#08 (CS Stars SOW #3)
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CS STARS
CS STARS Statement of Work
#3 for Collier County Board of
County Commissioners
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Brett Greenway, Senior Account Manager
cs STARS LLC
3475 Piedmont Rd., Suite 1200
Atlanta. GA. 30305
Phone: 404.995.3016
Fax: 404.995.3017
Email: bgreenway@csstars.com
October 16, 2008
Version 1
This document contains proprietary and confidential business information and is intended solely for
employees of Client. No portion may be reproduced or shared with consultants or other third parties
without advance written permission from CS STARS LLC.
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Table of Contents
1. Project Scope and Deliverables................. .................................................................................. 3
A. Required Meetings. ......... ...... ......... ............... ...................... ....... ..... .... 3
B. Advanced Feature Setup and Universal Solutions .......................4
C. Initial Training ...................................................................................... 4
D. Project Management ..........................................................................5
2. Maintenance Services and Support ................................................................................... ..... .....6
A. Software Product Licenses and Maintenance ...............................6
B. Advanced Features and Universal SOlutlons.................................6
3. Pricing and Invoice Schedule....... ........ ...... ......... ...... ................................................................... 7
4. Statement of Work Approval........................................................................................................ 7
Interview Entry Appendix....................................................... ......................................... ..... ............... 8
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Statement of Work #3 for STARS 1M Software
This Statement of Work #3 ("Statement of Work") describes services to be performed by CS STARS LLC ("es
STARS") for Collier County Board of Commissioners ("Client"). This Statement of Work is subject to all the
terms and conditions of the Software License and Services Agreement entered into by the parties on
November 24,2008 (the "Agreement").
This Statement of Work is effective on November 24, 2008 (the "SOW # 3 Effective Date") and will remain in
effect through November 23, 2011 unless terminated sooner in accordance with the Agreement.
Any capitalized terms not defined in this Statement of Work shall have the same definitions as set forth in the
Agreement.
1. Project Scope and Oellverables: Identifiable deliverables included in this Statement of
Work
2. Maintenance Services and Support: Ongoing software maintenance and related support
3. Price and Payment Schedule: Cost breakout for project products and ongoing services
4. Statement of Work Approval
5. Appendices and Additional Approvals: Additional details that apply to information
contained in this Statement of Work
1. Project Scope and Oeliverables
The following describes all initial Services to be performed by cs STARS under this Statement of Work.
Any services or deliverables not specified in lNhat's Included in this Deliverable column are expressly
excluded from this Statement of Work.
A Required Meetings
I Deliverable I Descrlption I What'.lnduded In this Deliverable
Kickoff Meeting Initial meeting to kickoff project . Via Conference Call. Actual travel costs will
be billed as incurred,
. Project binder.
Workil')g Meetings Meetings to gather information . 1 ensite project meeting for 1 day each for
and review progress 2 project team members. Travel costs for
throughout the project. up to $750 per person per trip are included
and additional travel will be billed as
incurred.
On-site Assistance WebEx meeting to guide and . UA T will be performed via WebEx. Actual
with User assist Client with User travel costs will be billed as incurred.
Acceptance Acceptance Testing of system.
Testing
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B. Advanced Feature Setup and Univelsal Solutions
This section describes implementation services related to the configuration of the following Software
features. These are features that are included in the Software but require additional configuration time.
I Deliverable I DeecrIptIon I What's Included In this Deliverable
Check Configuration of check printing . Setup of one bank account
Writing/Printing module and check template(s) . Configuration of one check template based
which will allow Client to print on sample provided by Client.
checks from the STARS TM
software. Client will be
required to get the check
template approved by its
banking institution prior to use
of such template in STARSTM.
Interview Entry CS STARS will configure . 1 form and 5 paths are included. Up to 150
Configuration Interview Entry in STARSTM total questions are included.
