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Agenda 10/17/2013PELICAN BAY SERVICES DIVISION MUNICIPAL SERVICES TAXING & BENEFIT UNIT NOTICE OF PUBLIC MEETING OCTOBER 17, 2013 THE SURVEY COMMITTEE OF THE PELICAN BAY SERVICES DIVISION BOARD WILL MEET THURSDAY, OCTOBER 17 AT 3:00 PM AT THE COMMUNITY CENTER AT PELICAN BAY, 8960 HAMMOCK OAK DRIVE, NAPLES, FLORIDA 34108. AGENDA 1. Roll call 2. Audience Comments 3. Agenda approval 4. Discuss developing a community survey to include bicycle lanes 5. Adjourn ANY PERSON WISHING TO SPEAK ON AN AGENDA ITEM WILL RECEIVE UP TO ONE (1) MINUTE PER ITEM TO ADDRESS THE BOARD. THE BOARD WILL SOLICIT PUBLIC COMMENTS ON SUBJECTS NOT ON THIS AGENDA AND ANY PERSON WISHING TO SPEAK WILL RECEIVE UP TO THREE (3) MINUTES. THE BOARD ENCOURAGES YOU TO SUBMIT YOUR COMMENTS IN WRITING IN ADVANCE OF THE MEETING. ANY PERSON WHO DECIDES TO APPEAL A DECISION OF THIS BOARD WILL NEED A RECORD OF THE PROCEEDING PERTAINING THERETO, AND THEREFORE MAY NEED TO ENSURE THAT A VERBATIM RECORD IS MADE, WHICH INCLUDES THE TESTIMONY AND EVIDENCE UPON WHICH THE APPEAL IS TO BE BASED. IF YOU ARE A PERSON WITH A DISABILITY WHO NEEDS AN ACCOMMODATION IN ORDER TO PARTICIPATE IN THIS MEETING YOU ARE ENTITLED TO THE PROVISION OF CERTAIN ASSISTANCE. PLEASE CONTACT THE PELICAN BAY SERVICES DIVISION AT (239) 597 -1749 OR VISIT HTTP: / /PELICAN BAYSERVICESDIVISION. NET 10/11/2013 3:59:45 PM SURVEY COMMITTEE OF THE PELICAN BAY SERVICES DIVISION TUESDAY, JUNE 11, 2013 AT 1:00 PM LET IT BE REMEMBERED that the Survey Committee of the Pelican Bay Services Division met Tuesday, June 11 at 1:00 PM at the Community Center at Pelican Bay, 8960 Hammock Oak Drive, Naples, Florida. The following members were present: Survey Committee Tom Cravens, Chairman Dave Trecker Susan O'Brien Pelican Bay Services Division Staff W. Neil Dorrill, Administrator Kyle Lukasz, Operations Manager Mary McCaughtry Operations Analyst Lisa Resnick, Recording Secretary Also Present John Domenic, Pelican Bay Services Division Board 4 in the audience AGENDA 1. Roll call 2. Agenda approval 3. Communications 4. Compiling water quality data discussion S. Committee structure 6. Developing a community survey to include bicycle lanes 7. Adjourn ROLL CALL All committee members were present. COMMUNICATIONS The Committee discussed whether to publish a monthly summary of Board actions taken, preview ongoing protects, and Clam Bay updates in the Pelican Bay Post or using another medium and would make a recommendation to the full Board. COMPILING WATER QUALITY DATA DISCUSSION Ms. O'Brien explained there is Pelican Bay and Clam Bay water quality data from many sources to compile and analyze. Chairman Cravens said the Landscape and Water Management Committee is the appropriate forum for a discussion about water quality data. E Survey Committee Meeting Minutes Tuesday, June 11, 2013 Dr. Trecker mentioned that he would revise the water quality brochure and discuss at the June 26 Landscape and Water Management Committee meeting. COMMITTEE STRUCTURE AUDIENCE COMMENTS Ms. Mollie Moffatt did not support the motion, Mr. Merlin Lickhalter suggested establishing a safety committee. Dr. Trecker motioned, Ms. O'Brien seconded, that the Committee make a recommendation to the full Board that a standing committee to deal with streets, crosswalks, and pathways he established The Committee voted one (1) in favor (Trecker) to two (2) opposed (Cravens, O'Brien) and the motion failed. I COMMUNITY SURVEY TO INCLUDE BICYCLE LANES The Committee discussed developing a community survey to find out whether to install bicycle lanes in the roadway, widening the pathways, installing pavers at the three community entrances, landscaping changes, and identifying areas that do not have adequate streetlights. The Committee agreed to discuss survey topics with the full Board; however, there was concern over the timeline and sense of urgency to