses subject to reimbursement(excluding any taxes as provided in Section 8.4 below,or Surcharges) shall include an administrative fee of ten percent (10%), plus any finance costs incurred in connection with any or Capital Improvements financed by the Operator for the benefit of the District. Section 8.3 Change in Scope (a) In the event of a Change of Law or other factor which results in the necessity for either an increase or decrease of ten percent(10%)or more in the Operator's cost of providing the Services hereunder,one party may provide notice to the other party in accordance with Section 12.10 and the parties shall negotiate in good faith to adjust the Base Compensation to account for such change in Operator's costs. If the parties are unable to reach a negotiated agreement within thirty (30)days of the date of notice,the contract may be terminated immediately by either party. (b) Reduction of the overall Scope of Services performed by the Operator under this Agreement may not,over the entire term of this Agreement,reduce the Base Compensation by an amount greater than twenty-five percent(25%)of the Base Compensation as of the Commencement Date. Section 8.4 Taxes District shall pay all property, ad valorem, franchise, sales, use, excise, gross receipts, transaction privilege or other taxes associated with the Services and the ownership,operation and maintenance of the Facilities, other than taxes imposed on Operator's net income or payroll. District shall pay directly or Page 23 reimburse Operator for any such taxes Operator may be required to pay under Applicable Law,including without limitation, any and all sales, use, gross receipts and/or transaction privilege taxes due in connection with or as a result of the Operator's purchase,consumption or use,in performing the Services hereunder,of tangible personal property and/or subcontracted services. Section 8.5 Accrual of Interest on Late Payments Any and all late payments due to either party from the other party shall accrue interest at the rate of one and one-half percent (I%%) per month or the maximum rate permitted by Applicable Law from the original due date and until payment is received. Article 9 TERM AND TERMINATION Section 9.1 Term (a) This Agreement shall remain in full force and effect for three(3)years from the Commencement Date unless terminated for cause as provided for in Section 9.2 below. (b) Thereafter, this Agreement may be renewed by mutual agreement of the parties and the parties intent to commence negotiations for the renewal of this Agreement at least one hundred eighty (180)days prior to its expiration. Section 9.2 Termination (a) The failure of either party to comply with any of the material terms of this Agreement shall constitute a default. Upon default by one party, the other party shall send written Notice of Termination. Such notice shall clearly specify the nature of the default and provide the defaulting party forty-five(45)days to cure the default. If the default is capable of being cured within forty- five (45) days but is not cured within forty-five (45) days, the Agreement shall terminate at midnight of the forty-fifth(45th)day following receipt of the Notice. In the case of default which cannot be cured within forty-five (45) days, this Agreement shall not terminate as long as the defaulting party has given written notice of the extension to the other party and the defaulting party has commenced and is diligently pursuing a cure. Evidence of such cure and its diligent pursuit shall be provided from the party determined to be in default to the satisfaction of the other party. (b) In the event of the termination of this Agreement under(a)above,the District shall pay Operator for the Services provided and invoiced by Operator up to the effective date of termination plus the unamortized balance of Capital Improvements financed or paid for by the Operator as reflected on Operator's financial statements. Payment shall be made within thirty(30)days of the date of termination. Article 10 RISK MANAGEMENT Section 10.1 Indemnification (a) During the term of this Agreement, each party (the "Indemnifying Party") shall defend, indemnify and hold harmless the other party and their respective successors and assigns(each is referred to herein as an "Indemnified Party") against any and all liability for damages, costs, losses and expenses, including reasonable attorney's fees,resulting from any claim asserted by a third party against the Indemnified Party for wrongful death, bodily injury and/or property Page 24 damage, but only to the extent caused by the willful or negligent acts or omissions of the Indemnifying Party. To the extent both District and Operator are determined by a finder of fact to be negligent and the negligence of both is a proximate cause of the damages assessed by such finder of fact, District and Operator shall each be responsible for their respective portions of the damages assessed in direct proportion to their comparative shares of the total negligence. Notwithstanding any of