Resolution 2015-008 RESOLUTION NO. 2015- 0 8
A RESOLUTION BY THE BOARD OF COUNTY COMMISSIONERS,
COLLIER COUNTY, FLORIDA, AUTHORIZING ITS CHAIRPERSON
TO SIGN AND SUBMIT A SECTION 5311 GRANT APPLICATION,
INCLUDING ALL RELATED DOCUMENTS AND ASSURANCES, TO
THE FLORIDA DEPARTMENT OF TRANSPORTATION, TO ACCEPT A
GRANT AWARD IN CONNECTION WITH THAT APPLICATION, AND
AUTHORIZING THE EXPENDITURE OF GRANT FUNDS PURSUANT
TO THE GRANT AWARDED.
WHEREAS , 49 U.S.C. § 5311 authorizes the Secretary of Transportation to make
grants and loans to local government authorities such as Collier County to help provide rural
transit services; and
WHEREAS, each year, through an application process administered by the Florida
Department of Transportation, Collier Area Transit has obtained funds that are used for
providing rural transportation services to the residents of Collier County; and
WHEREAS, the Board of County Commissioners of Collier County, Florida, has the
authority to apply for and accept grants and make purchases and expend funds pursuant to grant
awards made by the Florida Department of Transportation as authorized by Chapter 341,
Florida Statutes and by the Federal Transit Administration Act of 1964, as amended.
NOW THEREFORE, BE IT RESOLVED by the Board of County Commissioners,
Collier County, Florida,that:
1. The BOARD authorizes and approves its Chair, to sign and submit any and all
documents required in connection with the Federal Transit Administration 49 U.S.C. §
5311 Grant Application and Award including, but not limited to: (a) authorizing the
Chair to accept and execute any required certifications and assurances and all supporting
documents relating to the grant awarded to the County, (b) approving all necessary
budget amendments to receive and use grant dollars received above or below the target
grant award referenced in the Section 5311 grant application, and (c) authorize the
expenditure of grant funds pursuant to the grant awarded,unless specifically rescinded.
2. The BOARD'S Registered Agent in Florida is Jeffrey A. Klatzkow, County Attorney.
The registered Agent's address is 3299 East Tamiami Trail,Naples, FL 34112.
3. This Resolution shall be effective immediately upon signature by the Chair.
This Resolution adopted after motion, second and majority vote favoring same,this
13th day of January,2015.
ATTEST: BOARD OF COUNTY COMMISSIONERS
DWIGHT E. BROCK, Clerk COLLIER COUNTY, FLORIDA
By II_ ..�►� �� C. By / : 'J�
r '1 Clerk TIM NANCE, CHAIRMAN
Attes
signature only,, ; 4
Approved as to form and legality:
Er...01W Ls.L
Scott R. Teach,
Deputy County Attorney
0
CHECKLIST FOR APPLICATION COMPLETENESS
Name of Applicant: Collier County Board of County Commissioners
Check One: New Applicant Recurring Applicant ✓
The following documents must be included in section 5311 Operating Assistance Applications in the
order listed:
✓ Checklist.
✓ Applicant's cover letter(use FDOT provided cover letter).
✓ Two(2)copies of the governing board's Resolution.
✓ Forms B-1 and B-2(Operating and Administrative Expense&Revenues;Grant Request.)
✓ Application for Federal Assistance(Form 424,Code 20.509).
✓ Exhibit A: Current System Description
✓ Exhibit A-1: Fact Sheet.
✓ Exhibit B—Proposed Project Description.
✓ Exhibit D—Cash Match and Leasing
✓ Exhibit E: Federal Certifications and Assurances.
NA Exhibit G: Applicant Certification and Assurance to FDOT
✓ Exhibit J: Standard Lobbying Certification Form
✓ Exhibit K: FTA Section 5333(b)Assurance.
✓ Copy of the Title VI Plan
If grant is for facilities:
NA Copy of cover letter sent with application submitted to Local Clearinghouse Agency/RPC Date:
FOR DEPARTMENT USE ONLY
Date: Letter received from the Local RPC/Clearinghouse
le County
Cote
Public Services Division
Public Transit & Neighborhood Enhancement
January 14, 014
Michelle S. Peronto
Local Agency Program Coordinator
FDOT, District One, Procurement Office
801 North Broadway Avenue
Bartow, Florida 33830
Subject: 2014 U.S.C. Section 5311, Formula Grants for Rural Areas -20.509
5311 State of Florida Department of Transportation Grant Application Submission
Dear Ms. Peronto:
Collier County submits this Application for the Section 5311 Program Grant and agrees to
comply with all assurances and exhibits attached hereto and by this reference made a part
thereof, as itemized in the Checklist for Application Completeness.
Collier County further agrees, to the extent provided by law (in case of a government agency in
accordance with Sections 129.07 and 768.28, Florida Statutes) to indemnify, defend and hold
harmless the Department and all of its officers, agents and employees from any claim, loss,
damage, cost, charge, or expense out of the non-compliance by the Agency, its officers, agents or
employees, with any of the assurances stated in this Application.
This Application is submitted on this 14th day of January, 2015 with two (2) original resolutions
or certified copies of the original resolution authorizing Chair of the Collier County Board of
County Commissioners to sign this Application.
Sincerely,
Michelle Edwards Arnold, Director
Public Transit&Neighborhood Enhancement Department
cc: Debi Stephens, District 1 Transit Unit
cot i.144.
]r;;A
Public Transit&Noighbodiood Enhancement•3299 Tamiami Trail E.,Suite 103•Naples,Florida 34112-5746.238-252-5840•FAX 239-252-6628•www.colliergov.net
2015
U.S.C. Section 5311
FORMULA GRANTS FOR RURAL AREAS
20.509
OPERATING & CAPITAL
APPLICATION MANUAL
FLORIDA DEPARTMENT OF TRANSPORTATION
PUBLIC TRANSIT OFFICE
FORM B-1
TRANSPORTATION-RELATED OPERATING and ADMINISTRATIVE
EXPENSES
Name of Applicant: Collier County Board of County Commissioners (BCC)
State Fiscal period requesting funding for,from July 1,2015 to June 30,2016
EXPENSE CATEGORY TOTAL EXPENSE FTA ELIGIBLE EXPENSE
Labor(501) $123,100 $41,000
Fringe and Benefits(502) $49,000 $16,300
Services(503) $172,200 $57,400
Materials and Supplies(504) $41,500 $13,800
Vehicle Maintenance (504.01) $1,755,400 $585,100
Utilities (505) $41,500 $13,800
Insurance(506) $17,300 $5,800
Licenses and Taxes (507) $0 $0
Purchased Transit Service (508) 3,712,800 $1,237,600
Miscellaneous(509) $14,100 $4,700
Leases and Rentals(512) $16,000 $5,300
Depreciation(513)
TOTAL $ 5,942,900 $1,980,800 (a)
SECTION 5311 GRANT REQUEST
Total FTA Eligible Expenses(from Form B-1, above) $ 1 980 800 (a)
Rural Passenger Fares(from Form B-2) $ 304,500 (b)
Operating Deficit $_1,676,300 (c)
[FTA Eligible Expenses(a)minus Rural Passenger Fares(b)]
Section 5311 Request $ 838 100 (d)
(No more than 50%of Operating Deficit)
Grant Total All Revenues(from Form B-2) $ 1 757 100 *(e)
Note: If Grand Total Revenues(e)exceeds FTA Eligible Expenses(a),reduce the Section 5311
Request(d) by that amount.
FORM B-2
TRANSPORTATION-RELATED OPERATING and ADMINISTRATIVE
REVENUES
Name of Applicant: Collier County Board of County Commissioners (BCC)
State Fiscal period requesting funding for,from July 1,2015 to June 30,2016
OPERATING REVENUE TOTAL REVENUE REVENUE USED AS
CATEGORY FTA MATCH
Passenger Fares for Transit Service Total=$1,034,000
(401) Rural= $304,500(b)
Special Transit Fares(402)
School Bus Service Revenues(403)
Freight Tariffs(404)
Charter Service Revenues(405)
Auxiliary Transportation Revenues
(406)
Non-transportation Revenues(407)
Total Operating Revenue $ 1,338,500 $
OTHER REVENUE
CATEGORY
Taxes Levied directly by the Transit
System(408)
Local Cash Grants and $1,425,700
Reimbursements(409)
Local Special Fare Assistance(410)
State Cash Grants and $910,000 $910,000
Reimbursements(411)
State Special Fare Assistance(412)
Federal Cash Grants and $1,761,800 $847,100
Reimbursements(413)
Interest Income(414)
Contributed Services(430)
Contributed Cash(431)
Subsidy from Other Sectors of
Operations(440)
Total of Other Revenue $ $3,914,300 $
GRAND TOTAL $5,466,100 $1,757,100(e)
ALL REVENUE
View Burden Statement OMB Number:4040-0004
Expiration Date:81312016
Application for Federal Assistance SF-424
•1.Type of Submission: •2.Type of Application: •If Revision,select appropriate letter(s):
Preapplication New
Application Continuation •Other(Specify):
Changed/Corrected Application Revision
3.Date Received. 4.Applicant Identifier:
5a.Federal Entity Identifier: 5b.Federal Award Identifier:
State Use Only;
6.Date Received by State: 7 State Application Identifier
8.APPLICANT INFORMATION:
•a.Legal Name. Collier County Board of County Commissioners
•b.Employer/Taxpayer Identification Number(EINITIN): •c.Organizational DUNS.
59-6000558 - [0769977900000
d.Address:
Streetl: 3299 East Tamiami Trail, Suite 103
Street2:
•City. Naples
County/Parish: Collier
"State: FL: Florida
Province:
•Country: USA: UNITED STATES tt
•Zip/Postal Code: 133112 _ 1
e.Organizational Unit:
Department Name: Division Name:
Public Transit s Neigh. Enhan 1Public Services
1.Name and contact information of person to be contacted on matters involving this application:
Prefix: sMrs. •First Name: Michelle
Middle Name:
•Last Name: mold
Suffix:
Title: Director
Organizational Affiliation:
•Telephone Number. 1239-252-51341 Fax Number: 239-252-3929
Email: iMichelleArnold@colliergov.net
Application for Federal Assistance SF-424
9.Type of Applicant 1:Select Applicant Type:
5: County Government
Type of Applicant 2:Select Applicant Type:
Type of Applicant 3:Select Applicant Type: l••�
_...
.Other(specify):
'10.Name of Federal Agency:
Federal Transit Administration
11.Catalog of Federal Domestic Assistance Number:
[CFDA 20.509_._..._
CFDA Title:
Section 5311
.12.Funding Opportunity Number:
[Section 5311
Title:
Formula Grants for Rural Areas Program
13.Competition Identification Number:
Not Applicable
Title
Not Applicable
14.Areas Affected by Project(Cities,Counties,States,etc.):
Add Attachment kLirimient I 'Ae r-tt;cht gent
15.Descriptive Title of Applicant's Project:
Operating Assistance to offset cost of public transportation provided in the rural (non-urban)
areas of Collier County.
Attach supporting documents as specified in agency instructions.
Add Attachments I Diet. 3.: thn
Application for Federal Assistance SF-424
16.Congressional Districts Of:
a.Applicant 19525 *b.Program/Project 19525
Attach an additional list of Program/Project Congressional Districts if needed.
Add Attachment Delete Attachment ViearAtUcittrent
17.Proposed Project:
•a.Start Date: 10/01/2015 •b.End Date: 03/30/2016
18.Estimated Funding(5):
a.Federal I 419,050.04
b.Applicant 0.00
'c.State 0.00
'd.Local :........................................................_.............._._419,050.00)
•e.Other 0.00
'f. Program Income 0.00
•g.TOTAL 838,100.00
•19.Is Application Subject to Review By State Under Executive Order 12372 Process?
a.This application was made available to the State under the Executive Order 12372 Process for review on
b.Program is subject to E.O.12372 but has not been selected by the State for review.
c.Program is not covered by E.O.12372.
20.Is the Applicant Delinquent On Any Federal Debt? (If"Yes,'provide explanation in attachment.)
Yes 1r4 No
If°Yes",,provide explanation and attach
i A.ttac:hrnent I Delete Attachment I View Attachmec t
21.'By signing this application,I certify(1)to the statements contained in the list of certifications"and(2)that the statements
herein are true, complete and accurate to the best of my knowledge. I also provide the required assurances"`and agree to
comply with any resulting terms if I accept an award.I am aware that any false,fictitious,or fraudulent statements or claims may
subject me to criminal,civil,or administrative penalties.(U.S.Code,Title 218,Section 1001)
® **I AGREE
**The list of certifications and assurances,or an intemet site where you may obtain this list,is contained in the announcement or agency
specific instruction&
Authorized Representative:
Prefix: Fir. •First Name: -Tan Tim
Middle Name:
•Last Name: �_.._.w ainq. Nance
Suffix
11111
'Ttle. Hoard of County Commissioner Chair
•Telephone Number 239-252-8097 Fax Number
*Email: TomHenning8toleiergov.net
'Signature of Authorized Representative: .,.. •Date Signed: 77771
ATTEST ''��1�f% • A proved as to fo nd legality
DWlGHTZ: Bi OCf , CLERK
.� • Scott R. Teach, Deputy County Attorney ,a7
BY: I'. . .►.4•
`es aArtat pi's
(*mature on y. •
EXHIBIT A
System Description
Collier County is located in southwest Florida and is bordered on the north by Lee and Hendry
counties, on the south by Monroe County,on the east by Broward and Dade counties, and on
the west by the Gulf of Mexico. The county consists of three incorporated areas: Naples,
Everglades City, and Marco Island.
Collier County is approximately 2,025.3 square miles. At least 80 percent of the Collier
County land area has been set aside as preserve lands, including Big Cypress National
Preserve, Everglades National Park, two national wildlife refuges, one national research
reserve,three state parks, one state forest, and a number of other public and private parks
and nature preserves. In addition, Collier County has nearly 50 miles of public beaches
and a vast area of Agricultural lands.
The Collier County Board of County Commissioner is the governing body for the Public
Transportation system in Collier County. The Public Transportation system, Collier Area Transit
(CAT), operates under the supervision of the Collier County Department of Public Transit &
Neighborhood Enhancement (PTNE) (formally Alternative Transportation Modes (ATM)) for the
Collier County Public Service Division. CAT serves as the public transit provider for Collier
County, serving the Naples, Marco Island, and Immokalee areas. It is the mission of CAT to
provide safe, accessible and courteous public transportation services to our customers.
Collier County is considered a complete brokerage system, contracting all fixed route and
paratransit operation services to Keolis Transit America who is responsible for the day to day
transit operations of the transit system. Keolis hires all bus operators, customer service staff,
and administrative personnel to run the operations. The County compensates the vendor by
the revenue hour for fixed route and per trip for paratransit. The Contractor is responsible for
providing recommendations related to all fixed route bus service planning activities related to
operations of CAT fixed route bus services including, but not limited to: bus routes, schedules,
days and hours of operations, bus stop locations, location of bus stop improvements,
preparation of all planning documents, cost estimates and other such activities relative to
overall system administration, pending the County's review and approval. Periodic contract
monitoring to ensure continued compliance with the service contract is the responsibility of the
both the Contractor and the County.
Collier County purchases and maintains the vehicles used for the system but Keolis is
responsible for insuring all vehicles. Keolis currently employees 105 staff to run the operations.
The management of the Keolis contract is conducted by the PTNE Department, who has a total
of 4.5 employees within the Transit section. Collier Area Transit provides ADA and
Transportation Disadvantaged trips to the citizens of Collier County, including those with
disabilities, low income, and elderly in both the urbanized and non-urbanized areas of the
County.
This grant request does not include the purchase of vehicles or equipment for the continued
operation of this service. The existing vehicle inventory will be utilized as provided for below.
All vehicles utilized for the County public transportation system are maintained by the County's
Fleet Management Department. The Fleet Management Department provides for regular
preventative maintenance of all vehicles at the CAT Operations center located at 8300 Radio
Road.
CAT Vehicle Inventory
Equipment Model
IQ# Year Manufacturer Model Serial VIN Number
50382 2005 GILLIG G29E102R2 15GGE291951091092
50383 2005 GILLIG G29E102R2 15GGE291051091093
50384 2005 GILLIG G29E102R2 15GGE291251091094
60091 2006 GILLIG G29E102R2 15GGE291661091164
60092 2006 GILLIG G29E102R2 15GGE291861091165
60093 2006 GILLIG G29E102R2 15GGE291X61091166
60094 2006 GILLIG G29E102R2 15GGE291161091167
CC2-240 2007 GILLIG G27E102N2 15GGE271471091586
CC2-241 2007 GILLIG G27E102N2 15GGE271671091587
CC2-242 2007 GILLIG G27E102N2 15GGE271871091588
CC2-243 2007 GILLIG G27E102N2 15GGE271X71091589
CC2-497 2010 GILLIG G27B102N4 15GGB2719A1177671
CC2-498 2010 GILLIG G27B102N4 15GGB2719A1177672
CC2-499 2010 GILLIG G27B102N4 15GGB2719A1177673
CC2-513 2010 GILLIG G30B102N4 15GGB3014A1178484
CC2-514 2010 GILLIG G30B102N4 15GGB3016A1178485
CC2-619 2012 GILLIG G27B102N4 15GGB2710C1180347
CC2-620 2012 GILLIG G27B102N4 15GGB2712C1180348
CC2-621 2011 GILLIG G27B102N4 15GGB2414C1180349
CC2-659 2011 GILLIG G27B102N4 15GGB2719C1180752
CC2-660 2011 GILLIG G27B102N4 15GGB2710C1180753
CC2-799 2013 GILLIG G27D102N4 15GGD2712E1184199
CC2-800 2013 GILLIG G27D102N4 15GGD2715E1184200
(;)
Safety Program
A written safety program has been developed and is maintained by the Contractor which
includes safety policies and practices, accident procedures and reporting, and other training
materials and documented in the System Safety Program Plan (SSPP) and the System Security
Emergency Preparedness Plan (SSEPP). Collier County conducts an annual System Safety review
of the Contractor to comply with safety requirements of Chapter 14-90, Florida Administrative
Code (FAC). The Contractor's documented safety program includes the following components:
• Accident Response Plan
• Accident Review Process and Analysis
• Determination of an Accident as Preventable or Non-Preventable, Utilizing the
National Safety Council (NSC) Guidelines
• Employee Retraining Provisions
• Driver Incentive Provisions
• Programs and Methods to be Utilized to Promote Safety Awareness
• Employee Training and Required Certifications
The Contractor shall participate in tabletop, emergency preparedness training exercise as
requested by the County. The contractor is considered essential personnel and shall be
available upon request for evacuation and transportation for any emergency events 24/7.