complete a survey prior to the County repaves Pelican Bay Boulevard. AUDIENCE COMMENTS Mr. Thomas Brown did not support bicycle lanes in the roadway. Mr. John Domenic supported vehicles sharing the road with bicycles or "sparrow" signage. Mr. Merlin Lickbalter suggested the Committee determine the accurate regulatory agencies requirements for marking bicycle lanes in the roadway and informed that the Foundation's Strategic Planning Committee (SPQ was also preparing a community survey and suggested the Committee work with the SPC to prevent duplication. OFFICE SPACE UPDATE Mr. Dorrill reported that the office is moving temporarily to the Fourth Floor and exploring renewing the current lease and looking at adjacent locations. The current lease expires in December and staff would execute a new lease before the end of summer. The Foundation is looking into a longer-term, shared space arrangement with the County on the 12-acre utility site. ADJOURN Dr. Trecker motioned, Ms. O'Brien seconded to adjourn. The Committee voted unanimously in favor, the motion urned at 2:28 PM. I Tom Cravens, C "t, n Minutes by Lisa Resnick 7115/2013 3:59:54 PM 2 Pelican Bay Services Division 10 117.1 W PELICAN BAY FOUNDATION, INC. STRATEGIC PLANNING COMMITTEE MEETING/TELECONFERENCE September 3, 2013 October 17, 2013 Survey Committee Committee Members Present: Mary McLean Johnson (Chair) via telephone, Charles Bodo (via telephone), Dan O'Brien (via telephone), Merlin Lickhalter, Frank Butler, Tom Dyke and Jim Forte. Also Present: Jim Hoppensteadt and 2 members. 1. Updates Mary Johnson opened the meeting with quick updates on beach renourishment and space programming. Il. Meeting Minutes of July 29, 2013 A motion was made by Jim Forte, seconded by Dan O'Brien to approve the Minutes of the July 29, 2013 Meeting and approved unanimously. III. Member Survey Planning • Charlie Bodo provided an overview of the Request for Qualifications (RFQ) for the member survey. • The committee discussed the process of evaluating the seven firms who responded to the RFQ. Each committee member gave their impression of the RFQs. • The committee discussed whether to consider a firm's strategic planning capabilities along with their survey research capabilities in identifying firms for further consideration. The consensus was that this would be a point to consider in evaluating firms, but firms would not be asked to provide a proposal for strategic planning services at this time.. • It was the consensus of the committee that a more detailed proposal from Pros Consulting/ETC Institute; SRI/Boomer Project; and The McMahon Group would be requested. A motion was made by Charlie Bodo and seconded by Tom Dyke to seek proposals for consulting/market research services from these three firms consistent with the draft RFP circulated with the meeting materials. The group discussed the motion and approach. The motion was then unanimously approved. The committee next took up the proposed timeline suggested by Jim Forte in his email of 9/2/13: • By 9/6/13 — Letter to three firms requesting bids • Week of 9/16/13 — vendor conference • 9/27/13 — deadline for RFP • 9/30/13 — Teleconference —11 am First two weeks of October — Any follow -up interviews, negotiation • 10/11/13 —Final selection decision — Teleconference— 1:00 pm • 10/16/13 —Recommendation to Audit and Budget Committee for spending approval Page 1 of 7 Page 1 of 7 -28- Pelican Bay Services Division 1 ' . • 10/25/13 — Recommendation for Board approval • Week of 2/5/14 — Survey mailed to residents October 17, 2013 Survey Committee The group discussed the draft Request for Proposals (RFP). The group also discussed survey topics, Exhibit A of the July 29, 2013 minutes, which is to be included as an attachment to the RFP. Several minor changes in wording were made on the draft in response to input from SPC members and Foundation Board Director John Chandler, including: Section 