the foregoing, with respect to any loss, damage, injury or other claims made against the District as a result of or based upon the presence, removal, handling, storage, release, discharge, escape or other disposition of any hazardous substances, waste, pollutants or contaminants, the Operator's obligations to District for indemnity and/or contribution shall not apply if such removal,handling,storage, release,discharge or other disposition is not required by any local,state or federal law,rule or regulation,or where the loss,damage,injury or claim is not the result of Operator's gross negligence or willful misconduct. (b) Notwithstanding any provision to the contrary contained in this Agreement, in no event shall either party be liable, either directly or as an indemnitor of the other party, for any special, punitive, indirect and/or consequential damages, including damages attributable to loss of use, loss of income or loss of profit even if such party has been advised of the possibility of such damages. Section 10.2 Operator's Insurance (a) The Operator shall provide and maintain the following levels of insurance coverage at all times subsequent to the execution of this Agreement: (1) Commercial General Liability Insurance, including contractual liability, with a limit of One Million Dollars($1,000,000)per occurrence and Two Million Ddollars($2,000,000) aggregate;and (ii) Workers Compensation Insurance in compliance with the statutes of the state having jurisdiction over Operator's employees engaged in the Pperformance of Services hereunder,to the required statutory amount;and (iii) Automobile Liability Insurance with a combined single limit in the amount of One Million Dollars($1,000,000). (b) The Operator will furnish the District with certificates of insurance which evidence the policies providing the required coverage and limits are in full force and effect. In addition,the Operator will name the District as an additional insured on the general liability policy and automobile liability policy with respect to the Services performed under this Agreement during the term of this Agreement except for any claim against or loss suffered by the District arising as a result of District's negligence or fault and, in circumstances of joint fault or negligence, except to the extent of the loss attributable to the District's proportionate degree of negligence or fault. Operator agrees to provide the District with thirty (30) days notice prior to cancellation of any policy hereunder. Section 10.3 District Insurance The District will maintain property and structures, liability insurance, including flood, wind and fire insurance policies. Property coverage shall include extended coverage plus coverage for vandalism,theft, malicious mischief and losses resulting from certified and non-certified acts of terrorism to the full insurable value of the Facilities. The Operator shall be named as an additional insured according to its interest under this Agreement during the term of this Agreement. Page 25 Section 10.4 Operator's Liability In the event the claims(s)raised against the Operator on account of this Agreement,or on account of the Services performed hereunder, is/arc covered under Operator's insurance policies required of the Operator hereunder, the Operator shall not be responsible for any loss, damage or liability beyond the policy amounts contractually required hereunder and the limits and conditions of such insurance policies. With respect to any cause of action and/or claim raised against the Operator not covered by the insurance policies required of the Operator hereunder arising under this Agreement, Operator's liability shall not exceed an aggregate amount equal to the Base Compensation in effect during the Agreement Year in which such cause of action and/or claim is raised against the Operator. Article 11 DISPUTE RESOLUTION Section 11.1 Applicability To affect a timely and efficient resolution of disputes which may arise during the term of this Agreement, the parties hereto agree that all claims, controversies and disputes, shall be resolved pursuant to Section 11.2. Section 11.2 Disputes If a dispute arises pursuant to this Agreement and is not resolved by mutual agreement within sixty(60) calendar days and the dispute involves any matter(s) primarily requiring the exercise of engineering judgment and involves an amount, if any, of Two Hundred Thousand Dollars ($200,000) or less, the dispute shall be brought to the Independent Engineer who shall assume exclusive jurisdiction thereof. Any other dispute may be brought to the Independent Engineer mutually by the parties or shall be subject to resolution as the parties deem appropriate, including through mediation, arbitration or litigation. The determination of whether a matter primarily requires engineering judgment shall be resolved in accordance with procedures established by the American Arbitration Association. The Independent Engineer shall be required to make a final determination, not subject to appeal, within thirty (30) days from receipt of such dispute by the Independent Engineer The District and the Operator shall be bound by the terms of the Independent Engineer's final determination. The determination by the Independent Engineer shall be made in writing, shall contain written findings of fact on which the decision is based and shall be specifically enforceable by a court of competent jurisdiction. The reasonable expenses of' both parties incurred in connection with the resolution of any dispute hereunder shall be borne and paid for by the party losing such dispute; except, however, that each party shall bear the cost of its own attorney's fees, unless the Independent Engineer determines the nature of the action or defense of the losing party was frivolous,in which event the prevailing party's fair and equitable attorney's fees incurred will be paid by the losing party in addition to the losing party's payment of other expenses. Section 11.3 Selection of Independent Engineer The Independent Engineer, and any successor Independent Engineer, shall be mutually selected by the parties herein to serve in such capacity pursuant to this Agreement. The Independent Engineer shall not otherwise be affiliated with either party or associated with the transactions contemplated by this Agreement. Such Independent Engineer shall have substantial knowledge with respect to water and wastewater treatment systems. Fees of the Independent Engineer so selected shall be paid one-half by the Operator and one-half by the District. The Operator and the District shall cooperate to retain the Independent Engineer upon terms and conditions mutually satisfactory to the Operator and the District as soon as practicable after selection of the Independent Engineer. Page 26 Section 11.4 Replacement of the Independent Engineer If the Independent Engineer resigns, if the parties mutually agree to terminate the services of the selected Independent Engineer or if either party demonstrates the Independent Engineer is subject to a conflict of interest or has committed malfeasance,the parties shall mutually agree on a replacement. The successor Independent Engineer shall not otherwise be affiliated with either party or associated with the transactions contemplated by this Agreement. The successor Independent Engineer shall also have substantial knowledge with respect to wastewater treatment systems. If the Operator and the District have not agreed upon the selection of a successor Independent Engineer within ninety (90) days of the resignation or termination of the Independent Engineer,the parties shall arrange for a new Independent Engineer to be selected by the American Arbitration Association as expeditiously as possible. The successor Independent Engineer's fees shall be paid in the same manner as provided in Section 11.3. Section 11.5 Covenant to Continue Work During resolution of any dispute under this Article, the Operator and the District shall each continue to perform all of their respective obligations under this Agreement without interruption or delay. Article 12 MISCELLANEOUS Section 12.1 Relationship Except as provided in Section 4.7(a)of the Agreement,the relationship of the Operator to the District is that of independent contractor for all purposes under this Agreement, including for the purposes of applicable wage, tax, fringe benefit and worker compensation laws. This Agreement is not intended to create,and shall not be construed as creating,between Operator and District,the relationship of principal and agent,joint venturers,co-partners or any other similar relationship, the existence of which is hereby expressly denied. Section 12.2 Construction In construing this Agreement, the following principles shall be followed: (i) no consideration shall be given to the captions of the articles, sections, subsections or clauses, which are inserted for convenience in locating the provisions of this Agreement and not as an aid in construction;(ii)no consideration shall be given to the fact or presumption any of the parties had a greater or lesser hand in drafting this Agreement; (iii) examples shall not be construed to limit, expressly or by implication, the matter they illustrate; (iv) the word "includes" and its syntactic variants mean "includes, but is not limited to" and corresponding syntactic variant expressions; (v) the plural shall be deemed to include the singular and vice versa; (vi) each gender shall be deemed to include the other genders; (vii) each exhibit, appendix, attachment and schedule to this Agreement is a part of this Agreement;and(viii)any reference herein or in any schedule hereto to any agreements entered into prior to the date hereof shall include any amendments or supplements made thereto. Section 12.3 Entire Agreement;Amendments This Agreement contains the entire Agreement between the District and the Operator and supersedes all prior or contemporaneous communications, representations, understandings or agreements. This Agreement may be modified only by a written amendment signed by both