Drug&Alcohol Testing Program
The Contractor administers a Drug and Alcohol (D&A) Program which meets all of the Federal
and Collier County requirements. In addition, the Contractor requires all subcontractors
providing services for the fixed route service to adhere to the testing requirements of this D&A
program. CAT performs D&A testing in accordance with United Stated Department of
Transportation (US DOT) and Federal Transit Administration (FTA) regulations, as defined in
Title 49 Code of Federal Regulations (CFR), Parts 40 and 655. The Contractor produces
documentation necessary to establish its compliance with Title 49 CFR, Parts 653 and 654.
Description of service, routes and ridership numbers
The system currently has a total of 16 routes and 1 express route with a new route to begin
service effective January 2, 2015.The system operates with one main transfer facility located at
the government center (construction completed in 2012), and a secondary transfer facility
located at the administration, operation and maintenance facility on Radio Road (major
renovations underway). There are 4 additional transfer points in the system. Overall CAT
provided 1,181,530 rides in 2014, with 3 routes averaging over 27 passengers per revenue
hour.
0
Section 5311 funding for operating assistance is essential if service is to continue for the
non-urbanized areas of the County. The 5311 grant helps fund five (5) non-urbanized/rural
routes. According to the 2010 Census majority of the County's workforce lives in the
rural area and majority of the activity centers are within the urban area. Activity centers
include major employers, health care centers and public services. Route 19 (Golden Gate
Estate/Immokalee Shuttle), provides a shuttle to and from the lmmokalee area and services
the Golden Gate Estates area to the transfer station at the Collier County Government Center.
This route serves to bring the residents of the rural area to the urban areas where our activity
centers are located and provides access for those passengers to return home. Route 121
(Immokalee/Marco Express), provides an early morning and late evening express service
between Immokalee and Marco Island. This express route serves to bring the residents of the
rural area to the urban areas where the major employers are located and provides access for
those passengers to return to home. Both routes (19 and 121) further the federal goal of the
program to enhance the access of low-income individuals and others within the non-urbanized
area to employment.
Route 22 and Route 23 (Immokalee Circulator), provide continuous public transit service within
the rural community of lmmokalee. Route 24 (US 41 East/Charlee Estates), provides access to
residents in the rural areas east of Collier Boulevard off East Tamiami Trail to services and
employment in the urban areas. Only that portion of Route 24 that serves the rural area is
being funded with 5311 grant funds.
The Collier County Board of County Commissioners, Collier Area Transit (CAT) is requesting
FTA Section 5311 funds in the total project amount of $838,100. State match funds in the
amount of $419,050 (50%). This will be matched with local funds in the amount of $419,050
(50%). Funds from this grant will be used to continue operation of fixed route to provide
access to people in non-urbanized areas to health care, shopping, education, employment,
public services and recreation. Because many of these services are not available in the rural
area, most people must travel to the urban areas in order to receive these services. These
funds will be used to fund routes that are open to the general public and are not subject to the
prioritization process as described in the Transportation Disadvantaged Service Plan (TDSP).
Ridership
The system experienced a spike in ridership in Fiscal Year 2013 which can be explained by the
peak of the recession with most residents utilizing those resources available that would help to
stretch their dollars. Transit is an affordable means of getting round the community and we
believe many residents took advantage of its affordability.
0
The Table below provides ridership information for the non-urbanized area which represents
approximately 20% of ridership on the overall system.
Fixed Route Ridership
FY 2010—2014
Non-Urban Area Ridership
300,000
250,000
200,000
150,000
III Ridership
100,000 a
50,000 A
d
FY 10 FY 11 FY 12 FY 13 FY 14
e
EXHIBIT A-1
FACT SHEET
CURRENTLY IF GRANT IS
AWARDED *
1. Number of one-way passenger trips.* 239,324 250,000
PER YEAR
2.Number of individuals served unduplicated
(First ride per rider per fiscal year). 239,324 250,000
PER YEAR**
3. Number of vehicles used for this service.
ACTUAL 4 per day 4 per day
4.Number of ambulatory seats.
AVERAGE PER VEHICLE 24 seats per vehicle 24 seats per vehicle
(Total ambulatory seats divided by total number of
fleet vehicles)
5.Number of wheelchair positions.
AVERAGE PER VEHICLE 2 wheelchair per 2 wheelchair per
(Total wheelchair positions divided by total vehicle vehicle
number of fleet vehicles)
6. Vehicle Miles traveled. 484,204 496,409
PER YEAR
7. Average vehicle miles 1,451.25 1,487.83
PER DAY
8. Normal vehicle hours in operation. 57 57
PER DAY
9. Normal number of days in operation. 6.5 7
PER WEEK
10. Trip length(roundtrip). 18 18
AVERAGE
Estimates are acceptable. The information listed should be specific to the Section 5311 funds and not
agency wide.
* One way passenger trip is the unit of service provided each time a passenger enters the vehicle, is
transported,then exits the vehicle. Each different destination would constitute a passenger trip.
** The unduplicated riders are for current year and the subsequent year once the grant is awarded.
EXHIBIT B
Proposed Project Description (not to exceed three (3) pages)
Section 5311 Funding for operating assistance is essential to continue the existing level of
service being provided for the non-urbanized areas of the County. The 5311 grant helps fund
five (5) non-urbanized/rural routes. Route 19 (Golden Gate Estate/Immokalee Shuttle),
serves to bring the residents of the rural area to the urban areas where our activity centers are
located and provides access for those passengers to return home. Activity centers include
major employers, health care centers and public services. Route 121 (Immokalee/Marco
Express), serves to bring the residents of the rural area to the urban areas where the major
employers are located and provides access for those passengers to return to home. Both
routes further the federal goal of the program to enhance the access of low-income individuals
and others within the non-urbanized area to employment. Route 22 and Route 23 (Immokalee
Circulator), provide continuous public transit service within the rural community of Immokalee.
Route 24 (US 41 East/Charlee Estates), provides access to residents in the rural areas east of
Collier Boulevard off East Tamiami Trail to services and employment in the urban areas. Only
that portion of Route 24 that serves the rural area is being funded with 5311 grant funds.
Service hours for these routes vary from as early as 3:45 a.m. to as late as 8:20 p.m. The above
described service will provide access to people in non-urbanized areas to health care, shopping,
education, employment, public services and recreation.
How the Transit Program Operations is currently funded
Collier County currently provides about $2 million dollars each year from local funds to
provide fixed route services. Grant funds help to expand resources so that transit services can
be provided to those who need it most.
If this grant is not fully funded
Collier Area Transit, as many other transit agencies across the nation, is facing tough
financial times and local funds contribution is stagnate. Should the State not approve this
grant, CAT may be forced to reduce routes. With a reduction in service, many passengers
would not have access to medical, work, recreational, and other life sustaining activities that
public transit now makes possible. I t is critical that Collier Area Transit receives these 5311
funds to continue to provide access to people in the non-urbanized area of Collier County to
these services.
Funding Request
CAT is requesting FTA Section 5311 funds in the total project amount of $838,100. The State
contribution to the project would be $419,050 (50%) while the County would be required to
provide a local match in the amount of $419,050 (50%). Funds for the grant will be used to
continue operation of fixed route in the non-urbanized area of Collier County to continue to
provide access to people in non-urbanized areas to health care, shopping, education,
employment, public services and recreation. Because many of these services are not available
in the rural area, most people must travel to the urban areas in order to receive these services.
7r,i r
EXHIBIT D
Cash Match and Leasing
MEMORANDUM for FTA 5311
Date: 1/13/15
Tim Nance
From: Ton+-I4e1ming, Board of County Commissioner Chair
(Typed name and title) (Signature)
Collier County Board of County Commissioner
(Typed or printed agency name)
To: Florida Department of Transportation,District Office
Modal Development Office/Public Transit
Subject: YEAR 2015 GRANT APPLICATION TO THE FEDERAL TRANSIT ADMINISTRATION,
OPERATING OR CAPITAL GRANTS FOR RURAL AREAS PROGRAM,
49 UNITED STATES CODE SECTION 5311
Local Cash Match
Has the Collier County Board of County Commissioners, as applicant to the Federal Transit
(Name of applicant agency)
Administration Section 5311 Program, borrowed,or will the Applicant borrow funds to use as cash
match?
Yes ✓ No
Will the Collier County Board of County Commissioners, as applicant to the Federal Transit
(Name of applicant agency)
Administration Section 5311 Program be using In-Kind Match as cash match?
Yes ✓ No
Leasing
Will the Collier County Board of County Commissioners,as applicant to the Federal Transit
(Name of applicant agency)
Administration Section 5311 Program, lease the proposed vehicle(s)(or any other equipment that
may be awarded to the Applicant)to a third-party?
Yes ✓ No
If yes, specify to whom:
NOTE: It is the responsibility of the applicant agency to ensure District approval of all lease
ag oved as to fo and 1 gality
DWIGHT E.,BROCK, CLERK ao,,c-'
L
Sco R.Teac ,Deputy County Attorney
BY: 4 ) �� '� '
Attest as • n's.
signature only.
EXHIBIT E
Federal Certifications and Assurances
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General Contact Persons Cart's&Assurances Codes !Payment Cedesi Cnd Rights I ti
Organizaborc.
I Cat I Description I Applicahle N/A Cart Date I Text
31 {
REQUIRED FOR EACH APPLICANT
LOSSYING I 11/21'2014
RROCVREMENT AND PROCUREMENT SYSTE J 11/2112014
CC PRIVATE SECTOR PROTECTIONS 11/2112014
Affirmation of Certifications and Assurances j
FEDERAL FISCAL YEAR 2015 FTA CERTIFICATIONS AND ASSURANCES SIGNATURE
PAGE
Required of ell Appticstnts for FTA funding and all FTA Grantees with an active Capital or = _
Formula Project) •.
A FIRMMAT I Oti OF AFFLICP.IaT r
a ,, l
Officil's mStephen Y Larne PIN Attorney's Name. Sartt R Teeth =
EXHIBIT I
Coordinated Public Transit - Human Services Transportation Plan
To be completed and signed by an individual authorized by the governing board of the
applicant agency and submitted with the grant application.
The Collier County Board of County Commissioners (BCC) certifies and assures to the Florida
Department of Transportation in regard to its Application for Assistance under U.S.C. Section 5311 dated
1) This grant request is derived from a coordinated plan compliant with Federal Transit
Administration Circular FTA C 9040.1F.
2) The name of this coordinated plan is provided below.
Collier County Transportation Disadvantaged Service Plan(TDSP)
3) The agency that adopted this coordinated plan is provided below.
Collier Metropolitan Planning Organization(MPO) Board
4) The date the coordinated plan was adopted is provided below.
October 25, 2013 -Major Plan approval date
5) The page number of the coordinated plan that this application supports. Please submit a copy of
the page along with this form.
Pages 40 and 44
Date: 1/13/15 Signature: /4-ej(4
Tim Nance
-fam-Herrning, Board of County Commissioner Chair
Typed name and title
pprov d as to orm nd legality
QTT 6ST ._ a i a.
DWIGHT LaRCCK� GL RK
0 AI e Sco t R.Teach,Deputy County Attorney
BY:
Attest as ' . ' s
signature only., c:j
EXHIBIT J
Standard Lobbying Certification Form
NOTE: All grant awards issued to a recipient in the amount of$100,000 or more must include
a signed standard lobbying form.
The undersigned [Contractor] certifies,to the best of his or her knowledge and belief,that:
(1) No Federal appropriated funds have been paid or will be paid, by or on behalf of the undersigned, to
any person for influencing or attempting to influence an officer or employee of an agency, a Member of
Congress, an officer or employee of Congress, or an employee of a Member of Congress in connection
with the awarding of any Federal contract, the making of any Federal grant, the making of any Federal
loan, the entering into of any cooperative agreement, and the extension, continuation, renewal,
amendment, or modification of any Federal contract, grant, loan, or cooperative agreement.
(2) If any funds other than Federal appropriated funds have been paid or will be paid to any person for
making lobbying contacts to an officer or employee of any agency, a Member of Congress, an officer or
employee of Congress, or an employee of a Member of Congress in connection with this Federal contract,
grant, loan, or cooperative agreement, the undersigned shall complete and submit Standard Form--LLL,
"Disclosure Form to Report Lobbying," (a copy the form can be obtained from
http://www.dot.state.fl.us/transit/Pages/grantsadministration,shtm) in accordance with its instructions [as
amended by "Government wide Guidance for New Restrictions on Lobbying," 61 Fed. Reg. 1413
(1/19/96). Note: Language in paragraph(2)herein has been modified in accordance with Section 10 of the
Lobbying Disclosure Act of 1995 (P.L. 104-65,to be codified at 2 U.S.C. 1601, et seq.)]
(3) The undersigned shall require that the language of this certification be included in the award
documents for all subawards at all tiers (including subcontracts, subgrants, and contracts under grants,
loans, and cooperative agreements)and that all subrecipients shall certify and disclose accordingly.
This certification is a material representation of fact upon which reliance was placed when this transaction
was made or entered into. Submission of this certification is a prerequisite for making or entering into this
transaction imposed by 31, U.S.C. § 1352 (as amended by the Lobbying Disclosure Act of 1995). Any
person who fails to file the required certification shall be subject to a civil penalty of not less than$10,000
and not more than$100,000 for each such failure.
[Note: Pursuant to 31 U.S.C. § 1352(c)(1)-(2)(A), any person who makes a prohibited expenditure or fails
to file or amend a required certification or disclosure form shall be subject to a civil penalty of not less
than$10,000 and not more than $100,000 for each such expenditure or failure.]
The Contractor, C.,\\lc v-Covrt � , certifies or affirms the truthfulness and accuracy of each
statement of its certification and disclos4e, if any. In addition,the Contractor understands and agrees that
the provisions of 31 U.S.C. A 3801, et seq., apply to this certification and disclosure, if any.
Signature of Contractor's Authorized Official
B—CCC Chairman Name and Title of Contractor's Authorized Official
7"y'' NaK� 1/13/15 Date
ATTEST • °; proved as to and legality
DWIGHT E.BROCK, CLERK
BY Scott P. Teach, Deputy County Attorney
Attest`;s to I an s
signature only.
EXHIBIT K
FTA Section 5333 (b) Assurance
(Note: By signing the following assurance, the recipient of Section 5311 and/or 5311(f) assistance
assures it will comply with the labor protection provisions of 49 U.S.C. 5333(b) by one of the
following actions: (1) signing the Special Warranty for the Rural Area Program; (2) agreeing to
alternative comparable arrangements approved by the Department of Labor (DOL); or (3)
obtaining a waiver from the DOL.)
The Collier County Board of County Commissioners (hereinafter referred to as the "Recipient")
HEREBY ASSURES that the "Special Section 5333 (b) Warranty for Application to the Small Urban and
Rural Program" has been reviewed and certifies to the Florida Department of Transportation that it will
comply with its provisions and all its provisions will be incorporated into any contract between the
recipient and any sub-recipient which will expend funds received as a result of an application to the
Florida Department of Transportation under the FTA Section 5311 Program.
Dated 1/13/15
Tim Nance
TtmrHenning, BCC Chairman
(Name and Title of Authorized Representative)
(Signature of Authorized Representative)
Note: All applicants must complete the following form and submit it with the above Assurance.
LISTING OF RECIPIENTS,OTHER ELIGIBLE SURFACE TRANSPORTATION PROVIDERS,
UNIONS OF SUB-RECIPIENTS,AND LABOR ORGANIZATIONS REPRESENTING
EMPLOYEES OF SUCH PROVIDERS, IF ANY
1 2 3 4
Identify Recipients of Site Project by Name, Identify Other Eligible Identify Unions(and
Transportation Assistance Description,and Provider Surface Transportation Providers)Representing
Under this Grant. (e.g.Recipient,other Agency, Providers(Type of Employees of Providers in
or Contractor) Service) Columns 1,2,and 3
Collier County Board Application for FTA Section Collier Area Transit Transport Workers Union
of County 5311 Operating Assistance for urban Transit Local 525 AFL-CIO
ty 2395 North Courtenay Pkwy,
funding for FY 14/15 for
Commissioners Service Suite 104
Collier Area Transit to
Merritt Island,Fl. 32953
provide continuing public
transportation services to
residents of the non-urbanized
areas of Collier County
traveling within the rural area
and/or the adjacent urban
area and returning to rural
domicile.
ATTES1 t jrfr r roved as to fo an egality
DWIQ,I4T E.BROOK,CLERK
1/1
BY
• !.�•i .�� Scott R. Teach, Deputy County Attorney
wi
Attest as to C "
cinnature only.
Collier County Board of County Commissioners
Collier Area Transit (CAT)
Title VI Program
2014 - 2017
Table of Contents
Introduction 3
Background 5
Title VI Program Policy Statement 7
Record of Title VI Complaints, Investigations, or Lawsuits 9
General Reporting Requirements 9
Pending Applications for Financial Assistance to FTA and Agencies Other than the FTA 9
FTA Civil Rights Assurance, DOT Title VI Assurance 10
Program Specific Requirements 10
Civil Rights Compliance Review Activities 10
Service Standards and Policies 18
Assessment of Compliance 20
Other Areas of Title VI Considerations 20
Limited English Proficiency 22
Environmental Justice 32
Determination of Disproportionately High Effects on EJ Populations 33
Title VI Program Complaint Procedures 40
Title VI Complaint Form 42
List of Tables
Table 1: FTA Title VI Program Checklist for all Grantees 3
Table 2: FTA Title VI Program Checklist for Urbanized Areas with a Population of 200,000 or More 4
Table 3: CAT Budget Fiscal Years 2009-2013 5
Table 4: Racial Composition of Bodies that Provide Input to Decision-Making Bodies 6
Table 5: Internal Complaints Initiated by Complainant 9
Table 6: CAT Active Federal Grant Assistance 10
Table 7: Service Changes Since the Last Title VI Update through December 2013 14
Table 8: Service Changes Related to the COA Effective May 2014 16
Table 9: CAT Service Levels by Routes 19
Table 10: Percent of Limited English Proficiency Persons by Census Tract 25-27
Table 11: Summary of Limited English Proficiency Persons within the CAT Service Area 27
Table 12: Percentage of Limited English Proficiency Students within Collier County Public Schools 28
List of Maps
Map 1: Limited English Proficiency 24
Map 2: Bus Stop Amenity Locations for Low Income & Minority Populations Areas 34
Map 3: Minority Census Tracts and CAT Fixed Route &ADA Service Areas 36
Map 4: Low-Income Census Tracts and CAT Fixed Route &ADA Service Areas 37
Collier Area Transit Title VI Program Page 1
List of Figures
Figure 1: Distribution of Limited English Proficiency Persons within the CAT Service Area 28
Figure 2: Future Improvements Proposed to the CAT Operations Facility 38
Figure 3: Improvements to CAT Intermodal Transfer Facility 39
Appendix
A: Certifications and Assurances 44
B:Sub-Recipient Monitoring Form 45
C:Collier Area Transit Route Fare and Service Change Policy 48
D:TDP Capacity Analysis 52
E:Transit Development Plan Peer Review 58
F: Community Agencies 67
G: CAT Title VI Notice 68
H: Resolution 2014-57 69
Collier Area Transit Title VI Program Page 2
Introduction
Collier Area Transit, (d.b.a. "CAT") began its fixed route service in February 2001, offering service in
Collier County,to include the cities of Naples, Marco Island and the Immokalee area. Collier Area Transit
(CAT) operates under the supervision of the Collier County Department of Alternative Transportation
Modes (ATM) for the Collier County Public Services Division. CAT provides public transit service
including fixed-route bus, express bus, Americans with Disabilities (ADA) and Transportation
Disadvantaged (TD) paratransit service. CAT coordinates through the State of Florida Commission for
the Transportation Disadvantage with the transportation vendor providing public transportation services
to Medicaid individuals.