1. Demographics - Location in community (change "to be more narrowly defined" to "neighborhood ") Section 2. Frequency of Use & Satisfaction with Facilities and Amenities - Change "North Beach restaurant — Sandpiper" to "North Beach dining facilities and bar " - Change "South Beach restaurant — Sandbar" to "South Beach dining facilities and bar " - Pelican Bay neighborhood parks (change "neighborhood parks" to "mini- parks ") - Under "any unmet needs" omit mention of any specific item Section 3. Participation & Satisfaction with Programs and Services, Expected Future Use - Personal Training (change to "Personal Fitness Training ") Section 4. Perception & Satisfaction with Levels of Service - Add "Maintenance of Foundation facilities" as a response category Other suggestions were to ask Fitness Center users to specify when they use the facility and when they would prefer to use the facility and to include the Fitness Center in the response categories when asking about "reasons for purchasing in Pelican Bay." As a guide for further development of the survey, Charlie Bodo reviewed a list of possible survey objectives and requested comments and any additions (See Exhibit B, "Survey Objectives." Mary Johnson suggested that "determine facility /amenity usage patterns" be added. Jim Hoppensteadt reported that the meeting with Tim Corcoran and Vic Fryling to review the neighborhood definitions had not yet taken place but would be scheduled in the near future. Mary Johnson asked SPC members to review a set of topics that could be circulated to the Foundation Board for input on "Strategic Issue Identification" (Exhibit Q. She noted that the current list of survey topics is probably more than can be included in a single survey and that it will be important to make sure the key strategic issues for the community are addressed. Merlin Lickhalter suggesting separating "Management and Maintenance" into two separate categories, with maintenance understood to refer to facilities. Tom Dyke suggested including the issues of traffic and parking, landscaping, and redevelopment. It was noted that the topic of redevelopment is already being considered by the Legal Ad Hoc Committee. The next meeting of the Committee will be September 30. The meeting adjourned at 5:15 p.m. Page 2 of 7 Page 2 of 7 -29- Pelican Bay Services Division 1010al EXHIBIT A PROPOSED SURVEY TOPICS 1) DEMOGRAPHICS /MEMBER CHARACTERISTICS October 17, 2013 Survey Committee From 2008 Survey (use for trend analysis) • Year of purchase in Pelican Bay • Number of months per year respondent resides in Pelican Bay • Ages of people in household • Respondent's gender • Respondent's marital status • Location in community (neighborhood) Proposed Additions — Other Respondent Characteristics • Whether household belongs to a private club and which type (golf, tennis, fitness, social) • Type of residence (e.g., single family, high -rise, other multifamily) 2) FREQUENCY OF USE & SATISFACTION WITH FACILITIES AND AMENITIES • Berm and boardwalk pathways • Other paved pathways • Mangroves /conservation area • North Beach dining facilities and bar (service, food quality, ambiance, menu, cost, differentiation) • South Beach dining facilities and bar • Beach and beach services • Tennis facilities • Fitness center at Community Center (equipment, indoor exercise space) • Community Center meeting, program and event space • Pelican Bay neighborhood mini -parks (Oakmont, Ridgewood) • Any unmet needs for facilities /amenities Page 3 of 7 Page 3 of 7 -30- Pelican Bay Services Division October 17, 2013 Survey Committee DRAFT 3) PARTICIPATION & SATISFACTION WITH PROGRAMS AND SERVICES, EXPECTED FUTURE USE • Beach fitness classes • Indoor fitness classes • Personal fitness training • Spa Services (massage, esthetician) • Nutrition counseling • Sailing/kayaking on Gulf • Canoeing thru conservation area • Bicycle riding • Walking/jogging • Card and game