parties. Page 27 Section 12.4 Waiver The failure on the part of either party to enforce its rights as to any provision of this Agreement shall not be construed as a waiver of its rights to enforce such provisions in the future. Section 12.5 Assignment This Agreement shall be binding upon the successors and assigns of each of the parties,but neither party shall assign this Agreement without the prior written consent of the other party, which consent shall not be unreasonably withheld. The District may assign this Agreement to a new owner of the Facilities if the District sells the Facilities; provided, however, such assignee expressly and in writing assumes all obligations of the District under this Agreement. Nothing contained in this Section 12.5 shall be construed to release either party in the event of an assignment of either party's interest. Section 12.6 Force Majeure A party's performance of any obligation under this Agreement shall be excused if, and to the extent,the party is unable to perform because of any event of Force Majeure. In any such event,the party unable to perform shall be required to resume performance of its obligations under this Agreement upon the termination of the event or cause that excused performance hereunder. Section 12.7 Governing Law and Venue The Agreement shall be governed by and construed in accordance with the laws of the state. The parties agree the venue of any action arising from this Agreement shall be in the appropriate state court having competent jurisdiction located in the judicial district in which the District is located. Section 12.8 Notices All notices will be in writing and shall be deemed given when mailed by first class mail or delivered in person. Notices required to be given to the Operator will be addressed to: Severn Trent Environmental Services,Inc. Michael Miller,Regional Manager 4837 Swift Road,Suite 100 Sarasota,Florida 34231 With a copy to: Severn Trent Environmental Services,Inc. Attn:Legal Department 220 Gibraltar Road,Suite 200 Horsham,PA 19044 Notices required to be given to the District will be addressed to: PO Drawer CC 206 West 6th Street Carrabelle,Florida 32322 Attn: Daniel H.Cox Page 28 With copy to: Anthony Davis Chairman,Port of the Islands Community Improvement District 12600 Union Road Naples,Florida 34114 Calvin Teague District Manager Severn Trent Services,Inc. 5911 Country Lakes Drive. Fort,Myers,Florida 33905 Section 12.9 Severability Should any part of this Agreement for any reason be declared invalid or void, such declaration will not affect the remaining parts of this Agreement, which will remain in full force and effect as if the Agreement had been executed with the invalid portion eliminated. Section 12.10 Counterparts This Agreement may be executed in more than one counterpart, each of which shall be deemed an original. Section 12.11 Modification of Agreement No change in or modification,termination or discharge of this Agreement, in any form whatsoever,shall be valid or enforceable unless it is in writing and signed by the party to be charged therewith or its duly Authorized Representative; provided, however, any change in or modification, termination or discharge of this Agreement expressly provided for in this Agreement shall be effective as so provided. Section 12.12 Survival Termination or expiration of this Agreement shall not release either party from any liabilities or obligations set forth in this Agreement which(i)the parties have expressly agreed shall survive any such termination or expiration; or (ii) remain to be performed or by their nature would be intended to be applicable following such termination or expiration. Page 29 IN WITNESS WHEREOF,the parties have duly executed this Agreement effective as of the date first set forth above. DISTRICT: By: Name:Anthony Davis Title: Chairman SEVERN TRENT ENVIRONMENTAL SERVICES,INC. By: Name: William Mertes Title:Vice President Operations Approved as to form and legal sufficiency this 16th day of October,2015. EXHIBIT A SCOPE OF WORK—OPERATING SERVICES It is the intention of this Section to more fully describe services related to maintaining the water treatment plant,the wastewater treatment plant, the water distribution system and the wastewater collection system of the District. The services are described in Article 4 SCOPE OF SERVICES AND OPERATOR'S RESPONSIBILITIES and expanded or clarified in specific cases as presented in this Appendix. The following describes the Operating Services to be provided under this Contract: 1. Provide Labor,materials and equipment to operate the Facilities as defined in Article 4.1,4.4 and 4.6. Labor includes the work force(Operator,Operator Trainee and Part Time Operator),to conduct the process control,testing and routine and preventative maintenance for the daily operation of the Facility. This includes the direct supervision of the base efforts of the project. This management supervision includes the Senior Area Manager's time(2 hr/week), the Project Manager's time(8 hrs/week)and an Administrative Assistant(2 hr/week),related to the basic daily operation of the system. Page 30 2. Indirect labor is also provided in the base price. Such support will include regulatory compliance assistance;implementation of safety programs; formulating policies,procedures and guidelines to ensure employee safety;and regulatory compliance. Our Technical Services Group provides additional technical and engineering expertise to address specific operational process issues and challenges. 