CAT is submitting this report to the Federal Transit Administration, (FTA), providing a program to ensure
that transit services made available is equitably distributed, and provides equal access and mobility to
any person, without regard to race, color, or national origin. This program is updated every three (3)
years and received approval by FTA through April 4, 2014.
This program has been prepared pursuant to Title VI of the Civil Rights Act of 1964;Title 49, Chapter 53,
Section 5332 of the United States Code; and the FTAs Circular 4702.1B, "Title VI Program Guidelines for
Federal Transit Administration Recipients," ( October 1, 2012). The contents of this program exceed the
requirement of a Public Transit Provider of its size. Although CAT provides service with fewer than 50
fixed route vehicles in peak, this update will provide compliance with all parameters of the FTA Title VI
Compliance Checklist for All Grantees and Urbanized Areas with a Population of 200,000 or more shown
below as Table 1 and Table 2, respectively.The source for both tables is the FTA website.
Table 1:
FTA Title VI Program Checklist for all Grantees
Provision Circular Reference Citation Information to be included in the Title VI
Report
Title VI Complaint Procedures Chapter IV,part 2 49 CFR 21.9(b) A copy of the agencies procedures for filing a
Title VI complaint.
Record of Title VI A list of any Title VI investigations,complaints,
Investigations,Complaints, Chapter IV,part 3 48 CFR 21.9(b) or lawsuits filed with the agency since the time
or Lawsuits of the last submittal.
Either a copy of the agency's plan for providing
49 CFR 21.5(b)and access to meaningful activities and programs
Access to Services by for persons with Limited English Proficiency,
Persons with LEP Chapter IV,part 4 the DOT LEP which was based on the DOT LEP guidance,or a
Guidelines copy of the agency's alternative framework for
providing access to activities and programs.
Notifying Beneficiaries of A notice that the agency complies with Title VI
Their Rights under Title VI Chapter IV,part 5 49 CFR 21.9(d) and procedures the public may follow to file a
discrimination complaint.
A summary of public outreach and involvement
activities undertaken since the last submission
Inclusive public Chapter IV part 9 DOT Order 5610 and a description of steps taken to ensure that
participation minority persons had meaningful access to
these activities.
Collier Area Transit Title VI Program Page 3
Table 2:
ETA Title VI Program Checklist for Urbanized Areas with a Population of 200,000 or More
Provision Circular Reference Citation Information to be included in the Title VI
Report
Either demographic maps and charts prepared
since the most recent decennial census,results
of customer surveys that include demographic
Demographic Data Collection Chapter V,Part 149 49 CFR 21.9(b) information,or demographic information on
beneficiaries through locally developed
procedures.
System-wide service standards(such as
49 CFR 21.5(b)(2); standards for vehicle load,vehicle headway,
Service Standards Chapter V,Part 2 49CFR 1.5(b)(7); distribution of transit amenities,on-time
Appendix C to 49 performance,transit availability,and transit
CFR 21
security).
49 CFR 21.5(b)(2);
Service Policies Chapter V,Part 3 49 CFR 21.5(b)(7); System-wide policies(such as policies for
Appendix C to 49 vehicle assignment or transit security).
CFR 21
49 CFR 2 1.5(b)(2); An analysis of the impacts on minority and low-
Equity Evaluation of Service Chapter V,Part 4 49CFR 21.5(b)(7); income populations of any significant service
and Fare Changes Appendix C to 49 and fare changes that occurred since the
CFR 21 previous report was submitted.
49 CFR 21.5(b)(2); The results of either level of service
Monitoring Chapter V,Part 5 49CFR 21.5(b)(7); monitoring,quality of service monitoring,
Appendix C to 49 analysis of customer surveys,or locally
CFR 21 developed monitoring procedure.
The objectives of this Title VI Program include the following:
1. Ensure that federally-assisted benefits and related services are made available and are equitably
distributed.
2. Ensure that the level and quality of federally-assisted services are sufficient to provide equal
access and mobility to all persons.
3. Ensure adequate opportunities for all to participate in the planning and decision-making
processes.
4. Ensure that placement of transit services and facilities are equitable.
5. Ensure that corrective and remedial actions are taken for all applications and receipts of federal
assistance to prevent discriminatory treatment of any beneficiary.
6. Provide procedures for investigating Title VI complaints.
7. Take responsible steps for ensuring that meaningful access to programs and activities is
provided for persons with Limited English Proficiency.
8. Inform the public of their rights under Title VI.
Collier Area Transit Title VI Program Page 4
Background
Collier County, like most jurisdictions, has been drastically impacted by the downward housing market
and the economy over the past several years. It has been a challenge to continue to provide public
transportation services in an area that due to the economic downturn, the budget for CAT has
decreased or remained stagnant over the recent years. The challenge is that with a reduction in
disposable income the public is looking for more affordable options like public transportation.
Consequently, after an initial reduction in ridership with the initial reduction in jobs, ridership on the
CAT system has increased to record levels over the last 2 years.
The demand for service coupled with budget constraints has prompted service restructuring and
adjustments for efficiency purposes. The greater number of service adjustments occurred in January
2011, and are described in more detail later in this document. Table 3 presents the CAT budget over the
past five years. Despite these budgetary changes, CAT continues to provide public transit service aimed
at serving the maximum number of persons in the most efficient and equitable manner.
Table 3: CAT Budget
Fiscal Years 2009—2013
Fiscal Year FY 2009 FY 2010 FY 2011 FY 2012 FY 2013
Fixed Route Budget $4,714,200 $4,875,200 $5,002,900 $5,307,600 $5,865,900
Paratransit Budget $3,160,100 $3,374,200 $3,592,100 $3,669,500 $3,491,800
Total $7,874,300 $8,249,400 $8,595,000 $8,977,100 $9,357,700
Percent Change 5% 4% 4% 4%
Over the past three years, CAT has participated in a number of compliance reviews with the Collier
Metropolitan Planning Organization (MPO), FDOT, and the FTA with regard to ensuring federal and state
guidelines are adhered to in transportation planning and service delivery.
Over the past three years, CAT has completed a Comprehensive Operations Analysis (COA) and three (3)
Minor Transit Development Plan (TDP) Updates, which have allowed ample opportunity for public input
into the planning, service delivery, and capital investment program process. These planning resources
have also provided CAT with significant data on its customers and the surrounding area that can be used
for identification of service area populations and any necessary equity analysis prior to proceeding with
decision-making activities. From the TDP/COA on-board survey, CAT was able to identify its typical rider
and determine its customers' qualitative and quantitative opinions of the service provided and focus
areas for future service and capital purchases. The TDP also provides an in-depth analysis of how CAT
performs in comparison with peer agencies. Many aspects of the TDP and COA will be utilized to support
compliance with Title VI guidelines and the full documents can be found on the CAT website at
http://www.colliergov.net/CAT.
The public transit services in Collier County, provided by CAT, are governed by the Collier County Board
of County Commissioners. The commissioners are elected in accordance with the State of Florida District
Designations as follows:
Collier Area Transit Title VI Program Page 5
• District 1—Donna Fiala
• District 2—Georgia A. Hiller
• District 3—Tom Henning
• District 4—Fred W. Coyle
• District 5—Tim Nance
The Collier County Board of County Commissioners is the official decision-making body for Collier County
and, because they are elected by the general public, CAT has no ability to ensure that there is adequate
representation of minorities on this body.
CAT utilizes a newly appointed Public Transit Advisory Committee (PTAC) as well as the Collier MPO and
its committees to assist in decision-making. The MPO has a Technical Advisory Committee (TAC), a
Citizen's Advisory Committee (CAC) and the Local Coordinating Board (LCB)who are consulted for transit
decisions. The racial composition of the committees is provided below in Table 4.
Table 4:
Racial Composition of Bodies that Provide input to Decision-Makin:Bodies
PTAC Racial Composition TAC Racial Composition CAC Racial Composition LCB Racial Composition
White Male-7 White Male-9 White Male-3 White Male-2
White Female- 1 White Female-0 White Female-3 White Female-8
Black Male-0 Black Male-0 Black Male- 1 Black Male-0
Black Female-0 Black Female-1 Black Female-0 Black Female-1
Hispanic Male-0 Hispanic Male-0 Hispanic Male- 1 Hispanic Male-3
Hispanic Female-0 Hispanic Female-0 Hispanic Female-0 Hispanic Female- 1
Other Male-0 Other Male-0 Other Male-0 Other Male-0
Other Female-0 Other Female-0 Other Female-0 Other Female-0
Vacancy-1 Vacancy-1 Vacancy-4 Vacancy-2
Collier Area Transit Title VI Program Page 6
Title VI Program Policy Statement
CAT operates under the Alternative Transportation Modes (ATM) Department which is one of six (6)
Departments within the Public Services Division of Collier County Government. CAT is the provider of
public transportation, whose purpose is to deliver quality public transportation services to the general
public. CAT's employees who have extensive daily contact with the public, recognize its responsibility to
the community it serves and is committed to a policy of non-discrimination. Governed by the Collier
County Board of County Commissioners and serving the cities of Naples, Marco Island, Everglades City,
the Immokalee community, and other areas of unincorporated Collier County, CAT complies with Title VI
of the Civil Rights Act. It is CAT's policy to ensure non-discriminatory transportation practices
throughout Collier County.
Title VI of the Civil Rights Act of 1964 prohibits discrimination on the basis of race, color, or national
origin in programs and activities receiving Federal financial assistance. Specifically, Title VI provides that
no person in the United States shall, on the grounds of race, color, or national origin, be excluded from
participation in, be denied the benefits of, or be subjected to discrimination under any program or
activity receiving federal financial assistance.
Environmental Justice (EJ) Executive Order 12898 included as a component of the Title VI requirements
guarantees fair treatment for all people regardless of race and income. The requirements under EJ
include CAT identifying and addressing, as appropriate, any potential disproportionate and/or adverse
impact of its programs, policies,and activities on minority and low-income populations. In addition to EJ
considerations in the administration of public transit, CAT in accordance with Executive Order 13166 will
undertake reasonable steps to ensure that Limited English Proficiency (LEP) persons have meaningful
access to programs,services, and information.
The three fundamental Environmental Justice concepts are to:
1. Avoid, minimize, or mitigate disproportionately high and adverse human health or
environmental effects, including social and economic effects, on minority and low-income
populations.
2. Ensure the full and fair participation by all potentially affected communities in the
transportation decision-making process.
3. Prevent a denial, reduction, or significant delay in the receipt of benefits by minority and low-
income populations.
The Public Transit Manager has been designated as the CAT Civil Rights Officer responsible for civil rights
compliance and monitoring to ensure the nondiscriminatory provision of transit services and programs.
In addition to the Transit Manager, the ATM Director and all Transit agency staff share in the
responsibility of making CAT's Title VI program a success. Title VI compliance is given the utmost
importance by CAT and its governing board.
To request a copy of the agency's Title VI Program, contact the Alternative Transportation Modes (ATM)
Department at the phone number, e-mail, or physical address provided below or access it on the CAT
Collier Area Transit Title VI Program Page 7
website at http://www.colliergov.net/CAT. Any person who believes that they have been denied a
benefit, excluded from participation in, or discriminated against under Title VI has the right to file a
formal complaint in writing to the Public Transit Manager, responsible for civil rights compliance and
monitoring to ensure non-discriminatory provision of transit services and programs. File your formal
complaint in writing,via e-mail, or by phone using the following contacts:
By Mail: Alternative Transportation Modes Department
3299 East Tamiami Trail, Suite 103
Naples, FL 34112
By Phone: CAT- (239) 252-5832
Online: http://www.colliergov.net/index.aspx?recordid=70&page=3178
Please be sure to include your name, address, and how to contact you (physical address, phone number,
and/or e-mail address, etc.). Complaints are documented in the County's database, logged and tracked
for investigation. Once the investigation is completed, the customer is notified of the outcome of the
investigation.
The Title VI Policy statement is disseminated to all staff and is available on CAT's website.
Implementation of the Title VI Program is considered a legal obligation accepted as part of the financial
assistance agreement entered into with the U.S. Department of Transportation's Federal Transit
Administration.
Individuals and organizations also have the right to file a complaint with the Federal Transit
Administration's Office of Civil Rights by obtaining the complaint form from:
http://www.fta.dot.gov/civilrights/title6/civil rights 5104.html
Collier Area Transit Title VI Program Page 8
Record of Title VI Complaints, Investigations, or Lawsuits
Active Lawsuits or Complaints
Members of the public and staff who believe that they have been discriminated against based on race,
color, national origin, age, gender, or disability are afforded the opportunity to have their concern
documented. The following complaints indicated in Table 5 were filed or concluded between submittal
of the last Title VI Plan in April 2011 through March 2014. There were no external complaints or internal
complaints filed by management during this time period. The complaints noted below were registered
to the vendor hired to operate the transit system, Keolis and provided to the County in accordance with
their Contract.
Table 5:Internal Complaints Initiated by Complainant
Complainant Basis Date Filed Outcome
Operator—bus driver National Origin August 22,2013 Open investigation,
informal settlement talks
Operator—bus driver Race,Religion,National August 23,2011 Dismissal,Notice of Right to
Origin,Retaliation Sue—Unable to conclude
the information obtained
establishes violation of the
statutes.
All complaints received are given the highest priority and thoroughly investigated to ensure that any
substantiated complaint is addressed and that appropriate follow-up actions are taken to correct
discriminatory actions and prevent future discriminatory policies, practices, and environments.
General. Reporting Requirements
Pending Applications for Financial Assistance to FTA and Agencies Other than the FTA
As of January 31, 2014, CAT had the following pending grant applications:
FTA
• FL-90-X816 USC 5307 FY 2013
• FL-34-0004 USC 5339 FY 2013
• FL-95-X069 XU FHWA Flex Funds
Agencies Other than FTA
• FDOT—USC 5311 Non-urbanized Area Formula Grant
• FDOT—Passenger Amenities Grant(Service Development Grant)
• FDOT—USC 5310 Transportation for Elderly Persons and Persons
• FDOT—Downtown Fort Myers Circulator(Service Development Grant)
CAT utilizes the active grants listed in Table 6 to support public transit services in Collier County. Some
of these grants cover multiple fiscal years.
Collier Area Transit Title VI Program Page 9
Table 6:CAT Active Federal Grant Assistance
Grant Number Available Funding Program
FL-03-0264-01 $ 737,759 FTA Section 5309 FY 03
FL-04-0034-00 $ 226,710 FTA Section 5309 FY 06
FL-04-0033-00 $ 238,000 FTA Section 5309 FY 07
FL-04-0047-00 $ 259,000 FTA Section 5309 FY 08
FL-04-0117-00 $ 274,000 FTA Section 5309 FY 09
FL-90-X699-00 $ 2,230,554 FTA Section 5307 FY 09
FL-96-X019-00 $ 2,963,261 FTA Section 5307 FY 09—ARRA
FL-90-X731-00 $ 2,536,548 FTA Section 5307 FY 10
FL-90-X766-00 $2,982,115 FTA Section 5307 FY 11
FL-90-X784-00 $2,543,557 FTA Section 5307 FY 12
FL-95-X062-00 $ 336,872 FTA XU Funding FY 12—FHWA
AQR01 $ 272,797 FTA Section 5311 FY 13
AQQ16 $ 888,278 FDOT State Block Grant FY 13
FTA Civil Rights Assurance, DOT Title VI Assurance
CAT submitted the Fiscal Year 2013 Certifications and Assurances in FTA's Transportation Electronic
Award Management (TEAM) system. A copy of the signed Certifications and Assurances is provided in
Appendix A, including the 01 Assurance required for each applicant, which incorporates the following
sections:
D. Non-Discrimination Assurance
E. Assurance of Non-Discrimination on the basis of disability
The Certifications and Assurances were electronically signed and submitted on February 27, 2013. CAT
has a process in place that staff follows to prepare for the annual execution of the FTA Annual
Certifications and Assurances. Transit staff prepares a request to the County Attorney's Office for review
and approval. Upon review,the Public Service Division Administrator is notified of the County Attorney's
approval and the Administrator executes the document. The Collier County Board of County
Commissioners has delegated the Public Services Division Administrator with the obligation to review
and execute the Certifications and Assurances. Upon review and acceptance, the County Attorney, and
the Public Service Division Administrator complete the requirements for execution of the Certifications
and Assurances.
Program Specific Requirements
Civil Rights Compliance Review Activities
Internal Review Process for Service Delivery and Capital Programs Decisions
As previously stated, CAT implemented a Title VI Internal Interview Review process that provides an
opportunity for staff to review decisions related to service delivery and capital investments. In addition,
the Mobility Manager acts as a secondary Title VI review to the Office of Equal Opportunity for CAT-
related activities. Due to the Grants Analyst review and approval of the use of grant funding,this process
Collier Area Transit Title VI Program Page 10
affords CAT an additional step to ensure equity in capital investments. During CAT staff meetings to
discuss service delivery, service changes, and/or capital investments, managers discuss with the ATM
Director potential implications of proposed actions prior to moving forward with implementation.