clubs (Bridge, Mah Jong, chess) • Computer facilities • Tennis lessons • Tennis leagues • Art instruction • Photography instruction • Educational programs (specify type: ) • Social events • Any unmet needs for programs /services 4) PERCEPTION & SATISFACTION WITH LEVELS OF SERVICE • Tram service (Wait times, Reliability, Safety, Customer relations) • Beach Restaurant wait times (Take drink order, Take meal order, Fill meal order, pay bill) • Beach Bar wait times (Initial greeting, Refills, Pay bill) • Fitness Center (Quality of facilities /equipment, Equipment wait times, Scheduling personal trainer, quality of personal training experience, experience with staff) • Beach Fitness Classes (Classes offered, Quality of instructors, Slots available, Facilities) • Indoor Fitness Classes • Tennis Courts (Court availability, Tennis Lessons, Tennis leagues /competitions) • Wellness and spa services (massage therapists, esthetician, dietician services) • Social Events (frequency, cost, food service, entertainment) • Meeting /Program Space (availability, suitability) • Cleanliness • Landscaping • Maintenance of Foundation facilities Page 4 of 7 Page 4 of 7 -31- Pelican Bay Services Division 1' 5) SATISFACTION WITH PELICAN BAY AS A COMMUNITY October 17, 2013 Survey Committee • Satisfaction with overall management of Pelican Bay's common areas and amenities • Participation & satisfaction with community governance • Views on communications and reliance on different media • Views on member relations • Views on technology use /adoption of new technology (for member /guest services i.e. guest pass kiosk; management operations; email contact; internet use) • Views on community spending and finances, examples: - Perceptions of Fees: Are the fees assessed by the Foundation reasonable? Do you feel that you receive good value from your use of Foundation facilities and amenities? (refer to current operating assessment, excluding bulk cable) - Is it more important to make capital investments to keep up property values and be competitive with newer developments or to hold down costs and focus on maintaining what is in place? (or include issue statements about improving vs maintaining as done in 2008 survey Q15.) • Reason(s) for purchasing in Pelican Bay. What has met expectations? What has not? (Examples: beach access & facilities, natural environment, amenities package, proximity to shopping, services and entertainment, quality of facilities and common areas, visual appeal of landscaping, quality architecture, good value). 6) TOPICAL ISSUES • Need /support for upgrading the neighborhood green spaces /mini- parks: Improving park pathways — increase extent /length, improve layout - Improving children's play area - Providing off -leash dog park - Integrating parks and regional bike trails • Adding public art through partnership with the Phil • Views on guest usage and related policies and services • Agree /disagree with need for proposed upgrades to community facilities and amenities? (Community center, Commons, North Beach facility /restaurant, South Beach facility /restaurant) — Include only if work of space planner is advanced so that there are specific proposals for reference Page 5 of 7 Page 5 of 7 -32- Pelican Bay Services Division DRAFT EXHIBIT B SURVEY OBJECTIVES October 17, 2013 Survey Committee CB: 1. Update /improve demographic data. 2. Provide for trend analysis. 3. Gauge owner satisfaction (e.g., amenities, programs, facilities, communication, levels of service, governance, fiscal affairs). 4. Elicit ideas or unmet needs. 5. Identify issues on the minds of owners. 6. Test owners' alignment with previous PB strategic intents. 7. Validate issues or lessons learned from the Realtors' session or competitor analysis. 8. Determine if ownership changes since 2008 have altered previous conditions, results or conclusions. 