3. Repair and Replacement will be provided under Section 4.5. Operator will be responsible for Annual Maintenance Expenditures not to exceed the Annual Repair and Maintenance Limit. It does not include labor,materials and equipment for major repairs exceeding the annual repair and maintenance limit defined in Section 4.5. In calculating the base fee,an estimate of Operator's time,management time and supervision time was included to cover costs including the efforts related to the work under the annual repair and maintenance limit. Work exceeding the annual repair and maintenance limit requires direct labor,material,equipment and supervision time,which will be charged to the District is described in Section 8.3. 4. Testing services in the base fee include:on-site laboratory process testing conducted by the Operator,permit testing required under the Facility Wastewater Discharge Permit and Water System Operating Permit.See Section 4.8. 5. Furnishing and controlling chemicals for the operation of the water and wastewater treatment systems are included in the base fee. Also,included is the furnishing of fuel for the emergency generator for monthly testing, lubricants for routine and preventative maintenance,laboratory and safety supplies,office supplies,computer supplies,operator vehicles,vehicle insurance,registrations and vehicle maintenance. 6. Routine maintenance of facilities and equipment shall be in accordance with Sections 4.4 and 4.12. Operator will utilize a computer maintenance management system for all water treatment and wastewater treatment system equipment. This computer system will generate work orders on a routine basis for all routine and preventative maintenance activities. Completed work orders will be entered into the program and a monthly report will be generated showing all activity. The program will be able to track and report the history of service and repair of all major pieces of equipment. This maintenance summary report will be submitted with the Operator's Monthly Report to the District. 7. Process control and recordkeeping shall be in accordance with Sections 4.3 and 4.12. Operator will utilize a computer process control program to record all relevant process measurements,run process calculations and generate a monthly process control report. The process control report will be submitted with the Operator's Monthly Report to the District. Page 31 8. Asset Management System Operator will maintain an up-to-date asset list of all major equipment and facilities in the water and wastewater treatment plants as indicated in Section 4.15. The asset list will include a report of the condition of the equipment. This list will be used by the Operator in preparing annual recommendations for repair and replacement. 9. Disposal of Process Residuals shall be in accordance with Section 4.7. Residual disposal costs included in the base fee are capped at$15,000 annually. If process residuals cap is not reached,Operator will reimburse District for amount below included limit. EXHIBIT B SCOPE OF WORK-UTILITY BILLING AND CUSTOMER SERVICE The District authorizes Operator to perform the services delineated in the following without the necessity of any further authorization from the District at the rates and charges shown. Operator will be compensated for all services identified at the rates and fees stipulated in this Agreement. 1. Base Billing,Bill Printing and Customer Service Page 32 Operator shall prepare and render all monthly utility bills to District's customers in accordance with the District's approved tariffs including the following services: (a) Maintenance,storage and history of customer accounts on Operator's system. Includes miscellaneous changes to customer master records and input of customer meter readings; (b) Include laser printed bill,mailing,return envelope and first class U.S. Postage; (c) Read meters monthly by using hand held meter reading devices; (d) Opening of customer return envelopes,manual input of customer payments from remittance advices into Operator CIS/Billing system; (e) Preparation of deposit ticket and deposit into District's account; (0 District customer access to customer service representative and phone lines for account inquiry,establishment of new accounts,closing accounts and finalization of accounts; (g) Return of remittance advices,deposit slips,etc.,to District; (h) Prompt response on behalf of the District to inquiries from District's customers; (i) Preparation and mailing of late payment reminder letters; 0) Discontinue water service and reconnect based on delinquent account or change in customer status. 