Because the ATM Director has ultimate responsibility for the agency's services and the compliance with
Title VI guidelines,these meetings provide an opportunity to ensure equity through internal review.
Public Involvement
CAT's public involvement process is two-fold in that the CAT has its own Public Participation Plan (PPP)
but the agency also participated in the Collier MPO public involvement activities to ensure that a wider
range of opportunities are available for all persons to provide feedback on public transit service. The
CAT process has been designed to obtain a wide range of input from the community of both users and
non-users. The CAT PPP can be reviewed in its entirety on the CAT website at www.colliergov.net/CAT
and additional details on the public involvement activities are found in the Limited English Proficiency
section of this Plan.
Through participation with the community, CAT can gather public input on a daily basis. As part of the
public involvement, the general public is provided an opportunity to comment on CAT's services and
capital investments through the Public Transit Ad Hoc Advisory Committee, the MPO Committees and
MPO Board Meetings. They also are provided an additional opportunity when those same items viewed
through the MPO process are taken to the Collier County Board of County Commissioners.
CAT recognizes that in compliance with Title VI, public involvement activities must focus on low-income
and minority populations and thereby ensures access to the transportation planning process for low-
income and minority populations through its public involvement process.
As part of CAT's public outreach process all meeting notices, press releases, and public service
announcements are translated into other languages as requested or needed based on documentation of
previous requests. CAT staff refreshes the printed materials monthly or as needed and monitors the
frequency of requests for other than English materials. In addition, whenever possible, CAT utilizes
pictographs to display information and instructions. Bus cards and printed schedules are also utilized to
convey information on CAT's Title VI requirements.
Future service planning efforts often include the dissemination of customer demographic and opinion
surveys to collect information about who is using the service and how the service could be improved for
those persons. CAT disseminates on-board surveys in English and Spanish to ensure that Spanish
speaking customers have meaningful access to provide input in the planning process. This process also
reaches out to obtain input from low-income and minority persons who may not attend a formal public
meeting.
As a result of the public outreach process implemented by CAT, portions of the Golden Gate Estates and
other low-income and minority areas in the eastern most portion of the county have been identified by
the public as areas in need of transportation options. CAT, through its upcoming Transit Development
Plan (TDP)will be defining ways to efficiently provide transportation service to these areas.
Collier Area Transit Title VI Program Page 11
Project Level Public Involvement and Outreach Activities
Transit Development Plan (TDP)
CAT, as part of the process for planning services and determining its capital program, develops a Transit
Development Plan (TDP). The TDP is a requirement of the FDOT. Statute requires Florida transit agencies
to complete a major update every five years and in the interim years provide annual progress reports on
any changes and accomplishments in implementing the Plan. The TDP is a requirement to receive block
grant operating assistance from the FDOT. CAT completed its Major TDP Update in September 2010 for
fiscal years 2011-2020. As part of the TDP process, CAT develops a 10-year operating and capital
financial plan, which is inclusive of its Program of Projects (POP). Through the TDP public involvement
process, the community has an opportunity to provide feedback on existing and future planning
projects, transit services, and capital investments and the POP. Depending on the type of public
involvement activity, direct invitations are sent, notices are placed in a newspaper of general circulation,
flyers are placed on vehicles and at public facilities, and information is provided on the CAT and/or MPO
websites. The most recent TDP Major Update included an extensive public involvement process. The
2011-2020 TDP Update public involvement activities were as follows:
• Review Committee Meetings - A project committee of stakeholders from throughout the
community were invited to guide the TDP process and review documentation.
• Stakeholders Interviews - To assess the attitudes of key local officials and community leaders
regarding the transit system, nine stakeholder interviews were conducted political and
community leaders' views on transit's current and future role in the community, transit finance
and governance, and other issues relevant to the transit plan.
• Public Workshops -Thee public workshops were conducted, one in January 2010, at the Golden
Gate Community Center and two in June 2010, one at the Immokalee Library and the other at
the Collier County Museum directly adjacent to the Primary Transfer Station for the system. The
public workshop included a presentation of the TDP development process, key findings from the
stakeholder interviews completed to-date, the peer review selection process and results, and
the trend review results. After the presentation, participants were asked to break into four
groups to complete an interactive exercise. The interactive exercise required the meeting
participants to improve or expand transit services within the County using a limited amount of
funding.
• Transit Survey - A short survey was administered at each of these workshops to collect
participant opinions on specific transportation- and transit-related issues, as well as basic
demographic information and attitudinal information regarding the importance of specific
aspects of CAT service.
• On-Board Survey - On-Board surveys were conducted during the month of February 2010. The
surveys were translated into both Spanish and Creole language versions for distribution to
Spanish and Creole-speaking patrons who were not able to complete the English version. A total
of 1,504 CAT bus riders responded to the survey. For analysis purposes, the 23 questions on the
survey were divided into three major categories. Analysis categories include travel
characteristics, rider demographics, and customer service and satisfaction.
Collier Area Transit Title VI Program Page 12
• Discussion Groups - To supplement the information collected during the public workshops and
to support the TDP update process, three discussion groups were scheduled in geographically
diverse locations across the County.
• Collier MPO and Committees -The TDP methodologies and document are taken to the MPO for
feedback and approval. All MPO Board and Committee meetings are open to the public.
• Collier County Board of County Commissioners - Prior to submittal to the FDOT, the CAT
governing board must adopt the TDP. The meeting for adoption of the TDP is a regular County
Commission meeting noticed in accordance with the Florida Sunshine Law and open to the
general public.
CAT recognizes that its operators have the majority of contact with customers who provide them with
input on the system; therefore, during the update to the TDP, CAT also gathered public input through
operators. Bus operators are a valuable source of information as they reflect the eyes and ears on the
road for CAT's daily operation. Operator insight into public opinion and need can also supplement
information that cannot be collected through other means. Information can include safety and security
issues, an understanding of travel characteristics on specific routes, and representation of needs for
those who may not be willing to participate in other public outreach activities. To gather feedback from
operators the operators were interviewed.
The first year of the TDP financial plan is used as the agency's POP (Program of Projects). The POP is also
provided to the Collier MPO for use in the development of the Transportation Improvement Plan (TIP).
Through the Collier MPO's TIP process, the POP is available for additional public comment. CAT
publishes the POP at the time of grant application.
Fare Increases and Service Changes
The Collier County Board of County Commissioners, in its efforts to ensure Title VI Compliance,
established local guidelines for service changes and fare increases as part of the Transit Development
Plan. Major service changes require a public hearing announcement in a newspaper of general
circulation (the Naples Daily News) and Board of County Commissioners approval. Determination as to
whether or not a modification constitutes a major change is determined on a case-by-case basis, with
the exception of total elimination of a specific route service which is automatically considered a major
service reduction. The CAT Route Fare or Service Change Policy is provided in Appendix C of this plan.
In 2012 CAT conducted a fare equity analysis to evaluate the fare structure for the system. This study
has been completed to meet the FTA Title VI requirement and in an effort to examine potential
alternatives for generating additional revenue to cover the operating budget shortfall. CAT at the time
was experiencing an 8 to 10 percent increase in paratransit trips resulting in an anticipated FY 2013
shortfall of$164,000 to $250,000, depending on the actual increase in ridership for the complete fiscal
year. To avoid any reductions in current transit services, CAT had to generate additional revenue and
create efficiencies within the existing system.
In compliance with FTA Circular 4702.1A, minority and low-income populations were examined to
determine whether any disproportionate impacts would occur based on the potential fare changes. In
addition, if a disproportionate impact was identified, justification on how an alternate action would
Collier Area Transit Title VI Program Page 13
result in an even greater impact to these populations or actions to mitigate the potential impacts has
been identified. Section 7 of the report includes the fare equity analysis that is required when
considering the implementation of a fare change. The analysis was completed using the County's most
recently available demographics and transit agency statistics.
Public outreach efforts during the fare study indicated that the implementation of a fare increase rather
than any future service elimination is preferred by the general public. The analysis demonstrates that
alternatives other than an across the board $1.00 increase may disproportionately impact the low-
income and minority populations using the CAP system. Therefore, the fare equity analysis concludes
that implementation of the $1.00 across the board fare increase to TD and ADA customers should be the
preferred alternative and is justified under the Title VI program in accordance with FTA Circular 4702.1A.
The Board of County Commissioners approved a fare increase of $1.00 for the paratransit service on
April 24, 2012. There have been no further changes to the CAT fare structure since that time.
Service Changes
CAT completes minor service changes on a regular basis related to running time adjustments to improve
the efficiency and effectiveness of service. Ridership and stop-level automatic passenger counter (APC)
data along with supervisor and operator input are utilized when making these minor service changes.
Prior to a service change, CAT posts notices on-board its vehicles to notify customers of the impending
change. Customers are always able to comment on services and proposed changes using the CAT
customer service or by through the County website by clicking on the link "Contact ATM Department"
and send their comments by email to AltTransModes@colliergov.net. All comments are tracked and
responded to, if warranted.
Table 7:Service Changes Since the Last Title VI Update through December 2013
Route Type of Change
January 2011
Route 1A This route was converted into the new Route 10. This route operates Monday
through Saturday with limited service on Sunday.
Route 3A A timed transfer option was added at the CAT Operations Facility on Radio Road.
Route 3B A timed transfer option was added at the CAT Operations Facility on Radio Road.
Route 5 Three additional trips were added as well as a timed transfer option was added at
the CAT Operations Facility on Radio Road.
Route 6 Re-aligned to include the addition of service along Pine Ridge Road establishing a
much needed and requested east/west connection in Collier County.
Route 8 Added an additional bus stop at 2050 Commerce Avenue, allowing passengers in the
rural area of Immokalee additional access to a variety of human services.
March 2011
Route 5 Due to route demand and public feedback,this modification was revised in March
2011 to add the segment along Davis Boulevard back to the Route and allow it to
continue to the Government Center.
Collier Area Transit Title VI Program Page 14
Major service changes, which represent modification to a route or a route's ridership without
elimination of the route, are reviewed through CAT's internal meeting process, where managers, the
Department Director, and the Mobility Manager (serving as the secondary Title VI contact) review the
impact of the potential route modifications. These types of service changes occur when a route is
deemed to be a consistent low performer with regard to ridership,farebox recovery, and latent demand
from the service area of the route (evaluated using APC data) or when the agency's budget has been cut
requiring service reductions. For these route changes, the public has an opportunity to comment
consistent with the adopted CAT PPP.
Service elimination is the final type of service change that might have an adverse impact to Title VI
populations. Extensive analysis and public input is required for the elimination of a route. To ensure
compliance with Title VI requirements, public meetings are to be conducted in locations that are
convenient and accessible for minority and LEP communities. Coordination with community- and faith-
based organizations, educational institutions, and other organizations to implement public engagement
strategies that reach out specifically to members of affected minority and/or LEP communities. Multiple
means of communication will be offered to the public and notices of such communication efforts will be
consistent with the adopted CAT PPP.
Service increases may be implemented with approval of the Department Director with final decision to
implement any major service changes (as defined Appendix C of this report) made by the Collier County
Board of County Commissioners.
The Alternative Transportation Modes (ATM) Department is responsible for the direction of CAT services
and, as such, has initiated this Comprehensive Operational Analysis (COA) to evaluate existing
fixed-route services to identify short term (five-year) recommendations for maximizing route efficiencies
and service in Collier County and the surrounding areas. As times change and dynamics change, the
Collier County Alternative Transportation Modes (ATM) and CAT request that the Collier MPO jointly
conduct this review of current public transportation services through the COA process. The analyses
conducted through a COA provides the transit agency with a wealth of objective information for use in
business planning, including use of services provided and how those services meet the needs of the
customers.
In order to determine the community's transportation needs, data was gathered from a number of
sources including an on-board survey of bus passengers, discussions with drivers who interact with
customers daily, and discussions with CAT staff and supervisors about where service can be improved.
The following factors were evaluated from the data for each route as part of the service analysis:
ridership patterns, span of service, frequency of service, transfers, schedule adherence, and overall
route productivity, efficiency and effectiveness. Based on this analysis, service operation
recommendations were made. The recommendations were created to meet both passenger needs and
address CAT operational needs.
Collier Area Transit Title VI Program Page 15
Table 8:Service Change Recommended Related to the COA-Effective May 2014
Route COA Recommendation
ALL Local Service(Route 1—99)—CAT local bus service will be the backbone of the Collier County
transit system.
NA Rapid Transit Service(R-500 series used for route numbers)—Rapid transit service for Collier
County is for service along primary corridors with frequent bus service and transit vehicle
preemption.CAT does not have this type of service today.
7 Express Service(100 series used for route numbers)—CAT currently operates express service
to Marco Island.
Description of the Agency's Criteria for Selecting Transit Providers to Participate in any FTA Grant
Program
The Collier County Alternative Transportation Modes (ATM) Department is responsible for planning,
operating, and managing CAT public transportation services through a contract operator. CAT utilized the
Collier County procurement process to ensure that the procurement process is fair and open to all
providers. CAT transit services have always been contracted since its inception in 2001 and have not
affected the level of service for the system. If any changes in the contracted provision of service results
in a change to the level of service provided, an analysis of such change on Title VI populations will be
conducted and submitted to FTA as an addendum to this plan. If any adverse impact is found through
the analysis, appropriate and swift action will be taken to remedy or mitigate the impact. In addition,
the CAT Disadvantaged Business Enterprise Program is incorporated into the procurement to allow
disadvantaged businesses an opportunity to provide service. There has been no Transit providers that
receives grant funding through CAT however in the event that occurs CAT requires Transit providers to
complete CAT's customer service and ADA training course and agree to the same FTA Certifications and
Assurances as CAT. Having the Certifications and Assurances as well as the sub-recipient monitoring
allows CAT to ensure that contract transit providers are delivering service in an equitable and non-
discriminatory manner. Final approval of any selected transit provider is completed by the Collier County
Board of County Commissioners at County Commission meetings, which are advertised and open to the
public.
Process for Ensuring that all Sub-recipients are Complying with the General Reporting Requirements
of this Circular
As previously stated, CAT will complete sub-recipient training and monitoring to ensure that sub-
recipients are complying with all Certifications and Assurances, including those regarding
nondiscrimination.
Sub-recipient training will consist of assistance with compliance with DOT's Title VI regulations, including
the general reporting requirements; assistance as necessary and appropriate with the provision of
sample forms, notices and procedures, including demographic information on the race and English
proficiency of residents served by the sub-recipient.
The monitoring would be randomly scheduled for all sub-recipients to ensure compliance.
Collier Area Transit Title VI Program Page 16
A Description of the Procedures the Agency uses to Pass-through FTA Financial Assistance in a Non-
Discriminatory Manner
The following procedure has been established to be utilized when FTA funds are pass-through to sub-
recipients. CAT utilizes an independent selection committee comprised of various racial backgrounds to
assist in the decision making regarding FTA financial assistance. CAT will confirm that the agency is valid
to operate in the state and is registered with the Central Contractor Registration (CCR). Applications for
assistance from CAT are then provided to the independent selection committee for review and
comment. The selection committee is provided a form for rating contractors and guidance on each
rating category. The selection committee is not allowed to discuss the applications until the advertised
selection committee meeting, which is open to the public. For all uses of FTA financial assistance the
Collier County procurement process and federal purchasing guidelines are utilized. Whenever, there is a
conflict between the Collier County Procurement Policy and the Federal Procurement Guidelines and
FTA funding is being utilized the Federal Procurement Guidelines are utilized throughout the purchasing
process. Collier County provides vendor of all procurement opportunities to allow open and non-
discriminatory access on its website. The full procurement policies for Collier County can be found on
their website at: http://www.colliergov.net/index.aspx?page=762
Narrative of Implementation of Internal Review Process for at Least One Service Delivery or Capital
Program Decision that was Implemented in the Past 3 Years
CAT made limited service adjustment in the past 3 years. However, CAT is in the process of making a
number of service adjustments and route restructuring in response to route monitoring, passenger
requests and findings of its COA. As part of the COA process, CAT provided various opportunities for
public input including an on-board survey. CAT also conducted a route-by-route assessment of existing
services to determine those services that were efficient and inefficient. CAT through the COA process
had vehicle loads, capacity, headways, and access monitored and received recommendations. Prior to
approval of the recommendations, notice will be published in the Naples Daily News affording the public
an opportunity to comment. During the COA, various staff meetings were held to review the route-level
recommendations and any potential implications. Additional internal review and public input will be
obtained prior to receiving approval by the Board of County Commissioners for implementation of the
route restructuring recommendations. Most of these changes will occur within the next 3 year and
information will be updated in the next Title VI plan. Appropriate evaluation will be conducted to insure
that any route restricting implemented will not created a disparity in the provision of public transit
service to Title VI protected classes.
Disparity in Levels and Quality of Service
No disparities in either levels or quality of service during the past three (3) years have been found. A
review of the CAT service area maps and minority census tracts was completed to ensure that service is
provided in an equitable manner. The LEP and Environmental Justice sections of this Plan further
identify CAT's compliance with Title VI.
Collier Area Transit Title VI Program Page 17
Service Standards and Policies
CAT service standards and policies are reviewed regularly to ensure equitable transit service to all
persons in Collier County. The following categories are evaluated to ensure equitable transit service:
Level of Service by County and Minority Group — CAT provides service throughout Collier
County. It is CAT's goal that its service is provided to the majority of minority census tracts, as
funding permits.
• Vehicle Load —CAT, as shown in the TDP capacity analysis included in Section 4 has capacity on
the majority of its routes. During various peak times, excessive loads are experienced on two
routes. The COA identified capacity issues on three routes and made recommendations to
improve the capacity through route modifications. CAT's goal is to operate vehicle loads at a
threshold that meets safety and performance standards. When reviewing CAT APC data, routes
with excessive loads will be identified so that, as funding permits, scheduling or routing
adjustments can be made.
• Vehicle Assignments — CAT randomly assigns vehicles to routes on a daily basis to assure that
there are no equity issues. The random daily assignment prevents specific vehicles being placed
on specific routes and also ensures that all routes will have access to newer vehicles. While the
vehicle assignment process is random, CAT does review APC data during the process to ensure
that the vehicle size meets the capacity requirements on each route. It is important to note that
some routes have vehicle size restrictions based on the operating environment; therefore, the
vehicle assignments on those routes are based on vehicle size rather than random selection of
the entire fleet.
• Service Headways — Headways are reviewed when vehicle load issues arise based on review of
stop-level data, when customer service or operator complaints are received, or when public
requests for additional services are received through the various opportunities for public input.