Enterprise after consultation . Up to 1 review roles are included
with Client and based on . Additional terms and conditions applicable
specifications mutually agreed to the Agreement and Sample intake forms
to by the parties. are provided in Interview Entry Appendix,
Generic Lookup Configuration of standard . Data must feed in separately
Configuration lookup functionality in . Use in STARSTM and STARSTM Web.
STARSTM and/or STARSTM . 1 lookup required
Web. . 1 time deployed on screens
C. Initial Training
I Deliverable
Traln-the-trainer
I DeecriptIon
Live instructor led training for
one or more Client trainers
charged with teaching STARSTM
to the broad Client user base.
I What's Included In this DelIverable
. 1 days (8 hours maximum per day) of
onsite train-the-trainer instruction led
training for up to 15 Client designated
trainers via WebEx or at a CS STARS
training facility.
. Configuration of standard training
materials
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D. Project Management
I Deliverable I Deectiption I What's Included In this DelIverable
Project Management The Project Management . Project schedule indicating estimated
Institute's (PMI) best practices project completion, critical paths and
for managing projects via the CS slack
ST ARSPro TM methodology. . Project status reports and calls, to
discuss activities completed, activities
scheduled and issues
. Implementation support from the CS
STARS Project Management Office
(PMO)
Client User Client User Acceptance Testing . CS STARS will provide Client with
Acceptance Testing is required for approval of all project deliverable for User
deliverables outlined in the Acceptance Testing and will provide
Project Scope and Deliverables Client guidance on the testing process.
section. If Client does not
provide CS STARS with
feedback, the deliverable will be
deemed accepted thirty (30)
days after delivery.
Additional details regarding project approach and responsibilities can be found in the Project
Management Appendix.
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2. Maintenance Services and Support
The following describes the services included for the ongoing maintenance of this account.
cs STARS will license the following software to Client in accordance the terms and conditions of the
Agreement:
A. Software Product Ucenses and Maintenance
I Core Software Dellverables
STARSTM Enterprise Claims
and Risk
I Description
I ~ 50 Lite User licenses
.. Version 3.5 of STARSTM Enterprise Edition
B. Advanced Features and Universal Solutions
This section provides details about advanced system features included in this Statement of Work.
I Deliverable I Dtecriptlon
Maintenance of Advanced Maintenance services related to Advanced Features and
Features and Universal Solutions Universal Solutions included in attached Project Scope and
Deliverables section will be applied against the Client Support
Hours. If set Client Support Hours are depleted, additional Client
Support Hours will be charged as incurred.
Advanced Features Used: Maintenance services related to Advanced Features will be
Check Writing/Printing applied against the Client Support Hours. If set Client Support
Interview Entry Hours are depleted, additional Client Support Hours will be
Generic Lookup charged as incurred.
Universal Solutions Used: Maintenance services related to Universal Solutions will be
Contact Import applied against the Client Support Hours. If set Client Support
Hours are depleted, additional Client Support Hours will be
charged as incurred.
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3. Pri~ing and Invoice Schedule
See Financial Appendix for additional billing details. Fees do not include applicable taxes. All fees are subject
to U.S. State Sales Tax, where applicable.
I Dellvwable IF- I Payment Schedule
I Y.., 1 Foe. I Implementation Fee I $9,803.34 . Billed on SOW #3 Effective
I Annual Fee I $9,590 Date
I Yea, 2 Foes I Implementation Fee I $9,803.33 . Billed on November 24, 2009
I Annual Fee I $9,590
I Yea' 3 F... I Implementation Fee I $9,803.33 . Billed on November 24, 2010
I Annual Fee I $9.590
4. Statement of Work Approval
This offer will expire on November 23, 2008.
IN WITNESS WHEREOF, the undersigned have duly executed this Statement of Work, or have caused
this State~ent of Work to be duly executed on their behalf as of the SON #3 Effective Date.
Collier County Board of Commissioners
CS STARS LLc
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CS STARS
Interview Entry Appendix
Include sample forms that are used as the basis for the scope of the interview entry configuration deliverable.
Please note that any changes may impact project scope and fees.
Inffialed: CII~ cs STARSfk ~
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