2. Reports Operator shall prepare the following reports: (a) Daily Transaction Journal—a documentation of all monetary and non- monetary transactions which have been posted to a customer's account (available daily or as transactions occur); Page 33 (b) Preliminary Meter Reading Report—a report indicating the meter readings entered for each account prior to billing. Errors in readings and/or consumption will be indicated for correction; (c) Account Balance Report—a report indicating each customer's current and past due balance; (d) Alpha-Cross Reference—a report listed in alphabetic order by customer's last name with a cross-reference index to the customer's account number; (e) Aged Trial Balance—A report listing each customer's account with total balance,current,30,60,90 and 120 day balances(available once monthly); (f) Delete Report—a report listing all accounts which should be deleted from the District's file(available once monthly); (g) Past Due Report—a report indicating all delinquent accounts which have a balance other than current; (h) Meter Aging Report—a report which lists every account that had a meter installed between selected ranges of dates; (i) Consumption History Report—a report listing meter usage for up to twenty-four(24)months past by rate classification and meter size; (j) Monthly Billing Register—a report indicating each customer account billed with all pertinent information contained on the customer bill; (k) Monthly Activity Report—a report indicating a summary of all billings, adjustments and payments recorded during a particular calendar month. Specifically, it indicates (1) billing rate by class service (2) charges/adjustments by rate class (3) total payments received,and (4) total bills printed 3. Special Billing Services The following additional billing services will be provided upon the District's request: Page 34 (a) Special Customer Notices—Prepare and/or print special notices or"bill inserts"—charge quoted for each notice. Stuff"bill insert"with bills— charge$0.05 per insert page; (b) Mail Special Customer Notices—Mail notices separately(not included with utility bill)to District's customers-Charge quoted for each mailing; (c) Mailing Labels—Print mailing labels from District's database. Charge $0.10 per each; (d) Rate Analysis Report—A report using historical usage information to analyze periods of 1 through 36 months past and consolidates totals by rate class and meter size. Charge-$0.05 per customer record($250. minimum charge); (e) Proposed Rate Billing Register—produces a billing register with proposed rates instead of current rates. This report is generated at time of normal billing;thus providing the District with side-by-side registers. Charge$0.05 per customer record($250.minimum charge) (f) Rate Change—changes to rates and charges applicable to customer billing as requested by District. Charge-$100.00 per hour($150. minimum charge); (g) Customer Message—adding or changing a special"customer message" on the customer bill form as requested by District. Charge-$25. per each addition or change. EXHIBIT C SCOPE OF WORK-FIELD SERVICES It is the intention of this Section to describe services related to maintaining the condition of the general public common properties of the District. This relates to items such as the streets, drainage system, landscaping, street lights, signage,decorative features such as decorative walls, and accessories such as the irrigation system. The following describes the Field Services to be provided under this Contract Page 35 1. Community Enhancements-The services will include the monthly inspection of community owned enhancements including streets,landscaping,landscaping irrigation system,entranceway lighting systems including lights and control timers,fencing,and street signage. The Operator will coordinate and oversee street lighting repair contractor. The Operator will coordinate and oversee roadway repair contractor. Contractor work will be reviewed by the Operator and the Operator will make recommendations to the District regarding approval of the Contractors' invoices. Costs of the contractors will be paid by the District. 2. Storm Water System-The Operator shall provide labor,tools and materials for the maintenance of vegetation around inlet and outlet pipes. This includes the trimming of grasses and removal of excessive vegetation impacting the storm inlet and outlet structures. 3. Landscape Contractor Management-The Operator shall review,coordinate and inspect the landscape contractor work and performance. The Operator will review the landscape contractor's completed work and will make recommendations regarding approval of landscape contractor invoices to the District. Landscape contractor costs will be paid by the District. 4. Storm Water System Aquatic Maintenance Contractor-The Operator shall oversee the storm water aquatic maintenance contractor and will make recommendations regarding approval of the contractor invoices to the District. Costs for the contractor will be paid by the District. 