When funding is available, headways are increased on routes without excess capacity or in areas
that, because of development patterns, have greater density to successfully support increased
transit service. When adjustments are made to headways, the CAT staff reviews the system to
ensure that there are no disparate impacts created from the frequency adjustments.
• Transit Access — CAT makes every effort to ensure that transit services are accessible to all
persons in Collier County and are provided in a manner consistent with the ADA of 1990. Transit
access is reviewed during the TDP process to determine whether there are areas without access
and develop a cost feasible financial plan to provide service in the future. The TDP process also
encourages CAT to continue working with other county departments and other agencies to
review and approve development in areas with existing transit service or require new
developers to assist in providing additional transit service. The COA conducted in February 2013
combined with the TDP Major Update last completed in September 2010, provided two key
opportunities for CAT to complete an in-depth review of its levels of service and the manner in
which services are provided.The next TDP will be completed in September 2015.
• On-time Performance — CAT has historically reported its on-time performance by a sampling
process because of a lack of man-power and technology to do otherwise. When it comes to on-
Collier Area Transit Title VI Program Page 18
time performance there are a number of factors that affect the timeliness of the system
including traffic conditions resulting from seasonal population increase during the winter
months. CAT made the investment of installing new technology in the form of mobile data
terminals (MDT) and advanced vehicle locators (AVL) in 2013 and is in the process of collecting
the necessary data to utilize for correcting time points so that the schedules can be adjusted to
more accurately reflect arrivals at stops. The time point corrections along with schedule
modification will be implemented in June 2014.
Vehicles for the paratransit system have also been updated with new technology and currently
have a reported on-time performance of 89%. Staff is working diligently to improve the
performance to 90% or better for both modes. CAT understand that whether early or late,
service that does not consistently retain on time performance will negatively influence both
customer perceptions about the system and the effectiveness and efficiency of the system as a
whole.
Table 9 presents the existing service levels, including service span, frequency, and geographic area
served for each of the existing CAT routes.
Table 9-CAT Service Levels by Routes
Route Description/Geographic Monday-Saturday Sunday
Route Location Service Span Frequency Service Span Frequency
1A Red Route:US 41/Creekside 6:00 AM-7:20 PM 90 minutes 7:30 AM-5:50 PM 90 minutes
1B Red Route:Airport Rd./Creekside 6:00 AM-7:19 PM 90 minutes 7:30 AM-5:49 PM 90 minutes
2A Orange Route:NCH/Mall 6:00 AM-6:46 PM 60 minutes 7:00 AM-5:46 PM 60 minutes
2B Orange Route:Mall 6:30 AM-6:19 PM 60 minutes No service N/A
3A Purple Route:Golden Gate City 5:35 AM-6:51 PM 90 minutes 6:51 AM-5:21 PM 90 minutes
3B Purple Route:Golden Gate City 4:35 AM-5:49 PM 90 minutes 7:19 AM-5:49 PM 90 minutes
4A Green Route:Rattlesnake/Edison 6:00 AM-6:57 PM 90 minutes 7:30 AM-5:45 PM 90 minutes
4B Green Route:Naples Manor 6:30 AM-6:15 PM 90 minutes No service N/A
5 Blue Route:Golden Gate Estates 3:45 AM-8:08 PM 60 minutes 7:15 AM&5:00 PM 2 runs
6 Yellow Route:Pine Ridge Road 6:00 AM-5:44 PM 90 minutes 9:00 AM-2:44 PM 90+minutes
7 Light Blue:Marco Circulator* 7:40 AM-4:55 PM 90 minutes 7:40 AM-4:55 PM 90 minutes
8A Pink Route:Immokalee Circulator* 7:00 AM-6:55 PM 90 minutes No service N/A
8B Pink Route:Immokalee Circulator* 7:30 AM-7:25 PM 90 minutes No service N/A
9 Brown Route:Charlee Estates 7:00 AM-6:44 PM 90 minutes 8:30 AM-5:14 PM 90 minutes
10 Lime Green:Golden Gate Pkwy 6:00 AM-5:52 PM 90 minutes 12:00 AM-4:22 PM 180 minutes
Transit Security
CAT makes every effort to ensure that its vehicles and facilities are safe for the general public and staff.
As a department of Collier County, CAT works with the Collier County's Security Personnel on campaigns
and efforts that increase the safety and security of the transit system. Other transit security efforts
Collier Area Transit Title VI Program Page 19
completed by CAT include regular training sessions with the Collier County Emergency Management
Staff in coordination with local Fire and Law Enforcement Departments on Tabletop sessions, and the
installation of cameras on buses. CAT also maintains a preventative maintenance schedule in
accordance with FTA guidelines to ensure the safe performance of vehicles.
Assessment of Compliance
Monitoring
As stated earlier in this Plan, CAT conducts several efforts to monitor the quality of the service it
provides. Regular monitoring efforts including service review and amenities placement, are conducted
by CAT. Quarterly monitoring efforts to review service for Title VI compliance include, but are not
limited to, various planning studies such as the TDP and COA. As part of the monitoring activities, CAT
also reviews travel patterns and journey to work characteristics of the County population. CAT utilizes
staff input and public feedback to monitor performance as well as conduct a review of statistical data
reported to the National Transit Database. As part of its monitoring, CAT also reviews the performance
of peer agencies to ensure that it is on par with the performance of similarly-sized or adjacent area
transit systems. The peer review is included as Appendix E.
As part of CAT's monitoring process, the following procedures and guidelines are carried out to monitor
compliance with Title VI. Periodic compliance assessments are undertaken to determine whether transit
service provided by CAT to minority communities and minority users is consistent with the objectives of
this Plan. The assessments will identify possible areas of noncompliance and implement corrective
actions to include the following:
Establish procedures for developing and maintaining standards for compliance with Title VI.
• Establish internal guidelines for making determinations of compliance with Title VI as part of the
local decision-making processes and continue project management and contract administration
responsibilities.
• Establish internal guidelines for making determinations.
• Evaluate system-wide service changes and proposed improvements at the planning and
programming stages to determine whether the overall benefits and costs of such changes or
improvements are distributed equitably and are not discriminatory.
▪ Conduct compliance assessments of transit services and benefits to assure compliance with the
spirit and intent of Title VI.
• Take action on findings and recommendations made by review officials to remedy such findings.
Other Areas of Title VI Considerations
Information Dissemination
CAT will continue to provide information to minority communities and the general public using its
website, public notices, meetings, workshops, hearings, presentations, and posting information on
vehicles. Additional public information dissemination to minority and low-income populations is covered
Collier Area Transit Title VI Program Page 20
in the LEP section of this Plan. CAT staff will also continue to participate at various community events
throughout Collier County to disseminate information.
Minority Representation on Decision-Making Bodies
CAT will continue to utilize the Collier Public Transit Ad-Hoc Advisory Committee (PTAC) and if
applicable, supplement with the Collier MPO process for decision-making and will encourage diversity
on these committees.
Customer Service Surveys
CAT from time to time will conduct customer surveys to assess its performance and gather information
on market demands. Customer survey information can be a useful tool in assessing performance and
guiding future direction.
Incorporating Corrective Action
Upon identification of the need for corrective action by the FTA, CAT will commence corrective actions
to remedy identified deficiencies and incorporate the corrective actions into the Transportation
Improvement Plan to assure compliance with Title VI.
Procedures
CAT will maintain procedures identified in this Plan to assure continued compliance with Title VI. These
procedures will allow for comparing the level and quality of transit services against overall system
averages. These procedures will document both the Level of Service Methodology and the Quality of
Service Methodology used.
Public Information
In compliance with the requirement of the U.S. Department of Justice, the Department of
Transportation, and the FTA, the following information will be disseminated and made available to the
public upon request.
1. This plan and its requirements will be made available to the public upon request and will be
available for review from the CAT website or in the CAT offices during regular business hours.
2. CAT will maintain records and submit compliance reports and assessments as required and
make available such information to the general public upon request.
Filing a Discrimination Complaint
Collier County has provided procedures for filing complaints alleging discrimination on the basis of race,
color, or national origin. Information on how to file a complaint is provided through the County
Manager's Office of Equal Employment Opportunity, on CAT's website, and appears routinely on
publications, interior bus cards, schedules, and on other materials available at public facilities. The
information is also posted at the CAT administrative facility, at the Transfer terminals, and at other
public facilities frequented by transit users such as libraries and community health centers.
Any person who believes that he or she, individually or as a member of any specific class of persons, has
been subjected to discrimination on the basis of race, color, or national origin may file a written
Collier Area Transit Title VI Program Page 21
complaint with the FTA or the Secretary of Transportation. Persons are encouraged to first notify Collier
County and file a complaint through the local office.
Limited English Proficiency
Executive Order 13166, Improving Access to Services for Persons with Limited English Proficiency (LEP),
was signed by President Clinton in August 2000. The Executive Order directs each federal agency to
examine the services it provides and develop and implement a system by which LEP persons can
meaningfully access those services. Failure to ensure opportunities for LEP persons to effectively
participate in or benefit from federally-assisted programs may constitute national origin discrimination.
As a public transportation provider receiving federal funding from the U.S. Department of
Transportation (DOT), CAT has a responsibility, under Title VI of the Civil Rights Act of 1964, to take
reasonable steps to ensure that LEP persons have meaningful access to benefits, services, information,
and other important programs and activities provided by CAT. LEP persons include individuals who have
a limited ability to read, write, speak, or understand English. Many LEP persons rely on public transit
services to achieve greater mobility and access to employment. Creating a positive environment for LEP
persons may help to retain existing riders and attract new riders who otherwise would be excluded
based on language barriers. The DOT developed LEP guidance to assist public transit agencies in
determining the best ways to comply with the statutory and regulatory LEP obligations. Transit agencies
should conduct an LEP needs assessment based on the four-factor framework.
Four-Factor Framework
The four-factor framework includes four steps that assist transit agencies in developing a cost effective
mix of language assistance measures. The factors that should be considered during the LEP needs
assessment include:
1. The number and proportion of LEP persons served or encountered in the eligible service
population;
2. The frequency with which LEP persons come into contact with the agency's programs,
activities, and services;
3. The importance of the programs, activities, and services to LEP persons; and
4. The cost and resources available.
Collier Area Transit (CAT) Service Area
CAT provides over 1.1 million trips each year within the Collier County area. CAT is continually providing
information to LEP residents of the community. Over 15 percent of the population residing in the CAT
service area who are five years of age or older speak a language other than English. Due to the number
of persons speaking a language other than English, CAT has translated the system maps into Spanish and
provides instructive information to the public on its website in Spanish and Creole. The County website
also has a device that allows viewers to translate the information on the website into Spanish, Creole,
French and German. In addition, CAT provides printed information in Spanish at all stations and public
locations disseminating CAT information.
Collier Area Transit Title VI Program Page 22
CAT has developed this LEP Plan to document the steps being taken to provide assistance for LEP
persons seeking meaningful access to CAT programs and to identify any additional LEP needs that are
not being met through the existing information dissemination processes.
The number and proportion of LEP persons within the CAT service area was assessed using a mix of data
sources, including the 2010 Census and the 2012 American Community Survey (ACS) 5 year estimates.
The ACS data were reviewed to determine the number of people who speak English "very well" and
"less than very well" for each Census tract within the CAT service area. Collier County Public Schools
(CCPS) enrollment data were also assessed to determine the percentage of LEP children who may
encounter CAT services. In addition, community organizations that serve LEP persons can provide input
that confirms the data collected from other sources.
The geographic boundaries of the CAT service area and the existing routes that have been modified
based on recent recommendations from the CAT staff are presented in Maps 1. All Census tracts with an
LEP population percentage above the Collier County average (16%) are depicted in yellow.
Collier Area Transit Title VI Program Page 23
Map#1:Limited English Proficiency
collier Area Transit - Title V'1 - Limned Englis l 'roficienc
Tv...a...J....end The Lirttited English Profioi ncy, Population of
Collier County Amount to 16%of the Total Population
Collier Facilities
CAT Bus Mops 111,T ,41 i f
Bus Routes
4 ,s.,t. ,r BrunA i,
l4 Mile ?
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Y
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Collier Area Transit Title VI Program Page 24
Table 10 presents the total population and LEP populations for all Census tracts within the CAT service
area. In addition, Table 10 details the number of persons in each of the four major language categories
who speak English "less than very well." These four major language categories include Spanish, Indo-
European,Asian-Pacific Island, and all other populations.
Table 10:Percent of Limited English Proficiency Persons by Census Tract
LEP
Total Total indo- Total Asian and Total Other Total Total LEP Percentage
Census Language Population 5 Population 5 of Total
Spanish European LEP Island Pacific
lotion Po p ulation LEP Population LEP Years and Years and Population
�� . Population Over Over 5 Years and
101 17 0 0 0 979 17 2%
101 0 13 0 0 700 13 2%
101 17 13 0 0 1679 30 2%
102 102 0 0 0 1726 102 6%
200 23 40 0 0 2004 63 3%
301 54 23 7 0 2935 84 3%
302 9 14 0 12 1362 35 3%
401 0 19 0 42 2823 61 2%
402 0 0 0 0 1562 0 0%
500 19 7 3 0 1598 29 2%
600 0 15 0 0 1626 15 1%
700 74 149 0 0 925 223 24%
10102 75 13 0 14 4250 102 2%
10105 165 261 0 0 3847 426 11%
10106 47 142 9 0 4056 198 5%
10107 28 39 55 0 3940 122 3%
10108 22 12 0 0 2075 34 2%
10109 5 126 64 0 2224 195 9%
10110 790 181 0 0 4851 971 20%
10205 27 6 30 0 2639 63 2%
10208 0 61 0 0 3216 61 2%
10209 13 18 0 0 1744 31 2%
10210 79 75 0 0 3721 154 4%
10211 75 27 0 0 1660 102 6%
10212 205 230 0 0 5508 435 8%
10213 51 14 0 0 4112 65 2%
10215 5 32 0 0 2633 37 1%
10300 949 298 25 0 4254 1272 30%
10401 273 14 0 0 3534 287 8%
10405 558 267 398 0 9599 1223 13%
Collier Area Transit Title VI Program Page 25
LEP
Total Total Indo- Total Asian and Total Other Total Total LEP Percentage
Census Language Population S Population 5 of Total
•` Tract Spanish European LEP Island Pacific LEP Years and Years and Population
Population Population LEP Population
Population Over Over 5 Years and
Over
10408 214 11 15 0 2793 240 9%
10410 3083 340 0 0 7325 3423 47%
10411 1511 209 0 0 6164 1720 28%
10412 1749 51 0 0 8751 1800 21%
10413 1890 0 0 0 7405 1890 26%
10414 989 18 14 0 7775 1021 13%
10415 700 259 135 0 12744 1094 9%
14016 138 24 36 24 5651 222 4%
10417 192 331 0 0 4611 523 11%
10418 92 9 0 0 4518 101 2%
10419 1309 78 0 0 3131 1387 44%
10420 3614 176 46 0 6768 3836 57%
10505 1052 198 41 46 6404 1337 21%
10506 569 41 0 0 5696 610 11%
10507 482 99 49 0 3634 630 17%
10508 448 165 0 0 3522 613 17%
10509 0 105 0 0 4606 105 2%
10510 36 0 14 0 3421 50 1%
10601 474 233 24 0 2777 731 26%
10602 138 416 0 0 3305 554 17%
10604 245 61 7 0 3268 313 10%
10605 44 151 0 0 3353 195 6%
10606 65 30 0 0 2053 95 5%
10701 893 0 0 0 3994 893 22%
10702 618 319 0 0 3649 937 26%
10801 33 101 0 0 3703 134 4%
10802 2319 749 0 0 9653 3068 32%
10803 279 67 0 0 4110 346 8%
10902 280 0 37 0 3188 317 10%
10903 147 16 0 0 5101 163 3%
10904 388 13 0 0 2271 401 18%
10905 6 6 0 0 2367 12 1%
11001 0 224 0 0 1834 224 12%
11002 82 0 0 0 1650 82 5%
11102 786 102 0 0 7367 888 12%
11103 492 117 0 0 2039 609 30%
11105 362 24 0 0 2653 386 15%
Collier Area Transit Title VI Program Page 26
LEP
Total Asian Total Other Total Total LEP Percentage
�, Total Total Indo-
Census and Island Language Population Population of Total
Tract Spanish European LEP Pacific LEP LEP 5 Years and 5 Years and Population
Population Population
Population Population Over Over 5 Years and
11106 312 104 0 0 2163 416 19%
11201 80 76 0 0 6656 156 2%
11202 2970 272 32 0 16336 3274 20%
11204 1481 279 0 0 2786 1760 63%
11205 694 376 0 4 2018 1074 53%
11301 1776 36 0 0 4924 1812 37%
11302 1631 395 0 0 4599 2026 44%
11400 1478 529 0 0 3763 2007 53%
Table 11 presents a summary of the total number and percentage of LEP persons for all census
tracts located within the CAT service area. The LEP population accounts for approximately 16 percent
of the total population. Figure 1 illustrates the distribution of all populations within the CAT
geographic boundaries.
Table 11:Summary of Limited English Proficiency Persons within the CAT Service Area
Total
Total LEP Total LEP Indo- Total LEP Asian- Total LEP All
Population 5 Total LEP
Years and Spanish European Pacific Island Other
Population
Population Population Population Population
Over
320,087 39,806 8,906 1,041 142 49,895
100% 13% 3% 0.3% .05% 16%
Collier Area Transit Title VI Program Page 27
Figure 1;Distribution of Limited English Proficiency Persons within the CAT Service Area
oPP. is Total Spanish Population
IN Total Indo-European LEP
!Total Asian and Island
Pacific LEP Population
"'Total Other Language LEP
Population
SITotal Population 5 Years
and 0:er
CAT Service Area Population Distribution
The School District of Collier County enrollment data were assessed to determine the percentage of LEP
children who may encounter CAT services. According to the latest statistics provided by Collier County
Public Schools, English is not the first language for nearly 15 percent of the students with more than
6,500 students enrolled in the English Language Learners (ELL) program. Collectively, these students
speak 80 different heritage languages and hail from 114 different countries of origin.
More than 49 percent of the students live in non-English homes, where English is not the first language
and sometimes is not even spoken. The percentage increases to more than 54 percent in grades Pre-K
through 3, where learning to read is so critical. These students and their parents may rely on public
transit for transportation to school and other activities. The table below presents the percentage of LEP
students enrolled at the School District of Collier County. Also shown, is the distribution of diversity for
the student population.