9. Provide answers to other questions (TBD) MMJ: 10. Provide information to assess: • What is needed, desired to serve existing residents • What is needed to position Pelican Bay to attract new residents and maintain its market competitiveness • What management can do to improve the member experience Page b of 7 Page 6 of 7 -33- Pelican Bay Services Division EXHIBIT C STRATEGIC ISSUE IDENTIFICATION Topic Areas DEMOGRAPHICS /MEMBER CHARACTERISTICS October 17, 2013 Survey Committee BEACH FACILITIES & PROGRAMS (restaurants, decks, beach attendant services, sailing /kayaking) TENNIS FACILITIES & PROGRAMS FITNESS FACILITIES & PROGRAMS COMMUNITY CENTER FACILITIES & ACTIVITIES (other than fitness) BERM, BOARDWALK, PATHWAYS, TRAM STATIONS /SERVICE NATURAL AREAS — PARKS, PRESERVE, CLAM PASS MANAGEMENT & MAINTENANCE COMMUNICATIONS & MEMBER RELATIONS GOVERNANCE & FINANCES Page 7 of 7 Page 7 of 7 -34- October 17, 2013 Survey Committee of the Pelican Bay Services Division Submitted by Susan O'Brien Pelican Bay Services Division Survey January, 2014 This survey focuses on areas of the Pelican Bay community for which the Pelican Bay Services Division has responsibility, per Collier County Ordinance. (Suggested responses: Agree; Disagree; No opinion. Suggested vendor: Phase V used by the PBPOA last year) STREET LIGHTING 1. Streetlights on Pelican Bay Blvd. and Gulf Park Drive provide adequate light at night for pedestrians. 2. Streetlights on Pelican Bay Blvd. and Gulf Park Drive provide adequate light at night for drivers. 3. Streetlights on the County -owned streets in the Oakmont and Ridgewood neighborhoods provide adequate light for pedestrians. 4. Streetlights on the County -owned streets in the Oakmont and Ridgewood neighborhoods provide adequate light for drivers. 5. When the current concrete streetlight poles need to be replaced, they should be replaced with decorative light poles at an additional cost of approximately BICYCLE LANE Collier County is scheduled to resurface and restripe Pelican Bay Blvd, most likely in 2014 or 2015. 6. PB Blvd. should remain two 12 -foot lanes with no markings or signs for bicycles. 7. PB Blvd. should become two 10 -foot lanes with a 4 -foot lane for bicycles. 8. PB Blvd. should remain two 12 -foot lanes and should use the sharrow symbol (pictured below) to show that the outside lane is shared by vehicles and bicycles and that vehicles must yield to bicycles. 9. If sharrow markings are used on PB Blvd., they should be placed on the asphalt as shown in the picture below. 10. If sharrow markings are used on PB Blvd. they should be posted on signs adjacent to the street as shown in the picture below. PATHWAYS 11. The five -foot pathways (sidewalks) on the west side of Pelican Bay Blvd. from the Commons to the North Tram station should be widened to eight feet at a cost of about 12. The five -foot pathways (sidewalks) on the west side of Pelican Blvd. from Pelican Bay Blvd. South to Pelican Bay Blvd North should be widened to eight feet at a cost of about October 17, 2013 Survey Committee of the Pelican Bay Services Division Submitted by Susan O'Brien CROSSWALKS 13. The cobblestones (raised pavers that create a sound when they are crossed) should be replaced with smooth pavers at a cost of about LANDSCPAPING In the last two years old plants and trees have been replaced by new plants and trees in Pelican Bay e.g. at the intersections of Gulf Park Drive /Pelican Bay Blvd.; Ridgewood Drive /Pelican Bay Blvd.; and Oakmont Drive /Pelican Bay. (See pictures below.) 