5. Mosquito Spraying-The Operator shall provide mosquito spraying services to the District using District supplied equipment to spray areas identified in attached map (EXHIBIT G). The following criteria will apply: i. Application rate shall be in accordance with applicable laws and regulation for the spraying of insecticides. ii. The base fee will include labor for an application for a maximum 60 applications during the months of May through September. iii. The Mosquito Control Chemical Budget will include the use of an estimated 48 gallons of the chemical Anvil or similar type of insecticide. iv. Application will be based on recommended guidelines for "landing rate count","mosquito trap counts",and other recognized indicators as referenced in Florida Statute Section 388.011(1). v. Where possible,applications will be provided in response to complaints by residents and the direction of the Board,providing they do not result in activity that would violate legal requirements. Page 36 EXHIBIT D DISTRICT'S ENVIRONMENTAL PERMITS Florida Department of Environmental Protection Domestic Wastewater Facility Permit Permittee:Port of the Islands CID Permit Number:FL0141704(Minor) PA File Number FL0141704-DW2P Issuance Date:May 2,2014 Expiration Date:May 1,2019 FACILITY: Port of the Islands WWTP 12600 Union Rd. Naples FL 34114 Collier County Lat:25-57-50 N Long:81-30-27 W Port of the Islands Water Treatment Facility PWS#5110230 SFWMDWater Use Permit# 11-00372 Page 38 EXHIBIT E METER INSTALLATION FEE SCHEDULE The following is a list of charges for meter installation (a) The following types of residential water meters for new connections shall be installed by OPERATOR for the below listed fees, OPERATOR shall procure the meters and associated fittings, the cost of which will be charged to the Annual Repair and Maintenance Budget: Meter Installation Meter Size(inches) Total Cost($) 5/8 40.00 1 50.00 (b) The following types of residential water meters for new connections shall be installed by OPERATOR for the below listed fees, OPERATOR shall procure the meters, associated fittings and meter boxes, the cost of which will be charged to the Annual Repair and Maintenance Budget: Meter Box and Meter Installation(1) Meter Size(inches) Total Cost($) 5/8 80.00 1 95.00 (c) The Meter Installation and fees described in Section(a) above are for potable or reuse meters and are based on the assumption the main has been tapped,service line and meter box and appurtenances installed by a party other than OPERATOR. If a tap,service line installation and meter box installation are necessary, OPERATOR will provide the DISTRICT with a proposal for such work. (d) The Meter Box and Meter Installation and fees described in Section (b) above are for potable or reuse meters and are based on the assumption the main has been tapped and service line with curb stop installed. If a tap and service line installation are necessary, OPERATOR will provide the DISTRICT with a proposal for such work. (e) Commercial Meters. Commercial connections and other special connections will be made for a price quoted for each installation in accordance with the applicable specifications. Page 39 (f) Sanitary Sewer Inspections. OPERATOR shall inspect each new sanitary sewer connection to the District's wastewater treatment system for a fee of Fifty Dollars ($50)for residential connections and Fifty Dollars($50)for commercial connections. (g) Backflow Prevention Inspections. OPERATOR shall perform backflow prevention device inspections for a fee of Fifty Dollars($50)for each such inspection or rejection. (h) OPERATOR shall perform other inspections as requested or authorized by the DISTRICT for a fee determined by the standard rates for personnel and equipment used, attached as Exhibit F to this Amendment. Page 40 EXHIBIT F LABOR AND EQUIPMENT RATES The following is a partial list of Operator charges showing the current hourly rate schedule. Supervisor/Foreman $85.00 per hour Licensed Operator $75.00 per hour Utility Technician $75.00 per hour Electrician $75.00 per hour Environmental Specialist $65.00 per hour Instrumentation Technician $100.00 per hour Clerical $45.00 per hour Dump Truck w/Operator $100.00 per hour 2"Utility Pump $60.00 per day *Vactor/Jet Unit(4-hour min.)including technician $225.00 per hour+dump fee *Televising Unit(4-hour min.)including technician $140.00 per hour *Mini Excavator(4-hour min.)including technician $150.00 per hour Air Compressor $25.00 per hour *These units will be available on a per-foot based cost quoted by job. Overtime rates of time and one-half will apply for work performed before 7:30 a.m.and after 4:00 p.m.in excess of eight(8)hours per day or forty(40)hours per week,and on weekends and holidays. Holidays are New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day after Thanksgiving,Christmas Eve Day and Christmas Day. Page 41 EXHIBIT G MOSQUITO CONTROL AREAS Page 42 EXHIBIT H DESCRIPTION OF FACILITIES Page 43 EXHIBIT I BASELINE CONDITIONS Page 44