Table 12:Percentage of Limited English Proficiency Students
within Collier County Public Schools
Total CCPS Student Total LEP Student Percentage of LEP
Population Population Students
45,016 6,500 14%
Collier Area Transit Title VI Program Page 28
Diversity of Student
Population
Hispanic 47%
White 37%
Black 12%
Mixed 2%
Asian 1%
Indian 1%
Hawaiian/Pacific Islander 0%
The information shown above is updated daily from the Collier County Public Schools Data Warehouse.
The number of CCPS Limited English Proficiency students very closely mirrors that of the overall
population in Collier County over the age of five.
Language Assistance Measures
The frequency with which LEP persons could or have come into contact with CAT programs,
activities, and services can be measured based on the analysis presented in the previous section. The
more frequent the contact with LEP persons, the greater the need to provide language
enhanced services. The following measures were implemented by CAT to provide assistance to LEP
persons and to document and measure the frequency of contact with LEP individuals.
Implemented Measures
CAT Website — Collier County's website had previously included the capability to translate information
on the website into Spanish. As of October 2013, the Collier County website was enhanced to allow the
text to be translated to German, French, and Creole by clicking on the preferred language. In addition,
the website provides customers with general information about CAT, including fares and passes,
announcements,ADA and TD services, and "How to Ride."
CAT Transfer Stations — Paper materials provided at CAT Transfer stations, including "How to Ride"
guides, fares, and schedules are available in both English and Spanish versions. CAT documents the
number of printed materials requested in languages other than English to determine the frequency of
LEP persons using the system.
In addition to schedules and route maps, rider alerts and notices posted at the stations are translated to
Spanish and placed next to the English versions in visible locations.
Printed Materials —Spanish translations of the "How to Ride" guide and other notices and information
are provided at all locations where bus passes are sold, including libraries and other public places that
post CAT information. CAT staff refreshes the printed materials monthly or as needed and monitors the
frequency of requests for other than English materials. In addition, whenever possible, CAT utilizes
pictographs to display information and instructions.
Announcements— Safety and security announcements are provided in both English and Spanish. Radio
announcements, including public service messages, rider alerts, and ads promoting transit are broadcast
on both English and Spanish stations. CAT staff continues to monitor the need to provide safety and
Collier Area Transit Title VI Program Page 29
security announcements in other languages and opportunities to provide public announcements on
radio stations of other languages.
Press and Public Relations — All meeting notices, press releases, and public service announcements are
translated into other languages as requested or needed based on documentation of previous requests.
On-board Surveys — Future service planning efforts often include the dissemination of customer
demographic and opinion surveys to collect information about who is using the service and how the
service could be improved for those persons. CAT disseminates on-board surveys in both English and
Spanish to ensure that Spanish-speaking customers have meaningful access to provide input in the
planning process. During the 2012 CAT COA process, a total of 2,500 on-board surveys were distributed
English, Spanish and Creole. Every passenger over the age of 15 received a survey. A total of 1,033
completed surveys were analyzed, which equaled a response rate of 41 percent, which exceeded the
projected response rate of 25 percent.
CAT also completes periodic surveys to explore the need for providing surveys in languages other than
English and Spanish. CAT staff is made available to assist with completing surveys and taking public
comment.
Planning Meetings — According to the Collier MPO LEP Plan, the MPO advertises the availability of
Spanish interpreter services, free of charge, at least seven (7) days prior to MPO Board and Committee
meetings, workshops, forums, or events that will be noticed on the MPO website, in meeting notices
(packets), and using the following additional tools as appropriate:
• Signage
• Public outreach materials
• Community-based organizations
• Local newspapers
Collier County Library System
CAT representatives are members of many of the MPO Committees, including the Technical Advisory
Committee, the Congestion Management System/ Intelligent Transportation Systems (CMS/ITS), the
Local Coordinating Board, and the Pathways Advisory Committee. Therefore, Spanish interpreter
services are available at many of the meetings where CAT staff may participate in the transportation
planning process.
Customer Service—CAT drivers complete the driver training program as new employees and participate
in refresher training courses annually. As part of the training, drivers are reminded of the importance of
conveying information to passengers, particularly assisting passengers with using the transit system,
especially those with language or other barriers. CAT also makes every effort to ensure that its customer
service telephone lines are staffed with persons who speak other languages. All CAT personnel complete
customer service training with periodic refreshers to underscore the importance of providing assistance
to persons with language and other barriers.
Collier Area Transit Title VI Program Page 30
Community Outreach — CAT makes available persons who can serve as translators at all community
outreach meetings. CAT strives to ensure the competency of interpreters and translation services per
the DOT LEP guidance.
Additional Language Assistance
CAT recognizes that based on the LEP population shown as part of the Census and CCPS analysis, special
effort is necessary to communicate important transit information to some of its riders in languages
other than English. In order to meet this need, CAT will continue to conduct the activities listed
previously and enhance its LEP outreach by taking the additional steps listed below.
Community Outreach — Community organizations that serve LEP persons within the CAT service area
Census tracts where the LEP populations are greater than the county average have the ability to confirm
the statistical analysis completed using the Census data. During various transit planning processes,
community organizations will be asked to provide information pertaining to the population(s) that they
serve. The questions will focus on the number of people served, the languages spoken, age, gender,
education levels, expectations for public services, public transportation inquiries, most frequently
traveled destinations, locations that are difficult to access, transit needs, and travel patterns. The key
concerns mentioned by the community organizations will be reviewed by CAT in an effort to improve
the provision of service to LEP persons. A listing of community agencies in Collier County is presented in
Appendix F.
CAT will also present outreach materials to schools in an effort to provide transit service information to
LEP students and their parents who may rely on public transportation to access school and other
activities.
Staff Training and Development — CAT will continue to train staff on the importance of assisting LEP
persons with obtaining information and accessing the transit system. Staff will be provided with LEP
policies and procedures. In addition, all CAT staff will complete customer service training and be
provided guidance on working effectively with in-person and telephone interpreters.
Signage—CAT will continue to post signs to communicate language services available at initial customer
contact points. As additional resources permit, CAT will enhance the availability of outreach documents,
brochures, booklets, and recruitment materials in multiple languages.
Planning— CAT will participate in annual updates to the County's evacuation and disaster preparedness
plans to ensure that the plans include the needs of all community members and especially those in
minority populations.
LEP Resources
Based on the current resources available, CAT is providing the most cost-effective means of delivering
competent and accurate language services within its service area. CAT will continue to monitor the
need for additional language assistance, including the need for greater dissemination of information in
the existing languages provided and/or translation to new languages. If additional services are needed,
Collier Area Transit Title VI Program Page 31
CAT will determine which additional language assistance measures are cost-effective and feasible for
implementation based on the current and projected financial resources.
CAT will continue to monitor the costs associated with the existing language assistance measures and
the costs associated with implementing enhanced language assistance measures, including an estimate
of the number of staff and the percentage of staff time necessary to provide the current and proposed
LEP resources.
Environmental Justice
Executive Order 12898, Federal Actions to Address Environmental Justice (EJ) in Minority and Low-
Income Populations, was signed by President Clinton on February 11, 1994. The Executive Order and
accompanying Presidential Memorandum focus federal attention on the environmental and human
health conditions in minority and low-income communities, enhance efforts to assure nondiscrimination
in federal programs affecting human health and the environment, and promote meaningful
opportunities for access to public information and for public participation in matters relating to minority
and low-income communities and their environment.
As part of the grant agreements between CAT and the FTA, CAT is required to facilitate compliance with
Executive Order 12898 and DOT's Implementing Order 5610.2, Environmental Justice in Minority
Populations and Low-Income Populations. As a recipient of FTA funds, CAT incorporates environmental
justice principles into every stage of its public transportation decision-making process. Key components
to integrating principles of environmental justice into transit planning include:
1. Fully engaging EJ populations in the public transportation decision-making process;
2. Determining whether EJ populations would be subjected to disproportionately high and adverse
human health or environmental effects of a public transportation project, policy, or activity;
3. Avoiding, minimizing, or mitigating disproportionately high and adverse human health or
environmental effects of a public transportation project, policy, or activity.
CAT EJ Outreach
CAT provides outreach opportunities that have been designed to ensure that all persons, including low-
income, minority, and LEP persons, have meaningful access to programs, services, and information. The
public involvement process used by CAT is similar but separate from the Collier
MPO's Public Involvement Plan. Although CAT utilizes it PTAC for outreach it also brings transit related
items to through the MPO committees. As noted previously, this plan may be viewed in its entirety at
http://www.colliergov.net/CAT.
Outreach activities that are conducted as part of the TDP, the COA, and the Locally Coordinated Human
Services Transportation Plan (LCHSTP) have strived to obtain input from all persons in the community,
both users and non-users of the transit system. A variety of public involvement techniques have been
used including on-board surveys, transit user surveys, interviews, workshops for human service agency
representatives,transit user workshops, and public workshops.
Collier Area Transit Title VI Program Page 32
Meetings are often scheduled at multiple times throughout the day to provide greater opportunities for
participation based on schedules.
CAT has compiled an extensive contact list of representatives from a variety of agencies that represent
the disabled, low-income, and elderly. In addition to the general public and the MPO committees,
persons on the contact list are notified of all public outreach activities.
Determination of Disproportionately High Effects on EJ Populations
An EJ analysis starts with determining whether there are any minority or low-income populations
potentially impacted by the activity. After assessing the proportionality of impacts of the activity, the
burdens and benefits of the activity experienced by EJ populations should be compared to those
experienced by non-EJ populations. This section describes CAT's practices for complying with Title VI and
evaluating whether or not an activity will impact EJ populations.
Fares
Prior to any fare change, CAT conducts fare equity analysis to review the existing fare structure based on
industry practice, community standards, and fiscal responsibility. The CAT 2012 Fare Study included a
specific section to address CAT's commitment to Title VI Compliance regarding equity evaluation of
service and fare changes. The study can be used as a guide for implementing a fare policy and structure,
establishing an acceptable fiscal policy, and developing a model for future evaluation of CAT's fare
structure. Prior to implementing any additional fare increases, CAT will conduct an equity analysis to
assess the potential impacts on EJ populations.
Shelters and Benches
In the past year, CAT has installed 5 new bus shelters and 3 benches. CAT is in the process of a shelter
study to evaluate the design as well as adding features (increased size and adding sides) to enhance the
protection of the passengers using the system. Currently there are 66 shelters installed at the 533 stops
throughout the system. An additional 44 shelters are planned for construction once the shelter study is
completed and a design is finalized. Shelter sites are selected based on the number of people boarding
and alighting routes, the availability of right of way, and the need to upgrade the shelter accessibility.
APC data are utilized to determine stop-level ridership. Placing shelters in the highest use locations
ensures access to more customers,while maximizing customer service and fiscal investments.
CAT evaluates the number of passenger shelters located throughout Collier County in comparison to the
minority areas to guarantee equitable distribution of amenities. Map 2 depicts the location of shelters
and the minority area (Census tracts). Of the 66 existing shelters, 56 shelters or 85 percent are located
within minority areas. Map 2 also depicts the location of bus stop amenities and the Low Income areas.
Of the 66 existing shelters, 22 shelters or 33 percent are located in areas with 10.04% or greater low
income population. These shelters provide a benefit to EJ persons accessing transit services.
Transit Service
CAT evaluates the availability of full or partial transit service within the County's minority and low-
income areas. Of the areas containing low income population, all but 1 has full or partial transit service.
Of the areas with above average minority population within X-mile of the existing fixed-route, all have
Collier Area Transit Title VI Program Page 33
Map#2: Bus Stop Amenities Locations for Low Income and Minority Population Areas
r 91 Collier Area Transit - Ti le VI - Ame i +�s
Legend
.. ! Rimes
4 The is...1 ity#�c ulat n of Ccr ier runty•
edger Faeik s R ete is 1354 of the Total Population ,, °�
Routers The Low income PopukThon is 1Q_Q4 o
Ro 2A cif the T rtal Population 1:4.,::,,,,ii.!..e,,,,,,,,:<:.,41,4,5;;;:i4w,,,ezier 4
Benctl Sheitr 3"" 114 Mi R e�B
r
Ifir i'4,.44',4:7, ' 40004
4 teaA I . ,..,„.:„.„//?2,
Percent Low tncotts s Rotte3B p _.
MO.,t0 04% Rvute4A
10.04 19% / Rc e4 .�'`
20%-29% Route5 ✓ %1
>29% Rsxrdefi � .,. : s r` ' 0/-,,,,-/ ai
Pert Menorrtyrf RcnRe7A •
Betow Aver ge Rot 7X �,/,,,, .,, „. •. ".// /ft` '','''.4/"/";°f,<
Rcw$e8A :///,.-,,,,,/,', tf ro '/ ..ff " ',J.. ° ,�" ,/t
Above dveragB / .,<. . /< .,` ,�'fy,,,,t 7 7/ y!! r'z
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,
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1. � � L. tenet p of Greater Nales� _i f :4 ._.-, ,,
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Page 34
Collier Area Transit Title VI Program
full or partial transit service. The majority of low-income and minority areas without transit service are
located in the eastern portion of Collier County, an area with rural characteristics and low densities not
ideal for fixed-route service. Map 3 shows the County's minority Census tracts and the CAT fixed-route
and ADA service areas. Map 3 displays the County's Low Income Census tracts with the CAT fixed-route
and ADA service areas.
Construction Projects
CAT Operations and Transfer Station—8300 Radio Road
The existing CAT administration facility is located on the south side of Radio Road, east of Santa Barbara
Boulevard within the Gallman Olds Dealership Planned Unit Development (PUD). On March 23, 2010,
Collier County was granted a conditional use which allowed CAT to utilize the site as a secondary
transfer center. Collier County resolution 2010-70 authorizing the conditional use is attached for
reference. Collier County commissioned an environmental assessment for the future development of
the site which evaluated the impacts and feasibility of developing the site. The assessment also
addressed EJ and Title VI compliance, including analysis of potential impacts on minority communities
and minority-owned businesses. CAT held public hearings and issued a public notice. All public
comments were considered and included in the environmental document submitted to the FTA on
October 10, 2011. FTA reviewed the document and submitted and issued a final declaration of
Categorical Exclusion Concurrence on March 16, 2012.
The proposed 8300 Radio Road passenger transfer facility will reconfigure the existing site facilities to
provide a passenger transfer facility in addition to the administrative and operational services currently
provided. The proposed conceptual site plan illustrated on Figure 2 illustrates all future improvements.
The facility will function as a transfer point for public transportation services, including local bus, express
bus, and the potential for alternative transportation modes for passengers. Transfer site improvements
will include sawtooth bus bays with sheltered boarding platforms that will allow four buses to stage at
one time. It is anticipated that numerous passenger amenities involving emerging technologies will be
implemented in the transfer Station.
Future building improvements will include constructing a secure ticketing area, accessible public
restrooms, information kiosks, a secure farebox drop location, and an elevator to provide access to the
second floor.
The maintenance and service facilities will not undergo any significant renovations. A portion of the
maintenance building is currently being utilized for vehicle maintenance and the other bays are being
used as a miscellaneous storage area. This area will be improved to serve as an expanded vehicle
maintenance area. The storage area will be moved when the vehicle maintenance area is expanded.
The roof may need to be raised to allow for larger bay doors to accommodate buses. A mezzanine may
be added in part of the maintenance building for additional storage. The traffic pattern will be
addressed as part of the design and may require slightly modifying the maintenance building to allow
bus traffic to circulate around the building. A permanent bus washing facility and fueling island will be
Collier Area Transit Title VI Program Page 35
Map U 3: Minority Census Tract and CAT Fixed Route and ADA(3/4 Mile)Service Area
Collier Area Transit - Title VI - M‘in?,,,,,,,rit,y..,,,,,P,m...o.,,ps ,,u,,,,,,,I,za,witi,oalm.,,,,n,1,4
Legend
Collier Facilities ,-; "
Percent Minority
' 111.11FHanunm:: ir >/*;%',",';;;;:-I.,11sifi*:,,;'4;'%'','P'''-i''4 ;, -:4 4:t3;,:::,
1114111111 IIII
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rr
ci
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'4,',- 1 41' ,- = , ,„,a, .:..4
, -' Ak6 ' '‘'' ° '‘I''
Page 36
Collier Area Transit Title VI Program
Map#4: Low Income Census Tract and CAT Fixed Route and ADA(3/4 Mile)Service Area
.....
Collier Area Transit - Title VI - Low Income Population
,..... -.--...--
--.----,--.,-- . ,
The Lo dv income Households of Collier County
Legend
Amount to 10.04%of the Total Households
. -,,,-,,,-•;‘.1,‘,.-.k,ss-\\‘‘,-‘ -- ,
Collier Facilities
CAT Bus Stops
Bus Routes
" 1/4 Mile
1111 314 Mile
MI6,
Low Income
' BIM < 10.04% 1;, .,„„„ ,..,,,,
irfinvalcaft,e Rd
i„,Z41 10,04% - 19%
20% -29%
! >30%
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Page 37
Collier Area Transit Title VI Program
added to the proposed site which will require reconfiguring the bus circulation and the addition of an
egress driveway.
Figure 2: Future improvement Proposed to CAT Operations Facility
�� ' f .. �;. a, . `fit«'" :,,,,,,„..>„ ", :
•
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CAT is committed to monitoring the effects of this project on minority and low-income communities,
and will continue to document compliance. Monitoring will include:
The potential impact on minority communities and minority owned businesses during and after
construction.
The potential of negative environmental impacts,such as noise, air, or water pollution.
A detailed list of minority-owned businesses and households that will be affected by the
construction project.
The potential for significant changes or impacts on minority communities such as increased
traffic, reductions in the amount of available parking, and other impacts as warranted.
The applicability of relocation programs and/or other measures adopted to mitigate any
identified adverse social, economic, or environmental effects of the proposed construction
project.
Collier Area Transit Title VI Program Page 38
CAT Intermodal Transfer Facility
CAT was operating its main transfer facility in a parking lot located adjacent to the Collier County
Museum on the Collier County Government Center property. The transfer site was temporary while the
County constructs a permanent transfer facility nearby on the government campus.
CAT was awarded two grants to design and build a permanent multimodal passenger transfer station at
the Collier County Government Center adjacent to US 41 (Tamiami Trail) as shown in Figure 3. The
Florida Department of Transportation (FDOT) has partnered with Collier County by providing an
Intermodal Hub Capacity Grant in the amount of $1.3 million and a Transportation Regional Incentive
Program (TRIP) grant in the amount of$1.4 million. Construction of the permanent Intermodal Transfer
Facility was completed in July 2013. The facility was creatively built as a component of the existing
parking garage and provides a place for passengers to come out of the elements. The facility consists of
six bus bays, air-conditioned and exterior covered waiting areas, restrooms, customer service area, and
ATM machine, and real-time route and scheduling information. The Intermodal station was constructed
in an area with a proportionately high concentration of low income populations and households with no
vehicles.