14. Bromeliads should continue to be planted throughout PB. 15. Asian jasmine should continue to be planted through PB. 16. Similar changes in trees and plants should be made throughout PB as funds become available. Pictures of sharrow street markings, sharrow street signs, bromeliads and asian jasmine. Maybe a picture of cobblestones. October 17, 2013 Survey Committee of the Pelican Bay Services Division Submitted by Dave Trecker SURVEY DRAFT LANDSCAPING The PBSD has responsibility for landscaping the medians and street - adjacent areas in Pelican Bay. Such landscaping must balance the desire for color with the need for minimizing fertilizer use and irrigation. Consider the two approaches pictured below, A and B. PHOTOS Which approach do you prefer? A B Don't care There has been some criticism about the use of bromeliads, pictured below, in Pelican Bay landscaping PHOTO Are you opposed to the use of such bromeliads? YES NO Don't care October 17, 2013 Survey Committee of the Pelican Bay Services Division Submitted by Dave Trecker PATHWAYS There has been considerable discussion about widening the pathways (sidewalks) along Pelican Bay Blvd. The county resurfaced the pathways in 2012. The pathways are now 5 -ft. wide. Some would like to see them widened to at least 8 feet. The argument in favor of widening is that (1) the pathways are too narrow for dual use — for walkers and bikers — and, as such, are unsafe and (2) some pathways are uneven and unsightly. The arguments against widening are (1) some trees would have to be removed, (2) there is no proven safety issue, (3) widening would be costly and (4) a better approach is to install bike paths in Pelican Bay Blvd. Do you favor widening the pathways? YES NO October 17, 2013 Survey Committee of the Pelican Bay Services Division Submitted by Dave Trecker STREETLIGHTS The PBSD has responsibility for street lighting in Pelican Bay. For safety reasons, a number of the elevated streetlights must be upgraded. There is reason at this time to review the adequacy of street lighting in general. Do you feel the number and quality of streetlights provide adequate and safe lighting on the following streets and related intersections: Pelican Bay Blvd. YES NO Gulf Park Drive YES NO Oakmont Parkway YES NO Greentree Drive YES NO Ridgewood Drive YES NO Crayton Road YES NO Hammock Oak Drive YES NO Myra Daniels Blvd. YES NO October 17, 2013 Survey Committee of the Pelican Bay Services Division Submitted by Dave Trecker CROSSWALKS The PBSD and Pelican Bay Foundation recently installed a number of crosswalks in Pelican Bay. While the effectiveness and aesthetic benefit of these crosswalks are not yet known, there have been complaints leading to the removal of cobblestones at some crosswalks. Complaints indicated the cobblestones led to unacceptable noise from traffic, without any compensatory slowing of traffic. Would you like to see cobblestones removed from the remaining crosswalks? YES NO Would you like to see similar crosswalks installed at the three main entrances to Pelican Bay — the two Pelican Bay Blvd. and the Gulf Park entrances? YES NO October 17, 2013 Survey Committee of the Pelican Bay Services Division Submitted by Dave Trecker BICYCLE LANES Collier County is scheduled to repave Pelican Bay Blvd. in 2014 or 2015. As such, it is appropriate to consider whether bicycle lanes should be incorporated. Currently, Pelican Bay Blvd. has two 12 -foot lanes in each direction. Arguments in favor of some form of bicycle lanes are (1) current sidewalks are too narrow for both walkers and bikers, (2) safe bicycling in the street requires a dedicated lane, (3) the resulting slowing of vehicular traffic would be an additional benefit. Arguments against a bicycle lane are (1) there is no metric evidence bicyclists are safer with a street bike lane than without, (2) installation of a bicycle lane will hamper vehicular traffic, (3) reduction of lanes to 10 feet to accommodate a bicycle lane will crowd many wide vehicles, (4) touring bikers would ignore the bicycle lanes. There are several options. Please indicate the option you prefer. Install no bicycle lanes Dedicate one 12 -foot lane to bicycles Reduce vehicular lanes to 10 feet and add a 4 -foot bicycle lane Keep the two 12 -foot lanes, and add a Sharrow marking (see picture), indicating shared vehicle and bicycle use in the right lane