Figure 3: Improvements to CAT Intermodal Transfer Facility
\ °m * b,.
•
}Manhattan Collier A rea Trambt(CAT)Trarofer Station
{Govemrnent Center)1Z58o1 F ars.xmn
Avoiding, Minimizing, or Mitigating Disproportionate Impacts
From a public transportation perspective, examples of actions that may have one or more adverse
effects include service cuts, changes, or restructuring; building a new rail line or extending an existing
rail line; establishing a multi-modal transfer station; or increasing fares. After consideration of the
potential effects of an activity on the EJ populations, CAT reviews each activity to determine whether
human health or environmental effects on an EJ population can be avoided, minimized, or mitigated. In
some cases, while a service change or fare increase does impact EJ populations, the change is necessary
to avoid a more severe impact due to budgetary constraints and increasing operational costs. The
impacts of one activity may help to avoid another activity (i.e., increasing fares to avoid service
Collier Area Transit Title VI Program Page 39
reductions) or consequently result in a benefit to the community (i.e., additional mobility resulting from
the construction of a new transfer facility). At all times, CAT's main goal is to avoid disproportionate
impacts while maximizing public transit access. Activities that will result in a disparate impact will only
be carried out if:
1. A substantial need for the program, policy, or activity exists that is in the public interest; and
2. Alternatives would have more severe adverse effects than the preferred alternative.
Title VI Program Complaint Procedures
Any person who believes that he, or she, or any specific class of persons, has been subjected to
discrimination or retaliation prohibited by the Title VI of the Civil Rights Act of 1964, as amended, and
related statutes, under CAT's program of transit service delivery or related services or programs is
encouraged to file a report with Collier County's Office of Equal Employment Opportunity at:
Collier County Office of Equal Employment Opportunity
Alternative Transportation Modes Department
3299 East Tamiami Trail, Suite 103, Naples, Florida, 34112
Telephone (239) 252-5832,fax(239) 252-6610
www.colliergov.net/CAT
CAT encourages the filing of a complaint in writing and includes a name, addresses, and other
information so that you may be contacted in regards to the matter. Please see the Title VI Complaint
Form. CAT will investigate complaints received no more than 180 days after the alleged incident. CAT
will process complaints that are complete.
6 All complaints will be investigated promptly. Reasonable measures will be undertaken to
preserve any information that is confidential. The EEO Officer will review every complaint, to
determine if our office has jurisdiction. The complainant will receive an acknowledgement letter
informing her/him whether the complaint will be investigated by our office.
CAT has 60 days to investigate the complaint. If more information is needed to resolve the case,
CAT will contact the complainant. The complainant has 10 business days from the date of the
letter to send requested information to the investigator assigned to the case.
If the investigator is not contacted by the complainant or does not receive the additional
information within 15 business days, CAT may administratively close the case. A case can also be
administratively closed if the complainant no longer wishes to pursue their case.
At a minimum, the investigation will:
o Identify and review all relevant documents, practices, and procedures;
o Identify and interview persons with knowledge of the Title VI violation, including the
person making the complaint, witnesses, or anyone identified by the complainant;
anyone who may have been subject to similar activity or anyone with relevant
information.
Collier Area Transit Title VI Program Page 40
After the investigator reviews the complaint, she/he will issue one of two letters to the complainant: a
closure letter or a letter of finding (LOF). A closure letter summarizes the allegations and states that
there was not a Title VI violation and that the case will be closed. An LOF summarizes the allegations and
the interviews regarding the alleged incident, and explains whether any disciplinary action, additional
training of the staff member or other action will occur.
If no violation is found and the complainant wishes to appeal the decision, she/he has 14 days after the
date of the letter or the LOF to do so.
Complainants may also file their initial Title VI complaints directly to the Federal Transit Administration,
no later than 180 days after the date of the alleged discrimination attention Title VI Program
Coordinator at the following address:
Federal Transit Administration Office of Civil Rights
Attention:Title VI Program Coordinator
East Building, 5th Floor-TCR
1200 New Jersey Avenue, SE
Washington, DC 20590
Complaints must be made by completing and signing the Title VI Complaint form located at
http://www.fta.dot.gov/civilrights/12328_5104.html. CAT's Title VI notice is presented as Appendix G of
this plan.
Collier Area Transit Title VI Program Page 41
Title VI Complaint Form
Before completing this form, please read the CAT Title VI Complaint Procedures located on
our website or by visiting our office.
The following information is necessary and required to assist in processing your complaint. If
you require assistance in completing this form, please contact us at the phone number listed.
Complaints must be filed within 180 calendar days after the date alleged discrimination
occurred.
Complainant's Name:
Address:
City: State: Zip Code:
Telephone Numbers: Home Work: Cell:
E-mail Address:
Date of alleged discrimination:
Which of the following best describes the reason you believe the discrimination took place? Was
it because of your: ❑Race/Color: ❑National Origin:
Person discriminated against (if someone other than complainant). Please confirm that you have
obtained the permission of the aggrieved party if you are filing on behalf of a third party.
Name:
Address:
City: State: Zip Code:
Have you filed this complaint with any other federal, state, or local agency?
❑ Yes
❑ No
If yes, check each box that applies:
❑ Federal Transit Administration
❑ Department of Transportation
❑ Dept. of Justice
❑ Equal Opportunity Commission
❑ Other:
Collier Area Transit Title VI Program Page 42
Have you filed a lawsuit regarding this complaint?
❑ Yes
❑ No
If yes,please provide a copy of the complaint form; or
In your own words, describe the alleged discrimination. Explain what happened and whom
you believe was responsible. Include specific details such as names, dates, times, route
numbers, witnesses, and any other information that would assist us in our investigation
of the allegations. Please also provide any other documentation that is relevant to this
complaint.
Complainant's Signature Date
Collier Area Transit Title VI Program Page 43
Appendix A
Certifications and Assurances
View Mthfy Recipient t COWER COUNTY BOARD O COUNTY COMMISSION Page 1 of 1
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Collier Area Transit Title VI Program Page 44
Appendix B
Sub-recipient Monitoring Form
Collier Area Transit Title VI Program Page 45
Co er County COLLIER AREATRANSIT
Sub-recipient Monitoring Form
Agency Name:
Date:
Funding: (Place an "✓" next to the appropriate grant source and type of funding.)
Capital Operating Both
1. Verify Sub-recipient has registered with the SAM (System for Award Management)to determine
whether sub-recipients were registered before the award?
a. Registered
b. Not Registered date by which registration will be completed . Access
site at https://www.sam.gov/portal/public/SAM/
2. Is Sub-recipient aware of the following:
a. CFDA title and number Yes No
b. Award name and number Yes No
c. The name of the Federal awarding agency Yes No
d. Requirements imposed by laws, regulations Yes No
e. Provisions of grant agreements Yes No
3. Can Sub-recipient show proof of matching funds?Yes No
4. Does Sub-recipient have documentation that shows how the grant award was utilized?
a. Copies of expenses Yes No
b. Copies of payment (may need to show electronic transfers to document payment from CAT)
Yes No
c. If not available date that documentation can be produced
5. Does sub-recipient have a completed audit? Yes No
a. Are there audit findings? Yes No
b. If yes, have findings been addressed? Yes No
Collier Area Transit Title VI Program Page 46
6. If Sub-recipient has a vehicle, specify how many vehicles (_) and verify the following:
a. Sub-recipient has manifest or system to separately track grant related trips?
Yes No
b. Sub-recipient has preventative maintenance policy? Yes No
c. Sub-recipient has valid vehicle insurance? Yes No
d. Sub-recipient has accident reporting policy? Yes No
7. How does Sub-recipient notify the public or customers about the vehicle, program, or resource?
8. Does the Sub-recipient have a Title VI Program and has a copy been provided?
Yes No
9. Is a follow-up visit needed to verify compliance with above required items?
Yes No
Agency Signature: Print Name:
Signature of Monitor: Print Name:
Collier Area Transit Title VI Program Page 47
Appendix C
Collier Area Transit
Route Fare or Service Change Policy
In accordance with the Federal Transit Administration (FTA) Circular 4702.1A Title VI of the Civil Rights
Act of 1964,Transit providers within service areas containing more than 200,000 residents to evaluate
service and fare changes and their corresponding impacts to ensure transit service is planned operated
and distributed in an equitable manner without regard to race, color or national origin. The required
policies fall in the following three categories:
• Major Service Change Policy
• Disparate Impact Policy
• Disproportionate Burden Policy
Major Service Change Policy
The FTA requires that funding recipients prepare and submit service and fare equity analyses for public
comment in consideration of proposed major service or fare changes. The purpose of this policy is to
establish thresholds that define a "major service change", and the definition of an adverse impact
created by a "major service change".
As contained within this policy, a major service change is defined as meeting one of the following
criteria:
1. Proposed service expansions and reductions including all routing and timetable changes
remaining in effect after 12 months that exceed 25 percent of the current configurations.
2. Total elimination of service on a specific route.
3. All proposed fare changes, excluding ride free promotional events and temporary fare
reductions,that in effect after 6 months.
If a proposed major service change falls within one of the three categories above, CAT will conduct a
Title VI service and/or fare equity analysis for review and consideration by the Board of County
Commissioners and the public prior to implementing changes.
An adverse effect is defined as a major geographical or time-based reduction in service which may
include, but is not limited to, span of service changes, frequency changes, route segment elimination, re-
routing, or route elimination. CAT shall consider the degree of adverse effects in the form of an equity
analysis when planning major service changes.
The following types of service changes are exempt:
Collier Area Transit Title VI Program Page 48
• Minor route alignment, frequency, span, or time point adjustments;
• Routing or bus stop changes due to temporary road detours caused by construction,
maintenance, closures, emergencies, labor disruptions or strikes, fuel shortages, or safety
concerns;
• Any temporary service addition, change, or discontinuation of a route with less than twelve
months of operation;
• Changes on special service routes serving sporting events, special events, or service contracted
through other cities or agencies;
• Any service change that does not meet the definition of a major service change described
above.
Disparate Impact Policy
The purpose of this policy is to establish a threshold which identifies when adverse effects of a major
service or fare change are borne disproportionately by minority populations. For the purpose of this
policy, a minority population is defined as any readily identifiable group of minority persons who live in
geographical proximity, and if circumstances warrant, geographically dispersed/transient populations
(such as migrant workers or Native Americans) who will be similarly affected by a proposed program,
policy, or activity.
A "disparate impact" is defined as occurring when an adverse effect of a major service or fare change on
minority populations is at least 20 percent greater than the adverse effect on the average minority
population of CAT's service area. In order to identify a potential impact, CAT will follow the process
illustrated within the flow chart below.
Should a proposed major service change result in a disparate impact, CAT will consider modifying the
proposed change to avoid, minimize, or mitigate the disparate impact of the change. The modified
proposed change due to potential disparate impacts will then be reanalyzed in order to determine
whether the modifications actually removed the potential disparate impacts of the changes.
If the CAT chooses not to alter the proposed changes, they may implement the service or fare change if
there is substantial legitimate justification for the change and it can be shown that there are no
alternatives that would have less impact on the minority population and would still accomplish program
goals.
Collier Area Transit Title VI Program Page 49
Title VI Service and Fare Equity Analysis Process
to Identify Potential Disparate Impacts
Potential Disparate
Impacts?
oate..v Ivor!
Yes Jui at
No �
Analysis Complete
Take Action to avoid, Reanalyze changes for
minimize,mitigate. 0 potential Disparate
(Revise Proposal) Impact
Potential Disparate
Impacts?
Yes No
w Analysis Complete
Does the agency have a substantial legitimate
justification for the action or policy?Has the agency
analyzed alternatives and determined that the selected
action or policy is the least discriminatory alternative?
\ I '
Yes
No to one or both
questions.
Analysis Complete
Consider revising
proposal due to
possible Title VI
violation.
Collier Area Transit Title VI Program Page 50
Disproportionate Burden Policy
The purpose of this policy is to establish a threshold which identifies when adverse effects of a major
service or fare change are borne disproportionately by low-income populations. For purposes of this
policy, low-income population is defined as any readily identifiable group or households who are at or
below 150 percent of the U.S. Department of Health and Human Services Poverty Guidelines listed
below.
2013 POVERTY GUIDELINES FOR THE
48 CONTIGUOUS STATES AND THE
DISTRICT OF COLUMBIA
Persons in family/household Poverty
guideline
1 $11,490
2 15,510
3 19,530
4 23,550
5 27,570
6 31,590
7 35,610
8 39,630
For familiesthouseholds with more than 8
persons, add $4,020 for each additional
person.
Source:Department of Health and Human Services,Office of the Secretary,Annual Update of the
HHS Poverty Guidelines(Federal Register/Vol.78,No.16/Thursday,January 24,2013/Notices)
A "disproportionate burden" is defined as occurring when the low-income population adversely affected
by a major service or fare change is 20 percent more than the average low-income population of CAT's
service area.
Similar to the approach in identifying a potential disparate impact, should a proposed major service or
fare change result in a disproportionate burden, CAT will consider modifying the proposed change to
avoid, minimize, or mitigate the disproportionate burden of the change. The modified proposed change
due to a potential disproportionate burden will then be reanalyzed in order to determine whether the
modifications actually removed the potential disproportionate burden of the changes.
If the CAT chooses not to alter the proposed changes, they may implement the service or fare change if
there is substantial legitimate justification for the change and it can be shown that there are no
alternatives that would have less impact on the low-income population and would still accomplish
program goals.
Collier Area Transit Title VI Program Page 51
Appendix D
Transit Development Plan (TDP) Capacity Analysis
Collier Area Transit Title VI Program Page 52
TRANSIT CAPACITY&SUPPLY ANALYSIS
The process used to estimate capacity for the CAT fixed-route system examines the number
of routes in operation and the size and number of vehicles in use to determine the number of
potential trips that can be carried per year. There are more sophisticated methods of
Tindale-Oliver&Associates, Inc Co!het Area Transit
August 2010 4-17 Transit Development Plan
Collier Area Transit Title VI Program Page 53
determining system-wide capacity: however. based on the size of the CAT system and the
demographic make-up of Collier Coonty a more simplified method was chosen. The same
methodology was applied in the estimation of ADA/paratransit services.
Fixed-Route Service Supply/Capacity Analysis
The methodology used to estimate transit capacity is based on mileage. In order to
determine capacity at the route |eva|, the estimated seat miles and passenger miles were
estimated using an assumed average trip length. The assumed average trip length was
calculated by dividing FY 2009 passenger miles traveled by the total annual passenger trips.
The methodology for the system-wide capacity estimation is as follows:
Step 1: Annual revenue miles. vehicle capacity. and ridership by route were provided by CAT
staff. The route length of each CAT route was calculated using ArcG|8 geographic
information system data.
Step 2: The estimated annual seat miles were calculated by multiplying the revenue miles by
the average vehicle capacity. This provides a measure of potential route capacity based on
the actual revenue miles of service and the maximum number of passengers that can be
transported.
Revenue Miles X Average Vehicle Capacity= Estimated Annual Seat Miles
(1.244.758) (28) (32.363.656)
Step 3: Annual passenger miles were estimated by multiplying the average trip length by the
total number of passenger trips. This provides a measure of actual passenger miles traveled
in 2009. showing the actual capacity utilized by riders.
Passenger Trips X Average Trip Length=Annual Passenger Miles
(1.109.710) (8.1) (8.988.651)
Step 4:To determine the estimated excess capacity,the estimated passenger miles for each
route for October 2008 through September 2009 were compared to the estimated annual
seat miles to determine the percent of the capacity being used.
Estimated Passenger Miles/Estimated Seat Miles= Percent of Capacity Being Used
(8.988.651) (32.383.658) (27.8v")
100%- Percent of Capacity Being Used = Remaining Capacity
(100%) (27.8%) (72.2%)
Table 4-11 summarizes the process used to estimate annual capacity for the existing service
routes.
TinUa|of8|ver&Associates. Int. Collier Area Transit
August 2010 4 I 8 Transit Development Pmn
Collier Area Transit Title VI Program Page 54
Fixed-Route Capacity Analysis Summary
Based on the estimated capacity analysis. CAT was using approximately 28 percent of its
possible capacity in 2009. This shows that the existing bus service has substantial capacity
remaining. Routes with the least amount of excess capacity include Routes 2A (Orange
Route). 2B (Orange Route). 3A (Purple Route)' 1A (Red Route), and 3B (Purple Route).
Routes with the largest amount of excess capacity include Routes 7 Express (Light Blue
Route), 5 (Blue Route), 7 Circulator(Light Blue Route). 86 (Pink Route). and 6 (Yellow Route).
Excess capacities for these routes are 92 percent. 80 percent, 85 percent. 84 percent. and
83 percent, respectively. It should be noted that the NTD reported average trip length is
utilized to determine excess capacity and Route 7 and Route 5 operate as express routes
from Imrnoka|ae to Marco Island and Naples: therefore. these routes travel a greater
distance than 8.1 miles per trip. When calculating excess capacity utilizing a greater average
trip length. the excess capacity would be much less on Routes 7 and 5.
Excess capacity is not necessarily a weakness in the system. The ridership-to-capacity ratio
should be monitored overtime as part of future major updates to the TDP. In addition, route-
by-route average trip length estimates are needed in order to provide a more accurate
reflection of unused capacity along fixed-routes. Because CAT does not have Automatic
Passenger Counters on-board its vehicles. it is difficult to derive per route average trip
lengths without incurring significant expense to calculate manually through an on-board
tracking initiative.
�o�a|*0Uwa,&Associates, Inc Collier Area Transit
xugx201D 4-18 Transit Development Plan
Collier Area Transit Title VI Program Page 55
Table 4-11
2009 Fixed-Route Transit Supply/Capacity Analysis
Average Estimated FY 2009 Annual Estimated
Revenue Average Trip Percent of
Route Vehicle Annual Seat Leng Annual Passenger Excess
PAWS th**
Elispacity* Miles Ridership lvIdes Capacity
Mal 93.682 26 lir 81 111,286 901,417 37.0% 63.0%
1B 78,919 26 2.051.894 8 1 87.894 711.941 34,7% 65,3%
10 45.190 26 1,174.940 8 1 48.003 MUM 33 1% 66 9%
2A 61,224 26 1,591824 In= 93,325 755,933 47.535 525%
28 51.943 26 1.350.518 8 1 84.000 680,400 504% 496%
3A 77,575 26 2,016.950 MEM 139,402 1,129,156 56.0% 44,0%
3B ligUNIIIIIIMI 2.016.950 81 91.013 737,205 in= 634%
4A 64.208 26 1.669A08 8 1 69.795 565.340 33 9% 66.1%
4B 53882 26 1.400.932 8.1 53.673 KUM 31.0% 69.0%
5 206,848 26 5.378,048 8 1 69,953 566.619 10,5% 895%
6 92.989 26 MEM 81 49878 404,012 16.7% 613ii,
7 lExpressi 46.526 26 1.209,676 81 11,709 94 843 7,8% 92,2%
(Circulator) RE 2,085,226 EIIIIMIEIIIIIMEOIII
Iffill
8A
73.803 26 .1,918878 8 1 49,124 397,904 20 7% 793%
88 73,803 26 1,918,878 8.1 38,967 315.633 164% 83.6%
9 06,482 26 1/28,632 8 1 /3,/V/ 69 i,02/ 34.b% 66.6%
'eased on vstucle memory provided by CAL Average seating capacity for all tracational bus routes et calculated by(that.%the total stating capaCity for
all vehicles in the f teat by the total cumber of vehicles.
t'Systemethe average mu length estimated at 8.1 miles
Demand-Response Service Supply/Capacity Analysis
The demand response services for purchased transportation were evaluated to estimate
annual capacity for 2009. The methodology used for the demand response service capacity
estimation was identical to that of the fixed-route outlined in the previous subsection. Table
4-12 summarizes the process used to estimate annual capacity for the existing demand
response services.
Tindale-Oliver&Associates.Inc Collier Area Transit
August 2010 4-20 Transit Development Plan
Collier Area Transit Title VI Program Page 56
Table 4-12
2009 Demand Response Service Transit Supply/Capacity Analysis
Average Estimated 12O08 Annual Estimated
Revenue age Percent
Veh Aver Rip
icle Annual Seat Annual Pass of
Excess
Maw Lefigth*A CaPaUtY
\\\ \\ i..tpaotrty* Mlles \\ \\ \Rde %) Miles capacity
Demand
Response
1 140,233 14 15,963,262 12 102,149 1174714 74 92 i3X,
Purchased
Trans.., lion
'Based on FY 2009 KM
,*ay divide%passenger mites traveled by the total number at ptzseriger trips.the average trip length ts estimated at 115 to all demand response tnps
Demand Response Service Capacity Analysis Summary
Based on the estimated capacity analysis. CAT is using approximately 7 percent of the
possible capacity. This shows that demand response service has substantial capacity
remaining. Excess capacity is not necessarily a weakness in the system, given the nature of
the requested trips. Expecting full paratransit vans is unrealistic since the service operates
on the basis of advanced trip reservations, and multi-loading is often difficult to
accommodate given the often diverse nature of origins and destinations for each patron.
Tindale-Oliver&Associates,Inc. Collier Area Transit
August 2010 4-21 Tiansit Development Plan
Collier Area Transit Title VI Program Page 57
Appendix E
Transit Development Plan (TDP) Peer Review
Collier Area Transit Title VI Program Page 58
FIXED-ROUTE PEER REVIEW
A peer review analysis was conducted for CAT to compare its performance at a given point in
time with other similar agencies. The peer review was conducted using 2008 NTD data, the
most current validated NTD data available. Selected performance |ndioatoro, effectiveness
measures, and efficiency measures are provided throughout this section in tabular and
graphical formats to illustrate the performance of the fixed-route system relative to the peer
group. For each selected indicator and meamure, the tables provide the CAT value, the
minimum value among the peer group. the maximum value among the peer group, the mean
of the peer @roup, and the percent that the CAT values are away from the mean. The
methodology used to select the peer systems is discussed below,
Peer System Selection Methodology
The peer selection was conducted using the 2008 Florida Transit Information System <FT|S)
database. At the time of the peer selection ppocemm, the most current data available in the
FTIS database was 2008 NTD data. The peers were identified through an objective
assessment of five standard variables in NTD. After the peer systems were selected utilizing
the FTIS database. the 2008 NTD data for each peer system was obtained through the NTD
website and used to conduct the peer review analysis. The variables used to select the peer
systems include:
•
Geography(southeastern United States
o
Service Area Population
• Operating Expense
• Revenue Miles
• Vehicles Operated in Maximum Service
First. the peer group selection was based on geographic location, the states included were
Louisiana. Arkansas. Mississippi. Alabama. Tenneouee, North Carolina, South Carolina.
Georgia, and Florida. Fixed-route systems operating in these southeastern states were
identified and analyzed based on the four remaining variables. Based on the results of the
FTIS peer selection process and input from CAT staff, seven transit systems were selected for
the peer review analysis. Table 4-6 presents the selected peers.
Performance Indicators
Selected performance indicators for the peer review are presented in this aactiun.
Categories of performance indicators include populot(on, population denohy, riderahip,
revenue m||eo, and vehicles. Table 4-7 and Figures 4-17 through 4-24 present the
performance indicators for the CAT peer review analysis.
&Associates, Inc. 0oUherAreaTranait
A./gout2010 4'10 Iransit Development Plan
Collier Area Transit Title VI Program Page 59
Table 4-6
Selected Peer Systems
CAT Peer Review Analysis
System Location
Escaninia County Area Transit(ECAT) Pensacola.Florida
Lakeland Area Mass Transit District(LAMTD) Lakeland,Florida
IIMEMIE.MIZEM.111 Bradenton, Florida
Fort Walton Beach,
Okaloosa County Transit(OCT) Florida
Pasco County Public Transportation(PCPT) Port Richey,Florida
Sarasota County Area Transit(SCTA) Sarasota.Florida
Space Coast Area Transit(SCAT) Cocoa,Florida
Table 4-7
Performance Indicators
CAT Peer Review Analysis(2008)
Peer Group Peer Group Peer Group CAT%from
Indicator CAT
Minimum Maximum Mean the Mean
Service Area Population 333,858 103,000 554,560 301,980 10.56%
Service Area Population Density 221 221 1,920 1,164 -81.04%
Passenger Trips 1,166,358 211,330 2,300,820 1,270,635 -8.21%
Revenue Miles 1,214,814 442.358 2.503.353 1,302,742 -6,75%
Revenue Hours 66.183 36.404 181,083 84.261 -21.45%
Vehicles Operated in Maximum
Service 16 14 44 23 -30.81%
Total Operating Expense $5,362,710 ME= $1225,139 $6,159,777 -12.94%
1=2:1=2=111M $945,354 $66,941 allEEMEZES $743,658111.111M2
source,2008 NTD
Figure 4-17 Figure 4-18
Service Area Population Density
86114011 Area Population (persons/square mile)
woo: e4Sgit., ' 1 g
C■C7 1
e mew 0000000 000000 400000 50C9C0 600000 0 UM 10:09 2000 0.0in
Tinclale-Oliver&Associates.Inc. Collier Area Transit
August 2010 4-11 Transit Development Plan
Collier Area Transit Title VI Program Page 60
Figure 4-19 Figure 4-20
Passenger Trips Revenue Miles
pamov
inraftERMA ,
ut I '1'0111111111111111111
°C4T 771 I
Mr M. a
,A.‘v 4:4 •
pc,r 0:-.417%gmlimin :11TPalai
144?arAliniiiiil 2
MI,X9 1.066600 MOM
60 2 ,066 2.M,606 3.21X1109
6 1060 M0,1166 009 2,660= 1 606 066 )0M= 660
Figure 4-21 Figure 422
Revenue Hours Vehicles Operated in Maximum Service
$co ."•;.j
111111111.1011.11 - i=oweoffj-1
4*"
4k;:fd
***ft EgagraniN;L
ftft PieFJ -1Nr!"31rilli
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Figure 4-23 Figure 4-24
Operating penS0
Passenger Fare Revenue
EX
VAT 1111:::V:AiiiiitA
IIINV41f4V AZ:H.
CM
sis
7A,,
tVAT IIVOTAgelelni
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g SIM= NZ= 1-666IM S SO $MOM S SOO WO MO= $=OW S t2.16.060
The following is a summary of the peer review analysis performance indicators, based on the
information presented in Table 4-7 and Figures 4-17 through 4-24.
• Service area population for CAT is more than the peer group average. 11 percent
above the mean, while the population density is 81 percent below the mean.
Tindale-Oliver&Associates,Inc. Collier Area Transit
August 2010 4-12 Transit Development Plan
Collier Area Transit Title VI Program Page 61
• The passenger trips for CAT are 8 percent below the peer group mean.
• Revenue miles for CAT are almost 7 percent below the peer group mean.
▪ CAT's vehicles operated in maximum service are below the peer group mean by
almost 31 percent.
• Operating expense for CAT is less than the peer group average by almost 13 percent.
while passenger fare revenues are above the peer group average by more than 27
percent.
Effectiveness Measures
Categories of effectiveness measures include service supply. service consumption, and
quality of service. These categories are each represented by one variable:vehicle miles per
capita, passenger trips per revenue mile, and weekday span of service.. Table 4-S and
Figures 4-25 through 4-27 represent the effectiveness measures for the CAT peer review
analysis.
Table 4-8
Effectiveness Measures
CAT Peer Review Analysis(2008)
Peer Peer Peer CAT%
Measure CAT Group Group Group from the
Minimum Max imum Mean
11,111111111= 2.47 1223 5.89
Passenger Trips Per Revenue Mile 0.96 0.48 MIE 0.94 1111=
Weekday Span of Service(in hours) 1650 13.00 20.07 lirellifita
Source:2cm NTO
Figure 4-25 Figure 4-26
Vaterie Miles Per Capita PeaSenger Tripe Per Revenue Mile
II
J 4f
too
M favri-‘
— -:-, 11111111 1111111111
sr,
Tidale-Oliver it,Associates Inc Collier Area Transit
August 2010 4-13 Transit Development Plan
Collier Area Transit Title VI Program Page 62
Figure 4-27
Weekday Span of Service(in hours)
0.c4*^'
CAST
MIS§V3W':' i;■;
.1
'7,-v4y,11.:1;;z6f I
tto VD* T.Offl co 2t1)0
The following is a summary of the effectiveness measures for the peer review analysis.
• Vehicle miles per capita for CAT are 34 percent below the peer group mean.
• Passenger trips per revenue mile for CAT are almost 2 percent above the peer group
mean.
• Weekday span of service for CAT is almost 5 percent above the peer group mean.
Efficiency Measures
Categories of efficiency measures include cost efficiency and operating ratios. Table 4-9 and
Figures 4-28 through 4-34 present the efficiency measures for the CAT peer review analysis.
Table 4-9
Efficiency Measures
CAT Peer Review Analysis(2008)
Peer Peer Peer CAT%
Measure CAT Group Group Group from the
Minimum Maximum Mean Mean
operating Expense Per Capita $1606 $6.66 $64,33 $27 87 -42 37%
Operating Enense Per Passenger Trip $4.60 $4.03 $6.25 $4.86 -5.42%
Operating Expense Per Revenue Mile $4 41 $2.57 $5 43 $4 50 -1 93%
Operating Expense Per Revenue Hour 1131.111=11111M $70.70 MEI
Farebox Recovery Ratio(%) 17 63% 5,90% 1763% OM 47,30%
Revenue Miles Per Vehicle Mile 093 0,92 0.99 095 MI
Average Fare $061 $0.32 $1.03 $0.58 39.58%
Source:2008 KID
Tindale-Oliver&Associates,Inc. Collier Area Transit
August 2010 4-14 Transit Development Plan
Collier Area Transit Title VI Program Page 63
Figure 4-28 Figure 4-29
Operating Expense Per Capita Operating Expense Per Passenger Trip
ocT 'u.1 0
smootniStiniail
FIAT J U 1.i77 ,! ,'
3000 52000 55000 17500 55000 10.00 520:4 1400 5800 5800 S000
Figure 4-30 Figure 4-31
Operating Expense Per Revenue Mlle Operating Expense Per Revenue Hour
a
c r �^T
I
uYVI�' ��' X IAFAG 4 fin%
? T
000] 52: 1 r Slvr s€.0E IOSO 1000 $00.00 15010 0'Em. 100.00
Figure 4-32 Figure 4-33
FarebOx Recovery Revenue Miles Per Vehicle Mile
xr, a�T MareliONIESIMOBAKI
uT ' cwr
ccT xr :ynr r
3a
8
0's s% IA by 20 25% 000 025 0.50 075: Si)1 125
Tindale-Oliver&Associates.Inc. Collier Area Transit
August 2010 4-15 Transit.Development Plan
Collier Area Transit Title VI Program Page 64
Figure 4-34
Average Fare
'c'''1151.1.41111
sow $o.y3 1DM YO/5 1 UP tZof $160
The following is a summary of the efficiency measures for the peer review analysis.
• Operating expense per capita for CAT is less than 42 percent below the peer group
mean.
• Operating expense per passenger trip for CAT is less than 5 percent below the peer
group mean.
• Operating expense per revenue mile for CAT is almost 2 percent below the peer
group mean, while operating expense per revenue hours is nearly 15 percent below
the peer group mean.
• Farebox recovery for CAT is significantly above the peer group mean. at 47 percent
above the peer group mean.
Summary Results for the Peer Review Analysis
Table 4-10 provides a summary of the peer review analysis for the CAT fixed-route system.
The summary includes the percent that CAT is away from the peer group mean for each
performance measure.
Tindale-Oliver&AssOCiates,Inc Collier Area Transit
August 2010 446 Transit Development Plan
Collier Area Transit Title VI Program Page 65
Table 4-10
CAT Peer Review Analysis Summary(2008)
Performance Percent from
indicators/Measures the Mean
Performance Indicators
Service Area Population 10.56%
Service Area Population Density -81.04%
Passenger Trips -8.21%
Revenue Miles -6.75%
Revenue Hours -21.45%
Vehicles Operated in Maximum Service -30.81%
Total Operating Expense -12.94%
Passenger Fare Revenues 27.12%
Service Supply
Vehicle Miles Per Capita -33.97;
Service Consumption
Passenger Trips Per Revenue Mile 1.76%
Quality of Service
Weekday Span of Service(in hours) 4.74%
Cost Efficiency
Operating Expense Per Capita 42.37%
Operating Expense Per Passenger Trip -5.42%
Operating Expense Per Revenue Mile -1.93%
Operating Expense Per Revenue Hour -14.61%
Operating Ratio
Farebox Recovery Ratio(%) 47.30%
Vehicle Utilization
Revenue Miles Per Vehicle Mile -2.00%
Fare
Average Fare 39.58%
Source:NTD and CAT
Tindale-Oliver&Associates, Inc. Collier Area Transit
Augiist 2010 4-17 Transit Development Plan
Collier Area Transit Title VI Program Page 66
Appendix F
List of Community Agencies
Leadership Council,LCA Lighthouse of Collier,Inc.
Mayflower Congregational Church, 2685 Horseshoe Drive South,Suite 211
2900 County Barn Road, Naples, FL 34104
Naples, Florida Phone:239-430-3934 c New"
1
www.collierseniorresources.org Fax:239-430-9213
www.lighthouseofcollier.org
Healthy Communities Program Consultant
Florida Department of Health in Collier County Neighborhood Health Clinic
Deborah Chesna 121 Goodlette Road North
Phone:(239)252-2594 . Naples, FL 34102
Fax:(239)774-5653 Phone:239-261-6600
www.healthvcollier.org t, � Fax:239-261-6582
4444v 44 Email: info @neighborhoodhealthclinic.org
www.neighborhoodhealthclinic.org
„, HWE CLORiDA Senior Friendship Center Health Clinic
Jewish Family and Community Services(JFCS) 2171 Pine Ridge Rd Suite F
Dr.Jaclynn Faffer, President/CEO Naples, FL 34109
5025 Castello Drive,Suite 101 Phone:239.566.7425
Naples FL 34103 Fax 239.593.3430
Phone:239-325-4444 www.friendshipcenters.org/Locations/Collier.aspx
Fax:239-330-7947
www.ifcsswfl.org Physician Led Access Network(PLAN)of Collier
County
2500 Tamiami Trail North,Suite 212
Catholic Charities,Diocese of Venice,Inc. Naples FL 34103
P.O. Box 2116 Phone:(239)776-3016
Venice, Florida 34284 FAX:(239)435-1297
www.catholiccharitiesdov.org E-mail: info @plancc.org
www.plancc.org
Refugee Coalition
Department of Children and Families
Hiram A. Ruiz,Director, Refugee Services United Way of Collier County
401 NW 2nd Ave.,Suite N-812 848 First Ave N#240
Miami, Fl 33128 Naples, FL 34102
Office: (786)257-5189 Phone:(239)261-7112
Cell: (305)763-9040 FAX:(239)261-3955
hiram ruiz @dcf.state.fl.us
Harry Chapin Food Bank
Collier 211 2221 Corporation Blvd
Phone:211(IN FL)or(239)-263-4211 Naples, FL 34109
www.collier211.org Phone: (239)334-7007
fighthunger @harrvchapinfoodbank.org
Collier Area Transit Title VI Program Page 67
United Cerebral Palsy(UCP)of Southwest FL Care Club of Collier,Inc.
(Sunrise Community) 1800 Santa Barbara Blvd
4277 Exchange Ave Naples, FL 34116
Naples, FL 34104 Phone: (239)353-1994
Phone:(239)643-5338 ext 101 FAX: (239)455-8507
FAX: (239)643-4937 E-Mail: careclub1Paol.com
E-Mail: NaplesPsunrisegroup.org
Collier Area Transit Title VI Program Page 67
Appendix G
CAT Title VI Notice
Collier Area Transit Title VI Notice
Collier Area Transit(CAT) hereby gives public notice of its policy to assure full compliance with Title VI of the Civil
Rights Act of 1964. CAT is committed to ensuring that no person is excluded from participation in,or denied the
benefits of its services on the basis of race,color or national origin.
Any person who believes that they have, individually, or as a member of any specific class of persons, been subjected
to discrimination on the basis of race,color, or national origin may file a complaint with CAT.
COLLIER AREATRANSIT
For more information visit our website at www.colliergov.net/CAT or contact CAT at 3299 East Tamiami Trail,Suite
103, Naples,Florida 34112 or 239-252-5832 if
Collier Area Transit Title VI Program Page 68
Appendix H
Resolution 2014-57
Collier Area Transit Title VI Program Page 68
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